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星光酒店的評價

3 out of 5
星光酒店
400 Barangay 50 Corner Of Real Street, And Independ, Tacloban, Eastern Visayas

評價

7.6

不錯

10 分評分，優異；55 則評價中有 17 則" "
8 分評分，不錯；55 則評價中有 22 則" "
6 分評分，一般；55 則評價中有 9 則" "
4 分評分，欠佳；55 則評價中有 4 則" "
2 分評分，很差；55 則評價中有 3 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

評價

6/10 一般

真實旅客

於 2017 年 9 月住了 1 晚

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
於 2020 年 2 月住了 2 晚
Dims 於 2020年3月3日的回應
Thank you for choosing Hotel Estrella. See you on your next visit!

10/10 優異

JohnPaul

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A+++ Stay
big rooms
於 2020 年 2 月住了 1 晚
Hotel Estrella Family 於 2020年2月21日的回應
Good day Sir JohnPaul! Greetings from the heart! Thank you for choosing Hotel Estrella for your stay here at Tacloban! We wish to see you again in your future visit here.

8/10 不錯

Gwen

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Not perfect but great!
Breakfast was great! I booked two different rooms. The first room I was impressed with the cleanliness except for some molds around the sink. In the second bigger room, though spacious, it had the bidet leaking. We have to call maintenance to have it fixed. But it was overall a great stay. My brother who also ventured into their Skye said it was good, as well. Overall, I would recommend
於 2020 年 2 月住了 2 晚
Hotel Estrella Family 於 2020年2月12日的回應
Hi Miss Gwen, Greetings from the heart! Thank you so much for your kind words, Miss. We really appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to see you on your next visit! -Hotel Estrella Family

10/10 優異

WarlieHaley143 (Las Vegas)

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
My family ❤️ the place ,I book for my daughter who got the Oataking for nursing and she love the place .
於 2020 年 1 月住了 2 晚
Dims 於 2020年2月10日的回應
Good day Ms. Warlie ! Greetings from the heart! Thank you for choosing Hotel Estrella in your stay here at Tacloban! We wish to see you again in your future visits here. Best regards, Hotel Estrella Family

8/10 不錯

真實旅客

於 2020 年 1 月住了 3 晚
Dims 於 2020年2月10日的回應
Good day! Greetings from the heart! Thank you for choosing Hotel Estrella in your stay here at Tacloban! We wish to see you again in your future visits here. Best regards, Hotel Estrella Family

6/10 一般

Andreas

於 2020 年 1 月住了 1 晚

8/10 不錯

Stephanie (Cebu City)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Good location for short business trips; comfortable rooms and great breakfast. The staff is very friendly and helpful. I enjoyed my stay.
於 2020 年 1 月住了 3 晚
Dims 於 2020年2月10日的回應
Good day Ms. Stephanie! Greetings from the heart! Thank you for choosing Hotel Estrella in your stay here at Tacloban! We wish to see you again in your future visits here. Best regards, Hotel Estrella Family

8/10 不錯

Gary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My wife and two children stayed at hotel
於 2019 年 12 月住了 2 晚
Dims 於 2020年2月10日的回應
Good day Mr. Gary! Greetings from the heart! Thank you for choosing Hotel Estrella in your stay here at Tacloban! We wish to see you again in your future visits here. Best regards, Hotel Estrella Family

6/10 一般

Michael

讚好：整潔度、職員與服務和住宿狀況
Overall a good Hotel
The Hotel is nice modern, clean, with a helpful and friendly staff. They have a great wine and coffee bar on the 5th floor. The cons the restaurant several items on the menu were not available the food we had that was available was excellent. The shower had no hot water only luke warm. The main item for me as the lack of customer parking. They have 50 guest rooms and less than 10 parking spots
於 2019 年 9 月住了 1 晚
Dims 於 2019年10月3日的回應
Good Day. We do apologize for the inconvenience from your previous stay. Still, we appreciate divulging your concerns with us so that we can work on the areas of opportunities we need to fill in. Hope to see you again soon. Thanks.

2/10 很差

CARROL

多人同遊
不滿：職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
HOTEL ESTRELLA FAMILY 於 2019年9月9日的回應
Good Day! We do apologize for the inconvenience from your previous stay. Still, we appreciate divulging your concerns with us so that we can work on the areas of opportunities we need to fill in. Hope to see you again soon. Thank you!

6/10 一般

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was a good hotel however it would be a lot nicer if the staff are friendly and smiles to their guests.
於 2019 年 8 月住了 1 晚
Dims 於 2019年8月29日的回應
Thank you for your feedback. We appreciate divulging your concerns with us so that we can work on the areas of opportunities we need to fill in. Hope to see you again soon. Thanks.

