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元素多倫多機場酒店的評價

3.5 out of 5
元素多倫多機場酒店
6257 Airport Road, Mississauga, ON

評價

9.0

卓越

10 分評分，優異；523 則評價中有 354 則" "
8 分評分，不錯；523 則評價中有 106 則" "
6 分評分，一般；523 則評價中有 33 則" "
4 分評分，欠佳；523 則評價中有 13 則" "
2 分評分，很差；523 則評價中有 17 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Sherif

讚好：整潔度、職員與服務和住宿狀況
I love Element because of the wide rooms, it’s comfortable, would appreciate a tall mirror inside the room.
於 2024 年 5 月住了 5 晚

4/10 欠佳

Mohammed (Novi)

讚好：設施服務和住宿狀況
不滿：整潔度和職員與服務
Nice property but lack of cleaning. Kitchen stuff where rusty, charging for parking is madness. Breakfast was disappointing too and had 2 breakfast one where you pay more and had nothing special. My takeaway money hungry hotel while giving you the experience of motel 6
於 2024 年 5 月住了 2 晚
Management 於 2024年5月21日的回應
Dear guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable, and we hope you will give us another opportunity to provide you with a more satisfying experience.Regards,Management

8/10 不錯

Victoria

讚好：整潔度、職員與服務、設施服務和住宿狀況
Air conditioning is a bit noisy. But other than that good enough.
於 2024 年 5 月住了 1 晚
The Management 於 2024年5月19日的回應
Dear Guest,We are deeply sorry to hear of your disappointing room experience especially with Air Conditioning, and we sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the maintenance department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management

8/10 不錯

Tracy

家人同遊
讚好：職員與服務
Was not expecting to pay $30 a day for parking. And breakfast was the same every day. Bonus pool is open 24 hours but in need for renovation. Uber was quick do to location. Overall it is a nice clean hotel.
於 2024 年 5 月住了 6 晚
The Management 於 2024年5月19日的回應
Dear Guest,We are deeply sorry to hear of your disappointing that you did not find our parking charges was high. We will definitely escalate this to our revenue management time and we want to ensure that your feedback is valued. We are glad to know know that you enjoyed our 24 hours pool and cleanliness of the hotel.We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management

8/10 不錯

teresa

商務旅客
讚好：整潔度和住宿狀況
The pool and hot tub are very nice. The food was quite good. Service was limited. You no longer get housekeeping and they do not offer room service. You have to go to the restaurants in the hotel and pick up. rooms are large. nice that they have dishes and refrigerator in room
於 2024 年 5 月住了 3 晚
Management 於 2024年5月11日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.We will ensure to pass your thoughts about the Housekeeping service and the room service to the concerned departments to have these issues looked into. Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,

10/10 優異

Charis

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just a beautiful hotel
於 2024 年 5 月住了 1 晚
Management 於 2024年5月6日的回應
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,Management

8/10 不錯

Sonya

家人同遊
Je suis satisfaite,sauf les personnes au bar,ils font les prix comme il veulent!
於 2024 年 4 月住了 1 晚
Management 於 2024年5月2日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,

4/10 欠佳

Lianne

於 2024 年 4 月住了 3 晚
Management 於 2024年5月11日的回應
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,

6/10 一般

Abrar

家人同遊
讚好：職員與服務
不滿：住宿狀況
There was a weird smell in the unit specially in the closet where clothes are hanged. There was also a smell in the blankets and pillows.
於 2024 年 4 月住了 12 晚
The Management 於 2024年4月14日的回應
Dear Guest,We are deeply sorry to hear of your disappointing room experience and sincerely apologize about the same. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the *housekeeping department to address the concerns you have noted about the smell. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management

10/10 優異

Brett

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Management 於 2024年4月7日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores!

