露台/庭院

蘇里山村莊酒店的評價

2 out of 5
蘇里山村莊酒店
207 Cleveland Street, Redfern, NSW

評價

7.2

不錯

10 分評分,優異;223 則評價中有 48 則" "
8 分評分,不錯;223 則評價中有 93 則" "
6 分評分,一般;223 則評價中有 41 則" "
4 分評分,欠佳;223 則評價中有 16 則" "
2 分評分,很差;223 則評價中有 25 則" "

6.8/10 

整潔度

7.6/10 

職員與服務

7.0/10 

設施服務

6.6/10 

住宿狀況

6.6/10 

環保程度

評價

2/10 很差

Ching-TIng

於 2022 年 2 月住了 6 晚

8/10 不錯

真實旅客

讚好:職員與服務和住宿狀況
於 2017 年 12 月住了 3 晚

8/10 不錯

Po Yan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好:職員與服務和住宿狀況
背包客首選
交通便利,步行10分鐘可到central station, 住宿舒適

8/10 不錯

Tsung hsi (Taiwan)

讚好:整潔度、住宿狀況和客房舒適度
我們是住附有獨立衛浴的雙人房,大致都還OK,還有提供早餐算是不錯。

8/10 不錯

真實旅客

讚好:職員與服務和客房舒適度

8/10 不錯

Zaki

讚好:職員與服務和設施服務
不滿:整潔度
One rat was in the deck
於 2024 年 2 月住了 7 晚

8/10 不錯

Roy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Was good
於 2024 年 1 月住了 8 晚

10/10 優異

Djamel

於 2023 年 12 月住了 14 晚

4/10 欠佳

Nicole

不滿:整潔度、職員與服務、設施服務和住宿狀況
Bad attention when checking in, the rooms were not ready and I had to wait more hours. The common areas were dirty as were the beds.
於 2024 年 1 月住了 2 晚

8/10 不錯

Gavin

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 1 月住了 2 晚

10/10 優異

Erlend

讚好:整潔度、職員與服務和住宿狀況
Great hostel. Amazing staff, especially Bea!
於 2023 年 12 月住了 4 晚

10/10 優異

Nils Erik Kristoffer

於 2023 年 12 月住了 1 晚

2/10 很差

Leanne

不滿:整潔度、職員與服務和住宿狀況
I was totally discussed with staff telling me that they dont take people over the age of 35yrs old, well i had book in online and they should be sacked for discrimination. Totally horrified at there rules when they should say this on line, oh but hey i guess they cant as they would benstruck of the list of back packers. Not happy.........?
於 2023 年 12 月住了 4 晚
erron :) 於 2023年12月11日的回應
Hi good evening we will review that case cause our hostel is not tolerating discriminations. We accept everyone here and treat our customers as nice as we can. In that case ,we are very sorry for that what you've encounter and will give an action for it.Thank You!Regards ,Erron :)

2/10 很差

Dean

不滿:職員與服務
I booked 4 nights 26-30 Nov in The Village Surrey Hills on the Expedia website. When I showed up I was refused a bed due to my age. I asked the manager to show me the rules of this 18-35 AGE RESTRICTION. She refused. I asked her to speak to someone higher up.. refused! I asked her who owns the company,no info. She was of no help! I wanted to show her my booking so she could see there is NO mention anywhere while booking on Expedia of this restriction or even in the rule etc. in confirmation email from Expedia. I still have not received a refund from the hostel I was told I'd be getting. AVOID!
於 2023 年 11 月住了 4 晚
Manager 於 2023年12月10日的回應
Hi Dean we apologise for your experience, a full refund has been granted. Kind Regards,

