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白金公寓的評價

2 out of 5
白金公寓
Avenida Arquitecto Gómez Cuesta, 12, Playa de las Americas, Arona, Tenerife

評價

7.2

不錯

10 分評分，優異；187 則評價中有 37 則" "
8 分評分，不錯；187 則評價中有 77 則" "
6 分評分，一般；187 則評價中有 40 則" "
4 分評分，欠佳；187 則評價中有 20 則" "
2 分評分，很差；187 則評價中有 13 則" "

7.4/10 

整潔度

7.6/10 

職員與服務

7.4/10 

設施服務

7.0/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

joseph

讚好：整潔度和設施服務
Staff are excellent. The locale is good.Plumbing is in need of upgrade general decor a little tired, but clean.
於 2024 年 3 月住了 7 晚
Pedro 於 2024年4月3日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Noted the different points for further improvements.Very grateful for your visit.Always Welcome :)Kind regards.

10/10 優異

Barry ROBERT

讚好：整潔度、設施服務和住宿狀況
Excellent staff and comfortable accommodation. Got an upgrade on my apartment for free
於 2024 年 3 月住了 4 晚
Pedro 於 2024年3月21日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

2/10 很差

Mabel

於 2024 年 3 月住了 3 晚
Pedro 於 2024年3月22日的回應
Buenas tardes Mabel, sentimos mucho que la estancia no haya sido de su agrado, muchas gracias por su visita.saludos.

6/10 一般

Lyndon

Basic accommodation bit noisey
Pedro 於 2024年2月19日的回應
Dear Customer,Thanks very much for your valuable feedback Very grateful for your visit.Always Welcome :)Kind regards.

6/10 一般

真實旅客

家人同遊
不滿：整潔度
於 2024 年 2 月住了 1 晚
Pedro 於 2024年2月12日的回應
Dear Customer,Thanks very much for your valuable feedback.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

10/10 優異

miss l

家人同遊
讚好：整潔度和客房舒適度
nice soacious room everything we needed for self catering helpful staff great location
於 2024 年 1 月住了 7 晚
Pedro 於 2024年2月6日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

6/10 一般

Alejandro

家人同遊
不滿：整潔度和客房舒適度
於 2024 年 2 月住了 2 晚
Pedro 於 2024年2月6日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

10/10 優異

Samantha

於 2024 年 2 月住了 1 晚
Pedro 於 2024年2月5日的回應
Dear SamanthaThanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

8/10 不錯

Sean

讚好：整潔度和客房舒適度
於 2024 年 1 月住了 3 晚
Pedro 於 2024年2月5日的回應
Dear Sean Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

8/10 不錯

Gunnar

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
We think this hotel must have memories of better times. The service was good, and the beds were comfortable, but the sofa in the apartment was hard to figure out how to sit on! :-) It's actually a sofa bed, but when you don't need one and want to sit and watch TV, you can't lean back or find a comfortable position. The apartment was clean, but there were a lot of tiny flies in the bathroom.
於 2024 年 1 月住了 2 晚
Pedro 於 2024年1月30日的回應
Dear Customer,Thanks very much for your valuable feedbackNoted the different points for further improvements.Very grateful for your visit.Always Welcome :)Kind regards.

10/10 優異

Winnie Sanden

於 2024 年 1 月住了 7 晚
Pedro 於 2024年1月24日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards

6/10 一般

真實旅客

家人同遊
於 2024 年 1 月住了 1 晚
Pedro 於 2024年1月24日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts..Very grateful for your visit.Always Welcome :)Kind regards

8/10 不錯

paul

於 2023 年 11 月住了 3 晚
Pedro 於 2023年11月13日的回應
Dear Paul Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards

4/10 欠佳

Verity

不滿：整潔度和住宿狀況
於 2023 年 10 月住了 1 晚
Pedro 於 2023年10月30日的回應
buenas tardes sentimos mucho que la estancia no haya sido de su agrado.saludos.

8/10 不錯

Doreen

讚好：整潔度和住宿狀況
於 2023 年 9 月住了 7 晚
Pedro 於 2023年9月22日的回應
Dear Doreen Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts..Very grateful for your visit.Always Welcome :)Kind regards.

4/10 欠佳

Fernando

不滿：整潔度
M
於 2023 年 9 月住了 1 晚
Pedro 於 2023年9月11日的回應
buenos días , sentimos mucho que su estancia no haya sido de su agrado, muchas gracias por dejar su reseña.

