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蛇河別墅溫泉小屋度假酒店的評價

4 out of 5
蛇河別墅溫泉小屋度假酒店
7710 Granite Loop Rd, Teton Village, WY

評價

8.2

很好

10 分評分，優異；1001 則評價中有 453 則" "
8 分評分，不錯；1001 則評價中有 309 則" "
6 分評分，一般；1001 則評價中有 125 則" "
4 分評分，欠佳；1001 則評價中有 71 則" "
2 分評分，很差；1001 則評價中有 43 則" "

9.0/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

JJ

讚好：職員與服務
不滿：住宿狀況
The overall experience was ok. The interior equipments of guest room is a bit out of date......

10/10 優異

ying (Los Angeles)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good customer service and very comfortable mattress in the room！

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很温馨的酒店，下回还会来住
各方面都很不错，还会来住

10/10 優異

何太 (温哥华)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常好的度假酒店
酒店漂亮，干净，环境好，在滑雪度假区，如果在冬天起码要300美元一间，我们定的双人双床间才159美元一间，非常超值的酒店。服务员态度好。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful lodge, friendly staff!
於 2024 年 5 月住了 3 晚

10/10 優異

Felicia

多人同遊
讚好：職員與服務和設施服務
This hotel is comfortable and the room was clean. The pool area wasn’t and the indoor hot tub smelled horrible and had brown colored water. But the staff were AMAzINg!! They were so kind and provided excellent service. I will definitely start again.
於 2024 年 4 月住了 2 晚

10/10 優異

Jeff

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the rustic, western decor. All of the staff were pleasant, informative, and always appeared busy whether catering to the guests or cleaning the property.
於 2024 年 4 月住了 2 晚

8/10 不錯

Michael

親子同遊
讚好：整潔度、設施服務和住宿狀況
於 2024 年 3 月住了 5 晚

6/10 一般

Sunshine

於 2024 年 4 月住了 1 晚

8/10 不錯

Jeff

讚好：整潔度
於 2024 年 4 月住了 1 晚

8/10 不錯

Nadine (Chicago)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚

10/10 優異

Mauricio

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent place and location.!!
於 2024 年 3 月住了 4 晚

8/10 不錯

Katharine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a lovely property. The staff is wonderful. However there is an over pwering perfumy smell in the common areas. It was so strong that we did not eat any meals at the hotel. The was very loud equipment outside our room that made sleeping difficult.
於 2024 年 3 月住了 6 晚

10/10 優異

THOMAS

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

8/10 不錯

Anna

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

8/10 不錯

Roland

讚好：整潔度、職員與服務和住宿狀況
quaint lodge.
於 2024 年 3 月住了 3 晚
Becky 於 2024年3月8日的回應
Thank you for your positive review! We look forward to hosting you again soon!

8/10 不錯

Gary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location to the lifts were great. Quiet environment.
於 2024 年 2 月住了 4 晚
Becky 於 2024年3月8日的回應
Thank you for your positive review! We look forward to hosting you again soon!

2/10 很差

Robert

於 2024 年 2 月住了 8 晚

6/10 一般

Justin

不滿：職員與服務
Poor service, loud. Food was good though
於 2024 年 2 月住了 5 晚
Becky Mischenko 於 2024年3月1日的回應
Dear Justin,We are sorry we failed to meet your expectations, but we will take this feedback to improve our services. We are happy to know the food did not disappoint.

8/10 不錯

真實旅客

多人同遊
讚好：整潔度和職員與服務
於 2024 年 2 月住了 4 晚
Becky Mischenko 於 2024年3月1日的回應
Dear Guest,Thank you for your rating!

10/10 優異

MARK

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Everything was as portrayed on the website. Perfect mountain/ ski resort. We could have been in a Hallmark movie
於 2024 年 1 月住了 4 晚
Becky Mischenko 於 2024年3月1日的回應
Dear Mark,Thank you so much for your glowing review. A Hallmark movie would be fantastic in our hotel. We will call you for casting!

8/10 不錯

Yana

於 2024 年 1 月住了 3 晚
Becky Mischenko 於 2024年3月1日的回應
Dear Yana,Thank you for your kind rating. We look forward to hosting you again in the future!

