Rio de Janeiro Tijuca Lake Hotels

"Excelente hotel, clásico, con prestaciones correctas, y muy buena zona. Súper recomendable"

"I loved the room view . The breakfast offered was fantastic as well !! As an issue to work on would be the late check out policies . It is said that you pay 50%for a late check out ( until 6pm) which I was willing to do , but even showing the fare published in the hotel site to calculate half of it , they came out with a higher fare in their system and charged me 20% more than I thought I would pay . The lady hotel manager did not have a clear explanation about it , but paying what she said was the only way to extend it . That would be the only negative point I could mention about my stay."

"This is a 3 star hotel, not the 4. Hallway cleanliness was below 4 star expectations. Our shower had black mold in the grout. Mold was also where we had to hang the towels on the hooks on the wall. Breakfast was ok, too many breads that taste the same, eggs were below average. Only fruit and yogurt saved breakfast. Pool - grout had mold, so I did not even swim. Beds we comfortable and clean sheets we changed daily. That was good. Location is good, beach is close."

"The staff were unhelpful and definitely not a place to stay if you are an english speaking tourist. At times, they will not be able to help any requests and will speak about you to eachother in front of you. If asked for help, staff will leave to “fix the issue” and disappear for 10 minutes despite telling you it’ll be a few minutes. Upon retuning, they’ll greet coworkers, go behind the counter and “work” on stuff until approached again regarding request. Definitely needs better staff but otherwise, good and growing location, close enough to attractions. Generic requests are well received and most times, staff was great and helpful, just something to be weary about for anyone coming in with poor portuguese."

"I had an interaction with a male receptionist that was absurd. I stopped by the hotel a few days before the check in date and there were a man and a woman working in the front desk, I approached the man, who was looking at me and spoke to him about what I needed. He didn't answer me, instead he looked down to his computer like I didn't exist. So the woman offered help, and I started talking to her. Another man arrived and that male receptionist spoke to him, normally like he should had spoken to me. I have never encountered such behavior, maybe because I am a Centurion client, I am not used to be treated this way, but for sure we are not coming back to this hotel. We had to travel sooner so we didn't stay at this hotel but the front of the hotel was not very clean."

"Great place. Very attentive and friendly staff."

"The location to this hotel and valet parking was wonderful"

"Super close to the ocean, friendly staff, very good breakfast "

"There was a construction going on in the room above us, after complaining for 3 days, they finally moved us to another room, also with construction happening in a room above ours. And the rooms are old and dirty. Worst experience ever!"