Dear Anonymous, Thank you for taking the time to tell us about your experience at the Novotel Sydney Norwest. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and in earnest is quite contrary to what we usually receive. I sincerely hope that we have an opportunity in the future to serve you better. Thank you again for sharing your experience. Warm Regards, Novotel Sydney Norwest

Thank you, Bron, for taking the time to review your recent stay with us. Feedback like this is very important to us and rest assured this has been directed to the proper departments for further review. We hope to welcome you back again soon!

Thank you for providing feedback on your most recent stay with us! I do apologize for the inconvenience you experienced throughout your stay. Our team pride themselves on creating memorable experiences for our guests however its apparent we fell short on this occasion. I have passed on your feedback to rectify the A/C however our restaurant is indeed open for All Day dining from 11:30am - 18:00pm.Thank you again for taking time to provide your feedback once again as its feedback like this we use to continuously grow and avoid similar situations like this from reoccurring.

Thank you, Arran, for taking the time to review your recent stay with us.

Thank you, Paul, for taking the time to review your recent stay with us. It was an absolute pleasure to have you stay and we cannot wait to welcome you back again soon!

Dear Harpreet, thank you for taking the time to review your recent stay with us. Feedback like this is crucial to us as it helps in identifying areas of improvement. Rest assured it will not go ignored and is currently being discussed closely with the proper deparments.

Thank you Sue for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay, and we cannot wait to see you again!

Thank you, Mark, for taking the time to review your recent stay with us. We look forward to seeing you again soon.

Dear Michael,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Greg, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Eduard, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We will be sure to work on re-vamping the hotelKind Regards,

Dear Greg, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Bruce, Thank you for providing us your feedback. We are sorry to hear you were not aware of our Laundry Machine on level 2, we can also provide laundering via a 3rd party for suits and business shirts etc. at their cost. We extend our apologize for the dusty vent and the PowerPoint issues, we will have our team investigate Kind Regards,

Dear Anand, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are so delighted to see you found the location to be so perfect!Kind Regards,

Dear Chee, Thank you for providing us with your feedback. We are deeply sorry for the emergency hot water issues that occurred, this has since been rectified. We apologize for the laundry machine, this was broken by a guest during the Xmas/New year period and was unable to be replaced within your time with us.Kind Regards,

Dear Anna, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Damien, Thank you for taking the time to provide us your feedback. I am sorry to hear there was some confusion about taking food to your room, we unfortunately had room service closed during your stay - but the team was able to allow self collection. Our laundry machine unfortunately was broken by a guest, a replacement did not arrive during your stay i do apologize. I assure you all our sheets are cleaned, i do apologize there were some creases. We will need to investigate the noise issue, there is no construction going on nor 24hrs a day. We are deeply sorry for the hot water issues that occurred, our external contractor has rectified this Kind Regards,

Dear Steven, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Hi Daniel, We are so sorry to hear about the issues during your stay.Bookings for 3 adults in a king room would provide a rollaway to be included, although when a child is the 3rd person in a king room, this is not included. Our rates are extremely competitive, our parking is covered by extensive CCTV and we DO NOT charge for parking, I can not see any charge of 25 on your bill. Kind Regards,

Dear Peter, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Pip, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Sorry to hear you found the hotel to not be what you expected. We have our team constantly seeking to improve areas of the hotel and ensure it is well maintained. Kind Regards,

Dear Allan, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Melanie, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Usha, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear David,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are always improving our hotel to ensure it maintains a fresh look, we have an abundance of fantastic staff ready to assist!Kind Regards,

Dear Ricardo, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. It is fantastic to see you had such a great experience with us, and our staff delivered quality hospitality for youKind Regards,

Dear Ellen, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Madeline, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. So sorry to hear about the issues with the taps & water pipe noise, we will have our technician investigate this Kind Regards,

Dear Jason, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Fiona, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Harmandeep, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Maria, So sorry to hear you had some issues during your stay. The hotel has aged since 2016, over the last 7 years we have welcomed hundreds of thousands of guests. We continue to work tirelessly to continue our hotels standards and updated offerings. Our minibar is still available, via request. Our tour groups, from many different countries, all stay with out issues or troubles, not sure what you mean by 'suffering' from the issues they cause. Our beds are Rydges Dream beds, that are standard across our hotel. We will be sure to have our engineering and housekeeping team attend the room to ensure everything is in top not condition, i apologize again for the issuesKind Regards,

Dear Rose, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Luke, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Maria, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Plenty of things have changed in the last 7 years, especially post pandemic. We are working on improving our offerings, with already such a large variety and offers already available. Our team works to top everything up as soon as it diminishesKind Regards,

Dear Johnny, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are so delighted to see you found the location to be so perfect!Sorry about the issues with the lighting, we will improve in this area. We will also be looking to address our carpet soon too!Kind Regards,

Dear Brendon, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are so delighted to see you found the location to be so perfect!Kind Regards

Dear Henry, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Michelle,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Tim, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. It is fantastic to see you had such a great experience with us, and our staff delivered quality hospitality for youKind Regards,

Dear Tracy, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We look forward to welcoming you back again soon!

Dear Michael, Thank you for taking the time to provide us with your feedback, it is greatly appreciated.Kind Regards,

Dear Shane, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Linda, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. Kind Regards,

Dear Helen, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. So sorry about the issues with the lift, please let the team know next time to allocate you further away!Kind Regards,

Dear Kayla, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. It is fantastic to see you had such a great experience with us, and our staff delivered quality hospitality for youKind Regards,

Dear Julie, Thank you for taking the time to provide us with your feedback, it is greatly appreciated. .Glad to hear you found the parking to be easy, and the staff to be pleasant enough. We will be sure to continue to improve and update our hotel, to ensure we are meeting a great value price range for guests Kind Regards,

Hello Andrew,Thank you for taking the time in letting us know about your recent stay. We appreciate your feedback as it drives us to improve on our services. Sincere apologies for the inconveniences during your stay and not meeting expectations. Trust that your comments will be discussed with our team and appropriate action will be taken. Kind Regards,JamesDuty Manager

Hi,Thank you for appreciating our services and facilities. We always strive to meet and exceed guest expectations. We are happy you enjoyed your stay and we look forward to welcoming you again soon. Kind Regards,JamesDuty Manager