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塔科馬港智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
塔科馬港智選假日套房酒店 (IHG 旗下酒店)
8601 S Hosmer St, Tacoma, WA

評價

8.2

很好

10 分評分，優異；899 則評價中有 394 則" "
8 分評分，不錯；899 則評價中有 278 則" "
6 分評分，一般；899 則評價中有 129 則" "
4 分評分，欠佳；899 則評價中有 52 則" "
2 分評分，很差；899 則評價中有 46 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Liqiang

於 2023 年 7 月住了 1 晚

6/10 一般

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Quite noisy
於 2018 年 10 月住了 1 晚
darlynn 於 2018年10月23日的回應
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA. I apologize for the noise, we strive in making or guest feel comfortable and enjoy their stay. We look forward to the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express,

8/10 不錯

guohong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
还可以
旁边吃饭的地方不多，酒店早餐单调，每天都是一样的，选择余地不大。游泳池不错，还有温水池。晚上睡觉有些炒，半夜还听到黑人大声吵闹

10/10 優異

Fernando

家人同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
Great stay good hospitality
於 2024 年 5 月住了 1 晚

10/10 優異

Sharita

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a very nice affordable place with breakfast.
於 2024 年 5 月住了 1 晚
victoria 於 2024年5月21日的回應
Thank you so much for your feedback, we hope to see you again

10/10 優異

Kimber

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
victoria 於 2024年5月21日的回應
Thank you for your feedback, we hope to see you again

10/10 優異

Courtney

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice customer service and great breakfast
於 2024 年 3 月住了 1 晚
victoria 於 2024年5月14日的回應
thank you for your feedback, we hope to see you again soon

10/10 優異

Lindsay

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
victoria 於 2024年5月13日的回應
thank you so much for staying with us, we hope to see you again

6/10 一般

Yvonne

家人同遊
讚好：整潔度、職員與服務和設施服務
Felt unsafe outside the hotel. Lots of rundown buildings surrounding and obvios drig users
於 2024 年 4 月住了 3 晚
victoria 於 2024年5月7日的回應
Hello: we are very sorry that you did feel safe during your stay, as you know the hotel is located in a rough Neiborhood, but we are working hard to make sure our guests are safe once they check in.

4/10 欠佳

jessica

多人同遊
不滿：職員與服務和住宿狀況
There were bed bugs in my room and all they did was move me rooms. No money back or anything
於 2024 年 4 月住了 2 晚
victoria 於 2024年4月30日的回應
Thank you for letting us know about this issue. I sincerely apologize for the inconvenience or discomfort you experienced. I want to assure you that we take reports of bed bugs very seriously. Upon receiving your complaint, we promptly took action by relocating you to a different room and arranging for an inspection by a professional pest control expert.the inspector came and did an inspection and there was no evidence of bed bugs nothing was found in the inspected room.we deeply value your feedback, and we apologize for any inconvenience caused

8/10 不錯

Nayeli (Forest Grove)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
area is a little sketchy but overall it was a decent stay
於 2024 年 4 月住了 1 晚
victoria 於 2024年4月30日的回應
Thank you for your feedback and for giving us the opportunity to serve you, we hope to see you again

6/10 一般

Janet

家人同遊
讚好：職員與服務和住宿狀況
I know this is not totally the Holiday Inns fault but at 4:00 am we were woke up from loud music on a floor above us. Also when we were woke up at 4:00 am from the loud music there were a bunch of people in our hallway that were very loud. Not the most pleasant stay.
於 2024 年 4 月住了 1 晚
victoria 於 2024年4月29日的回應
I am very sorry to hear that, it is very important for us that our guest get a relax night on quiet hours. I hope you report this issue to the front desk. I hope you had a nice day.

10/10 優異

Daniel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Bathroom door could use a little work, nothing serious, just the knob seems a little beat up frlm time
於 2024 年 4 月住了 3 晚
victoria 於 2024年4月23日的回應
Thank you so much for letting us know about this issues we will work on this as soon as possible. we hope to see you again soon

8/10 不錯

Golda

讚好：整潔度、職員與服務和住宿狀況
The services and the room comfy
於 2024 年 4 月住了 3 晚
victoria 於 2024年4月23日的回應
Thank you for your preference we hope you stay with us again.