2/10 很差

Lucy

家人同遊, 親子同遊
不滿：住宿狀況
The check in was easy and friendly but we booked for a family and only two beds were made up. We were given extra sheets but the pull out bed that was supposed to be there wasn’t there so we had to sleep a family of 4 in 3 beds as they said there was nothing they could do.
於 2023 年 8 月住了 1 晚
Pedro 於 2023年8月14日的回應
Dear LucyWe are sorry that your stay was not as good as you expected. We write down your comments and we will take them into account to offer a better experience to our guests. Thanks for your opinion.

8/10 不錯

Lina

讚好：整潔度、設施服務和住宿狀況
Recordar que la estadía es para descansar y las personas de los apartamentos contiguos no respetan y hacen mucho ruido. Recordar eso
於 2023 年 6 月住了 1 晚
Pedro 於 2023年8月14日的回應
muchas gracias por dejar sus comentarios, tomamos nota de ello, y lo tendremos en cuenta para intentar seguir mejorando.

10/10 優異

Abdulle

多人同遊
讚好：整潔度、設施服務和住宿狀況
Friendly staff and good communication, Was a nice apartment and lovely sea view from my balcony, will repeat and recommend.
於 2023 年 6 月住了 1 晚
Pedro 於 2023年6月22日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

10/10 優異

Jose Domingo

讚好：整潔度、設施服務和住宿狀況
Lo recomiendo 👍
於 2023 年 5 月住了 1 晚
Pedro 於 2023年5月29日的回應
buenos días Jose, muchas gracias por dejar su reseña, estamos muy contentos en saber que la estancia ha sido de su agrado.saludos.

10/10 優異

William

家人同遊
讚好：整潔度、設施服務和住宿狀況
Staff are amazing so nice very helpful. Beds not to comfy. All in nice hotel. Will be back
於 2023 年 5 月住了 1 晚
Pedro 於 2023年5月29日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

8/10 不錯

Sarah

家人同遊
讚好：整潔度和客房舒適度
We always stay at Oro Blanco as the property is a clean welcoming place ideally situated for whatever you need to do.
於 2023 年 3 月住了 9 晚
Pedro 於 2023年3月27日的回應
Dear SarahDear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Noted the different points for further improvements.Very grateful for your visit.Always Welcome :)Kind regards.

4/10 欠佳

Birger

讚好：整潔度
於 2023 年 3 月住了 2 晚
Pedro 於 2023年3月27日的回應
Dear Customer,Thanks very much for your valuable feedback Very grateful for your visit.Always Welcome :)Kind regards.

6/10 一般

Massimiliano

商務旅客
讚好：整潔度
不滿：客房舒適度
於 2023 年 3 月住了 1 晚
Pedro 於 2023年3月9日的回應
Estimado Maximiliano, muchas gracias por dejar sus comentarios, estamos muy contentos en saber que su estancia ha sido de su agrado.

10/10 優異

Simen

多人同遊
讚好：整潔度和客房舒適度
於 2023 年 2 月住了 5 晚
Pedro 於 2023年3月6日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

2/10 很差

James

家人同遊
不滿：整潔度和住宿狀況
The rooms are very cold the quilts under the linen had yellow stains everywhere same with the mattresses there also so uncomfy there all dipped in the middle atleast 20years old u have to pay a deposit for everything even a Tv remote just a joke so overall absolutely never again and I’m glad I only stayed 1 night anymore than that I would have been needing a back brace and some sort of vaccination don’t do it
於 2023 年 2 月住了 2 晚
Pedro 於 2023年2月28日的回應
First of all thanks very much for choosing the Oro Blanco Apartments. We regret very much your dissatisfaction with the stay. We note your comments to investigate your case and put the all necessary solutions needed since our purpose is always to guarantee the well-being of our clients. TV remote has no additional cost, you simply have to leave a deposit of 10 EUR that you will get back once the item is returned, so we can confirm that our TV Option is 100% free. We feel very sad after reading about your experience thas why we would like to inform you that our doors are always open for you, family & friends where our goal is to make your next experience as pleasant as possible.

