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拉卡薩套房旅館的評價

2.5 out of 5
拉卡薩套房旅館
2801 N Monroe St, Tallahassee, FL

評價

4.8
10 分評分，優異；1000 則評價中有 130 則" "
8 分評分，不錯；1000 則評價中有 126 則" "
6 分評分，一般；1000 則評價中有 137 則" "
4 分評分，欠佳；1000 則評價中有 143 則" "
2 分評分，很差；1000 則評價中有 464 則" "

4.4/10 

整潔度

6.0/10 

職員與服務

4.4/10 

設施服務

4.2/10 

住宿狀況

4.2/10 

環保程度

評價

2/10 很差

Antwoine

不滿：整潔度、職員與服務、設施服務和住宿狀況
Ew
於 2024 年 4 月住了 1 晚
B 於 2024年4月9日的回應
As you can see we are under construction and renovation, and it is policy for deposits. Sorry you did not like that experience. Have a nice day!

8/10 不錯

Beverly

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
Renovations are underway, It will be beautiful when compete but looks a bit deserted right now. Very convenient to I-10.
於 2024 年 4 月住了 1 晚
Marsha 於 2024年4月5日的回應
Thank you very much! We look forward to see you again !

2/10 很差

Desiree

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
b 於 2024年3月31日的回應
I am sorry for your experience, we are under renovation right now.

2/10 很差

Vickie

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Trash at the door entrance, no lamps in the room only a wall mounted spotlight, drapes falling off the window, no table in the room, a rolling office chair, bare walls, no art work, $50 cash deposit required in addition to the Expedia payment, floor had not been vacuumed, no wash cloth or hand towel, front desk clerk had difficulty with English, no clock in the room. If I hadn’t been dead tired and it being late and having to be at the hospital to work at 7am I would have bolted after seeing the lobby. A homeless shelter would have been nicer.
B 於 2024年1月30日的回應
Sorry for your negative experience

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Hotel needs some serious work. Hallways weren’t swept. Dirt and pieces of garbage on it. Room bathroom was dirty. Walls, outside of toilet and bath were all stained. Bed skirting was torn. Glad I was only stuck there one night.
於 2023 年 12 月住了 1 晚
FRONT DESK EVENING CLERK 於 2023年12月5日的回應
THANK YOU SO MUCH FOR YOUR REVIEW. WE ARE CURRENTLY UNDER RENOVATION OF OUR ROOMS AND HOPE YOU WILL COME BACK AND SEE THE RESULTS ON YOUR NEXT TRIP.

6/10 一般

Christian

讚好：整潔度和職員與服務
Todo muy bien con respecto al personal pero con pocas condiciones para una habitación de huéspedes
於 2023 年 11 月住了 1 晚
B 於 2023年11月29日的回應
Thank you for your positive feedback

2/10 很差

Erik

商務旅客
不滿：整潔度、設施服務和住宿狀況
No hot water. The fridge wasn’t working. The TV didn’t work.
於 2023 年 11 月住了 1 晚
Brandy 於 2023年12月3日的回應
Sorry for your experience

2/10 很差

Robert

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Crack motel for sure!
Stay away from this hotel! Rooms are disgusting! Worst hotel I've ever stayed in and i travel for work so I've seen some bad hotels. Dont believe the pictures.
於 2023 年 11 月住了 1 晚
Brandy 於 2023年11月22日的回應
Sorry you had such a bad experience

2/10 很差

Courtney

不滿：整潔度、住宿狀況和客房舒適度
Dont believe the pictures!
There is not enough room to type in this box about this terrible stay. The worst hotel i have ever booked. Hotels.com should be ashamed to even have this hotel on their website. It is an old compound for the homeless, and the homeless never left!! The room was filthy. There was black hairs on my towels. The layer of filth on the doorway was disgusting. There was a layer of dust on the bed on the top of the back board. I tried to get my money back and they refused. The people were sleeping in the bushes out by our car.
於 2023 年 11 月住了 2 晚
B 於 2023年11月19日的回應
I am sorry for your horrible experience.

2/10 很差

Mason

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Brandy 於 2023年11月18日的回應
I am sorry for your bad experience. We are under renovation and still have many rooms to go to finish.

6/10 一般

Mark

Water in shower was constantly dripping
於 2023 年 11 月住了 1 晚
Brandy 於 2023年11月17日的回應
I am sorry for the bad experience, we will be starting renovation on that side next.

2/10 很差

Suzanne

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Trashy
Dirty falling apart homeless people hanging out smelled trashy place
於 2023 年 11 月住了 2 晚
Brandy 於 2023年11月18日的回應
I am sorry for your bad experience. We are under renovation and still have many rooms to go to finish.