8/10 不錯

Estrella

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay at your hotel
於 2019 年 8 月住了 1 晚
Dims 於 2019年8月9日的回應
Good day! Greetings from the heart! Thank you for choosing Hotel Estrella in your stay here at Tacloban! We wish to see you again in your future visits here. Best regards, Hotel Estrella Family

8/10 不錯

Estrella

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay at your hotel
於 2019 年 8 月住了 1 晚
Dims 於 2019年8月9日的回應
Good day! Greetings from the heart! Thank you for choosing Hotel Estrella in your stay here at Tacloban! We wish to see you again in your future visits here. Best regards, Hotel Estrella Family

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was comfortable stay. Staff is nice. Friendly. Helpful.
於 2019 年 6 月住了 3 晚
JIEZEL 於 2019年7月4日的回應
Good day, Greetings from the heart! Thank you so much for your kind words, Sir. We really appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to see you on your next visit!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean. Will definitely come again this place😊
於 2019 年 5 月住了 1 晚
JIEZEL 於 2019年7月4日的回應
Good day, Greetings from the heart! Thank you so much for your kind words, Sir. We really appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to see you on your next visit!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 1 晚
JIEZEL 於 2019年7月4日的回應
Good day, Greetings from the heart! Thank you so much for your kind words, Sir. We really appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to see you on your next visit!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況
Nice respectful staff. No working hot water for 3 days in two different rooms. No posted warnings if water was potable or not. (apparently it is not)
於 2019 年 2 月住了 5 晚

10/10 優異

Brandon (Artesia New Mexico)

商務旅客
讚好：整潔度
Easy access to the airport, very friendly service and comfortable atmosphere
於 2019 年 2 月住了 1 晚
Des - Front Office Supervisor 於 2019年2月27日的回應
Greetings from the heart! Thank you for choosing Hotel Estrella sir! We are pleased that you've had a comfortable stay with us and we are happy that we have provided the quality of service you wanted. We look forward in seeing you again in the near future!

6/10 一般

Daniel

讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
於 2019 年 2 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Short stay
The room was clean, The staff were very helpful and courteous. The restaurant is nice! Suggestions: I would advise to put a mirror in the room as it was not convenient to be doing to the bathroom when dressing up. Also lotion and toothbrush.
於 2018 年 7 月住了 1 晚
Des, Front Office Senior Officer 於 2018年8月9日的回應
Good day Guest! Greetings from the heart! We appreciate your feedback. Thank you and noted on all suggestions. Room amenities set-up always do have dental kits, rest assured that this concern has been forwarded to our Housekeeping department. We do apologize for the lotion set-up, as of this moment, we are already working on it. On the other hand, thank you for choosing Hotel Estrella as your home during your stay in Tacloban. We hope to accommodate you again in your future visits in Leyte. A wonderful day ahead!

10/10 優異

CHARLES

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Been at this hotel before and it is still a great
於 2018 年 7 月住了 1 晚
Des, Front Office Senior Officer 於 2018年8月2日的回應
Good day Sir Charles! Greetings from the heart! Thank you for staying again with us! We are pleased that you enjoyed your stay with us. We hope to see you again on your future visits here in Tacloban.

8/10 不錯

Patrick (Umina Beach Australia )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Walking distance to city
Reasonable new hotel , single room a bit small. Wifi worked ok, Breakfast did the trick. Late check out at 4 PM was 500 P. taxi to airport was 300pP
於 2018 年 7 月住了 1 晚
Des, Front Office Senior Officer 於 2018年7月28日的回應
Good day Mr. Patrick! Greetings from the heart! Thank you for choosing Hotel Estrella in your stay here at Tacloban! We appreciate your feedback and we'll take note on the important notes. We wish to see you again in your future visits here. Best regards, Hotel Estrella Family

6/10 一般

Hiromasa

讚好：住宿狀況和客房舒適度
暑い
於 2018 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 1 晚

8/10 不錯

Dora

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
GM DAN 於 2018年5月10日的回應
Hi Ms. Dora, Thanks a lot for staying with us. Hoping to see you again soon. Thanks. GM DAN

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Awesome room! But people are not helpful for me to open the door but some does. I would hope for them to change a little and do what should do to open the door for customer due to the door was too hard or heavy to open?
於 2018 年 3 月住了 2 晚
GM DAN 於 2018年5月10日的回應
Hi Maam/Sir, Good Day. We do apologize for the inconvenience from your previous stay. Still, we appreciate divulging your concerns with us so that we can work on the areas of opportunities we need to fill in. Hope to see you again soon. Thanks. GM DAN

4/10 欠佳

K (GC AU)

不滿：客房舒適度
Tiny rooms. Damp. Loud air conditioner
The hotel is tidy. It’s well presented. BUT. The rooms are really small. The water oozes out of the walls. The air conditioner makes a terrible banging sound I more than 1 room.
於 2018 年 2 月住了 3 晚
GM DAN 於 2018年3月31日的回應
Hi Mr./Ms. K, We are heartily thankful of your stay with us. Yet still, despite of your negative experiences with us, we are trying to do our best and comply all necessary improvements for our guests' satisfaction. Thanks.