8/10 不錯

Mats

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 2 月住了 21 晚
Pedro 於 2023年3月6日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

6/10 一般

David

家人同遊
The apartments are quite tired but good enough. Kitchen equipment is minimal, beds and linen clean-ish, pool is good but lifeguards are emotionless and strict. Pretty good location
於 2023 年 2 月住了 6 晚
Pedro 於 2023年2月17日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Noted the different points for further improvements.Very grateful for your visit.Always Welcome :)Kind regards

2/10 很差

Dan

不滿：整潔度和客房舒適度
Horrible hotel.
Bathroom smelled of sewage. Bathroom door didn’t close. Demanded a cash deposit.
於 2023 年 2 月住了 3 晚
Pedro 於 2023年2月8日的回應
We’re sorry you were unhappy – we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 欠佳

Inge Harry

不滿：整潔度
Tilstand
Slitne rom og hele hotellet så slitt ut.bråk og musikk fra barer i nærheten.
於 2023 年 1 月住了 8 晚
Pedro 於 2023年2月7日的回應
Dear Inge We’re sorry you were unhappy – we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 不錯

Jacqueline

讚好：整潔度、設施服務和住宿狀況
Very clean and spacious
於 2023 年 1 月住了 28 晚
Pedro 於 2023年2月7日的回應
Dear JacquelinThanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

2/10 很差

Adam

不滿：整潔度、設施服務和住宿狀況
Pedro 於 2023年3月6日的回應
We are sorry that your stay was not as good as you expected. We write down your comments and we will take them into account to offer a better experience to our guests. Thanks for your opinion.

8/10 不錯

Gary

於 2023 年 1 月住了 7 晚
Pedro 於 2023年3月6日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

6/10 一般

Desmond

伴侶同遊
不滿：住宿狀況
Beautiful property outside and amazing staff. Inside needs a total revamp, way to old and dated and full of ants, would stay again do
於 2023 年 1 月住了 8 晚
Pedro 於 2023年2月1日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Noted the different points for further improvements.Very grateful for your visit.Always Welcome :)Kind regards.

2/10 很差

Rikke

多人同遊
不滿：整潔度和住宿狀況
Dyr som kravlet på veggene, utrolig dårlige senger og skittent!
Pedro 於 2023年1月13日的回應
We’re sorry you were unhappy – we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 欠佳

David

家人同遊
不滿：整潔度和住宿狀況
Very old and tired but you get what you pay for a budget Apt after all.
Pedro 於 2023年1月13日的回應
We’re sorry you were unhappy – we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 優異

Alla

讚好：整潔度、設施服務和住宿狀況
Everything was good!
Pedro 於 2022年12月26日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Always Welcome :)Kind regards.

6/10 一般

真實旅客

讚好：整潔度
It was generally ok.
於 2022 年 11 月住了 1 晚
Pedro 於 2022年12月26日的回應
Dear Customer,Thanks very much for your valuable feedback and recommendation.We are very happy that you enjoyed the quality and service of the Oro Blanco Apts.Very grateful for your visit.Always Welcome :)Kind regards.

8/10 不錯

Cristina

於 2022 年 10 月住了 1 晚

8/10 不錯

Esther

於 2022 年 10 月住了 1 晚

8/10 不錯

Francisco moises

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
Muy bien en general
於 2022 年 8 月住了 1 晚
Pedro. 於 2022年8月26日的回應
Estimado Francisco muchas gracias por dejar una reseña positiva en nuestro complejo, estamos muy contentos que su estancia haya sido de su agrado

4/10 欠佳

Bianca

多人同遊
不滿：整潔度
Unico lato positivo del nostro appartamento era la posizione molto vicina al centro. Per il resto è stato tutto piuttosto deludente: il nostro appartamento non era per niente pulito ma soprattutto non attrezzato, eravamo in 7 e avevamo una pentola e una padella minuscole (impossibile cucinare per 7 persone) 6 forchette e 6 coltelli, un mini tagliere, 6 letti una brandina da montare tutta rotta dove nessuno voleva dormire e così via. Nonostante ciò il colmo è stato quando a nostra insaputa ci hanno disattivato le chiavi dell’appartamento (non permettendoci più di entrare in camera dove avevamo lasciato tutto soldi compresi) perché a detta loro la sera prima avevamo fatto troppa confusione e dovevano farci un reclamo perché se fosse nuovamente successo ci avrebbero fatto pagare 240€ di penale. Considerando che era pieno di gente giovane che faceva chiasso tutto il giorno e tutta la notte non ho idea di come abbiano fatto a dire che noi facevamo confusione (cosa a nostro parere assolutamente assurda dato che a mezzanotte eravamo già uscite), ma soprattutto loro stessi (l’hotel) tenevano musica in piscina accesa al massimo a partire dalla mattina presto, cosa assolutamente fastidiosa dato che la sera tornavamo tardi e la mattina non riuscivamo per niente a dormire dato che c’era sempre confusione. Morale della favola, spendete un po’ di più ma non andate in questo manicomio!!
於 2022 年 7 月住了 7 晚

