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“Terrible customer service”

“Room had stuffy smell”

“Room is not clean properly and some bad smell. ”

“Breakfast was limited and same every day. For tea and coffee they have to get to kitchen to get hot water every times you order for it during breakfast times. Made mistakes for my stay room rent. They provide nuts and chips during your stay without telling you that they are not”

“Room was clean and staff were courteous ”

“Room was basic felt like in 2* hotel, cold and shower was not working properly. Pool water was very cold. Not much choice for continental breakfast Outdoor deco was nice Not worth for the price paid for the villa”

“It’s an ok resort if you’re visiting for a day or so. This isn’t somewhere you’d spend a week or even 2 days. The staff are extremely polite, helpful and will go out of their way to make sure you’re taken care of. ”

“good ”

“Decent, hard bed though even though I slept well. Balcony view was tremendous, ABIT weary of the few cockroaches but the room was still clean non the less. Disappointed as there was no coffee at the restaurant. As I stay in hotels to be able to have coffee available rather than just the usual tea ”

“Communication ”

“Front desk stuff was rude. Do not have basic sense of customer service. Hotel booked with free airport shuttle. The hotel did not honour that and charged us extra. Room had mosquitoes. Not sure why there was hype about this hotel. According to the service, this is the worst hotel in Sylhet. Will never stay here again. ”

“Clean, great location, and very friendly staff. Overall excellent for the price paid. Recommend and will stay again. ”