The Old Ticket Hall

We booked a Deluxe Queen Room, we didn’t seem to get that, due to late check in, it would appear that we got allocated some form of accessible room which wasn’t what we booked, this meant that our bathroom was a wet room and really not what we wanted at all, the entire floor of the bathroom got soaked each time the shower was used, the Air con in the room didn’t seem to work properly. Possibly should have addressed this with the hotel directly but we only used it for sleeping but upon reflection it wasn’t a great experience, only silver lining was that the hotel was heavily discounted on Expedia compared to usual price, I’d of been very unhappy had we paid full price for the room.

Good hotel with a good location to Victoria Rail Station. Hard to access whilst construction work is ongoing. Hotel bar staff were not very attentive, serving another customer first, after taking our order. Hotel is not worth £300 a night on a weekday. Is simply too big for that price point (ie. not exclusive enough). Other than that, the hotel got the job done for a one night stay. Couldn't enjoy the included breakfast as did not start until 7am, we had to be on a train at that time. Earlier start to breakfast would be nice.