6/10 一般

Scott

於 2024 年 1 月住了 3 晚
Becky Mischenko 於 2024年3月1日的回應
Dear Scott,Thank you for your rating!

6/10 一般

Cory

讚好：整潔度和職員與服務
不滿：客房舒適度
Not 4-star.
The people were nice and it’s a cute place and the gym is excellent, but I’m not sure how they came up with a 4-star rating. The water in the shower took 7 minutes to get hot (yes we timed it) and the faucet didn’t work right. Mattress and bedding wasn’t exactly 4-star worthy. The balcony is shared like a motel so there’s really nothing stopping people from looking in your window even if you’re on the third floor. The indoor hot tub is tiny, was luke warm, and the jets apparently didn’t work. There is only one smaller outdoor hot tub and there’s nothing stopping a bunch of kids from hogging it even later at night. Usually had to scan our key card several times to get the door to unlock. The dining room is kind of in a hallway and walking through there is the only way to get back to your room from the hot tubs, so you literally potentially walk right by people in a sport coat having dinner while in wet swimsuits and a robe. Breakfast buffet is good but crazy overpriced and nothing really special, I mean it’s nowhere near as good as Union Station in St. Louis yet it costs quite a bit more. That place is. 4-star hotel, just not comparable. If this were priced right and advertisements wasn’t misleading I’d have no problem with staying here but $3,300+ from Tuesday through Sunday with severely overpriced drinks and food didn’t set too well, I feel ripped off. The Grand Lodge in Breckenridge makes this place look laughable and ghetto in several ways.
於 2024 年 1 月住了 5 晚
Becky Mischenko 於 2024年3月1日的回應
Dear Cory,Thank you for bringing these issues to our attention. We appreciate your canid review. Although we cannot do anything about the past we will look into those issues and address them. We do hope you give us the opportunity to serve you in the future.

8/10 不錯

Nancy

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The gate for parking was a problem because you had to get out of the car and go in side to ask them to open it. The pool was the most fun!
於 2023 年 11 月住了 4 晚
Kiley 於 2023年12月22日的回應
Thank you for leaving a review! We appreciate all feedback and strive for complete guest satisfaction. We have since fixed the issue with the gate. We look forward to your next visit!

8/10 不錯

Joan

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
The resort was good but several areas could stand some updating. The most disappointing part of the stay was everyone working there was relatively new and from a foreign country with little knowledge of the area or building. More training is needed.
於 2023 年 11 月住了 5 晚
Kiley 於 2023年12月22日的回應
Thank you for your feedback! We will continue to strive for complete guest satisfaction including training!

8/10 不錯

Andrea

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful stay here. The decor of the lodge was really nice and fitting with the wilderness atmosphere. The room was comfortable and both room and bathroom were very clean. I do feel like the price was very high. Breakfast was not included. When we went down to the pool, I noticed some smalls things like tiles missing around the edge of the hot tub. But for the price we paid (about $333 per night plus additional fees) I would not expect that. The food at the hotel restaurant was good and we had a nice meal there but we did have to wait a while for our food. Overall I would stay again because very convenient location to Grand Teton, but would try to book earlier for a better rate.
於 2023 年 10 月住了 3 晚
Manager 於 2023年10月19日的回應
We appreciate your feedback on your recent stay with us. We're delighted to hear that you had a wonderful stay and that you enjoyed the decor of the lodge, the room's comfort, and the cleanliness of the accommodations.We understand your concerns regarding the price and the condition of the pool area, and we appreciate your input. Your comments about the food at the hotel restaurant are noted, and we will work on improving our service.Thank you again for your feedback.

10/10 優異

Tracy

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月16日的回應
Thank you for sharing your positive rating! We are glad to see you enjoyed your stay!

10/10 優異

FANGBING

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
wonderful place and friendly staff. Will definitely come back again!
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月12日的回應
We are glad you enjoyed your stay with us and we look forward to welcoming you back!

