外觀

貝斯特韋斯特特勒爾修爾住宿酒店的評價

2.5 out of 5
貝斯特韋斯特特勒爾修爾住宿酒店
1705 Highway 34 South, Terrell, TX

評價

7.6

不錯

10 分評分,優異;366 則評價中有 113 則" "
8 分評分,不錯;366 則評價中有 125 則" "
6 分評分,一般;366 則評價中有 66 則" "
4 分評分,欠佳;366 則評價中有 32 則" "
2 分評分,很差;366 則評價中有 30 則" "

7.6/10 

整潔度

8.0/10 

職員與服務

7.2/10 

設施服務

7.2/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Edgar

讚好:整潔度
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月21日的回應
Hello Edgar,We're thrilled to hear you had a wonderful experience during your stay! Please feel free to reach out to us if you have any further comments or suggestions. We look forward to welcoming you back soon!

6/10 一般

Maria

家人同遊
讚好:整潔度、職員與服務和設施服務
No me agrado el olor muy desagradable en la habitacion
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月14日的回應
Hello Maria, Lamentamos escuchar que experimentó un olor desagradable durante su estancia. Apreciamos sus comentarios y recomendamos a nuestros huéspedes que nos informen de inmediato sobre cualquier problema para abordarlo de inmediato. ¡Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro!

10/10 優異

Kimberly (Terrell)

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月13日的回應
Hello Kimberly,We are delighted to hear that you had a wonderful experience during your stay at our hotel. Please feel free to reach out if you have any further comments or suggestions.

10/10 優異

Douglas

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff waffles & sausage kolaches as well as cold options for breakfast
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月15日的回應
Hello Douglas, We are delighted to hear that you enjoyed the friendliness of our staff and the breakfast options offered during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable experience.

8/10 不錯

Dalton

於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Dalton,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon!

10/10 優異

Richard

家人同遊, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月25日的回應
Hello Richard,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 一般

Rick

家人同遊
讚好:整潔度和職員與服務
Ok for a quick rest.
Older hotel kept in pretty good shape. Staff seemed good. Clientelle not so good - very noisy all during the night.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Hello Rick,Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your kind words about our well-maintained property and friendly staff. However, we apologize for any inconvenience caused by noise disturbances from other guests. We strive to provide a peaceful environment and will address this issue with our team.

4/10 欠佳

Kenn

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I had to go back to the office for them to turn on the outlet for heater/AC. I found rat dropping in my room. The hotel has easy access to and from the interstate.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月11日的回應
Hello Kenn, Thank you for choosing our hotel for your recent stay. We apologize for any inconveniences you may have encountered during your visit. Our team strives to provide a comfortable and pleasant experience for all our guests. We appreciate your feedback and will address the issues mentioned to ensure a better experience in the future. Thank you for highlighting our convenient location. We hope to have the opportunity to welcome you back.

10/10 優異

Victoria

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Melissa and Debbie were so nice and helpful, Thank you both
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月15日的回應
Hello Victoria,Thank you for your kind words about Melissa and Debbie! We are glad to hear that they provided you with excellent service during your stay. We appreciate your feedback and will make sure to pass it on to them. It was a pleasure having you as our guest, and we hope to welcome you back soon.

10/10 優異

Norvan Wade

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Room was great breakfast was just carbs no real substance to it
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月9日的回應
Hello Norvan Wade,We appreciate your feedback and are glad to hear that you found the room to your liking. Our breakfast options are designed to cater to a variety of preferences. We apologize if they didn't meet your expectations. We value your input and will take it into consideration for future improvements.

10/10 優異

Steve

伴侶同遊, 寵物同遊
Friendly and quick
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月9日的回應
Hello Steve,Thank you for taking the time to share your feedback with us. We're delighted to hear that our staff provided friendly and efficient service during your stay. We always aim to ensure a positive experience for our guests. If you have any further comments or suggestions, we would love to hear them!

6/10 一般

Kathy

於 2023 年 11 月住了 1 晚
Manager 於 2023年11月9日的回應
Hello Kathy, Thank you for sharing your feedback with us. We appreciate your patronage and apologize for any inconvenience you may have experienced. Your comments have been noted and will be shared with our team for improvement. For any further assistance, please reach out to our management team directly. We value your input and hope to have the opportunity to provide you with a better experience in the future.

4/10 欠佳

John

Cockroaches
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月28日的回應
Hello John,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We take your feedback seriously and would appreciate if you could contact our management team directly to further discuss your experience. Your satisfaction is important to us and we are committed to addressing any issues raised. We hope to have the opportunity to better serve you in the future.

6/10 一般

真實旅客

家人同遊
不滿:整潔度和客房舒適度
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月3日的回應
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 優異

Gigi

於 2023 年 9 月住了 1 晚
Manager 於 2023年10月28日的回應
Hello Gigi,Thank you for your positive rating! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 優異

Allen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great i liked Everything.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月31日的回應
Hi Allen,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 不錯

Elizabeth

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月15日的回應
Hello Elizabeth,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 不錯

OLIVER

讚好:職員與服務和住宿狀況
不滿:整潔度
I found a rouche in the bedroom
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月11日的回應
Hello OLIVER,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 優異

Richard

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月6日的回應
Hello Richard,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 很差

Mary

於 2023 年 5 月住了 2 晚
Manager 於 2023年6月12日的回應
Hello Mary,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 優異

Daniel

伴侶同遊
Exelente servicio
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月20日的回應
Hello Daniel,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 不錯

