Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.We apologize for not being able to satisfy you during your staying.We will improve our service better to make you satisfied for your next stay.Thank you very much for your valuable feedback.
10/10 優異
KUI KWAN (Mei Foo Sun Chuen)
2024年4月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location is very good, very close to the Metro station. Many 7-11 & Family Mart nearby! Will consider to stay here again next time! 👍👍
KUI KWAN
於 2024 年 4 月住了 4 晚
Yamada/Receptionist 於 2024年4月9日的回應
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We will try to improve our service for our guests. If you have any opportunity to visit Tokyo, we hope to see you at our hotel again.
2/10 很差
WM
2024年3月19日
不滿:職員與服務和住宿狀況
The bed collapses, won't change the room. Very uncomfortable
WM
於 2024 年 3 月住了 3 晚
Tamura / Reception 於 2024年3月19日的回應
Thank you very much for choosing APA Hotel Shinjuku-Gyoemmae.We are very sorry for the inconvenience and discomfort you experienced during your stay regarding our hotel facilities.We will strive to improve our services in the future based on your valuable feedback.Thank you very much for your valuable feedback.
10/10 優異
Kwok Wai
2024年3月14日
讚好:整潔度、職員與服務和住宿狀況
完全合乎標準,位置交通方便,附近很多好吃的,工作人員專業有禮。
Kwok Wai
於 2024 年 3 月住了 7 晚
接待员 大内 於 2024年3月14日的回應
感谢您从众多酒店中选择入住 APA 酒店。我们很高兴收到您对我们酒店位置和员工服务的赞扬。非常感谢。下次您再来新宿时,我们将非常欢迎您再次光临。我们全体员工期待您的再次光临。非常感谢您的宝贵意见。
8/10 不錯
Chi Leung
2024年3月10日
讚好:整潔度、職員與服務和住宿狀況
Chi Leung
於 2024 年 3 月住了 4 晚
Tamura / Reception 於 2024年3月11日的回應
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.
10/10 優異
Kwai Ming
2024年3月9日
讚好:整潔度、職員與服務和住宿狀況
Kwai Ming
於 2024 年 1 月住了 4 晚
Tamura / Reception 於 2024年3月11日的回應
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.
8/10 不錯
Ip
2024年3月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
附近有4間拉麵,夜晚12點後餓唔死。
Ip
於 2024 年 3 月住了 3 晚
接待员 大内 於 2024年3月5日的回應
非常感谢您在众多酒店中选择入住 APA 酒店。我们全体员工非常高兴收到您对我们酒店位置的赞美。非常感谢。下次您来新宿时,请再次光临本酒店。我们全体员工期待再次与您相见。非常感谢您的宝贵意见。
10/10 優異
Tik Lun Jeffrey
2024年3月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The overall experience is good. Staff are very friendly and helpful. He helped me to change the room because of the mattress is too old.
Other than that, everything is good.
Tik Lun Jeffrey
於 2024 年 2 月住了 4 晚
Receptionist Sato 於 2024年3月4日的回應
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. We are very honored to hear your compliments about our staff's service. However, we apologize for the inconvenience caused by the mattress. Although it is difficult to improve it immediately, we will consider it as an improvement plan.Thank you very much for taking the time to write this message.
8/10 不錯
CHIN-YUAN
家人同遊, 多人同遊
2024年2月18日
讚好:整潔度、職員與服務和住宿狀況
如果有中文的服務人員就更完美
CHIN-YUAN
於 2024 年 2 月住了 5 晚
接待员大内 於 2024年2月18日的回應
非常感谢您在众多酒店中选择入住 APA 酒店。我们很高兴收到您对我们酒店位置和周边设施的赞美。非常感谢。下次来新宿时,请再次光临本酒店。我们的全体员工期待着再次见到您。非常感谢您的宝贵意见。
10/10 優異
Bruno
多人同遊
2024年2月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
入住多次,一直是在東京住宿的首選之一
Bruno
於 2024 年 1 月住了 1 晚
10/10 優異
Sau Fan
家人同遊
2024年2月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is so convenient and staffs are very helpful to handle my courier to another hotel
Sau Fan
於 2024 年 2 月住了 4 晚
Sato / Receptionist 於 2024年2月5日的回應
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae.We are glad to hear that you liked our hotel, which is located near the station and in a very convenient location. We are also pleased to hear that our staff was able to meet your needs.Thank you very much for taking the time to write this message.We sincerely look forward to welcoming you again.