8/10 不錯

John

不滿：住宿狀況
It was ok
於 2022 年 5 月住了 10 晚
pedro 於 2022年5月26日的回應
Thanks very much for your valuable feedback and recommendation. We are very happy that you enjoyed the quality and service of the Oro Blanco Apts. Very grateful for your visit. Always Welcome :) Kind regards John

10/10 優異

Christopher

於 2022 年 4 月住了 3 晚
Pedro 於 2022年5月6日的回應
Dear Christopher Thanks very much for your valuable feedback and recommendation. We are very happy that you enjoyed the quality and service of the Oro Blanco Apts. Very grateful for your visit. Always Welcome :) Kind regards.

8/10 不錯

Niamh

多人同遊
不滿：客房舒適度
Friends trip
Perfect location close to the main strip and safari mall!
於 2022 年 4 月住了 6 晚
Pedro 於 2022年5月3日的回應
Dear Niamh Thanks very much for your valuable feedback and recommendation. We are very happy that you enjoyed the quality and service of the Oro Blanco Apts. Very grateful for your visit. Always Welcome :) Kind regards.

4/10 欠佳

Joe

家人同遊
不滿：客房舒適度
Noisy next to main road
Wet noisy next to main road.
於 2022 年 4 月住了 4 晚
Pedro 於 2022年4月18日的回應
Dear Joe We’re sorry you were unhappy – we’ll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般

Tomas

讚好：客房舒適度
Great location, but not the place
Had a twin room, which was like Compact studio. Limited toiletries, kettle in the room didn work but was ok with stove Was great to check-in early, but room was dirty floors as not cleaned for days Lift was taking hours to get to the floor
於 2022 年 4 月住了 1 晚
Pedro 於 2022年4月18日的回應
Dear Tomas Thanks very much for your valuable feedback and recommendation. We are very happy that you enjoyed the quality and service of the Oro Blanco Apts. Very grateful for your visit.

8/10 不錯

Rashida

家人同遊
讚好：整潔度、設施服務和住宿狀況
Comfortable stay and friendly staff
於 2022 年 3 月住了 4 晚
Pedro 於 2022年4月19日的回應
Dear Rashida Thanks very much for your valuable feedback and recommendation. We are very happy that you enjoyed the quality and service of the Oro Blanco Apts. Very grateful for your visit. Always Welcome :) Kind regards

10/10 優異

Alanna

多人同遊
讚好：整潔度和設施服務
Very good recommendation, lively pool area a lot of stag/hen/birthday groups which was fine for us. The pool bar was a great standard and priced very reasonably with a good selection. Special shout out for the bar man who was really good to us all week. Would stay again
於 2022 年 3 月住了 5 晚
Pedro 於 2022年4月18日的回應
Dear Alanna Thanks very much for your valuable feedback and recommendation. We are very happy that you enjoyed the quality and service of the Oro Blanco Apts. Very grateful for your visit.

4/10 欠佳

MAURO

不滿：整潔度和客房舒適度
Piccolo sporco materasso a molle rumore
Sotto il letto polvere e puzza di chiuso. Materasso a molle che puntavano la schiena. Interruttore a fianco letto nin funzionante , lho fatto presente alla reception, ma non hanno provveduto. Lultima notte alle 1 e alle 4 ragazzi urlavano e nessuno è intervenuto, non ho potuto dormire. Camera con cucina , ma piccolissima, non c'è bidè essenziale per un italiano. Non consiglio
於 2022 年 3 月住了 3 晚
Pedro. 於 2022年3月14日的回應
Señori Mauro. Innanzitutto grazie mille per aver scelto gli Appartamenti Oro Blanco. Siamo molto dispiaciuti per la tua insoddisfazione per il tuo soggiorno. Prendiamo atto dei tuoi commenti per indagare sul tuo caso e mettere tutte le soluzioni necessarie, poiché siamo abituati a trattare con un gran numero di clienti soddisfatti. Tieni presente che ti consigliamo di segnalare immediatamente eventuali problemi potenziali per offrire a tutti i clienti una soluzione immediata. Siamo molto tristi dopo aver letto la tua esperienza, ecco perché vorremmo informarti che le nostre porte sono sempre aperte a te, alla tua famiglia e ai tuoi amici, dove il nostro obiettivo è rendere la tua prossima esperienza il più piacevole possibile.