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塔姆沃思智選假日酒店 (IHG 旗下酒店)的評價

2.5 out of 5
塔姆沃思智選假日酒店 (IHG 旗下酒店)
Leisure Island Riverdrive, Tamworth, England

評價

8.6

優異

10 分評分，優異；1000 則評價中有 456 則" "
8 分評分，不錯；1000 則評價中有 402 則" "
6 分評分，一般；1000 則評價中有 96 則" "
4 分評分，欠佳；1000 則評價中有 22 則" "
2 分評分，很差；1000 則評價中有 24 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Meiyan

於 2022 年 7 月住了 1 晚
Alex Burke 於 2022年7月20日的回應
Good Afternoon Meiyan, Thank you for leaving such a fantastic score, we are so pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards

10/10 優異

Meiyan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚
Alex Burke 於 2021年12月23日的回應
Good Morning Meiyan, Thank you for your review! Merry Christmas Kindest Regards

8/10 不錯

Meiyan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚

10/10 優異

man kwong

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 6 晚

4/10 欠佳

jackson (hong kong)

讚好：客房舒適度
不滿：整潔度
清靜簡潔方便買東西。 但停車要收費， 如何免除就更加好了。 良服務態度更好的話，近倫敦應該是首選。 人駕車是最近希斯路機場。
於 2018 年 6 月住了 2 晚

8/10 不錯

Nicky

家人同遊
讚好：職員與服務
Very slow check in, and the
於 2022 年 9 月住了 2 晚
Alex 於 2022年11月2日的回應
Good afternoon Nicky, Our apologies that you found our check in slow, I will speak with those on the desk that day to understand why. Kindest Regards

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務和客房舒適度
於 2022 年 9 月住了 1 晚
Alex Burke 於 2022年9月23日的回應
Good evening, We do apologise that your stay was not satisfactory, Please do let us know what could have made your stay better.Kindest Regards

6/10 一般

Sandra

家人同遊
讚好：住宿狀況和客房舒適度
不滿：整潔度
Appears short of staff.
We have stayed at this hotel before, the location is very good. Check in was fairly good although the reception staff were having problems with the key registration system. On our return to the rooms on second evening of our stay we were surprised that the rooms had not been serviced. On raising this with reception we were shown a sign on the desk saying that if you wanted the room to be serviced then you should pre book this. This was not pointed out when we checked in. The reception was extremely busy with people checking in, Managers were running around trying to locate cots and linen for guests who had checked in that day. The impression that we got was that there was a real staff shortage at this hotel. On checking out we were told that there was £40 to pay as my dog had stayed in the room. I pointed out that on previous stays at this hotel there had been no mention of a charge. The charge was £20 per night to cover specialist cleaning, I challenged a two night charge as the room hadn't been serviced after first nights stay. The receptionist told me that the charge was detailed on the hotel website, we have tried to find it on the website without any success. In the end we were told just to leave, get out.
於 2022 年 9 月住了 2 晚
Reception Team 於 2022年9月23日的回應
Good evening, Sandra, We do apologise for the issues you faced during your stay, Unfortunately, it is and always has been our policy, as this allows us to accept pets into the hotel safely for other none pet owners with allergies, there is a sign on reception desk stating this, and online.I will speak with the girl on the desk about this. Kindest Regards

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 9 月住了 1 晚

10/10 優異

John

多人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2022 年 9 月住了 1 晚
Alex Burke 於 2022年9月19日的回應
Good afternoon, John, Thank you for such a fantastic score, we are pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards

8/10 不錯

Michael

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Tamworth Holiday Inn Express
The hotel was clean, the staff friendly and helpful. The breakfast was very good. We had one evening meal at the hotel during our stay, this was poor. The burgers were overcooked and very tough and dry, and the tomato soup was was only lukewarm. We complained the following day.
於 2022 年 9 月住了 4 晚
Alex 於 2022年9月12日的回應
Good afternoon, Michael,Thank you for your kind comments about our staff and hotel, we do apologise that the meal was not up to standard for you and I will speak with the member in staff in question to understand why the quality of the food was not up to standard. Kindest Regards

10/10 優異

John

讚好：整潔度、職員與服務和客房舒適度
We found the two bed side lamps were hanging off almost. But apart from that everything was fine.
於 2022 年 9 月住了 1 晚
Alex Burke 於 2022年9月12日的回應
Good afternoon John,Thank you for taking the time to review your recent stay with us, we are pleased that you enjoyed your time here and thank you for brining the lamps to our attention.Kindest Regards