6/10 一般
CHUNG YEH
2024年1月30日
CHUNG YEH
於 2024 年 1 月住了 1 晚
Ouchi / Receptionist 於 2024年1月31日的回應
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very glad to hear that you enjoyed your stay at APA Hotel, and we would like to take this opportunity to express our sincere appreciation for your kind words.We will continue to strive to improve our efforts in the future.Thank you very much for your valuable feedback.
4/10 欠佳
chun wai
2024年1月27日
chun wai
於 2024 年 1 月住了 4 晚
Yufu / Receptionist 於 2024年1月30日的回應
Thank you for staying at APA Hotel Shinjuku-Gyoemmae.We hope you were satisfied with your stay.If we have caused you any discomfort, we would appreciate it if you could point it out to us.We hope you will choose APA Hotel again next time and we will continue to improve our services.We look forward to welcoming you again.
6/10 一般
Chi Wing
多人同遊
2024年1月26日
讚好:職員與服務
不滿:整潔度和住宿狀況
住六晚得一枝樽裝水供應,不介意沒人清潔打掃房間可以入住,地理位置方便,便利商店有多間!餐廳多選擇
Chi Wing
於 2024 年 1 月住了 2 晚
接待员 大内 於 2024年1月26日的回應
非常感谢您在众多酒店中选择入住 APA 酒店。您对我们酒店好的方面和坏的方面的详细评价让我们 APA 酒店全体员工感到非常自豪。我们希望您下次来新宿时还能入住我们酒店。我们全体员工期待着再次见到您。非常感谢您的宝贵意见。
6/10 一般
Chi Wing
2024年1月25日
Chi Wing
於 2024 年 1 月住了 4 晚
Masumura/Receptionist 於 2024年3月20日的回應
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉. We truly appreciate your warm review, we were honored to have you at our hotel. We hopefully serve you again in the near future.
10/10 優異
chak gay c
2024年1月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
chak gay c
於 2024 年 1 月住了 3 晚
Yamada/Receptionist 於 2024年1月23日的回應
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.
6/10 一般
Cho Hang
2024年1月21日
整體一般,價錢略貴,性價比不高
Cho Hang
於 2024 年 1 月住了 1 晚
Yamada/Receptionist 於 2024年1月23日的回應
非常感謝您入住 APA Hotel〈新宿御苑前”。對於未能讓您滿意,我們深表歉意。希望很快能見到您。
8/10 不錯
Kam Por
家人同遊
2024年1月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務員態度親和,盡力協助幫忙所需。
Kam Por
於 2024 年 1 月住了 6 晚
Okuhara / Receptionist 於 2024年1月18日的回應
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae.We are very pleased to hear that you were satisfied with the service provided by our staff. We will continue to make every effort to improve our services to the satisfaction of our many guests. We look forward to welcoming you again.
6/10 一般
Ching Hsuan
2024年1月17日
Ching Hsuan
於 2024 年 1 月住了 2 晚
Okuhara / Receptionist 於 2024年1月18日的回應
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae.We will continue to make every effort to improve our services to the satisfaction of our many guests. We look forward to welcoming you again.
10/10 優異
Yee Fung Yvonne
2024年1月15日
Yee Fung Yvonne
於 2024 年 1 月住了 3 晚
Okuhara / Receptionist 於 2024年1月16日的回應
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae. We are very pleased to hear that you had a pleasant stay with us. We will continue to make every effort to improve our services to the satisfaction of our many guests. We look forward to welcoming you again.
