Thank you for your wonderful review Kerrie! We are so pleased you had a wonderful time at the wedding!

Thank you for your feedback Robyn, we are pleased to hear you enjoyed your stay.

Thank you for your feedback Edith. We are pleased to hear you enjoyed your time with us

Hi Margaret, I am unsure of what you are referring to as being closed. All of our activities are operational aside from the Canyon Flyer, which unfortunately received significant damage in the recent storms. Selected activities operate over weekend periods, this information is clearly outlined on our website, as is our Rainforest Restaurant opening hours. Definitely best to check all this information prior to arriving to make the most of your stay. Thank you for your feedback.

Thank you for your review Rebecca :)

Firstly Sandeep, we were hit with a tornado on Christmas Day followed by a severe weather system on New Years Day which caused localised flooding and road closures. All of which were out of our control and unprecedent events. We were not contactable as you stated, due to all communications cut off and power being out on the mountain. Again, something we did not anticipate or have any control over. When staff were able to safely depart from the property we were then only able to begin communications with guests while being offsite. This unfortunately wasn't until 1pm on New Years Day. We understand that it was not an immediate communication, however the best we could do under the circumstances. As you had booked with Expedia, their communications were inconsistent with their guests and we have investigated this through them.

Thank you for your lovely review Stefani :)

Thank you for your feedback David. We believe our Reservations Manager has reached out to you to discuss further. Your concerns have been passed on to appropriate Managers for review.

Thank you for your review Tanya. This has been forwarded to the Housekeeping manager for their attention. We are happy to hear you enjoyed your stay.

We are happy to hear you enjoyed your stay Neville.

Thank you for your review David.

This guest booked accommodation for the wrong dates on Wotif.com. They called us after the date had passed, so there was nothing we could do. We were expecting them to arrive and they didn't. This is an issue between the guest and Wotif - not with our property.

Thank you for your lovely review.

Thank you for your review :)

Thanks for your feedback!

Thank you for your review. We are pleased you enjoyed your stay and look forward to welcoming you back again soon!

Thank you for your feedback. We will pass your comments onto the management team for this consideration.

Thanks for the lovely review Melissa.

Our apologies for the issues you experienced with the room. I have passed this feedback onto our Housekeeping Manager for her to address with her team! In regards to the restaurant, our opening hours are published on our website and sent to guests in a pre arrival email 3 days prior to their arrival.

Thank you for your feedback. Your comments about the curtains are noted and will be investigated further. Our apologies if other guests ruined your quiet enjoyment. We do have a caretaker onsite overnight to monitor noise and will follow up with him regarding your comments.

Thank you for the lovely review :)

Thank you for your feedback. Your comments about the shower is noted and has been forwarded onto our Maintenance Manager for him to investigate and fix. Our apologies if this impacted poorly on your stay with us.

Thank you for your feedback Sharon. Hopefully the sun will be shining next time you stay :)

Thank you for your review. If you would like to provide more detail about your 3/5 rating, please feel free to email me directly - tamara@cedarcreeklodges.com.au

Our Terrace Kiosk is open daily from 7.30am to 3.00pm. Our restaurant is closed Tuesday evenings, which is when you stayed. These operating hours are on our website and sent to all guests in a pre arrival email 3 days prior to arrival. We do have midweek platters available for purchase, however, these do require 24 hours notice to prepare, as we don't always have fresh ingredients on hand. This information is also on our website.

Thank you for your feedback. I have passed your comments about the water onto our Housekeeping Manager.

Thanks for the great rating!

Thank you for your feedback. We are pleased you enjoyed your stay. Your comments about the lighting at the entrance are noted and will be investigated.

Thank you for your feedback.

Thank you for your feedback. Your comments about the beds are noted and we are currently awaiting the delivery of new ones :)

Thanks for your feedback Jenny. Our apologies for the issues experienced with the phone and internet. We are currently working on solutions and hope to have all this sorted in the coming week. New mattresses are on order :) Regarding the restaurant, we're sorry to hear your fish was undercooked and will pass this feedback onto the Executive Chef for him to address with his team.

Thanks for the fabulous rating Carol!

Thanks for your feedback. We will investigate your comments further.

Thank you for your feedback. Due to extreme staff shortages, our restaurant has had to close a couple of times over the last 2 months. Each guest receives a pre-arrival email 3 days prior to arrival, which advises if the restaurant will be open or not. Our apologies if this impacted poorly on your stay with us.

Thanks for the great rating Lovia!

Thanks for the review John!

Our apologies Darlene. We have passed your feedback onto our Housekeeping Manager for her to address with her team.

Thanks for the great review!

Thanks for the lovely review!