8/10 不錯

Stephen

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and spacious room. There should be a more separate dedicated business area if that is considered a priority focus for the hotel's usual clients. The two computers in the main lobby, one being used by a youngster for games, and the other not Microsoft- friendly because of an incorrect clock setting, didn't fit my needs. The front desk was very helpful with a workaround though.
於 2024 年 4 月住了 2 晚
The Management 於 2024年4月6日的回應
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations regarding the business center are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements. Our senior management has been informed about the issue. We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management

10/10 優異

T

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
ホテルは綺麗で快適に過ごせました！ また泊まりたいホテルです。
於 2024 年 4 月住了 1 晚
Management 於 2024年4月3日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,

8/10 不錯

Zubair

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pool was colder then what we would have liked. Kids didn't want to stay in long. Properly heated pool would have been great as that was a big reason why I booked. A lot of noisy cars in the area driving by all thru the night. Very nice and accommodating staff. Extremely clean, well appointed room.
於 2024 年 3 月住了 1 晚
Management 於 2024年4月1日的回應
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the concern department to address the concerns you have noted. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.

10/10 優異

I Kuang

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Worthy the second visit.
於 2024 年 3 月住了 3 晚
The Management 於 2024年3月30日的回應
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating in your second visit. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

8/10 不錯

Warren

讚好：職員與服務
不滿：整潔度
於 2024 年 3 月住了 3 晚
The Management 於 2024年3月16日的回應
Dear Guest,Thank you for rating your stay with us. We would love to hear more about your experience. Kindly reach out to the hotel whenever you have a time.

8/10 不錯

Carol-Ann

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location for the airport and staff were great
於 2024 年 2 月住了 1 晚
Management. 於 2024年2月28日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,

10/10 優異

Ryan

讚好：整潔度和職員與服務
於 2024 年 2 月住了 2 晚
management 於 2024年2月21日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,Management

8/10 不錯

Henrikka

於 2024 年 2 月住了 1 晚
Management 於 2024年2月20日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport.

10/10 優異

Cassandra

於 2024 年 2 月住了 1 晚
Management 於 2024年2月20日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores!

6/10 一般

Jordan

商務旅客
讚好：整潔度和住宿狀況
不滿：客房舒適度
Get rid of your pillows!!!
Pillows are horrible!!!
於 2024 年 2 月住了 2 晚
Management 於 2024年2月16日的回應
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management

10/10 優異

Ryan

讚好：整潔度、職員與服務和住宿狀況
good
於 2024 年 2 月住了 1 晚
Management 於 2024年2月18日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,

8/10 不錯

Alonso

於 2024 年 2 月住了 1 晚
Management 於 2024年3月21日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport.

10/10 優異

Sergiy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great choice for overnight stay
Great stay: room was comfortable, clean, looked brand new and had this modern look to it. Service was excellent- importantly it’s within walking distance from international terminal 3- just across the street. Breakfast complimentary- not exuberant, but healthier fresh options. Also, shuttle goes from Terminal 3 to hotel and vice versa every 30 minutes. I liked it better than my regular stay at Hiltons.
於 2024 年 2 月住了 1 晚
The Management 於 2024年2月9日的回應
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

10/10 優異

Kristin

於 2024 年 2 月住了 1 晚
Management 於 2024年3月21日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores!

10/10 優異

Mary

讚好：整潔度、職員與服務和住宿狀況
Beautiful room
於 2024 年 2 月住了 1 晚
The Management 於 2024年2月9日的回應
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

10/10 優異

Debbie

讚好：整潔度、職員與服務和住宿狀況
Clean property. Great room
於 2024 年 1 月住了 1 晚
The Management 於 2024年2月9日的回應
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

10/10 優異

Aysha

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great beds
Super comfortable beds, nicely appointed rooms, super close to the airport, friendly check in staff even at 1am in the morning!
於 2024 年 2 月住了 1 晚
The Management 於 2024年2月9日的回應
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 10/10 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

10/10 優異

Susan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean with well appointed rooms and very comfortable bed
於 2024 年 2 月住了 1 晚
The Management 於 2024年2月9日的回應
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

10/10 優異

Daniel

於 2024 年 1 月住了 1 晚
The Management 於 2024年2月9日的回應
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management

8/10 不錯

Gigi

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Main reason for starting was for early flight next day but the shuttle is on a first come first served basis. It is quite small (about 9 seats). At 5:30 I was lucky to get a seat.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月31日的回應
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management

10/10 優異

Kevin

於 2024 年 1 月住了 1 晚
Management 於 2024年1月31日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,Management

10/10 優異

ROSE

讚好：設施服務
Extremely clean. Breskfast very good. Confortable beds. Close to aurpory
於 2024 年 1 月住了 1 晚
Management 於 2024年1月28日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores and nice comments!

