The overall stay is very satisfactory. The location is very convenient. It would be better if parking spaces could be opened for guests to park.
Chun Yu
於 2024 年 3 月住了 1 晚
ヴィラフォンテーヌ東京大手町 くちこみ担当 於 2024年3月19日的回應
Thank you very much for staying at Hotel Villa Fontaine Tokyo Otemachi.Thank you very much for taking the time out of your busy schedule to send us your feedback regarding your stay.We will share it with all our staff and use it as encouragement for the future.All of our staff will continue to work hard to ensure customer satisfaction.Thank you for taking the time out of your busy schedule to provide us with your valuable feedback.We look forward to serving you again.Villa Fontaine Tokyo Otemachimanager
Thank you very much for choosing Hotel Villa Fontaine Tokyo Otemachi.Thank you again for taking time out of your busy schedule to give us your feedback on your stay.All of us at Hotel Villafontaine Tokyo Otemachi will continue to strive to provide the highest level of service and satisfaction to all of our guests.We look forward to serving you again.
8/10 不錯
Lai Kuen
家人同遊
2023年5月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Value for money
The English of the receptionist is very good! The room is very comfortable. The double bed is big enough for two persons. Good value for money. Also, Otemachi is the transiting point for many metro lines.
Lai Kuen
於 2023 年 4 月住了 2 晚
Villa Fontaine TOKYO OTEMACHI 於 2023年5月21日的回應
Thank you very much for choosing Hotel Villa Fontaine Tokyo Otemachi.Thank you again for taking time out of your busy schedule to give us your feedback on your stay.We are very pleased to hear your kind words about the hospitality of our staff.We are not satisfied with your kind words, and we will continue to work hard to satisfy more guests.We look forward to serving you again.
Villa Fontaine TOKYO-OTEMACHI Manager 於 2020年2月5日的回應
Thank you for staying our our hotel.
And thank you for the great review .
We sincerely look forward to welcoming your stay again.
Villa Fontaine TOKYO-OTEMACHI Manager
6/10 一般
KAM CHEONG
家人同遊
2020年1月1日
讚好:整潔度、職員與服務和客房舒適度
Fuji trip
The staff are friendly, but no air-dryer in the room is not good. The choice of breakfast is less, most of them are cold.
KAM CHEONG
於 2019 年 12 月住了 1 晚
Villa Fontaine Tokyo Otemachi, Manager 於 2020年1月6日的回應
Dear Ms. or Mr. Kam Cheong
I am very sorry for the cunfusion as to where the blow dryer is.
It is actually in your room, to be exact, on the table.
In all of our rooms, there are humidifiers as room amenity.
Again, thank you very much for giving us your thoughts that we can improve more.
All of our staffs look forward to welcoming your stay next time.
Best regards,
8/10 不錯
Chi Shing
商務旅客
2019年12月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chi Shing
於 2019 年 12 月住了 1 晚
Villa Fontaine Tokyo Otemachi, Manager 於 2020年1月23日的回應
Dear our valued guest
Thank you very much for staying with us.
It is sincerely appreciated that you took a time to write the review. Your thoughts and advices are truly helpful for our improvement.
We all glad to welcome your stay and hopefully you enjoyed spending time in Tokyo.
All of our staffs look forward to seeing your next journey that starts from here next time.
Best regards,
6/10 一般
真實旅客
2019年10月22日
讚好:整潔度和職員與服務
small breakfast area with narrow table. limited food selection
真實旅客
於 2019 年 10 月住了 2 晚
Villa Fontaine TOKYO-OTEMACHI Manager 於 2019年10月26日的回應
"Thank you for staying our our hotel.
We sincerely look forward to welcoming your stay again.
Thank you for staying with us.
We look forward to surving you again.
10/10 優異
真實旅客
商務旅客, 多人同遊
2019年7月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 7 月住了 2 晚
Villa Fontaine TOKYO-OTEMACHI Manager 於 2019年7月7日的回應
"Thank you for staying our our hotel.