2/10 很差

Nelda

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We paid $582.00 for 2 nights of horrible conditions. The room was absolutely disgusting, included no hot water, no closet or nothing to hang clothes on! Room was filthy & the whole development should be inspected by the health Department m. I have never stayed at a hotel this deplorable in all my life!
於 2023 年 11 月住了 2 晚
b 於 2023年11月13日的回應
I am sorry for your experience

4/10 欠佳

Richie

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
B 於 2023年11月13日的回應
Glad you enjoyed your experience.

10/10 優異

Leann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice. Fun bar on property.
於 2023 年 11 月住了 2 晚
Brandy 於 2023年11月13日的回應
Glad your experience was good.

2/10 很差

Gary (Jacksonville)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This is an extremely rundown and dirty property. In addition they surprise you at check in by demanding a $50 all cash deposit. It was soooo bad I had to eat the expense and book another hotel because it was so sketchy and felt unsafe for my family.
於 2023 年 11 月住了 1 晚
B 於 2023年11月12日的回應
I am sorry for your experience, but we did waive all three of your deposits, to satisfy you.

2/10 很差

James

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Dirty nastiwst room ive been in. Had to buy sheets for the bed, clean the room, no towls, no hot water, and its definitely the hooker spot.. Kept my 50 cash deposit.. Do not stay at this hotel!!!!!
於 2023 年 11 月住了 1 晚
Brandy 於 2023年11月4日的回應
I am sorry for your experience, if you had come to the front desk as I am the one who checked you in I would of switched your room, deposit was kept due to late check out.

8/10 不錯

Debra

讚好：整潔度
於 2023 年 10 月住了 2 晚
B 於 2023年11月1日的回應
Thank you for the positive review, we are glad you enjoyed your stay here.

2/10 很差

Remus

不滿：整潔度、職員與服務和住宿狀況
B 於 2023年11月1日的回應
Sorry we did not get to enjoy your stay.

4/10 欠佳

Angela

讚好：職員與服務
不滿：整潔度和住宿狀況
Not so good it was in need of some repairs. There was no hairdyer in the room. The water in the shower did not get hot. I had to ask for clean sheets. When i got them the sheets were not folded and i had to put them on myself.
於 2023 年 10 月住了 1 晚
b 於 2023年10月30日的回應
Sorry for your bad experience, they are under renovation.

10/10 優異

diane

讚好：整潔度、職員與服務和住宿狀況
Staff addressed any issues
於 2023 年 10 月住了 1 晚
Brandy 於 2023年10月23日的回應
Thank you for your positive feed back. We hope you enjoyed your stay with us.

10/10 優異

Travis

讚好：整潔度和職員與服務
於 2023 年 10 月住了 1 晚
Brandy 於 2023年10月23日的回應
Thank you for the positive feed back. We hope you enjoyed your stay.

10/10 優異

Stanley

商務旅客
讚好：職員與服務和客房舒適度
不滿：住宿狀況
Everything was fine besides the door opens by itself did it a couple times and while I was sleeping may be ghosts in the room who knows lol and homeless people were found sleeping in the beds in empty rooms
於 2023 年 10 月住了 2 晚
Brandy 於 2023年10月16日的回應
Thank you for staying with us and hope to see you again. I am sorry you had to see the homeless issues, we are working on that.

8/10 不錯

Scott

讚好：職員與服務
不滿：整潔度
This is an older property, and is in need of some upkeep. But overall the rooms were acceptable, the staff was extremely friendly, and it has a fun little lounge right on the lobby. For a parent visit in Tallahassee over parents weekend, it was a great place to come back to relax and enjoy having fun with other parents and karaoke
於 2023 年 10 月住了 2 晚
B 於 2023年10月11日的回應
Thank you for the positive feedback.

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not what it seems…
This was the only hotel available for such short notice on a game-day weekend, so I went for it. The pictures online don’t make it look bad. It is NOT what it seems. My room had a layer of saw dust from an obvious recent renovation, and was left as is. Upon asking for a fresh flat sheet, as mine had stains and hair on them, I was told that there were none to be given out after hours. My parents’ room had a gun shot hole in the mirror in the bathroom, no trash can, and a dirty foot print on a pillow. Upon trying to shower, there was no hot water, and we were told that we had to run our sink for 30 min to generate hot water, as someone had just run the laundry. I had booked 3 rooms for 2 nights, and somehow, the front desk only booked me for 1 night. I had housekeeping knocking at my door starting at 10:15 am on the 2nd day of my stay telling me to pay up at the front desk. I was right in the middle of trying to take a shower, and housekeeping knocked on my door 3 different times trying to get me out of a room that I had booked for that day. Very very frustrating, but I do have to say that the lady that originally checked me in was as nice as she could be. Also there was a nice family of raccoons invading the overflowing industrial-sized trash cans with old toilets littered about the parking lot.
於 2023 年 10 月住了 2 晚
b 於 2023年10月9日的回應
We are sorry you had such a bad experience. We are working with city right now to clear up the trash.

