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悉尼瑞士酒店的評價

5 out of 5
悉尼瑞士酒店
68 Market Street, Sydney, NSW

評價

8.6

優異

10 分評分，優異；1004 則評價中有 568 則" "
8 分評分，不錯；1004 則評價中有 264 則" "
6 分評分，一般；1004 則評價中有 97 則" "
4 分評分，欠佳；1004 則評價中有 39 則" "
2 分評分，很差；1004 則評價中有 36 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

SAU YEE

親子同遊
讚好：整潔度、職員與服務和住宿狀況
overall good
於 2023 年 7 月住了 5 晚
Bryson Yu - Assistant Manager 於 2023年8月9日的回應
Thank you for commenting Swissotel Sydney. looking forward to seeing you next time. Thank you Bryson Yu Assistant Manager

8/10 不錯

Fung Wa

讚好：整潔度、職員與服務和住宿狀況
Excellent
於 2023 年 6 月住了 10 晚
Sincerely, Deepa 於 2023年6月25日的回應
Dear Ms. Fung Wa,First of all, thank you so much for providing us with this candid comment. We are pleased to hear that your overall experience at Swissotel Sydney was excellent.Once again, thank you for choosing to stay with us.

10/10 優異

Kin Lun

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It would be better if you provide toothpaste and toothbrush
於 2023 年 6 月住了 3 晚
Dalal Saboune 於 2023年6月14日的回應
Hi Kin, I hope you are well. Thank you for sharing your experiences. Please contact our swiss service front desk in future for any requests as we will be happy to assist you.We apologise for any inconvenience. Our friendly staff look forward to welcoming you again soon.Kind Regards,Dalal SabouneAdministrative Assistant to the General Manager

10/10 優異

Tzaichang

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 9 晚
Dalal Saboune 於 2023年5月24日的回應
Hi Tzaichang, Thank you for our amazing score. Our friendly staff look forward to welcoming you again soon.Kind Regards,Dalal SabouneAdministrative Assistant to the General Manager

10/10 優異

Kuo Ming

於 2022 年 11 月住了 4 晚

10/10 優異

Mei Yee Kitty

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 10 晚
Gm 於 2020年3月18日的回應
Dear Valued Guest, Thank you for this wonderful rating - we hope to welcome you back again soon! Kind Regards, Swissotel Sydney

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
地点位於市中心，鄰近合各大購物中心，极其方便，员工态度友善，樂於助人。設施充足，房間清潔，令人覺得賓致如歸。
於 2019 年 12 月住了 3 晚

6/10 一般

真實旅客

讚好：整潔度
於 2019 年 11 月住了 5 晚
SMC 於 2019年12月16日的回應
Dear Valued Guest, Thank you for sharing your rating. Is there anything particular you would like to share? Also can we please request your best contact details so we can get in touch with you personally? Thank You, Swissôtel Sydney

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check-in service was convenient and the staff was enthusiastic
於 2019 年 11 月住了 2 晚

6/10 一般

Lynda

家人同遊
讚好：設施服務
Location is great close to all main shopping in cbd, walk to Hyde park and museum, metres to light rail station and 5min walk to train. Room was nice but bathrooms very dated, shower leaked onto floor every day, dirty grout and paintwork, bad smell from drains whenever you use the basin. I wouldn’t stay here again solely based on the bathrooms. Also wanted to have a light meal at Arches on second night and stood at the bar while staff all looked confused talking to each other and said oh we’ll just clear you a table then another person just pushed in front and sat themselves down at the only empty table the staff said sorry no tables and we were turned away!
於 2024 年 5 月住了 3 晚
Swissôtel Sydney Team 於 2024年5月21日的回應
Dear Lynda,Thank you for your feedback regarding your recent stay at Swissotel Sydney. We are disappointed to hear about your experience at Arches on Market St and have shared your comments with our venue manager for review. Your feedback regarding the bathroom will also be reviewed by our Engineering team directly.Warm regards,Swissotel Sydney team

