“The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the……
“The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the……
“RoW was a delightful exoerience. Out of all of the options we found this was the most representative of the history involving Rotterdam's maritime history. The Owner provided phenomenal communication, answering all questions in detail and throughly. She also privided us with an account of the work done on the Wilhemina and scrumptious breakfasts!”
“RoW was a delightful exoerience. Out of all of the options we found this was the most representative of the history involving Rotterdam's maritime history. The Owner provided phenomenal communication, answering all questions in detail and throughly. She also privided us with an account of the work done on the Wilhemina and scrumptious breakfasts!”
"My stay at this hotel was deeply disappointing from start to finish. Service felt indifferent, even careless. At check‑in, staff gave no information about breakfast or cleaning, and no housekeeping was done during my stay. When noise from nearby rooms became unbearable, I asked for help. A staff member named Evan promised to check but never asked for my name or room number. Later, he investigated the wrong room entirely, and despite my follow‑up, never came to mine. The inconsistent attitude—especially when compared with how he handled another guest—was striking.
The room itself was poorly maintained: no kettle, no fridge, no tissues, weak lighting, and unstable shower temperature. At dawn, the air turned icy, yet guests couldn’t adjust the heating because it was centrally controlled. Even small conveniences were missing, making the space uncomfortable and cold in both atmosphere and design.
The environment was equally unpleasant. The walls let in constant noise from pipes, doors, and passing conversations. The lobby, open to the public as a makeshift lounge, was crowded and loud, leaving no peaceful corner for guests to rest.
Breakfast was the final let‑down—barely more than eggs, with few pastries and no fruit variety. The menu listed muffins, but staff claimed they cost extra. Tables were sticky and uncleared. For a hotel that calls itself sustainable, the practice of using disposable bathroom cups and motion‑sensor lights that switch off mid‑shower felt stingy instead."
"Self-check but the staff are very laid-back :)
Many times there is no one at the lobby to serve.
Coffee machine is shut down in the lobby. Sparkling water is just normal still water.
There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a hint. Saw me but then continued to chat then slowly went to take a wrong luggage to me. No apologises whatsoever. It was late at 12am and I just wanted to m shower and sleep since I had a very early meeting.
Meanwhile the (suppose) senior manager just bounces every request to others by saying : you can find my colleague. He just sat at the bar and drank while there were more than 1 group of guests in need.
Not sure why and they did not clean our room at the second last night with the cleaning card hanged outside. ( we left in the morning )
Another room’s guest put their finished meal in the corridor for collection but it was there whole day/night.
Good location and facilities but poor service. "