4/10 欠佳

Christopher

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
B 於 2023年10月11日的回應
I am sorry for your bad experience.

6/10 一般

Florian

於 2023 年 10 月住了 1 晚
B 於 2023年10月11日的回應
Sorry things did not go the way you would of liked.

2/10 很差

Beth

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Non smoking room with strong smoke odor. Room was filthy, cigarette burn holes in bedding, bathroom towel rack on the floor, toilet seat broken, open hole in door where peep hole should be. Given one towel for two bed room. Second towel requested was stained and looked dirty. Rusty water came out of faucet. We would have left immediately if there was another room in town anywhere to be found. And for this - we paid almost $500 for two night because it was parents weekend.
於 2023 年 10 月住了 2 晚
b 於 2023年10月9日的回應
I am sorry for your bad experience.

4/10 欠佳

LeeAnne (Merritt Island)

伴侶同遊
不滿：整潔度、職員與服務和設施服務
I liked that it was available on FSU parents weekend for less than $500 a night. But I still paid $280 a night for this dive. You’ve got to be kidding me! The deadbolt was missing and the door had markings from many accidents or breaking chipping away at the door. So unsafe. Thank gosh we are CCW experts. The sink wouldn’t drain. There were smashed insect stuck to the mirror. The towels seemed clean. Like they just came out of the box of industrial towels that are used in a bar for cleaning. That exact “quality”. No cups to rinse mouth. No anything in room except two double beds (we had reserved a king) and four two inch thick pillows. I pride myself in NOT exaggerating in these things so i promise, they were less than or equal to two inches thick. Stacked two and still had a crook in neck from bending down. Pretty offensive odor in the room. Husband felt like it was incense. I feel it had to be trying to cover the smell of meth that was cooked there last week. Or maybe it was bleach overlying mildew. I don’t know. Thank gosh there wasn’t a black light in the room…
於 2023 年 10 月住了 2 晚
b 於 2023年10月9日的回應
I'm sorry your experience was not to your liking.

8/10 不錯

Curtis

於 2023 年 10 月住了 1 晚
Brandy 於 2023年10月27日的回應
Thank you for the positive review. We are glad to hear you enjoyed your stay.

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
b 於 2023年10月7日的回應
sorry for your bad experience, we are under renovation currently trying to fix up the hotel.

2/10 很差

Frederick

於 2023 年 10 月住了 1 晚
b 於 2023年10月7日的回應
I'm sorry for your experience.

2/10 很差

Mario

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Most of the staff are very nice
於 2023 年 9 月住了 1 晚
Br 於 2023年9月22日的回應
Thank you for your feedback!

10/10 優異

Katrina

讚好：整潔度、職員與服務和住宿狀況
I love the manager
br 於 2023年9月20日的回應
Thank you for your positive feedback.

2/10 很差

Misty

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
This place is disgusting!! I can’t even describe how horrible the place is. Mold, mildew, roaches, you name it.. this place should be shut down!!
於 2023 年 9 月住了 4 晚
br 於 2023年9月13日的回應
I am sorry for your bad experience, we are under renovation, and still in process of completion on all rooms even smoking which you should request next time.

6/10 一般

真實旅客

家人同遊
不滿：住宿狀況
於 2023 年 8 月住了 1 晚
br 於 2023年9月13日的回應
I hope you had a good experience and thank you for the experience.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Holy Crapola, what a gross Hotel
It was the most disgusting Hotel I have ever stayed in. There were holes in the walls, the bathroom was just yuck, the toilet seat slid about, mold everywhere. The floors were slippery, yet sticky. We had a guy knock on our door to see if we had a fork so he could eat his ramen noodles. Had people ask my husband if he had drugs that he could sell them when he was out walking our dogs. They charged us $20 dollars per dog per day, and I can tell you our 2 dogs were better behaved then the humans staying there. We had to evacuate our home due to Hurricane Idalia. I wish I would have paid more and stayed elsewhere.
於 2023 年 8 月住了 2 晚
Br 於 2023年9月8日的回應
I am sorry you had such a bad stay. We are under renovation with all our rooms in time they will be much better. As for the people we are working with the Sheriffs department to get them all out and trespassed. Again I am sorry for your bad stay.

2/10 很差

Julie

讚好：職員與服務
不滿：客房舒適度
Th room smells cigarette even I booked for non smoking. And I have asthma problem which I hate that smell.
於 2023 年 8 月住了 1 晚
Brandy 於 2023年8月28日的回應
I am sorry you had a bad experience on your stay. We are currently renovating and our rooms will be better soon.