10/10 優異

Ronald

讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location and central to the main part of the city with QVB across the road and easy access to all the public transport to get anywhere ya need to within the city or even the outer suburbs
於 2024 年 4 月住了 1 晚
Swissôtel Sydney Team 於 2024年5月21日的回應
Dear Ronald,Thank you for reviewing your recent stay at Swissotel Sydney.We are delighted our central location suited your travel plans.Warm regards,Swissotel Sydney team

8/10 不錯

Daniel

讚好：整潔度、職員與服務和住宿狀況
Concierge staff was very helpful in finding places to visit
於 2024 年 3 月住了 14 晚
Swissôtel Sydney Team 於 2024年5月21日的回應
Dear Daniel, Thank you for your kind words for our Concierge team, your feedback will be shared with them directly.We hope to welcome you back to Swissotel Sydney again soon.Warm regards,Swissotel Sydney Team

10/10 優異

Osvaldo

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff very friendly Very good breakfast Great location
於 2024 年 4 月住了 4 晚
Swissôtel Sydney Team 於 2024年5月9日的回應
Dear Osvaldo,Thank you for your kind review from your recent stay at Swissotel Sydney. Your feedback will be shared with our team and we hope to welcome you back again soon.Warm regards,Swissotel Sydney team

8/10 不錯

Elizabeth

家人同遊
讚好：整潔度、職員與服務和設施服務
The hotel is in a great location. The rooms were really nice. The staff was great. There was construction in the lobby that was affecting being able to enjoy the lobby. I was charged for a full breakfast when the breakfast was not being offered to its fullest capacity due to construction. It made me feel like customer service was lacking and I never sought breakfast at the hotel again. Other than the construction issues and mediocre service during that time the hotel is lovely.
於 2024 年 4 月住了 8 晚
Swissôtel Sydney Team 於 2024年4月29日的回應
Dear Elizabeth,Thank you for your feedback regarding your recent stay at Swissotel Sydney.We hope to welcome you back again as our breakfast restaurant Ten Stories has now completed their upgrade works.Warm regards,Swissotel Sydney team

10/10 優異

Donovan Anthony (Bronx)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was accommodating and kind. They make sure we were extremely comfortable 😌. Truly grateful 🙏
於 2024 年 4 月住了 7 晚
Swissôtel Sydney Team 於 2024年4月29日的回應
Dear Donovan,Thank you for your lovely review from your recent stay at Swissotel Sydney. Your comments will be shared with our team and we hope to welcome you back again soon.Warm regards,Swissotel Sydney team

10/10 優異

Oleg

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location
於 2024 年 4 月住了 4 晚
Swissôtel Sydney Team 於 2024年4月29日的回應
Dear Oleg,Thank you for your review of Swissotel Sydney. We are delighted you enjoyed our location and hope to welcome you back again soon.Warm regards,Swissotel Sydney team

6/10 一般

Melinda

家人同遊
讚好：整潔度、設施服務和住宿狀況
I can't say the staff were all super helpful. We arrived just after our check in time and the room wasn't ready, which wouldn't have been a huge issue if we hadn't planned on walking around the City before our event. They wouldn't initially take our luggage and we were made to wait. When we approached them again after 45mins they took our luggage and we could go out and wander. Shame they hadn't done that earlier. Otherwise the facilities and breakfast were good.
於 2024 年 4 月住了 1 晚
Swissôtel Sydney Team 於 2024年4月28日的回應
Dear Melinda,Thank you for your review of Swissotel Sydney. It is disappointing to learn our portage team did not offer to store your luggage for you on your arrival. Your feedback will be shared with our Guest Services Manager for review. We are pleased your stay overall was a good one and hope to welcome you back again soon.Swissotel Sydney team

10/10 優異

Maxwell (Orange)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient hotel
於 2024 年 4 月住了 2 晚
Swissôtel Sydney Team 於 2024年4月28日的回應
Dear Maxwell,Thank you for reviewing Swissotel Sydney 5/5.We hope to welcome you back again soon.Warm regards,Swissotel Sydney team

10/10 優異

amy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel! Staff is amazing and very accommodating.
於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月24日的回應
Dear Amy,Thank you for taking the time to review your stay at Swissotel Sydney.We are delighted you had a lovely time and hope to welcome you again soon.Warm regards,Swissotel Sydney Team