And thank you for the great review .
We sincerely look forward to welcoming your stay again.
Villa Fontaine TOKYO-OTEMACHI Manager
"
6/10 一般
Wing Yan
2019年6月17日
讚好:整潔度和職員與服務
Wing Yan
於 2019 年 6 月住了 6 晚
Villa fontaine Tokyo-Otemachi Manager 於 2019年6月20日的回應
Tnank you for staying with us.
We look forward to surving you again.
Thank you for staying with us.
We are sorry to inconvenience.
We llok forward to surving you again.
Thank you for your review.
6/10 一般
Hung Lu
2019年5月22日
不滿:整潔度和客房舒適度
Rooms were not thoroughly cleaned. Dust was still seen on desk; I doubt whether vacuuming was really done or not. No water dispenser was provided. Furniture was quite old.
Hung Lu
於 2019 年 5 月住了 8 晚
Villa Fontaine Otemachi, Manager 於 2019年5月26日的回應
Dear Ms. or Mr. Hung Lu
Thank you very much for staying with us.
We are very sorry that cleanness of the room did not live up to your expectation.
It will be promised that all of our rooms are thoroughly and professionally cleaned. All of our staffs also double check to leave nothing unpleasant that guests feel.
In terms of drinking water, tap water from bathroom in all of our rooms are drinkable. If you would like to buy a bottle of water, there is a vending machine at 1st floor.
Your thoughts and advices are truly helpful for our improvement.
We all glad to welcome your stay and hopefully you enjoyed spending time in Tokyo.
All of our staffs look forward to seeing your next journey that starts from here next time.
Best regards,
Thank you for staying with us. And Thank you for your review. I'm glad you are satisfied. We are looking forward to serving you again. VillaFontaine Tokyo-Otemachi Manager
Thank you for staying with us.
And Thank you for your review.
We are looking forward to serving you again.
10/10 優異
真實旅客
2019年4月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 3 月住了 4 晚
Villa fontaine Tokyo-Otemachi Manager 於 2019年4月14日的回應
Thank you for staying with us.
We hope to see you again.
10/10 優異
Dayday
伴侶同遊
2019年4月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Near to jr station,many kinds of food near hotel,near 7-11 and aeon
Dayday
於 2019 年 3 月住了 5 晚
Hotel Villa fontaine Tokyo-Otemachi Manager 於 2019年4月20日的回應
Mr./Ms.Dayday
Thank you for staying with us, and thank you for posting to the review.We are very happy.
There are many sightseeing spots in our area. For exsample,Imperial Palace. It takes about 20 minutes on foot.
We are look forward to serving you again.
Thank you for staying with us.
And thank you for your review.
I am glad you were satisfied our hotel.
How was the marathon?
I am glad if it becomes one of the presious memories.
We are looking forward to serving you again.
Thank you for staying with us.
And thank you for your review.
We are looking forward to serving you again.
8/10 不錯
真實旅客
2019年1月15日
真實旅客
於 2019 年 1 月住了 6 晚
Hotel Villa Fontaine Otemachi Manager 於 2019年1月22日的回應
Thank you for staying with us.
And thank you for high rating.We are very happy.
We look forward to serving you again.
10/10 優異
真實旅客
2019年1月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 10 月住了 4 晚
Villa Fontaine Otemachi, Manager 於 2019年1月10日的回應
Dear our valued guest
Thank you very much for staying with us.
We all glad to welcome your stay and hopefully you enjoyed spending time in Tokyo.
All of our staffs look forward to seeing your next journey that starts from here next time.
Best regards,
10/10 優異
YiYu
2019年1月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
YiYu
於 2018 年 12 月住了 5 晚
Villa Fontaine Otemachi, Manager 於 2019年1月10日的回應
Dear our valued guest
Thank you very much for staying with us.
We all glad to welcome your stay and hopefully you enjoyed spending time in Tokyo.