4/10 欠佳

Johnnie

於 2023 年 8 月住了 1 晚
Brandy 於 2023年8月31日的回應
We are currently renovating our rooms at this time, and will be able to better accommodate people.

8/10 不錯

Carlos

讚好：整潔度、職員與服務和住宿狀況
Beautiful building, just needs some investment to renovate to its fullest potential. Again beautiful arquitecture.
於 2023 年 8 月住了 4 晚
Brandy 於 2023年8月31日的回應
We are under renovation now. We are renovating our room at this time. Thank you for your positive feedback.

2/10 很差

Fenisha

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don’t go
All I can say is awful
於 2023 年 8 月住了 1 晚
Brandy 於 2023年8月31日的回應
I am sorry did not like your stay. We are currently under renovation, and will have better accommodations soon.

2/10 很差

Jamesley

不滿：整潔度、設施服務和住宿狀況
The rooms were dirty, and I walked into the room flicked the shades were open so I didn't turn the light on right away but after a little I closed the shades and turned the light on it stayed on for a couple of seconds then went out. I went and checked asked for a refund but after 20 minutes you can't get a refund back so I had to go the next day before check out to get the money back for that day
於 2023 年 8 月住了 2 晚
Brandy 於 2023年8月23日的回應
I'm sorry you had a bad experience. We are under renovation with our rooms. They have not made it to that side yet. I am sorry you did not get the chance to enjoy one of the newly renovated rooms.

2/10 很差

Austin

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
If you're looking for the cheapest motel in Tallahassee, you found it. My advice would be to spend a couple bucks more and book somewhere you've he. I needed a last-minute room after unexpectedly stopping in TLH while traveling through. I booked the cheapest room and when I entered, it overwhelmed me with a stench that was a mix of human sweat, weed smoke, and strong cleaning products. The AC would not budge past the low setting. The walls were stained. The smoke detector was missing, with wires dangling in its place. The shower was missing a curtain. And the absolute final straw was when I looked at the bed and noticed there was no mattress cover. Just a flimsy sheet between me and the dingy mattress that has seen godknowswhat over the years. I returned to the front desk, and the receptionist (I should mention all the staff I interacted with were very nice and professional) understood my concerns, and she bumped me to a room that had been recently renovated. That room was adequate - which is all I was looking for. Non-smoking, with a mattress cover, shower curtain, and smoke detector. My only issue with the new room was that there was barely any water pressure, and the shower was ice cold. Fine - I can bear with an issue or two for what I paid. It also appears that there are people living long term in the motel, wandering shirtless around the premises, drinking from open containers in the parking lot, and openly smoking weed in the corridors. Spend $20 more elsewhere.
於 2023 年 8 月住了 1 晚
Brandy 於 2023年8月31日的回應
I am sorry you did not enjoy your stay. We are under renovation, and will have better accommodations soon.

10/10 優異

Jorge

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was great
於 2023 年 8 月住了 1 晚
Brandy 於 2023年8月9日的回應
Thank you for the positive review. Glad you enjoyed your stay with us.

6/10 一般

Nancy

家人同遊
不滿：設施服務
Sheets wouldn’t stay on bed. Outside was very dirty
於 2023 年 8 月住了 2 晚
Brandy 於 2023年8月9日的回應
Sorry for your experience. Please let front desk know next time, and we will try to accommodate you better and take care of any problems. Thank you

4/10 欠佳

Lynda

讚好：職員與服務
不滿：住宿狀況
於 2023 年 7 月住了 8 晚
Brandy 於 2023年8月9日的回應
I am sorry your experience was not good, we are under renovation. Where we are redoing all of your rooms.

10/10 優異

Jorge

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Brandy 於 2023年8月6日的回應
Thank you for your kind review.

2/10 很差

Leydi

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This place was a very uncomfortable experience and I checked out a day earlier
於 2023 年 8 月住了 2 晚
Brandy 於 2023年8月6日的回應
I am sorry you had a bad experience. We are remodeling and I am sorry you did not get the chance to see one of our newer remodeled rooms before you left.

8/10 不錯

Maranda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月17日的回應
Dear Guest,Thank you for your rating, Maranda. We're happy to hear that you had a good experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 很差

Charlene

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Feel unsafe. 2 drug deals in parking lot in the few minutes I was there. Place is filthy and trashy. Expedia should remove this listing!!!
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月18日的回應
Dear Guest,We apologize for the unpleasant experience you had during your stay with us. Your safety and comfort are our top priorities, and we take reports of illegal activities very seriously. We will immediately address the concerns you have raised and take appropriate action to ensure the safety of our guests.We appreciate your feedback and will work diligently to make improvements where needed. We value your business and apologize for any inconvenience caused. If you have any further details or would like to discuss your experience further, please don't hesitate to contact our management team.Thank you for bringing this to our attention, and we hope you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Manager