10/10 優異

Robert

家人同遊
Nice room, good breakfast
於 2024 年 4 月住了 2 晚
victoria 於 2024年4月23日的回應
Thank you for feedback, we hope to see you again

10/10 優異

Salonge

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The complimentary breakfast was tasty, the indoor pool was a hit with my kids and all of the staff was very friendly and accommodating. Would definitely stay again!
於 2024 年 3 月住了 3 晚
victoria 於 2024年4月23日的回應
Thank you for you review and kind comments we hope to see you again soon

10/10 優異

Selena

家人同遊
讚好：整潔度、職員與服務和設施服務
Very happy with how clean are room was (: staff was friendly, free breakfast in the morning biscuits and gravy was a hit for sure . Good decent pool size . I do wish the hot tub was working though . But the hotel was very nice and I will stay again in the future.
於 2024 年 3 月住了 2 晚
victoria 於 2024年4月23日的回應
Thank you for your feedback we appreciate it

10/10 優異

Sandra and Rene

於 2024 年 3 月住了 2 晚
victoria 於 2024年4月23日的回應
Thank you for taking the time to review our hotel we hope to see you again soon

2/10 很差

Crystal

家人同遊, 親子同遊
不滿：職員與服務
The location of the hotel gives the impression of high crime. You cannot get into the hotel, unless the Desk Clerk is ACTUALLY paying attention to customers intended to enter. If this isn’t enough to start the stay on a bad note, how about the “hotel policy” of changing your debit card a $100 “incidentals fee” and then being told your card will be refunded in 5-days. When asking if this is necessary because we’re on a budget for our trip, was very rudely advised “this is hotel policy”. Seriously, what happened to hotel policies where they’d charge your card for damage at checkout for “incidentals”. Pre charging for services that are not intended to be used or for pre charging for “damages” is so distasteful! Especially when the Desk Clerk states “the incidental charge is because you paid through Expedia and if you paid at the hotel you wouldn’t have this problem”. Friendly or even customer service minded, are definitely NOT words I would use to describe this experience.
於 2024 年 3 月住了 1 晚
victoria 於 2024年4月23日的回應
Thank you for your feedback, as you mentioned the hotel is in a rough area and it is our priority to make sure our guest are safe and comfortable and that's why we lock the door , the 100 incidental deposit or fee, that we required at checkin is for all our guest and it is an authorization (a temporary hold) on your card , we do not charge anything, at check out we release the amount to your bank and most of the times it takes to the bank to release it 3 to 5 business days. I am very sorry that our staff did not explain this procedure correctly.

4/10 欠佳

Alma

家人同遊
讚好：設施服務
不滿：職員與服務
I was going to reserve a hotel in downtown Tacoma but we had to paid for deposit and parking lot. So instead I went with Holiday Inn express and suites in Tacoma cause it was closer to our event. What I didn’t like was that the hotel doesn’t specify on Expedia their terms about a $100 deposit that they do take off your bank account. Also it was very noise you could hear everything from the next room and the footsteps. The front desk ladies were not very welcoming and kind.
於 2024 年 2 月住了 1 晚
Angie- GM 於 2024年3月21日的回應
Thank you for choosing to stay with us, We understand your concern regarding the deposit fee, and we apologize for any lack of clarity on this matter. While third-party booking platforms like Expedia strive to provide accurate information, they may not always be able to specify individual hotel policies due to the vast number of properties they work with. We will address these issues with our team to ensure a more comfortable and hospitable stay for our guests.

6/10 一般

Nancy

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
The hotel is clean, the hallways smell clean but once we entered our room the smell was not the same! They need to air out the rooms. We had a horrible check in experience, the girl that was there for the Thursday night shift was rude and not customer service friendly at all! All the rest of the staff were amazing and super nice. The lady that prepped the breakfast and kept the eating area clean was so friendly and welcoming!
於 2024 年 2 月住了 3 晚
Angie- GM 於 2024年3月21日的回應
Thank you for sharing your recent experience with us. We're pleased to hear that you found our hotel clean overall, We apologize for any inconvenience caused by the odor in your room and the less than satisfactory check-in experience. Rest assured, we take your feedback seriously and will address these issues promptly to ensure they are not repeated.

8/10 不錯

Sivanandan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Angie- GM 於 2024年3月21日的回應
Thank you for choosing to stay with us during your recent visit, your feedback is invaluable to us as we continuously strive to improve our services.

10/10 優異

michelle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nicely updated; very clean
於 2024 年 1 月住了 1 晚
Angie- GM 於 2024年3月21日的回應
Thank you so much for your recent stay with us and for taking the time to leave such a positive review. We're thrilled to hear that you found our updates to your liking and that you appreciated the cleanliness of our facilities.