4/10 欠佳

Samantha

不滿:整潔度、職員與服務和住宿狀況
I stayed at the village for a night awhile back and I didn’t love my time there. Staff weren’t very friendly right off the bat. The room I had was a mixed dorm and there were beer bottles everywhere and the floor of the bathroom by the toilet was completely wet. There was no shower so I’m trying to not imagine what the liquid was. Although it’s not necessarily the village’s responsibility to make sure people don’t have drinks in rooms it’d be nice if people were more encouraged to leave them out of the rooms. I did feel a bit unsafe although everything was fine, but that feeling comes with the area. Overall it wasn’t an awful stay but it definitely wasn’t great. It is a party hostel so if that’s your vibe great, but the price I paid for a 1 night stay was not good.
Manager 於 2023年12月10日的回應
Thank you for taking the time to share your recent experience at our establishment. We truly value all feedback as it helps us enhance our services and address areas that require improvement.I sincerely apologize for the disappointing aspects of your stay. Please accept our apologies for the condition of your room and the lack of friendliness displayed by our staff upon your arrival. We strive to maintain a high standard of cleanliness and professionalism, and it's disheartening to hear that we fell short during your visit.Regarding the state of the room and communal areas, we understand your concerns and are taking immediate steps to reinforce our policies on room cleanliness and encourage responsible behavior among our guests. Your point about fostering an environment where guests are reminded to respect communal spaces is well taken, and we will be implementing additional measures to ensure a more pleasant and hygienic experience for all our guests.Your feedback about feeling a bit unsafe in the area is also noted. While we cannot control the external environment, the safety and comfort of our guests are of utmost importance to us. We will look into any measures that might further enhance the sense of security within our premises.I deeply regret that your stay did not meet your expectations, especially in relation to the value for the price paid. We continuously review our pricing structure to ensure it aligns with the quality of services and facilities offered, and I apologize if this fell short during your stay.Should your travels bring you back to the area, I would like to extend a personal invitation to give us another chance to provide you with an improved experience. Please feel free to contact me directly, and I will ensure that your next stay is more in line with the standards we aim to uphold.Thank you once again for your valuable feedback. Your insights are invaluable in our commitment to continuously improve our guest experience.Warm regards,

6/10 一般

Virginia

讚好:職員與服務
Ok
For the price we paid, we had a great stay in Sydney, so this place offers great value for money if you want a private room. The kitchen was too small for cooking in and the communal areas weren’t the cleanest. The bed wasn’t amazingly comfy. The local area is great, lots of cafes and restaurants. Overall, good value for money but not the best.
於 2023 年 10 月住了 4 晚
Management 於 2023年12月3日的回應
Thank you for taking the time to share your experience following your stay in Sydney. We appreciate your feedback and are pleased to hear that you found our pricing to offer good value, particularly for a private room.We regret to learn of the challenges you faced with the kitchen space and cleanliness of our communal areas. Your observations regarding the comfort of the bed have been duly noted as well. We strive to offer our guests a comfortable and enjoyable stay, and we apologize for falling short of your expectations in these aspects.We are delighted that you enjoyed the vibrant local area with its abundance of cafes and restaurants.Your insights are invaluable to us, and we will use them constructively to improve our services. Should your travels bring you back to Sydney, we hope to have the opportunity to provide you with an enhanced experience that exceeds your expectations.Thank you once again for sharing your thoughts.

6/10 一般

Julie

不滿:設施服務和住宿狀況
Room adequate, close to transport. Fridge rattled, windows and blinds need urgent repairs. Shower light flickered. Toilet roll holder too close to toilet seat, and i'm a size 10 :/
於 2023 年 10 月住了 2 晚
Manager 於 2023年12月3日的回應
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are pleased that you found the room adequate and appreciated the proximity to transportation options.We apologize for the inconveniences you encountered during your stay, including the issues with the fridge, windows, blinds, shower light, and the positioning of the toilet roll holder. Your observations are crucial to us, and we will address these concerns urgently to ensure a more comfortable experience for our guests in the future.We value your patronage and hope that despite these issues, you were able to enjoy your time here. Should your plans bring you back to this area, we would welcome the opportunity to provide you with an improved and more seamless stay.Thank you once again for your valuable feedback.

10/10 優異

William

Helpful staff
於 2023 年 10 月住了 2 晚
Management 於 2023年12月3日的回應
Thank you for sharing your experience with us. We're thrilled to hear that our staff was able to assist you during your stay. Providing exceptional service is at the core of what we do, and we're delighted that our team could be of help to you.Your kind words are appreciated and will serve as encouragement for our staff to continue delivering outstanding service to all our guests.We hope to welcome you back in the future for another enjoyable stay.

8/10 不錯

Sara

讚好:整潔度、職員與服務、設施服務和住宿狀況
Maya the receptionist was very friendly. She went out of her way to swap me to another room because I had a bad back. I was very happy I did not have to sleep on the top bunk bed.
於 2023 年 9 月住了 1 晚
Management 於 2023年10月8日的回應
Thank you Kindly we hope to see you again soon!

