The hotel was fine but the booking that was advertised and purchased was not what the hotel provided. The hotel personnel tried to accommodate the issues the third party booking advertised..
Reggie
於 2024 年 3 月住了 2 晚
10/10 優異
Pamela
2024年3月15日
讚好:整潔度、職員與服務和住宿狀況
Pamela
於 2024 年 3 月住了 1 晚
6/10 一般
Tony (De Pere)
家人同遊, 寵物同遊
2024年3月3日
讚好:職員與服務和設施服務
I am a hhonors club member. I had spaced on registering as such. I am usually quite pleased with Hilton properties. Perhaps I am used to staying in their Club level rooms? We had a pet with us. The pet fee was $50. Twice what we paid at a different chain the nite before. The room had a strong smell of whatever cleaning agent they used. Our pet sleeps in a portable kennel. I assume they needed to clean the room for some issue. The plumbing fixtures were loose in the shower and the tub did not drain at a rate fast enough to keep up with the water from shower. They need to flip their mattresses in the room. The elevator door closes very quickly and hit my wife as she was entering. Quick so ok once you know what to expect. The hardest part of the stay was the fire alarm in the wee hours that startled us awake. The good side is it is amazingly effective for waking you up. Bad side is it is difficult to sleep when your heart is racing. It was a false alarm caused by an automatic environment monitor. I assume it has been rectified. This stay just wasn’t up to the standards I would expect from Hilton or Hampton. I have stayed with their brands many times and see this asa one off bad experience. I would stay there again as the other things I saw made me think what we were experiencing was unusual. The staff were great ,friendly ,pleasant,helpful even in the middle of the night. The morning coffee and breakfast area was well done. The grounds.lobby and parking were very good.
Tony
於 2024 年 3 月住了 1 晚
4/10 欠佳
sherry
2024年2月28日
不滿:職員與服務
I have never given a poor review of any hotel. This one is old, dirty, needs new beds, had no WiFi, noisy, we could hear people talking outside, and had to wait forever for the water to get hot in the morning.
This place is extremely over priced.