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堂費爾南多陶斯酒店 Tapestry Collection by Hilton™的評價

3.5 out of 5
堂費爾南多陶斯酒店 Tapestry Collection by Hilton™
1005 Paseo Del Pueblo Sur, Taos, NM

評價

8.6

優異

10 分評分，優異；1002 則評價中有 538 則" "
8 分評分，不錯；1002 則評價中有 266 則" "
6 分評分，一般；1002 則評價中有 107 則" "
4 分評分，欠佳；1002 則評價中有 51 則" "
2 分評分，很差；1002 則評價中有 40 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Ting

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
餐厅服务员非常热情，房间很大，床很舒服。
於 2020 年 11 月住了 2 晚
jeney231 於 2020年11月18日的回應
Thank you for taking the time to fill out our review, we appreciate your support and the great photos, we look forward to your next visit to our community, have a great day!!

8/10 不錯

Sean

多人同遊
Needs a coat of paint
於 2024 年 4 月住了 2 晚

8/10 不錯

Kaylyn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

4/10 欠佳

Linda

家人同遊
不滿：設施服務和住宿狀況
Room is clean but rundown. Needs a complete refurbishment. Room is dark, not enough light to work by. Ice machines not functioning. No amenities in the room. Paid for included breakfast and had to argue with the front desk until they were able to verify, making it unpleasant.
於 2024 年 4 月住了 1 晚

10/10 優異

Jerry

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked the setup of the property
於 2024 年 4 月住了 2 晚

10/10 優異

Angela

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Clarissa (Loveland)

不滿：設施服務和住宿狀況
Older and needs updated
於 2024 年 4 月住了 1 晚

8/10 不錯

Gary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful lobby
於 2024 年 4 月住了 1 晚

10/10 優異

Jim

讚好：整潔度、職員與服務、設施服務和住宿狀況
The young lady that checked me in was super accommodating and as pleasant as she could be. Really gave a great impression.
於 2024 年 4 月住了 1 晚

10/10 優異

Joe

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fam near
於 2024 年 3 月住了 2 晚

10/10 優異

Richard

於 2024 年 4 月住了 2 晚

10/10 優異

Pat

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent property. Rooms were wonderful but that lobby and bar… well, they were above and beyond. It was like walking through an art museum. Beautifully decorated. Highly recommend.
於 2024 年 4 月住了 1 晚

6/10 一般

Jignesh

讚好：職員與服務
不滿：整潔度
Few choices for ood
於 2024 年 3 月住了 3 晚

10/10 優異

Mark (Hartland)

讚好：整潔度、職員與服務和住宿狀況
Nice place, stayed here for 1 night before rental was available. Decent restaurant and bar
於 2024 年 3 月住了 1 晚

10/10 優異

Dharmesh

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
FD 於 2024年3月30日的回應
Thank you for your review!

8/10 不錯

Meagan

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Susie went above and beyond bringing my family down free pillows (we’re all allergic). I forgot to request this when booking and they were out at check-in. She actually went to the store, bought pillows and brought them to our room!!!
於 2024 年 3 月住了 3 晚
FD 於 2024年3月30日的回應
Thank you for your response!

2/10 很差

Kin

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We got into town at 8pm and were told by hotel staff the only item available for dinner at their restaurant was nachos. The room is dirty and outdated. The room smelled and the bathroom was disgusting. The sink and faucet looked updated while the bathtub was not. The counter/sink had hair on it. The bathtub looked brown (looked like originally white). It had mold all around it where the bath caulk was. The bathroom did not have a fan. The beds were dirty. I woke up with bug bites. My husband also said he was itchy. The HVAC was very loud. It was a cold night. The heater was incredibly loud every time it kicked on. It made it impossible to get sleep as we were awaken nonstop when it kicked on. The hotel is old with thin walls. I heard footsteps all night and after 6am, it was nonstop. The shower was so loud from neighboring rooms. You can hear all the plumbing from next door. We got breakfast with our hotel stay. I confirmed with the hotel staff. We waited to be seated even though they were not busy at all. The waitress asked us to wait while she slowly bused a table. There were tons of available tables and she could have easily sat us first. There were two waitresses working and it was not busy. We waited a long time to get our order taken. Waited 40 minutes to get breakfast and then got cold food. It was gross and we didn’t eat it. The staff who confirmed we got breakfast with our stay charged us for the breakfast. She didn’t tell me. I had to ask. Horrible hotel!!!