10/10 優異

Beniamin

於 2023 年 9 月住了 1 晚
Management 於 2023年10月8日的回應
Thank you Benjamin, come back and visit us soon!

10/10 優異

Beniamin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Best hostel in Sydney with super efficient and helpful staff! Thanks!
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月12日的回應
thank you Ben! We appreciate your feedback. Happy Travels!

2/10 很差

debra

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
They did not let me check in was stranded for the night
於 2023 年 9 月住了 1 晚

10/10 優異

Beniamin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay for me! Location is prime, very clean and well equipped hostel! Big 'Thank You' to Paula the best receptionist in the hostel - so helpful and super efficient! Really good place to stay in Sydney!
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月12日的回應
Thank you Ben we will make sure to past on this to Paula. Cheers,

10/10 優異

Beniamin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hostel
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月15日的回應
Thank you!

10/10 優異

Beniamin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good price for what you get here also nice atmosphere! Worth every penny!
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月15日的回應
Thank you we look forward to have you back!

10/10 優異

Beniamin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月15日的回應
Thank you, we look forward to have you!

10/10 優異

Chi Hang

讚好:整潔度、職員與服務、設施服務和住宿狀況
if the water pressure for shower higher just like the kitchen, it will be great.
於 2023 年 8 月住了 10 晚
Manager 於 2023年9月15日的回應
Thank you for your feedback we will look into this!

10/10 優異

michael

讚好:整潔度、職員與服務、設施服務和住宿狀況
Unique and quirky little complex. Clean and secure, quiet at night. Private ensuite room was exactly what I needed; aircon and bedding very decent.
於 2023 年 8 月住了 4 晚
Manager 於 2023年9月15日的回應
Thank you we look forward to have you back!

10/10 優異

Gabriel

讚好:職員與服務和住宿狀況
Property was well managed and in a convenient location. Stayed one night in a double room. I would stay again.
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月15日的回應
Thank you we look forward to have you!

10/10 優異

A

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome spot
This is a great hostel. Safe, clean and quiet and really close to everything I needed. An easy walk to the station to get to the airport too. Definitely worth it!
於 2023 年 7 月住了 4 晚
Manager 於 2023年9月15日的回應
Thank you we look forward to have you back!

8/10 不錯

Freyja

讚好:整潔度、職員與服務和住宿狀況
Great location, clean, staff were friendly and helpful. Only down side was that the room I was in was opposite the 24 hour kitchen which meant it was noisy during the night.
於 2023 年 7 月住了 3 晚

6/10 一般

Skye

伴侶同遊
讚好:職員與服務
不滿:整潔度
On first appearance the room seemed clean, however there were so many cockroaches. I lost count of how many i saw/killed. Definitely a pest control problem.
於 2023 年 6 月住了 2 晚

2/10 很差

Amelia

不滿:整潔度、職員與服務、設施服務和住宿狀況
So I have stayed at this hostel before but I stayed in the first building and it was great and this time I stayed in the second building where reception is and it was awful. The kitchen was so dirty, there was marks on all the cups and plates and cutlery. There was also birds and flys in the kitchen, they were all picking at the free food box. The rooms were disgusting, there was mold on the ceiling and I’m sure that’s why I have such a tight chest now and I’ve been coughing so much. The bathroom had dirt all over the floor. The receptionist was the most miserable person ever. Everyone is just so miserable.
於 2023 年 4 月住了 4 晚

8/10 不錯

Moira

讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the building itself. It's beautiful. The location was well positioned to Central station and parklands and ethnic cuisine. I haven't stayed in a back packers - ever! So it felt bizarre sharing a room with 3 strangers. But no snorers, and they were obviously seasoned backpackers who were respectful of noise and lighting. Felt safe. Everyone keeps to themselves. Good bed. Clean sheets.
於 2023 年 4 月住了 1 晚

4/10 欠佳

Blake

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚

8/10 不錯

Madeleine

讚好:職員與服務和住宿狀況
於 2023 年 2 月住了 3 晚

8/10 不錯

Keiko

讚好:整潔度、職員與服務、設施服務和住宿狀況
I looked for the issue to the application of hostel. I didn't know the tool When I have stayed in the village grebe - hostel. It's interesting. I think to want spending always this hostel.

