“The hotel is very new, colourful and lively. Nice location right behind the Eastern oriental hotel, good access to food and main street. Hotel equipped with 24 hours indoor swimming pool and gym and good enough for some exercise.
One turn off is the view from the room, we were assigned for a room in inner section of the hotel which basically facing the wall and window of the opposite room. I think the front desk can do better as the outer room facing the street are mostly empty. ”
“The room is spacious and very clean, with beautiful and relaxing views. The host is friendly and communicates actively, making the stay even more pleasant. Highly recommend!”
“There are many places to eat nearby, mini store on ground floor & supermarket just 10mins walk. It will be a perfect stay if swimming pool is not under maintenance.”
“It was a really nice stay exactly as we hoped for! The location on the beach was beautiful and the villa had all the comforts of home. Was conveniently located within short car ride to Georgetown. Also the bag of ice in the freezer for drinks was a nice touch!”
“I had a really bad experience with this homestay. I booked a room and received no confirmation or reply at all. After waiting, I decided to message them—only then did the host finally respond and casually told me the room was not available, and asked me to apply for a refund myself. No apology, no help.
I tried contacting the agent and was told to just “wait” with no clear update. It’s been days now. I’ve checked my mailbox and refund status—nothing. The communication is incredibly slow, and……
“Nice place for a group of family or friend to stay together with reasonable price. A little bit difficult to find if no tourist guide or coach driver. Some facilities do not work. Suggest providing toaster and micro-oven for the guest.”
“Lovely large property.
Location is ok - halfway between Georgetown and Batu Ferringhi.
Cleanliness of property was not great - there was hair in the showers and the sink was blocked.
Struggled to get responses sometimes.”
"The hotel is very new, colourful and lively. Nice location right behind the Eastern oriental hotel, good access to food and main street. Hotel equipped with 24 hours indoor swimming pool and gym and good enough for some exercise.
One turn off is the view from the room, we were assigned for a room in inner section of the hotel which basically facing the wall and window of the opposite room. I think the front desk can do better as the outer room facing the street are mostly empty. "
"1 .wellcoming staff are excellent
2 Inexperienced front desk staff (I
gave her Marster card to pay for
room deposit, but she asked for
visa card.they asked for tax,but I
have already paid by Expedia.
3. It was difficult to contact the
housekeeping department to
change for another pillow."
"I believe Citadines is a name that stands for quality. I previously stayed at one of their properties in Singapore and had a great experience, so choosing Citadines Tanjung Tokong Penang this time was absolutely the right decision.
The room was clean, spacious, and well-equipped with a stovetop, microwave, sink, and other practical amenities—making the stay very convenient. The staff were polite and always ready to assist. I encountered some issues with my room key and had a request for a late check-out, and Mr. Adzim handled everything with great care and professionalism, offering clear explanations and prompt assistance throughout.
When I checked out, the staff were incredibly helpful in loading my luggage into the Grab car. The hotel is also ideally located, with a supermarket, shopping mall, restaurants, and a food court all nearby.
Highly recommended for anyone visiting Penang!
"
"Brand new hotel with simple decoration. IHG hotels never disappoint me. Except the location it’s a bit far from the tourists area, other things are perfect! "