10/10 優異
WAI LUN
2024年1月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
WAI LUN
於 2024 年 1 月住了 3 晚
Takebayashi/Receptionist 於 2024年1月15日的回應
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae.All of us at APA Hotel Shinjuku Gyoenmae are delighted that we were able to meet your expectations during your stay.We look forward to welcoming you back to our hotel.
8/10 不錯
HUILIN
2024年1月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
溫泉大浴場特色
HUILIN
於 2023 年 12 月住了 8 晚
接待员 佐藤 於 2024年1月11日的回應
非常感谢您入住 APA Hotel Shinjuku Gyoenmae。我们很高兴听到您对我们的公共浴室感到满意。我们期待您的再次光临。
8/10 不錯
Yun-Chien
家人同遊
2024年1月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
就一般般的APP飯店XD
地點還不錯 房間偏小但乾淨 服務不錯 英文可溝通
Yun-Chien
於 2023 年 12 月住了 5 晚
接待员 大内 於 2024年1月10日的回應
非常感谢您在众多酒店中选择入住 APA 酒店。我们很高兴收到您的赞美,也很高兴听到您在我们这里住得很愉快。非常感谢您的赞誉。如果您下次再来新宿,我们将非常高兴。我们全体员工都期待着您的再次光临。非常感谢您的宝贵意见。
8/10 不錯
YI-JEN
家人同遊
2024年1月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
便利性高的旅館!
房間不大但地理位置還算不錯,走15分鐘可到熱鬧的新宿站,逛街吃東西非常方便。
YI-JEN
於 2023 年 12 月住了 2 晚
接待员 大内 於 2024年1月10日的回應
非常感谢您在众多酒店中选择入住 APA 酒店。我们全体员工都非常高兴收到您的赞美,并对客房的紧凑性表示理解。非常感谢。下次您再来新宿时,请再次光临本酒店。我们全体员工期待再次与您相见。非常感谢您的宝贵意见。
10/10 優異
Kai Yin
2024年1月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
If rubbish bag is refill everyday then it will be perfect.
Close to train station, has great SPA
Kai Yin
於 2023 年 12 月住了 12 晚
Ouchi / Receptionist 於 2024年1月8日的回應
Thank you for choosing to stay at APA Hotel〈SHINJUKU-GYOEMMAE〉 from amongst many hotels.All of us at APA Hotel are very happy to hear that you gave us a perfect score for the large bathrooms and the location of the hotel.Thank you very much.If you need anything else, such as rubbish bags, please let us know each time and we will do our best to prepare them for you.We look forward to welcoming you back to our hotel next time you are in Shinjuku.All of our staff look forward to seeing you again.Thank you very much for your valuable feedback.
10/10 優異
Chun-Jen
2023年12月31日
Chun-Jen
於 2023 年 12 月住了 1 晚
Tamura / Reception 於 2024年1月2日的回應
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are glad to hear that you were generally satisfied with your stay.As you mentioned, our hotel faces the Shinjuku area and is very accessible.We sincerely look forward to welcoming you again.
10/10 優異
Kwai Heung
家人同遊
2023年12月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務很好,要求同一樓層,他們都安排 ,
感謝他們態度熱誠
Kwai Heung
於 2023 年 12 月住了 2 晚
Okuhara / Receptionist 於 2023年12月26日的回應
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae. We are very happy to hear that you had a pleasant stay with us. We sincerely look forward to welcoming you again.
2/10 很差
Ho Ying
家人同遊, 伴侶同遊, 多人同遊
2023年12月20日
不滿:整潔度、設施服務和住宿狀況
Rooms are small. I could barely open my luggage properly inside the room.
Breakfast is poor.
I will not recommend this hotel. Sorry.
Ho Ying
於 2023 年 12 月住了 4 晚
Takebayashi/Receptionist 於 2023年12月22日的回應
Thank you for choosing APA Hotel Shinjuku Gyoenmae.Our entire staff is very sorry that we could not meet your expectations during your stay.The guestrooms are compact in size, but are built in consideration of the environment. We appreciate your understanding.We will share your valuable feedback with our entire staff and make every effort to improve the breakfast.Thank you very much for your valuable feedback.The entire staff looks forward to welcoming you back to our hotel.