10/10 優異

Yen

讚好：整潔度、職員與服務和住宿狀況
Rooms, main area and main floor bathrooms were clean. The bed was SUPER comfortable and the staff members were polite and attentive, Totally recommend this hotel.
於 2024 年 1 月住了 1 晚
Angie- GM 於 2024年3月21日的回應
We appreciate your recommendation. If you ever find yourself in the area again, we'd be delighted to welcome you back. Thank you for choosing our hotel!

8/10 不錯

Jeanine

於 2024 年 1 月住了 1 晚
victoria 於 2024年4月23日的回應
Thank you for you review we appreciated your business

10/10 優異

Brenda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Angie- GM 於 2024年3月21日的回應
Thank you for choosing to stay with us during your visit. We noticed that you left us a 5 out of 5 score, and we sincerely appreciate your positive rating.

8/10 不錯

Kelsey

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

8/10 不錯

Kimberly

家人同遊
讚好：整潔度、職員與服務和住宿狀況
All good considering surroundings
The stay itself was fine. Tee surroundings were not great and made me weary of staying. We were there for a volleyball tournament and the girls were encouraged to swim to help stretch their muscles, but the pool was too cold and the hot tub was dirty. If the pool could be warmer and the hot tub cleaner my review would likely be 5 stars becuase you can't control your surroundings. The breakfast was surprisingly good with great options
於 2024 年 1 月住了 2 晚

10/10 優異

Tarsha

商務旅客
讚好：整潔度、職員與服務和設施服務
The bathroom needed upgrades. The area around has homelessness tent camps
於 2024 年 1 月住了 2 晚

4/10 欠佳

Amanda

伴侶同遊
不滿：設施服務和住宿狀況
The property is not the standard of quality I am used to when staying at Holiday Inn Express hotels. The hotel is very obviously an old, run down hotel that was given a face lift. Despite paint and carpet and new furnishings, the elevator and room still smell like smoke / smells like stale air. Lots of patchwork in walls and ceilings, and directly out our window is a gas station car was and what looks like a homeless camp. Multiple suspicious looking people with backpacks walking around the parking lot. You have to drive thru a strip mall parking lot to get to the hotel, but the strip mall is condemned and boarded up and fenced off. Will not be staying here again. Very disappointed.
於 2024 年 1 月住了 1 晚

10/10 優異

Adrian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay!
We definitely enjoyed our time. Room was very clean!
於 2023 年 12 月住了 1 晚

8/10 不錯

Christopher

於 2023 年 10 月住了 1 晚

10/10 優異

Katie

於 2023 年 12 月住了 2 晚

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, this is a nice facility. Drawbacks include the rising crime in the surrounding area and limited parking available in the facility parking lot.
於 2023 年 12 月住了 1 晚

10/10 優異

Timothy

讚好：整潔度、職員與服務和住宿狀況
Clean. Good beds
於 2023 年 11 月住了 2 晚

10/10 優異

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

Angel (chantilly)

多人同遊
Todo excelente
於 2023 年 11 月住了 7 晚

10/10 優異

Joaquin

於 2023 年 11 月住了 1 晚

10/10 優異

Wendy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

Helen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good breakfast selection
於 2023 年 11 月住了 1 晚

8/10 不錯

Sandra

讚好：整潔度、職員與服務和住宿狀況
Quiet and security
於 2023 年 10 月住了 2 晚

10/10 優異

Sy Hong Phuc

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

8/10 不錯

Luis

讚好：整潔度、職員與服務和住宿狀況
All good with the room
於 2023 年 10 月住了 1 晚

6/10 一般

Jungann

Fair
於 2023 年 10 月住了 1 晚

6/10 一般

Teresa

多人同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
Hotel was excellent. I couldn’t ask more better service and staff. Just in wrong location. If you are willing to not venture out of parking lot and definitely dont venture out at night thisbis great. I did enjoy watching the people at night.. made Halloween feel more real! Hot tub was very relaxing and again the staff was amazing!
於 2023 年 10 月住了 3 晚

6/10 一般

Sohreet

於 2023 年 10 月住了 1 晚

10/10 優異

Kevin (West Kelowna)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were friendly, hotel was clean and breakfast was great!
於 2023 年 10 月住了 2 晚

10/10 優異

Barry

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Visitvwith daughter
於 2023 年 10 月住了 3 晚

6/10 一般

David

家人同遊
讚好：整潔度、職員與服務和設施服務
The area behind the property looked like a homeless encampment had just been moved out. Also they closed own they elevator right at check out time which was really a problem when you are trying to bring down suitcases and are on the fourth floor and have to use the stairs.
於 2023 年 9 月住了 1 晚