6/10 一般

Loreen

家人同遊
Not worth the price
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月11日的回應
We're sorry to hear that you felt your experience did not match the price you paid. Your feedback is important, and it helps us to continually improve and provide better value to our guests. If you have any specific concerns or suggestions, please feel free to share them, as this can help us address the issues you encountered and enhance the overall guest experience. We hope that, in the future, you may consider staying with us again and having a more positive experience. Thank you for sharing your thoughts.

10/10 優異

Ann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Anniversary trip
於 2023 年 9 月住了 3 晚
Manager 於 2023年10月11日的回應
Thank you for spending your anniversary with us! We hope to welcome you back again!

6/10 一般

Clara

於 2023 年 10 月住了 2 晚
Kiley 於 2023年12月22日的回應
Thank you for your feedback, it is very much appreciated!

10/10 優異

Michi (Torrance)

讚好：整潔度、職員與服務和住宿狀況
Thought the property was central to everything in the village. Unfortunately, there was something happening at the hotel and dinner had to be served in the bar area.
於 2023 年 9 月住了 2 晚
Manager 於 2023年10月3日的回應
We appreciate your feedback about our property's central location in the village. We strive to provide the best possible dining experience for all our guests, and we hope you had an enjoyable meal despite the change in location. Thank you for staying with us and we hope to see you again soon!

10/10 優異

Lee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We arrived early. We knew we couldn’t check in but stopped to get information on parking and shopping. The concierge, David could not have been more helpful and informative. He got us a parking pass and showed me where to park. Parking is at a premium and difficult. He gave us options to spend time before checking in and even inquired with the front desk to see if our room might be ready. It wasn’t but did end up being ready early. They called us to let us know that. At check in, Judy was friendly, funny and informative as well. Every time we came to the lobby she remembered us by name. The staff is friendly and accommodating, especially David and Judy. True assets to you company and brand. Love the room and property!
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月3日的回應
We're thrilled to hear about the exceptional service you received from our team members, David and Judy, during your stay. It's wonderful to know that they went above and beyond to make your visit enjoyable and hassle-free. We appreciate your kind words and will make sure to pass on your compliments to them. We're delighted that you loved the room and property as well. Thank you for choosing us, and we look forward to welcoming you back in the future!

8/10 不錯

Robin

讚好：整潔度、職員與服務和住宿狀況
Parking was poor. Valet was 2/3 available but we were denied parking there even if we paid because the owner was coming. Service in the restaurant was very slow to order, food to come and to pay the bill.
於 2023 年 9 月住了 2 晚
Manager 於 2023年10月3日的回應
We apologize for the inconvenience you experienced with parking and restaurant service during your stay. Your feedback is valuable, and we will work to improve these aspects of our service to ensure a smoother and more enjoyable experience for all guests. We hope you'll consider giving us another opportunity to provide you with a better experience in the future.

6/10 一般

Penelope

家人同遊
讚好：住宿狀況
不滿：職員與服務
While the hotel looks lovely and our 2 bedroom suite was very spacious and comfortable the service in this hotel is horrible. We had to get our own cart to get our luggage and my daughter had to push it into the hotel, until the bell guy showed. He refused to help us take it to our room which was the last suite on the 3rd floor , at the very end of the hotel. My husband wasn’t around to help us because he was told we couldn’t valet park or park in the empty spaces out front but had to park far away in a lot down the block. What a joke. We came back after dinner and that lot out front still had spots. But us in a 2 bedroom suite get the worst parking. The front desk woman was slow to check people in, didn’t explain anything properly. We didn’t learn about the internet. Didn’t learn about the pool or hot tub- until our daughter saw it from her window. We saw one worker later in the evening and asked him in the parking lot about the parking again and he said we had to park far away too. This hotel is lovely inside, the rooms very comfortable, but they are being stingy on the staff and service. So I wouldn’t stay here again . It made our whole stay upsetting due to the service. They actually do not care about the guests.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月29日的回應
We're truly sorry to hear about the disappointing service experience you had during your stay at our hotel. We deeply regret that we fell short in providing you with the level of service and attention you deserved.We apologize for the issues you encountered with parking and the lack of assistance with luggage. This is not indicative of the service standards we strive to uphold, and we are actively addressing these concerns with our team to ensure that they are resolved promptly.We hope you might reconsider and give us another chance to provide you with the exceptional stay you deserve should your travels bring you back to the area. Thank you for bringing these issues to our attention.