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are pleased to hear your compliments about our hotel's location and large public bath. You can check the status of the public baths from the TV in your room, so please take advantage of it the next time you have a chance. We look forward to welcoming you again.
10/10 優異
SIO UN
2023年12月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
SIO UN
於 2023 年 12 月住了 5 晚
Okuhara / Receptionist 於 2023年12月16日的回應
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very happy to hear that you had a pleasant stay with us. We sincerely look forward to welcoming you again.
4/10 欠佳
chun kwai
家人同遊
2023年12月15日
不滿:整潔度、住宿狀況和客房舒適度
chun kwai
於 2023 年 12 月住了 5 晚
Okuhara / Receptionist 於 2023年12月16日的回應
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We will continue to make every effort to improve our services to satisfy our guests. We sincerely look forward to welcoming you again.
10/10 優異
ChenYu
2023年12月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
ChenYu
於 2023 年 10 月住了 4 晚
Okuhara / Receptionist 於 2023年12月16日的回應
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very happy to hear that you had a pleasant stay with us. We sincerely look forward to welcoming you again.
6/10 一般
Chi Cheng
2023年12月12日
讚好:職員與服務
不滿:整潔度
Chi Cheng
Sato / Receptionist 於 2024年2月5日的回應
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae.We sincerely look forward to welcoming you again.
Thank you very much for staying with us at APA Hotel〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location and the cleaning. As you mentioned, our hotel is located near Shinjuku-Gyoemmae station only for one minute walk, and there are some convenience stores and shops.About the bed, pillow, and air conditioning system, we are truly sorry for not being able to follow your wish. We will make efforts to improve them.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.
8/10 不錯
MAN WA
2023年12月12日
讚好:設施服務和住宿狀況
整體房間算是整潔,床墊是太軟。
床單,蓋不住床墊上污漬,有令人嘔心不安。
MAN WA
Okuhara / Receptionist 於 2023年12月19日的回應
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very pleased to hear that you are satisfied with the cleanliness of your room. However, we are very sorry that we could not meet your expectations regarding the softness of the bed. It is difficult to make immediate improvements to the sword that you pointed out, but we will share this information with our staff and make every effort to improve it. We sincerely look forward to welcoming you again.
感谢您在众多酒店中选择入住 APA 酒店。APA 酒店的客房设计紧凑,既环保又能为客人提供足够的休息空间。我们预先感谢您的理解。我们还想指出的是,在一周中的某些日子,当需求量较大时,价格可能会上涨。但是,我们对给您带来的不便表示诚挚的歉意。非常感谢您的宝贵意见。
8/10 不錯
Jason
商務旅客
2023年12月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bed is too soft.
Jason
於 2023 年 11 月住了 3 晚
Okuhara / Receptionist 於 2023年12月6日的回應
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very pleased to hear that you had a pleasant stay with us. We will continue to make every effort to improve our services to satisfy our guests. We look forward to welcoming you again.
8/10 不錯
Pik wa
2023年12月5日
讚好:職員與服務和住宿狀況
Pik wa
於 2023 年 12 月住了 1 晚
Okuhara / Receptionist 於 2023年12月6日的回應
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very pleased to hear that you had a pleasant stay with us. We will continue to make every effort to improve our services to satisfy our guests. We look forward to welcoming you again.
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae.We are very pleased to hear your compliments about our location and large bathrooms during your stay with us.We will continue to provide services that satisfy our guests.We hope you will visit our hotel again when you come back to the area.We look forward to welcoming you again.
10/10 優異
Chao-chi
2023年12月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chao-chi
於 2023 年 11 月住了 2 晚
Tamura / Reception 於 2023年12月5日的回應
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.
There Is No Air Conditioning In The Room and The Room Is Too Hot
Suk Ting
於 2023 年 11 月住了 7 晚
Ouchi / Receptionist 於 2023年11月30日的回應
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 out of many hotels.We are currently in the season of chilly weather as fall turns into winter.The air conditioning system in our hotel is centrally managed throughout the building, so we are currently only providing heating.We apologize for any inconvenience this may cause and appreciate your understanding.Thank you very much for your valuable feedback.