8/10 不錯

MICHAEL

讚好：整潔度和職員與服務
Tacloban family visit.
Nice hotel considering the area is still recovering. The restaurant was awesome and very courteous staff. Food is really good. Nice views from the rooms. Bathrooms are kind of tight when the door is open. Had some hot water issues a couple times.
於 2018 年 1 月住了 3 晚

10/10 優異

anicia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome
Very comfortable and the front desk is very knowledgeable and very helpful

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
The room was comfortable but small, and the hot water was not working during our stay. The breakfast included with the room was good.
於 2017 年 12 月住了 1 晚

8/10 不錯

Madonna (Leyte)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice & cozy hotel
Had a nice stay in this hotel. But the room was too small.
於 2017 年 11 月住了 1 晚

8/10 不錯

walid

讚好：整潔度、職員與服務和住宿狀況
於 2017 年 11 月住了 1 晚

10/10 優異

steingrimur

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 10 月住了 1 晚

10/10 優異

jane (calgary alberta)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Friendly staff, clean room. Would definetely recommend
於 2017 年 10 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
One of the nicest hotel
Superb accommodation! Highly recommended ! New hotel
於 2017 年 10 月住了 3 晚

8/10 不錯

Kurt

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Will stay again!
Room was nice but small in size.
於 2017 年 9 月住了 1 晚

4/10 欠佳

Sidney (Canada)

讚好：職員與服務
不滿：住宿狀況和客房舒適度
Very tiny room for a big price.
Hotel is new but rooms are very tiny, you need to have the other person out of the way to walk around the bed in the room. The double bed just fits in and no place to put your luggage. Room is probably design only for short stay like 2 hours with no luggage, you know what I mean!. I wouldn't recommend the hotel to anybody who wanted to enjoy their holidays. And the price is for high for a very tiny cubicle, not a regular room really.
於 2017 年 7 月住了 2 晚

2/10 很差

CHARLES

不滿：職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 2 晚

10/10 優異

Eduardo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 4 晚

10/10 優異

Alvin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel in town
Had to stay in tacloban for business trip with the family. I think this hotel is the best in the whole city...I'd pay extra just to stay here...tacloban had no power for almost 2 weeks now due to a recent calamity but this hotel still delivers comfort to its guests. If ever I'll be in tacloban again, won't look for any where else but hotel Estrella.
於 2017 年 7 月住了 2 晚

10/10 優異

Eduardo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great and fantastic!
I did have a wonderful, comfortable and convenient stay..
於 2017 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value for money
A nice, clean and comfortable room. The breakfast was served to the room free of charge.
於 2017 年 6 月住了 1 晚

10/10 優異

Jeffery (Las Vegas, NV)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My Trip to Tacloban City
I recently went on vacation to the Philippines. A week before my departure is when I made the reservation with Hotel Estrella. I arrived early in the morning on the 18th of May. Unfortunately check in for the room wasn't until 2pm and the room I reserved was ready. Instead of having me sit in the Hotel lobby for almost three hours the hotel staff was kind enough to upgrade my room for the night free of charge.The next morning they(hotel staff) suggested that I might want to consider upgrading to the next size room, explaining that I may be more comfortable. I took the suggestion and had a wonderful time in the Philippines which included the hotel Estrella.
於 2017 年 5 月住了 13 晚

6/10 一般

andrew (usa )

讚好：整潔度、職員與服務和客房舒適度
Nice
Decent hotel. What you would expect for the price. Decent location in proximity to town and public transport
於 2017 年 5 月住了 2 晚

10/10 優異

Maurice (Perth, Australia)

讚好：整潔度、職員與服務和住宿狀況
New hotel good restaurant & coffee bar
Looks like a brand new hotel with a few teething problems but has excellent staff and nice restaurant though menu could have more choice. Good Internet. Nice coffee bar sells brewed coffee and cakes and indoor and outdoor seating on 5th floor. Surprisingly, neither brewed coffee or wine available in ground floor restaurant. Ours was the more spacious room choice and all was good. Rooms had no kettle/cups/coffee, which I'm used to and like. Only one power outlet in whole room and that in middle of the beds.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Giorgio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
WiFi complicated not working
Good new hotel