8/10 不錯

Simone

讚好:整潔度、職員與服務和住宿狀況
All good
於 2023 年 2 月住了 10 晚

2/10 很差

Alex

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Place is just terrible. OK but very limited hostel (no towels provided, idk what they meant by "semi-open bathroom" on the twin room when it was just a bathroom shared with the rest of the hostel. All access was via a digital key so we had to have a smartphone on us and charged at all times. (It was also a mission downloading digital key - had to install a third party app, hand over plenty of personal information not at all relevant to the stay). Basic amenities like the kitchen were not accessible after 10pm. Prices were completely extortionate - for a twin room that literally had a mini fridge, two single beds and two (bad) pillows (total), with bathrooms we could barely use as they were usually occupied, we paid over AU$300 a night. Cannot recommend staying away from this hovel more.
於 2023 年 2 月住了 2 晚

8/10 不錯

Jan

多人同遊
讚好:整潔度、職員與服務和設施服務
Good for backpackers. Separate bathroom. Clean room but sparse. A TV would be good.
於 2023 年 2 月住了 1 晚

8/10 不錯

Drew

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property, well located.
於 2023 年 2 月住了 1 晚

8/10 不錯

Carlos

讚好:職員與服務、設施服務和住宿狀況
The kittchen may be more clean, but the rest was very good.
於 2023 年 2 月住了 2 晚

6/10 一般

Agathe

不滿:住宿狀況和客房舒適度
Not good beds, just 1 shower for 12 people
於 2023 年 1 月住了 4 晚

2/10 很差

John

不滿:職員與服務
Literally gave my booking to the person in line in front of me while I was waiting to check in, then refused to rectify this, despite me witnessing their blunder first hand. As a result of this I had to sit on Central station for the night. Not only incompetent, but unconscionable.

2/10 很差

felicia

商務旅客
不滿:住宿狀況和客房舒適度
i didnt like it it was run by young people and i could smell drugs and when i got to the room i realised that i had no privacy so i didnt stay i went back home and they didnt give a refund and i want my money back asap
於 2022 年 11 月住了 1 晚

4/10 欠佳

JERALD

多人同遊
不滿:職員與服務、設施服務和住宿狀況
Bad experience. Racist to Asian MUST READ REVIEW I arrieved around past 5pm and they are in the middle of changing shift. They were counting coins and many coins. I waited more than 30mins just to get my Goki app working. I asked if I can rent a towel, the girl name Pauline told me to come back. Around 8pm, i came back. I asked the gentleman if I can rent a towel, He asked me if I am in a private room, I said no. But still hoping to get a towel to rent. He told me in a rude way that they don't rent it out. That I have to have my own towel. That I can go but for 2$ if i need one. I was told to come back thats why i came back... (Pauline who told me to come back was beside him) If I was told that they don't rent towels, its fine, I should have had bought one earlier. Well in fact, I just saw someone "with a latino accent" renting one. If you are asian, don't go to this place. They are racist against asian. Most of the people that work here are Argentinian, Brazilian or Colombian. They even talk in front of you in español. The guy talked a lot too. He was saying that the management don't give them enough manpower to do the laundry thats why they can't rent out towel. And that "THE PROPERTY IS TOO BIG FOR THEM TO HANDLE". The property is in 2 different location. 203 and 207 Book one night to check out and decide, otherwise go somewhereelse. 2nd floor and up, NO WIFI. You have to go to a common area to get connection.
於 2022 年 11 月住了 1 晚

4/10 欠佳

Nathan

家人同遊
讚好:設施服務和住宿狀況
不滿:整潔度和職員與服務
No receptionist in attendance when we wanted to check in. Checking in online was difficult. Couldn’t find room as no one was there to show us - markings indicating directions to room non-existent.
於 2022 年 10 月住了 1 晚

6/10 一般

Patrick

讚好:客房舒適度
不滿:整潔度和職員與服務
於 2022 年 9 月住了 2 晚

2/10 很差

真實旅客

不滿:整潔度和職員與服務
DIRTY
It was so dirty (cockroaches included). There wasn't soap in the bathrooms and they don't clean or vacuum the bedrooms.
於 2022 年 9 月住了 4 晚