10/10 優異
Siu Hong
2023年11月26日
讚好:整潔度、設施服務和住宿狀況
A good here for short stays, staff are generally nice. As my suitcase was broken, they cannot offer assistance for the disposal. This is the only thing I was not happy with.
Siu Hong
於 2023 年 11 月住了 2 晚
Okuhara / Receptionist 於 2023年11月28日的回應
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae. We are very happy to hear that you had a pleasant stay with us. Please note that we do not provide a storage service for broken suitcases. We thank you for your understanding and cooperation. We look forward to welcoming you again.
6/10 一般
Lee Shan
伴侶同遊
2023年11月25日
讚好:整潔度和職員與服務
The room is really really small, lucky it is tidy & clean.
Better choose a bigger room type if it is for more than one people.
The osen is also very very small. It is the smallest one I have ever been.
Lee Shan
Yasunaga/Receptionist 於 2023年11月27日的回應
Thank you very much for staying at APA Hotel Shinjuku-Gyoenmae. APA Hotel offers compact rooms in pursuit of convenience and functionality. In order for our guests to understand this in advance, we have clearly stated the room size as 11 square meters on the Internet. We appreciate your understanding. Thank you very much for your valuable feedback. We look forward to welcoming you again.
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. We are very pleased that you have chosen APA Hotel Shinjuku-Gyoenmae from among many hotels. We are very happy to hear that you had a pleasant stay with us. We will continue to strive to improve our services for your satisfaction. Thank you very much for taking time out of your busy schedule to give us your valuable feedback. All of us at the hotel look forward to serving you again.
10/10 優異
Hikki
2023年11月16日
Hikki
於 2023 年 11 月住了 4 晚
Yasunaga/Receptionist 於 2023年11月17日的回應
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. We are very pleased that you have chosen APA Hotel Shinjuku-Gyoenmae from among many hotels. We will continue to improve our services to satisfy our guests. Thank you very much for taking time out of your busy schedule to give us your valuable feedback. All of us at the hotel look forward to serving you again.
8/10 不錯
Philip
家人同遊
2023年11月9日
讚好:整潔度、住宿狀況和客房舒適度
3D2N
Convenient location right next to subway station.room super small but clean and neat.
The hot spring at basement very nice for a 3.5 star hotel .
Philip
於 2023 年 11 月住了 2 晚
Ouchi / Receptionist 於 2023年11月10日的回應
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 from among the many hotels available.APA Hotel's guest rooms are deliberately designed to be compact from an eco-friendly perspective and to allow guests to do their work while lying down.Thank you for your understanding.In addition, all of our staff members are very happy to receive your compliments.thank you very much.Next time you come to Shinjuku, please use our hotel again.All of our staff members look forward to seeing you.Thank you very much for your valuable feedback.
8/10 不錯
meihar
多人同遊
2023年11月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good
meihar
於 2023 年 10 月住了 1 晚
Receptionist Sato 於 2023年11月5日的回應
Thank you very much for staying at APA Hotel Shinjuku-Gyoemmae. We are very pleased to hear that you are satisfied with our services. All of us at APA Hotel Shinjuku-Gyoenmae will continue to make every effort to ensure that our guests have a pleasant stay.Thank you very much for your valuable feedback.
8/10 不錯
Ka Wing
2023年11月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
All good until I meet a spider on ceiling in the final morning
Ka Wing
於 2023 年 10 月住了 7 晚
Ouchi / Receptionist 於 2023年11月4日的回應
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 out of many hotels.We understand that you were surprised to find a spider in your guest room.I am very sorry if you felt scared.We, the staff, will be paying close attention to ensure that this does not happen again.As a side note, in Japan, it is said that if you see a spider in the morning, it will bring you good luck.We hope that our customers will have happy days ahead.We hope that you will stay at our hotel again the next time you come to Shinjuku.All of our staff members look forward to seeing you.Thank you very much for your valuable feedback.