Garland

於 2023 年 5 月住了 1 晚
Manager 於 2023年6月6日的回應
Hello Garland,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 不錯

Sharon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月16日的回應
Hello Sharon,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 不錯

Hoa

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月6日的回應
Hello Hoa,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 一般

Harold

讚好:整潔度、住宿狀況和客房舒適度
Not so good for Best Western
於 2023 年 4 月住了 3 晚
Manager 於 2023年5月2日的回應
Hello Harold,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 不錯

RANDOLPH (Fayetteville)

於 2023 年 4 月住了 1 晚
Manager 於 2023年5月20日的回應
Hello RANDOLPH,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 不錯

Dana

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Manager 於 2023年4月21日的回應
Hello Dana,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 優異

Martha

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
110%
We were able to check in an hour before check in and everyone we came in contact were nice and polite.
於 2023 年 4 月住了 1 晚
Manager 於 2023年4月19日的回應
Hi Martha,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 優異

Andrew (Colorado Springs)

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚
Manager 於 2023年4月22日的回應
Hello Andrew,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 優異

Alyschia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Definitely recommend
Checking in, Ms. Melissa was AMAZING and very helpful. My room was comfortable, nice and clean. The staff was amazing.
於 2023 年 3 月住了 2 晚
Manager 於 2023年3月22日的回應
Hello Alyschia,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 一般

Arlene

於 2023 年 3 月住了 2 晚
Manager 於 2023年4月11日的回應
Hello Arlene, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 一般

Russell L (Malvern)

於 2023 年 3 月住了 2 晚
Manager 於 2023年4月9日的回應
Hello Russell L,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 優異

Barbara

於 2023 年 3 月住了 2 晚
Manager 於 2023年3月19日的回應
Hello Barbara,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 欠佳

Chuck

家人同遊
不滿:住宿狀況和客房舒適度
Door
You had to lift up on door to get it to lock
於 2023 年 3 月住了 1 晚
Manager 於 2023年3月15日的回應
Hello Chuck,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 不錯

Claudia

於 2023 年 2 月住了 1 晚
Manager 於 2023年3月7日的回應
Hello Claudia,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good experience
Clean rooms and friendly staff.
於 2023 年 1 月住了 1 晚
Manager 於 2023年1月30日的回應
Dear Guest,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. Please do consider us again on your next visit to the area.

8/10 不錯

Lillian

讚好:整潔度、職員與服務、設施服務和住宿狀況
Manager 於 2023年11月8日的回應
Hello Lillian,Thank you for taking the time to share your feedback. We appreciate your positive rating and are delighted that you enjoyed your stay with us. If there is anything we can do to make your future visits even better, please don't hesitate to reach out.

10/10 優異

Courtney

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
於 2022 年 11 月住了 1 晚
Manager 於 2022年11月20日的回應
Hello Courtney,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We appreciate you taking the time to share your experience.

10/10 優異

Joshua

於 2022 年 11 月住了 1 晚
Manager 於 2023年2月14日的回應
Hello Joshua,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 不錯

Cindy

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Had
Manager 於 2022年11月10日的回應
Hello Cindy,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 不錯

Wendy

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Close to venues and places we were visiting. Personalized service. Friendly desk clerk at check in.
於 2022 年 11 月住了 1 晚
Manager 於 2022年11月7日的回應
Hello Wendy,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our service and your insights regarding our clerk. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 不錯

Cheryl

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was nice and helpful. Room was good , no complaints.
於 2022 年 10 月住了 1 晚
Manager 於 2022年10月30日的回應
Hello Cheryl,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and your insights regarding our room. We hope to see you again to deliver you with a 5 star experience.

8/10 不錯

deborah

讚好:整潔度、職員與服務和住宿狀況
Fine
於 2022 年 10 月住了 1 晚
Manager 於 2022年10月12日的回應
Hello deborah,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Please do come see us again.

8/10 不錯

April

於 2022 年 10 月住了 1 晚
Manager 於 2023年1月9日的回應
Hello April,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 欠佳

Paula

不滿:整潔度、住宿狀況和客房舒適度
Room really needs some attention. Carpet stained. No hair dryer. Worst best western we have stayed at.
於 2022 年 9 月住了 3 晚
Manager 於 2022年10月4日的回應
Hello Paula,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 不錯

Reginald

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice location and room and price
Nice hotel for the money.
於 2022 年 8 月住了 1 晚
Manager 於 2022年8月25日的回應
Hello Reginald, We appreciate the comments, especially with regards to your opinion of our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 一般

Rick

家人同遊
讚好:整潔度
不滿:職員與服務和設施服務
The address was incorrect on expedia.com took an extra hour to find the place and night clerk was surly and unhelpful at locating it. Never again.
於 2022 年 8 月住了 1 晚
Manager 於 2022年10月12日的回應
Hello Rick, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 不錯

真實旅客

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
Very friendly lady at the front desk. Room was clean and nice.
於 2022 年 7 月住了 1 晚
Manager 於 2022年8月4日的回應
Dear Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our front desk as well as our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 不錯

Alton

伴侶同遊
讚好:整潔度和職員與服務
Air felt a little stale with the a/c. Hair dryer did not work. Room and bed were good
於 2022 年 7 月住了 5 晚
Manager 於 2022年7月31日的回應
Hello Alton, Thank you for sharing your experience. We truly appreciate the insight regarding our bed as well as our room. Please do consider us again on your next visit to the area.

10/10 優異

Starla

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 7 晚
Manager 於 2022年9月11日的回應
Hello Starla,On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!