I had a minor stroke on the airplane on the way to Japan. I went into the hospital on 12/18 and am in the process of being discharged (12/25). I tried to call the hotel to see if I could cancel my reservation before the date I was supposed to check-in, but was told that they didn't have anyone with my name or reservation number. I did not have the energy to be able to figure out what was going on. So, I just had to forego the trip and lose the money. This is why I am giving an overall of 1 star.