4/10 欠佳

travis

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Horrible customer service
Hotel was nice but we had issues with the hot water in our room. Talked to guest services they sent someone right up but they didn’t fix the issue she promised to have it taken care of in the morning and we still had issues my wife called and guest services was extremely rude towards here so my wife asked to speak to a manager she was told they would call us and we never heard back. I’ll spend my money at the other resorts there instead of this one again.
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月27日的回應
We're truly sorry to hear about the issues you encountered with the hot water during your stay and the subsequent communication problems with our guest services. Your experience is not reflective of the level of service we aim to provide, and we deeply regret any inconvenience this may have caused.We understand your frustration, and we hope you'll reconsider giving us another opportunity to serve you in the future. Thank you for bringing these concerns to our attention, and we appreciate your feedback.

8/10 不錯

Christopher

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is nice and the staff was helpful. I get annoyed, however, that every time I reserve through Hotels.com I get the worst room available, even when nicer rooms are available.
於 2023 年 9 月住了 3 晚
Manager 於 2023年9月21日的回應
We appreciate your positive comments about our property and the helpfulness of our staff. We apologize for any inconvenience you've experienced with room assignments when booking through Hotels.com. Your feedback is important to us, and we hope your next stay with us will be even more enjoyable. Thank you for sharing your concerns.

10/10 優異

Lisa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nicer hotel than others in the area for the same price.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月20日的回應
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be a nicer option compared to others in the area for the same price. We appreciate your support, and we look forward to welcoming you back in the future.

10/10 優異

Nancy (Johnstown)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The resort was charming and well-kept. The entire staff were friendly and accommodating.
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月20日的回應
We aim to provide a memorable stay for all our guests, and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future.

4/10 欠佳

Todd

伴侶同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Did a long bike race. Checked in and looking forward to a hot shower. No hot water.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月18日的回應
We're truly sorry to hear about the inconvenience you experienced with the lack of hot water during your stay after your long bike race. Please accept our sincere apologies for this issue, as it falls short of the high standards of service we strive to provide. We hope you'll consider staying with us again in the future and allowing us the opportunity to provide you with a much more enjoyable experience.

10/10 優異

Dianna

讚好：整潔度、職員與服務和住宿狀況
Excellent
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月18日的回應
Thank you for staying with us and sharing your positive feedback. We hope to welcome you back again soon!

10/10 優異

Jeffrey

讚好：住宿狀況
Very nice facilities all staff was very helpful. I will be back for another stay in the future.
於 2023 年 8 月住了 2 晚
Manager 於 2023年9月4日的回應
Thank you for your kind words! We're delighted to hear that you enjoyed our facilities and found our staff helpful. We look forward to welcoming you back for another stay in the future.

10/10 優異

Carlene

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The stay was amazing clean and met our families needs.
於 2023 年 8 月住了 2 晚
Manager 於 2023年9月4日的回應
Thank you for choosing our accommodation, and we hope to welcome you back in the future.

8/10 不錯

Sally

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking lot too far
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月28日的回應
We hope you had a pleasant overall stay despite the parking. Thank you for choosing to stay with us.

10/10 優異

Robert

於 2023 年 8 月住了 4 晚
Manager 於 2023年9月20日的回應
Thank you for sharing your positive rating! We hope to see you again soon!

10/10 優異

Liliana (Miami)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the location of the property right outside is the arm and gondolas.
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月22日的回應
Thank you for sharing your feedback! We're glad to hear that you liked the convenient location of our property. We look forward to welcoming you back in the future for another enjoyable visit.

10/10 優異

Larry

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean Hotel, nice staff.
於 2023 年 8 月住了 3 晚
Manager 於 2023年8月16日的回應
Thank you for your kind words! We're delighted that you found our hotel clean and enjoyed interacting with our staff. We hope you had a pleasant stay and look forward to welcoming you back in the future.