10/10 優異

lorraine

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything about Hotel 1st class. Can recommend also to families. Beds great, buffet brekkie great. Staff great nothing a problem. Very central to everything with light rail close by. Great prices & rooms larger than normal with great large bathroom & deep bath.
於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月24日的回應
Dear Lorraine,Thank you for your review of Swissotel Sydney. We are delighted that you enjoyed your stay and the hotel facilities. We hope to welcome you back for a return visit in the near future.Warm regards,Swissotel Sydney Team

2/10 很差

Jason

於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月22日的回應
Dear Jason,Thank you for reviewing you stay at Swissotel Sydney. I am sorry that we processed an incorrect charge to your credit card for minibar you did not consume. This has now been refunded and should appear back in your account within 5-7 working days.Once again, we apologise for the inconvenience caused.Warm regards,Swissotel Sydney team

10/10 優異

Philippe

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月22日的回應
Dear Philippe,Thank you for your review from your recent stay at Swissotel Sydney.We hope to welcome you back again soon.Warm regards,Swissotel Sydney team

10/10 優異

Helarisi

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Swissôtel Sydney Team 於 2024年4月22日的回應
Dear Helarisi,Thank you for your feedback. We hope to welcome you back to Swissotel Sydney soon.Warm regards,Swissotel Sydney team

10/10 優異

Tai

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best location, within walking distance to everything.
於 2024 年 3 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月16日的回應
Dear Tai,Thank you for reviewing your recent stay at Swissotel Sydney. We are delighted that you enjoyed our central location and hope to welcome you back again soon.Warm regards,Swissotel Sydney team

8/10 不錯

Suyi

讚好：整潔度和職員與服務
Great location, easy to get too from St James station from the airport. Hotel could do with renovations alittle outdated. But overall very pleased
於 2024 年 4 月住了 2 晚
Swissôtel Sydney Team 於 2024年4月16日的回應
Dear Suyi,Thank you for taking the time to tell us about your experience at Swissotel Sydney.We hope you have the opportunity to come back again in the near future.Warm regardsSwissotel Sydney team

10/10 優異

Donna

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property located right near tram stop QVB Queen victoria building - that is a huge shopping area. This tram goes to circular quay and down to darking harbour, paddys markets so central. Centrepoint/sydney tower 3 minutes walk away and hyde park 5 minutes walking, along with the mall on george 1 block away
於 2024 年 4 月住了 6 晚
Swissôtel Sydney Team 於 2024年4月12日的回應
Dear Donna,Thank you for taking the time to let us know about your experience at Swissotel Sydney.We are delighted that our location was a highlight for you and hope to welcome you back again on your next trip to Sydney.Warm regards,Swissotel Sydney team

10/10 優異

Rosana Pui Hing (brisbane)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a great hotel that is smack bang in the middle of the city. Pitt St Mall is only a 30 second walk (it’s around the corner). Room is very clean and a very good size (we got two queen beds). Room service was fast and house cleaning was excellent. I went for work related purposes and only stayed for 3 nights so I didn’t get to use the facilities. The only thing negative is breakfast room service. The only thing on the menu was a cold breakfast or a hot breakfast PLUS the cold breakfast. There was no option to order the hot breakfast alone.
於 2024 年 4 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月11日的回應
Dear Rosana,Thank you for your review from your recent stay at Swissotel Sydney. We are delighted that you enjoyed our central location and found our housekeeping service excellent. Your feedback regarding the in room dining breakfast options will be shared with our Food and Beverage Manager for review.Warm regards,Swissotel Sydney team

10/10 優異

Catherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to all of Sydney's attractions. Breakfast was great, rooms clean with a bath.
於 2024 年 4 月住了 6 晚
Swissôtel Sydney Team 於 2024年4月11日的回應
Dear Catherine, Thank you for your lovely review of Swissotel Sydney from your recent stay. Your feedback has been shared with our teams directly.Warm regards,Swissotel Sydney team