10/10 優異

lawrence

於 2022 年 9 月住了 1 晚
Alex Burke 於 2022年9月11日的回應
Good afternoon Lawrence, Thank you so much for the great score, we are pleased you enjoyed your stay with us, we look forward to your next visit. Kindest Regards

10/10 優異

Katy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Couldn’t be happier!
I couldn’t have asked for a better stay, the staff were incredibly accommodating to me and my partner. The hotel was incredibly clean and quiet and the mattress was to die for! I would have happily paid double or triple for the experience I had.
於 2022 年 9 月住了 1 晚
Alex Burke 於 2022年9月9日的回應
Good afternoon Katy, Wow! what a fantastic review, we are so thrilled with your lovely comments and so pleased you had such a memorable experience with us, we do look forward to your next visit!Kindest Regards

8/10 不錯

Karl

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location and balue
A nice hotel, rooms were good quality and standard although slightly small for a family of 3 with a double sofa bed. The staff were excellent, always very polite friendly and helpful from the moment we walked through the door to check in. The initial room we were allocated was to close to the lifts and stairs so we asked to love to a quieter area, the staff were very accommodating and made the change immediately for us. The breakfast was nice but I felt sorry for the staff as they were very short staffed and couldn’t keep up with the restocking and cleaning of tables. I also think the breakfast tea could be bigger for the number of guest rooms they have. Overall nice hotel, very convenient especially for Drayton Manor theme park which was the reason for our trip. I would recommend this hotel because of the staff, rooms and location.
於 2022 年 8 月住了 2 晚
Alex Burke 於 2022年9月5日的回應
Good afternoon Karl, Thank you for taking the time to review your recent stay with us, we are so pleased that you found our staff to be excellent, they are a great bunch and make us very proud with how hard they all work. We hope you had a fantastic time at Drayton Manor!Kindest Regards

10/10 優異

norah

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Clean and comfortable with friendly efficient staff. Breakfast was good and even had gluten free cereal and toast which was a bonus
於 2022 年 8 月住了 1 晚
Alex Burke 於 2022年8月24日的回應
Good afternoon Norah, Thank you for leaving such a great review, we are thrilled that you enjoyed your stay with us.Please visit again soon. Kindest Regards

8/10 不錯

Kirstie

家人同遊
讚好：整潔度和職員與服務
不滿：客房舒適度
Beds a let down
Great hassle free check in. Room was a little smaller than i expected (Smaller than a travel inn) 312 could have done with a little TLC in the bedroom... bathroom was nice and shower really good. Two big issues were the beds... we had what appeared to be a small double bed which was on roller wheels and when you got in and out it would move about 30cm from the wall... our 12 year old had the sofa bed which we had to pull out and it was VERY stiff and when out was sunken heavily in the middle with a very thin mattress... im sure it must have been broken cos it was very saggy and we checked it numerous times. Luckily our son was so tired that he still slept on it.
於 2022 年 8 月住了 1 晚
Alex Burke 於 2022年8月24日的回應
Good afternoon Kirstie, Thank you for taking the time to review your recent experience with us, we do apologise that you found our beds to be uncomfortable, I will be sure to handover your comments to our general manager, as this is definitely something we can look at in the future.Kindest Regards

10/10 優異

T

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very clean... staff are very friendly and helpful... Deffo will be staying again
於 2022 年 8 月住了 1 晚
Alex Burke 於 2022年8月18日的回應
Good afternoon T, Thank you for such a kind review we are pleased you enjoyed your stay with us and we look forward to welcoming you back. Kindest Regards

10/10 優異

Thomas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent! Room, breakfast, staff, cleanliness Excellent! Staff helpful and friendly. Jen in particular. Will most certainly book here again!
於 2022 年 8 月住了 4 晚
Alex Burke 於 2022年8月18日的回應
Good afternoon Thomas, Thank you for such a pleasant review, I will let Jen know that she made such an impression on you! Thank you Kindest Regards

8/10 不錯

Kyle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great festival hotel.
Good clean confortable hotel doing all hotel basics very well, surprised by the size of the shower in the bathroom. Very pleasant and helpful staff who handle busy times with ease. Great location for a weekend 80’s festival at Tamworth Castle.
於 2022 年 8 月住了 1 晚
Alex Burke 於 2022年8月18日的回應
Good afternoon Kyle, Wow what a great review, we are so pleased you loved our hotel and had a fantastic time at the festival, We look forward to seeing you again some time. Kindest Regards

