The hotel was nice and clean. Although the neighborhood immediately surrounding it was dull, but it was quiet and safe. It is close to different transit stations (bus, train, metro/subway). Staff was friendly and attentive. We did ask for an extra chair in the room since there were 3 of us in the family and only 1 chair in the room...they seemed quite confused by the request but did end up bringing 1 chair to the room and asked if we needed it for all the days of our stay to which we said yes. We also asked for additional luggage rack (there was only 1 in the room and 3 of us with 1 luggage each) and to that they said No and stated they only provided 1 per room...so that was a bummer. Otherwise, everything else was good. Oh, and the Japanese breakfast option is worth the additional charge...it was good and filling. You can order it a day before each time you want it.