10/10 優異

Soomin

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s perfect
於 2024 年 3 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月4日的回應
Dear Soomin,Thank you for your review of Swissotel Sydney.We are delighted you have enjoyed a perfect stay with us and hope to welcome you back again soon.Warm regards,Swissotel Sydney team

8/10 不錯

William

家人同遊
讚好：整潔度、設施服務和住宿狀況
Have stayed at Swissotels in the past, long time customer. Not too impressed. Struggled with some of their policies which seemed like nonsense to me. We had 4 in our room but they seemed to have problems getting supplies for 4 consistently. Sofa sleeper very uncomfortable. Great location in the CBD close to the tram line. Great food in the area.
於 2024 年 3 月住了 6 晚
Swissôtel Sydney Team 於 2024年4月4日的回應
Dear William,Thank you for your review of Swissotel Sydney. We appreciate your comments and will share them with our Executive Housekeeper directly.We have a sofa replacement program upcoming in the near future and hope we can welcome you back again soon.Warm regards,Swissotel Sydney team

8/10 不錯

YUMIKO

於 2024 年 3 月住了 3 晚
Swissôtel Sydney Team 於 2024年4月22日的回應
Dear Yumiko,Thank you for rating your stay at Swissotel Sydney.We hope to see you again soon.Warm regards,Swissotel Sydney team

8/10 不錯

Harry (Leura)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Was good stay, central to all activities, only complaint air- conditioning noisy and cannot switch off
於 2024 年 3 月住了 2 晚
Swissôtel Sydney Team 於 2024年3月28日的回應
Dear Harry,Thank you for your feedback regarding your stay at Swissotel Sydney. We are delighted to learn your stay was a good one. Our air conditioning systems do turn off our team are happy to help you do this by calling our Swiss Service team when needed.Warm regards,Swissotel Sydney team

10/10 優異

Stefan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 6 晚
Swissôtel Sydney Team 於 2024年3月28日的回應
Dear Stefan,Thank you for rating your stay at Swissotel Sydney 5/5.We are pleased you enjoyed your visit and hope to welcome you back again.Warm regards,Swissotel Sydney team

2/10 很差

Joseph

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Nice property with very poor service. Front desk seems clueless. Doesn’t answer the phone, doesn’t deliver promised services as simple as a bucket of ice. Very frustrating. Not a great location compared to others closer to the action. Would NOT book again. I never write reviews , but I had to this time.
於 2024 年 3 月住了 1 晚
Swissôtel Sydney Team 於 2024年3月19日的回應
Dear Joseph,Thank you for reviewing your stay at Swissotel Sydney.It is disappointing to read that our usual high service standards were lacking on this occasion and we are sorry that your expectations were not met. Your feedback has been shared with our Management Team for review.Warm regards,Swissotel Sydney team

8/10 不錯

Sayo

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Swissôtel Sydney Team 於 2024年3月19日的回應
Dear Sayo,Thank you for reviewing your stay at Swissotel Sydney.Warm regards,Swissotel Sydney team

6/10 一般

David

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Shocking check in experience. Staff member was unhelpful, and couldn’t grasp that we had booked 3 different rooms. Not a great start. Other than that, hotel is fine.
於 2024 年 3 月住了 3 晚
Swissôtel Sydney Team 於 2024年3月13日的回應
Dear David,Thank you for your review. We appreciate your valuable feedback which has been shared with our Front Office Manager for review. Warm regards,Swissotel Sydney team

8/10 不錯

Seungyun

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年3月13日的回應
Dear Seungyun,Thank you for your review.Warm regards,Swissotel Sydney team

10/10 優異

Jonathan (Surrey)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place, I’d stay here again
於 2024 年 2 月住了 9 晚
Swissôtel Sydney Team 於 2024年3月8日的回應
Dear Jonathan,Thank you for reviewing your recent stay at Swissotel Sydney. We are glad you enjoyed your time with us and look forward to you staying again in the future.Warm regards,Swissotel Sydney Team