10/10 優異

Andrew

於 2022 年 8 月住了 1 晚
Alex Burke 於 2022年8月18日的回應
Good afternoon Andrew, Thank you for such a fantastic score, we are pleased you enjoyed your time with us. Have a great day. Kindest Regards

8/10 不錯

Duncan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚
Alex Burke 於 2022年8月14日的回應
Good afternoon Duncan, Thank you for taking the time to review your recent experience with us, We are pleased you enjoyed your stay with us and we look forward to seeing you again in the future. Kindest Regards

2/10 很差

Mark

於 2022 年 8 月住了 1 晚
Alex Burke 於 2022年8月6日的回應
Good morning Mark, We do apologise that your stay was not satisfactory for you, please do let us know if you can, how we could have made your stay better, and ways you feel we could improve. Kindest Regards

8/10 不錯

francis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Prima hotel voor ons reisdoel. Ik vond wel dat de kamer (403) lawaaiig was. Maar met goede oordoppen in had ik er geen last meer van.
於 2022 年 7 月住了 6 晚
Alex Burke 於 2022年8月2日的回應
Good morning Francis, Thank you for taking the time to review your recent stay with us, we are so pleased you enjoyed your stay with us, and we look forward to your next visit. Kindest Regards

6/10 一般

Vikesh

家人同遊
不滿：整潔度
於 2022 年 7 月住了 4 晚
Alex Burke 於 2022年7月30日的回應
Good Morning Vikesh, We do apologise that the stay was not up to standard for you, if there is anything we could have done differently please do not hesitate to let us know. Kindest Regards

8/10 不錯

Darren

於 2022 年 7 月住了 1 晚
Alex Burke 於 2022年7月28日的回應
Good Evening Darren, Thank you so much for your kind score. We are happy you enjoyed your stay with us, have a fantastic weekend. Kindest Regards

10/10 優異

Ernest

讚好：職員與服務、住宿狀況和客房舒適度
Very enjoyable experience
The hotel is extremely well situated, close to the town and shopping centre. Very pretty with the lake. Excellent free parking. Rooms are spacious, our room could have been a bit cleaner. The breakfast included in the room price was very good. We would certainly stay here again.
於 2022 年 7 月住了 4 晚
Alex 於 2022年7月17日的回應
Good afternoon Ernest, Wow, what a fantastic detailed review, our location is fantastic and so great to be a stone throw away from most amenities. Kindest Regards

8/10 不錯

Stephen

於 2022 年 7 月住了 1 晚
Alex Burke 於 2022年7月17日的回應
Good afternoon Stephen, Thank you for reviewing your recent stay with us, we are so glad you enjoyed your time here with us. Kindest Regards

10/10 優異

Claire

於 2022 年 7 月住了 1 晚
Alex Burke 於 2022年7月17日的回應
Good afternoon Claire, Thank you for giving us such a great score, we are so pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards

6/10 一般

Debbie

家人同遊
讚好：職員與服務
不滿：整潔度和設施服務
The lake
於 2022 年 7 月住了 2 晚
Alex Burke 於 2022年7月6日的回應
Good Afternoon Debbie, Thank you for taking the time to review us, if there is anything we could of done better , please do not hesitate to let us know. Kindest Regards

10/10 優異

K

於 2022 年 7 月住了 1 晚
Alex Burke 於 2022年7月4日的回應
Good Afternoon K, Thank you for leaving your great score with us, we are so pleased you enjoyed your stay with us. Kindest regards

10/10 優異

Alyson

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic location. We had a view over the lake. Our rooms had an adjoining door which made the stay more fun. The staff were really nice and helpful. Can’t wait to go and stay there again.
於 2022 年 6 月住了 2 晚
Alex Burke 於 2022年6月15日的回應
Good Afternoon Alyson, Wow. thank you so much for your kind comments, we are pleased you enjoyed your stay with us and super happy that your stay was fun and above expectation, our staff are fantastic, we really appreciate that. We look forward to your next visit. Kindest Regards

8/10 不錯

Marie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Once I found hotel was plesently surprised. Basic but could not fault it. Staff all helpful .
於 2022 年 6 月住了 1 晚
Alex Burke 於 2022年6月15日的回應
Good Afternoon Marie, Thank you so much for your kind comments, we are so pleased you enjoyed your stay. Kindest Regards

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
Nice hotel to stay in for a night while travelling. Helpful staff
於 2022 年 6 月住了 1 晚
Alex 於 2022年6月10日的回應
Good Afternoon John, Thank you so much for your kind review and brilliant score. We are so pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good night stay.
於 2022 年 6 月住了 1 晚
Alex 於 2022年6月10日的回應
Good Afternoon John, We are so pleased you enjoyed your stay with us. we hope you have a great weekend. Kindest Regards