10/10 優異

Faozi

親子同遊
讚好：整潔度、設施服務和住宿狀況
Nice place
於 2024 年 1 月住了 5 晚
Management 於 2024年1月28日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores and nice comments!

8/10 不錯

Allison

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is very convenient to the airport. The room was comfortable. The pool was a bit older but we enjoyed having something to do while waiting for our flight. The breakfast was convenient but not particularly tasty.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月28日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport.

10/10 優異

Marsha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Management 於 2024年1月28日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Uh oh
My daughter and I took a vacation and stayed at your location. She is young and I had the trip well planned out but the shuttle never came for us or others and we stood waiting at an airport for over an hour before getting a cab instead due to cold. We show up our room our towels were stained. I took pictures if needed to be provided. Heating in room also did not see to be operating as per its intended design
於 2024 年 1 月住了 1 晚
Management 於 2024年1月28日的回應
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the concern department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.

10/10 優異

vilnis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A/C heating fan was noisy, otherdise great
於 2024 年 1 月住了 1 晚
Management 於 2024年1月28日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport.

10/10 優異

Patrick

於 2024 年 1 月住了 1 晚
Management 於 2024年1月28日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores.

2/10 很差

Derek

於 2024 年 1 月住了 3 晚
The Management 於 2024年2月9日的回應
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.

6/10 一般

Josh

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2024 年 1 月住了 1 晚
Management 於 2024年1月16日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport.

6/10 一般

Dina de

於 2024 年 1 月住了 1 晚
The Management 於 2024年2月9日的回應
Dear Guest,We sincerely appreciate the time you took to evaluate your recent stay with us. Your feedback is highly valued, and we would be grateful if you could provide additional insights into your experience at your convenience. Please feel free to share any details about your stay that you believe would contribute to enhancing our services.Thank you for your cooperation.

8/10 不錯

Francois

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice and clean hotel! Includes breakfast with lots of small options. Nice that there’s a latte/cappuccino machine in the breakfast area. Only negatives are minor but the a/c fan in room is very loud.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月16日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores and nice comments!

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was very very comfortable. However, it could be darker for sleeping. Complimentary Breakfast provided excellent options with real orange juice... Wish we could have enjoyed the room for a longer stay...
於 2024 年 1 月住了 1 晚
Management 於 2024年1月16日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores and nice comments!

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This is the perfect place to stay when you have an early morning flight from terminal 3- walking distance, hot breakfast starting at 6am. Our go to hotel for overnights in Toronto
於 2023 年 12 月住了 1 晚
Management 於 2024年1月16日的回應
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Element by Westin Toronto Airport. We appreciate the overall high scores and nice comments!

10/10 優異

Stanley

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Management 於 2024年1月31日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,Management

10/10 優異

LAURA

於 2023 年 12 月住了 1 晚
Management 於 2023年12月31日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,

10/10 優異

Amir (Rochester)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Management 於 2023年12月31日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,

10/10 優異

John

於 2023 年 12 月住了 1 晚
Management 於 2023年12月27日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,

10/10 優異

Sung Bin (Kingston)

於 2023 年 12 月住了 1 晚
Management 於 2023年12月27日的回應
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,

6/10 一般

Debra

讚好：整潔度和職員與服務
Room space is good (although show some wear and tear) and kitchenette appears well stocked. Staff were pleasant but check-in was a little slow. We didn’t use the pool or gym, so can’t comment. We found the restaurant/bar prices to be high, even for the area. We tried this hotel as alternative to pricier ones served by the airport link, but aren’t sure it was worth the savings.
於 2023 年 12 月住了 1 晚
Management 於 2023年12月27日的回應
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,