2/10 很差

Loni

親子同遊
不滿：整潔度、職員與服務和住宿狀況
The restaurant ran out of food. Literally everything. We were told you have to leave we have nothing left.
於 2024 年 3 月住了 3 晚
Front Desk 於 2024年3月12日的回應
Greetings Loni, we apologize for the lack of preparation on our end. We will definitely look into this matter and see where we can make corrections in the future. We appreciate you taking the time to leave a review.

8/10 不錯

connie

讚好：整潔度、職員與服務和住宿狀況
Nice lobby and restaurant. Oddly designed shower with scalding or freezing water. Furniture older and soiled. Quiet and spacious.
於 2024 年 3 月住了 1 晚
Renee 於 2024年3月3日的回應
thank you for your review we hope to see you again

10/10 優異

Gary (Rio Rancho)

於 2024 年 2 月住了 1 晚
FD 於 2024年3月30日的回應
Thank you for your review!

6/10 一般

Maria Imelda

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
Renee 於 2024年2月13日的回應
Thank you for staying with us!

10/10 優異

Diane

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was comfortable and charming. The artwork and furnishings added to my appreciation. My checkin was easy, and staff was friendly and helpful. Having an indoor pool was a big plus for me. The room was spacious, with everything I needed.
於 2024 年 1 月住了 2 晚
Front Desk Agent 於 2024年2月1日的回應
Thank you for your wonderful review. We hope to welcome you again!

10/10 優異

Nicole

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Front Desk Agent 於 2024年2月1日的回應
Thank you for a wonderful rating! We hope you will venture to beautiful Taos, NM and our hotel becomes your home away from home.

6/10 一般

Erika

親子同遊
不滿：整潔度、職員與服務和設施服務
The restroom was not properly cleaned when I checked in. Found hair in the bathroom floor and tub. I stayed there 3 nights and I wanted clean towels and toilet paper. But, when I called around 4:00pm , they said that I had to wait until the next day because the housekeeper was already off work and they didn’t come in until 9:00am. I would think they had a storage room with these items. The lobby receptionist gave me an impression that she didn’t want to help or be bothered. The restaurant food was not good. I ordered chicken fingers for my daughter and they were not fully cooked. But Taos has a lot of good restaurants not to far from the hotel. So we knew to eat out and not at the hotel.
於 2023 年 12 月住了 3 晚
Renee 於 2024年1月18日的回應
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

2/10 很差

Brian

不滿：職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
Renee 於 2024年1月18日的回應
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. Please let me know the best contact number and time to reach you. I look forward to speaking with you in order to restore your confidence in the Hotel Don Fernando de Taos.

8/10 不錯

Dana

於 2023 年 12 月住了 3 晚
Renee 於 2024年1月12日的回應
thank you for the stars we appreciate it

10/10 優異

Rhonda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Renee 於 2024年1月12日的回應
Thank you for the stars were glad you enjoyed your stay

8/10 不錯

Fred

Extensive use of salt during snow days made the rooms very messy and unsightly.
於 2024 年 1 月住了 5 晚
Renee 於 2024年1月12日的回應
Thank you for your review we are working on improving and all feed back is welcomed

6/10 一般

Hazel

家人同遊
讚好：職員與服務和客房舒適度
於 2024 年 1 月住了 5 晚
Renee 於 2024年1月12日的回應
Thank you for the stars we glad you enjoyed stay

8/10 不錯

Angela

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The king bed suite was small for four. The king bed was a good nite sleep. The sofa bed was not a good quality bed nor was the couch. Minimal necessities provided. Room was clean and warm. Other than the annoyance of noisy neighbors it’s a typical motel set up. It wasn’t terrible but it wasn’t excellent.
於 2024 年 1 月住了 1 晚
Renee 於 2024年1月12日的回應
Thank you for your review and are glad you enjoyed your stay with us

8/10 不錯

Rebecca

家人同遊, 寵物同遊
讚好：整潔度、設施服務和住宿狀況
The facility itself was good. We appreciated the pet friendly policy and the larger room size. However, when our toilet clogged, we went to the office and asked for a plunger. They said they would have to “find their maintenance guy” who never showed up so we ended up going to the Wal-Mart across the street to buy a plunger. We also asked for one more towel because the room had only three for a family of four. They never brought the towel so when we went back to the desk a second time to ask for the towel, a person disappeared as if going to look for one. They never came back so we pressed the other desk person wondering if we should keep standing there to wait or what? She said she would go check and magically came back with two towels and informed us that we were lucky to have gotten the last ones. Such weird “service”.
於 2023 年 12 月住了 2 晚
Renee 於 2024年1月12日的回應
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 優異