8/10 不錯

Darren

於 2022 年 5 月住了 1 晚
Alex 於 2022年5月31日的回應
Good Evening Darren, We are so pleased you enjoyed your stay with us, we hope you have a fantastic Jubilee weekend. Kindest Regards

10/10 優異

Jennifer

於 2022 年 5 月住了 1 晚
Alex 於 2022年5月31日的回應
Good Evening Jennifer, Thank you for leaving your score with us, we are happy that you were satisfied with your stay, and we hope to see you again soon. Kindest Regards

4/10 欠佳

Caroline

親子同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Our room was quite dirty and the bed and sofa bed very uncomfortable. Having said this breakfast was good and I liked that there was free wifi
於 2022 年 5 月住了 1 晚
Alex 於 2022年6月11日的回應
Good Morning Caroline, We do apologise for falling short on expectations, I shall hand over your feedback to housekeeping team, and improve our services better in the future. Kindest Regards

10/10 優異

Karen

於 2022 年 5 月住了 1 晚
Alex 於 2022年5月31日的回應
Good Evening Karen, Thank you for taking the time to leave your brilliant score with us! we are so pleased you enjoyed your stay with us. We hope you have a brilliant jubilee bank holiday. Kindest Regards

10/10 優異

Ajua

於 2022 年 5 月住了 1 晚
Alex Burke 於 2022年5月17日的回應
Good Afternoon Ajua, Thank you for taking the time to leave your review with us! we are so pleased with the score you have given. We look forward to your next visit. Kindest Regards

10/10 優異

Nick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Happy
We all had a good time
於 2022 年 4 月住了 1 晚
Alex Burke 於 2022年5月2日的回應
Good Evening Nick! Thank you so much for such a brilliant score, we are so pleased that you thoroughly enjoyed your stay with us, and delighted you left happy! Kindest Regards

10/10 優異

john

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 1 晚
Alex Burke 於 2022年5月2日的回應
Good Evening John, Thank you so much for taking the time to review us, We are so pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards

8/10 不錯

Gerrod

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Get rid of the blanket.
The hotel on the whole was great. My oily criticism is the blankets on the bed. The weren't enough to cover us both. They were tucked in at the bottom so weren't covering my shoulders. Quilts would be so much better.
於 2022 年 4 月住了 1 晚
Alex 於 2022年4月28日的回應
Good Afternoon Gerrod, Thank you for leaving your review with us, we use all feedback such as yours to better ourselves in the future. Kindest Regards

8/10 不錯

Peter (Nuneaton)

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 4 月住了 1 晚

6/10 一般

Greg

於 2022 年 3 月住了 1 晚
Alex Burke 於 2022年3月30日的回應
Good Afternoon Greg, I do apologise that your stay with us was not satisfactory, We are always unhappy to learn that our guests are unhappy and we hope you give us another chance to show you how great we really are. Kindest Regards

6/10 一般

tina

於 2022 年 3 月住了 2 晚
Alex Burke 於 2022年3月30日的回應
Good Afternoon Tina, We do apologise that you did not enjoy your stay with us, please let us know any feedback on how we could have improved our services? Kindest Regards

8/10 不錯

Irma

於 2022 年 3 月住了 1 晚
Alex Burke 於 2022年3月30日的回應
Good Afternoon Irma, Thank you so much for leaving your review with us, we are please that you enjoyed your stay with us and we hope to see you again soon! Kindest Regards

10/10 優異

Craig

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay in Tamworth
Convenient location, comfortable room, plenty of room in the shower, excellent breakfast
於 2022 年 3 月住了 1 晚
Alex Burke 於 2022年3月22日的回應
Good Afternoon Craig, Thank you so much for leaving your review with us, we are so happy you enjoyed your stay with us, Kindest Regards

10/10 優異

elliss

於 2022 年 3 月住了 1 晚
Alex Burke 於 2022年3月20日的回應
Good Afternoon Elliss, Thank you so much for taking your time to score us, we are so happy that you enjoyed your stay with us. Kindest Regards

10/10 優異

Colin

讚好：整潔度、職員與服務和客房舒適度
於 2022 年 2 月住了 2 晚
Alex Burke 於 2022年3月2日的回應
Good Afternoon Colin, Thank you for your fantastic score! We look forward to seeing you again soon! Kindest Regards