8/10 不錯

Kan

於 2024 年 2 月住了 3 晚
Swissôtel Sydney Team 於 2024年3月28日的回應
Dear Kan,Thank you for reviewing Swissotel Sydney.We hope to welcome you back for another visit in the near future.Warm regards,Swissotel Sydney team

10/10 優異

Bianca

讚好：整潔度、職員與服務、設施服務和住宿狀況
Geschmackvoll eingerichtetes Zimmer mit guter Ausstattung (Minibar, Kaffeemaschine, Wasserkocher, Vergrößerungsspiegel, Badewanne und Dusche, reichlich Platz, gemütlicher Sessel). Perfekte Lage (gegenüber Sydney Tower, Foodhalls, Shoppingmalls Westfield, QVB, Taxis und Tram Bahn vor der Tür, Circular Quay, Oper, Harbour Bridge und Darling Harbour zu Fuß erreichbar). Sehr freundliches Personal. Sehr schöne Bar. Restaurant und Spa habe ich nicht genutzt.
於 2024 年 2 月住了 9 晚
Swissôtel Sydney Team 於 2024年3月8日的回應
Dear Bianca,Thank you for your wonderful review of Swissotel Sydney. We are delighted that your stay met your expectations and hope to welcome you again on your next trip to Sydney.Warm regards,Swissotel Sydney Team

6/10 一般

Nazimagatoen

伴侶同遊
The room was a bit old. The price was high for such a room. The matras was worn out. They should replace It. Not a Good night sleep on It. The bathroom had no handshower.
於 2024 年 2 月住了 1 晚
Swissôtel Sydney Team 於 2024年3月8日的回應
Dear Nazimagatoen,Thank you for your review of Swissotel Sydney. We appreciate your comments and are happy to advise we are currently replacing our mattresses throughout the hotel. We hope to welcome you back again.Warm regards,Swissotel Sydney Team

10/10 優異

Simon

伴侶同遊
讚好：設施服務
Beautiful room and friendly staff
於 2024 年 3 月住了 1 晚
Swissôtel Sydney Team 於 2024年3月8日的回應
Dear Simon,Thank you for reviewing your stay at Swissotel Sydney.We are delighted our rooms were to your liking and our staff were friendly throughout your stay.We hope to welcome you back again soon.Warm regards,Swissotel Sydney Team

8/10 不錯

KAZUYO

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Swissôtel Sydney Team 於 2024年3月8日的回應
Thank you for your review.

10/10 優異

Hollis

讚好：住宿狀況
Beautiful room, quiet hotel, excellent location
於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年3月8日的回應
Dear Hollis,Thank you for your kind comments regarding your recent stay at Swissotel Sydney. We are pleased you enjoyed our location and found our rooms beautiful. We hope to welcome you back for a return visit.Warm regards,Swissotel Sydney team

8/10 不錯

Zari

家人同遊
讚好：住宿狀況
Great location. Small storage like entry, the reception is on level 8 accessible with clunky lifts. Mould in shower walls need serious cleaning.
於 2024 年 2 月住了 1 晚
Swissôtel Sydney Team 於 2024年2月29日的回應
Dear Zari,Thank you for your review. We appreciate you sharing your experience and hope to welcome you back again.Warm regards,Swissotel Sydney Team

10/10 優異

Sedina

於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年3月21日的回應
Dear Sedina,Thank you for reviewing Swissotel Sydney 5/5.We hope to welcome you back again soon.Warm regards,Swissotel Sydney team

8/10 不錯

hannah

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年2月29日的回應
Dear Hannah,Thank you for the review.Warm regards,Swissotel Sydney Team

10/10 優異

Sanjay

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing location in CBD
於 2024 年 2 月住了 1 晚
Swissôtel Sydney Team 於 2024年2月25日的回應
Dear Sanjay,Thank you for your review. We are happy our location suited your travel plans.Warm regards,Swissotel Sydney Team

10/10 優異

Thomas

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
This location was very convenient to all the site seeing venues.
於 2024 年 2 月住了 2 晚
Swissôtel Sydney Team 於 2024年2月25日的回應
Dear Thomas,Thank you for your review. We are delighted that our location suited your sight seeing activities.Warm regards,Swissotel Sydney Team