Henry

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Renee 於 2024年1月12日的回應
Thank you for the stars we glad you enjoyed stay

4/10 欠佳

Claudia (Miami)

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Skip this hotel. In fact, skip Taos altogether. This place is dated with nothing to do. The entire area is dusty & dated. Rooms far from reception. No elevators. No housekeeping. The pool room has no heating & was frigid. The breakfast was the worst meal we had all trip at Palattes. Front desk staff really not very helpful, except Renee. Skip this place & head to Monte Sagrado if you must visit Taos.
於 2023 年 12 月住了 3 晚
Renee 於 2024年1月12日的回應
Thank you for your review as we work to improve our guest experience and welcome all feedback

4/10 欠佳

Andreza

讚好：整潔度
不滿：職員與服務
於 2023 年 12 月住了 5 晚
Renee 於 2024年1月12日的回應
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Location
Nice and clean rooms, location is great with good dining options nearby.
於 2023 年 12 月住了 4 晚
Renee 於 2024年1月12日的回應
Thank you for your review and are glad you enjoyed your stay with us

10/10 優異

Erick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Renee 於 2024年1月12日的回應
Thank you for the stars we glad you enjoyed stay

10/10 優異

Alexis

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome service and accomodation.
We were welcome with warm smiles and great service by Dee the concierge. accomodation was excellent. were surely coming back to stay in your wonderful hotel.
於 2023 年 12 月住了 2 晚
Renee 於 2024年1月12日的回應
Thank you for the review we are gald you enjoyed your stay with us and hope to see you again

6/10 一般

Arun K

於 2023 年 12 月住了 1 晚
Renee 於 2024年1月12日的回應
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 優異

Evelyn Montealegre (novato)

讚好：設施服務
於 2023 年 12 月住了 2 晚
Renee 於 2024年1月12日的回應
Thank you for the stars we glad you enjoyed stay

6/10 一般

Jack

親子同遊
讚好：職員與服務
於 2023 年 12 月住了 1 晚
Renee 於 2024年1月12日的回應
Thank you for your review as we work to improve our guest experience and welcome all feedback

10/10 優異

Casey

於 2023 年 12 月住了 1 晚
Renee 於 2024年1月12日的回應
Thank you for the stars we glad you enjoyed stay

6/10 一般

CECELIA

於 2023 年 12 月住了 1 晚
Renee 於 2024年1月12日的回應
Thank you for your review as we work to improve our guest experience and welcome all feedback

8/10 不錯

Eddie

於 2023 年 12 月住了 1 晚
Renee 於 2024年1月12日的回應
Thank you for the stars we glad you enjoyed stay

6/10 一般

David

讚好：整潔度和職員與服務
不滿：住宿狀況
Front Desk Agent 於 2024年2月7日的回應
Thank you for the wonderful review, we hope to welcome you again in the near future!

10/10 優異

Diana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms were gorgeous! The price is a steal for both the room, location and service. The lady who checked us in recommended where we should eat and if it wasn't for her me and my boyfriend would not have gone to the gorge, earthships or come across the best tasting coffee drink we've ever had. Don't hesistate, book a stay here!!
於 2023 年 11 月住了 1 晚
Renee 於 2023年11月28日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 優異

Henry

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and attractive hotel. Nice staff.
於 2023 年 11 月住了 1 晚
Renee 於 2023年11月28日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 不錯

Aaron

於 2023 年 11 月住了 2 晚
Renee 於 2023年11月28日的回應
Thank you for your stay with us we hope to see you again

10/10 優異

Arelys (Buda)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very helpful. Would stay here again and would recommend.
於 2023 年 11 月住了 1 晚
Renee 於 2023年11月28日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 優異

Ned

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice decent stay overall for the price and convenience location, also.
於 2023 年 11 月住了 1 晚
Renee 於 2023年11月28日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Don Fernando de Taos Family as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 一般

Henry (Las Cruces)

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度
It was blood stain on the pillow and hairs were found on a sheet bed
於 2023 年 11 月住了 1 晚
Vanessa 於 2023年12月8日的回應
We truly apologize for the issues you encountered, I would love the opportunity to hear more about your recent stay in an effort to prevent these issues from occurring in the future. We hope to welcome you for your next visit.