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“Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent……

“Room is very nice & staff was very kind & helpful.”

“Café da manhã muito gostoso e bem servido. A hospedagem é bem cuidada e com cara de casa da vovó, super aconchegante. E equipe de funcionários foi muito receptiva, gentil e nos deram muitas dicas para nossa viagem.”

“The garden room that I booked was just okay a bit disappointed as here is not even a single bottle of water in the room I have forgotten to make provision for water...the breakfast is a bit disappointed compared to the dinner which is delicious 😋”

“It was expensive. The cottage had a terrible view. The small double bed blanket wasn't big enough for 2 people.”

“Enjoyed the room and areas around it”

“Wir waren zwei Nächte in dieser Unterkunft und haben uns vom ersten Moment an wohlgefühlt. Die Unterkunft liegt etwas außerhalb und bietet eine wunderschöne, ruhige und idyllische Atmosphäre. Der Vermieter hat uns herzlich empfangen und uns alles in der Unterkunft gezeigt. Das Frühstück hatten wir dazugebucht und es war mit Abstand das beste während unseres 15-tägigen Südafrika-Aufenthalts. Es gab viele liebevoll selbstgemachte Speisen, darunter Brötchen, Pancakes, Obstsalat, Marmeladen und……

“They didn’t have our reservation!”

“Superb hotel! We love it. An annual visit we would not miss. Highly recommended.”

“Wonderful property, very convenient location, clean and very well equipped ”

“L'endroit est magnifique, à côté d'une rivière,la nature,les bruits des animaux,la tente est bien mais je pense plutôt en été et printemps,en ce moment c'est l'hiver,du coup on a eu un peu froid mais le séjour s'est tout de même bien déroulé... C'est rudimentaire mais bien équipé, prévoyez des boules quies pour les bruits extérieurs... Il y'a deux piscines ( pas testés), l'une d'eau froide et l'autre d'eau chaude... Pas loin d'une cascade ( 5 minutes à pied) Les sanitaires communs sont très……

“Equipe sensacional! Hotel lindo! O ruim é o banheiro sem uma porta, cortina.”

“EVERTHING about this place defies description, from the villas, to the 5 Star meals, to the staff…words fall short!”

“⭐⭐⭐⭐⭐ Absolute feel-good recommendation! We had a wonderful stay at The Sabie Town House Guest Lodge and would return anytime. Mr The owners are exceptionally warm and take great care of their guests with genuine dedication. From the very first moment, you feel truly welcome. The rooms are rather simple, but lovingly and thoughtfully decorated. We especially appreciated the complimentary sherry as a small gesture of hospitality, as well as the coffee and tea facilities in the room. The……

“Beautiful and tranquil location. The views are stunning across the hills and Sabie river. The cottage was beautifully decorated and designed. The staff was friendly and very helpful. The food was delicious ”

“We had a great rest and thoroughly enjoyed the excellent breakfast with pancakes made by the owner as a highlight. Would absolutely stay again!”