All of our staffs look forward to seeing your next journey that starts from here next time.
Best regards,
10/10 優異
真實旅客
2019年1月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 10 月住了 4 晚
Hotel Villa Fontaine Otemachi Manager 於 2019年1月5日的回應
Thank you for staying with us.
And thank you for high rating.We are very happy.
We look forward to serving you again.
Dear Ms. or Mr. Ying Wah
First of all, thank you very much for sharing your experience of stay at our hotel and taking the time to write the review.
It is our pleasure to hear that you feel positive about our location. As you already mentioned, there are so many transportations, such as bus, trains, and taxi, to help your trip to be more stress-free and convenient. One of the nearest station to our hotel called Kanda station locates in which there are reputable Japanese style bar (Izakaya) and restaurants in walking distance.
Again, we appreciate your feedback and thoughts on our hotel and will work on what was negative and improvements that you made us realize.
All of our staff look forward to welcoming your stay next time.
Sincerely,
8/10 不錯
真實旅客
2018年12月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
步行5分鐘到JR 神田站,步行到東京站15 分鐘。房間可平放兩個行李喼。但兩次check in 時都有問題。
真實旅客
於 2018 年 11 月住了 2 晚
Villa Fontaine OTEMACHI Manaer 於 2018年12月4日的回應
Thank you for your stay.
Our hotel is near the TOKYO station, OTEMACHI station, KANDA station.
We are looking forward to seeing you again.
2/10 很差
CHIAOJUI
2018年11月21日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
CHIAOJUI
於 2018 年 11 月住了 4 晚
VillaFontaine Otemachi Manager 於 2018年11月26日的回應
Thank you for staying with us.
And Thank you for your review.
We are looking forward to serving you again.
10/10 優異
真實旅客
2018年11月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 11 月住了 4 晚
Hotel Villa Fontaine Otemachi Manager 於 2018年11月14日的回應
Thank you for staying with us.
And thank you for high rating.We are very happy.
We look forward to serving you again.
Hotel Villa Fontaine otemachi Manager 於 2018年11月10日的回應
Thank you for staying with us.
And thank you for your compliment.
it is very convenient to acsess various sightseeing spots from this hotel.
We look forward to serving you again.
Hotel Villa Fontaine Tokyo-Otamachi 於 2018年9月24日的回應
Thank you for staying at our hotel.
The hotel is conveniently located.
It is 5 minutes on foot from Kanda station.
It is about 10 minutes by train from Tokyo Station. You can stay in business even on a trip.
Please stay when you come to Tokyo
8/10 不錯
真實旅客
2018年9月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 9 月住了 7 晚
Hotel Villafontaine Otemachi Manager 於 2018年9月20日的回應
Thank you for staying with us.
We hope to serving you again.
Hotel Villafontaine Otemachi Manager
10/10 優異
真實旅客
2018年9月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
離神田站很近,房間算大的
真實旅客
於 2018 年 9 月住了 7 晚
Villa Fontaine Tokyo-Otemachi Manager 於 2018年9月17日的回應
Thank you for staying with us.
We are really close from Kanda station.
We are glad to hear what you said.
We're looking forward to see you again at Villa Fontaine Tokyo-Otemachi, When you come to Tokyo next time.
Thank you
8/10 不錯
YIFU
2018年9月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
YIFU
於 2018 年 9 月住了 2 晚
Villafontaine OTEMACHI Manager 於 2018年9月11日的回應
Thank you for staying our hotel.
And thank you for the great review .
We will be glad to meet again when I come back to Japan.
Villafontaine OTEMACHI Manager
10/10 優異
FAI CHING
2018年9月6日
好乾淨!方便!
FAI CHING
於 2018 年 8 月住了 5 晚
Hotel Villa Fontaine Otamchi 於 2018年9月9日的回應
Thank you for staying at our hotel.
It was nice that you were satisfied.
Please use again.
Thank you for your comment.