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多倫多香格里拉的評價

5 out of 5
多倫多香格里拉
188 University Avenue, Toronto, ON

評價

9.4

完美

10 分評分，優異；1003 則評價中有 812 則" "
8 分評分，不錯；1003 則評價中有 108 則" "
6 分評分，一般；1003 則評價中有 46 則" "
4 分評分，欠佳；1003 則評價中有 20 則" "
2 分評分，很差；1003 則評價中有 17 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.6/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent!
Excellent. Nice room nice breakfast.
於 2019 年 5 月住了 5 晚
Ron Pellerine, General Manager 於 2019年6月10日的回應
Dear valued guest, Thank you for your kind review of Shangri-La Hotel, Toronto! I am very happy to read that you enjoyed our guest rooms and breakfast provided in our bosk restaurant. We look forward to welcoming you back soon again. Kind regards, Ron Pellerine General Manager

2/10 很差

JP

商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
After I checked in, I found out the lid of the toliet bowl was not fitted (as in the whold thing was unattached to the base). Since I came in quite late (around 10pm as I was on a work trip), I called the front desk and asked for a new room as I just wanted to get into bed straight away. Quickly enough I was offered a new room, and only when I went in I realised it was a dissability room, which of course I called the front desk and asked for a normal room. And only then the same staff, who handled my check in as well, told me my old room was ready for me to go back. I am VERY unhappy about this given 1) It is hard to beleive on a normal weekday the only room availble for me is a dissability room, which means it was all just a trick to get me out of the room and for the staff to fix it, 2) I DID NOT expect a 5-star hotel staff will trick its customer this way. Maybe the hotel management will think this is excellent work for a staff to handle its customer, but for a customer who paid for an expensive hotel room, the least he expected is being tricked by the staff
於 2019 年 5 月住了 1 晚
Ron Pellerine, General Manager 於 2019年6月5日的回應
Dear JP, Thank you for taking the time to share your review with us! Kindly know that our Rooms Division Manager, Andrew has reached out to you directly to discuss your feedback in more details as well as have the opportunity to regain your loyalty. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Kind regards, Ron Pellerine General Manager

10/10 優異

Xiuming

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒适宁靜的住宿
唯一的遗憾是歺厅太少
於 2017 年 12 月住了 1 晚
Julian Darisse, Director of Operations 於 2018年1月4日的回應
Dear Xiuming on, Thank you for your feedback. Kind regards, Julian Darisse

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店性价比很高，相较于市区的其它酒店，设施算是很新的，房间挺大，服务也非常不错，唯一不足的是房间的羽绒被偏硬一些，影响睡眠舒适感

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Jean

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel with highly comfortable rooms in the midst of town
於 2024 年 4 月住了 6 晚

10/10 優異

Heather

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff-very accommodating.
於 2024 年 4 月住了 3 晚

10/10 優異

Matthew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All around lovely hotel, the restaurant food was ok considering the price, but everything else amazing.
於 2024 年 4 月住了 3 晚
Kari Koskela 於 2024年4月29日的回應
Dear Matthew, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Best regards, Kari KoskelaGeneral Manager

10/10 優異

Christina

讚好：整潔度、職員與服務、設施服務和住宿狀況
From the moment I arrived, everyone was professional and went above and beyond to make my stay wonderful! The staff were knowledgeable and very helpful with my questions. The room was clean and bed and linens were high quad comfortable. I wish I could have stayed longer.
於 2024 年 4 月住了 1 晚
Kari Koskela 於 2024年4月25日的回應
Dear Christina, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

8/10 不錯

Benjamin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel. 5 star pricing but wouldn't say it is 5 star service.
於 2024 年 4 月住了 1 晚
Kari Koskela 於 2024年4月22日的回應
Dear Benjamin, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards,Kari KoskelaGeneral Manager

8/10 不錯

Sophie (Cambridge)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Lovely building. Staff on front desk not always very helpful and could be a bit sharp. Room was great however looking tired. Pool was closed for our stay, not ideal for 5* hotel.
於 2024 年 4 月住了 3 晚
Kari Koskela 於 2024年4月19日的回應
Dear Sophie, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari Koskela General Manager

10/10 優異

Maud

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing as usual
於 2024 年 4 月住了 2 晚
Kari Koskela 於 2024年4月15日的回應
Dear Maud, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Kari Koskela 於 2024年4月15日的回應
Dear Michael, Thank you for your kind review of Shangri-La Hotel, Toronto! We look forward to welcoming you back soon again. Kind regards, Kari KoskelaGeneral Manager

10/10 優異

Catherine

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Kari Koskela 於 2024年4月29日的回應
Dear Catherine, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Kind regards, Kari KoskelaGeneral Manager

10/10 優異

Lenka

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very pleased atmosphere
於 2024 年 4 月住了 2 晚
Kari Koskela 於 2024年4月8日的回應
Dear Lenka, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Michelle

家人同遊, 親子同遊
Service was excellent
於 2024 年 4 月住了 1 晚
Kari Koskela 於 2024年4月8日的回應
Dear Michelle, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Marc

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very posh and refined property. The staff is particularly devoted to making sure your stay is an excellent one. I will definitely stay here again when we return to Toronto.
於 2024 年 3 月住了 3 晚
Kari Koskela 於 2024年4月4日的回應
Dear Marc, Thank you for your excellent review of our hotel. We are thrilled that you had an exceptional stay with us. It is certainly our people that make the difference. We hope to welcome you back to the hotel again soon. Kind regards,Kari KoskelaGeneral Manager

10/10 優異

Faye

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Kari Koskela 於 2024年4月3日的回應
Dear Faye, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Alah

於 2024 年 3 月住了 1 晚
Kari Koskela 於 2024年4月22日的回應
Dear Alah, Thank you for your kind review of Shangri-La Toronto!We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 優異

richa

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great location, great pool and spa! Had a wonderful weekend getaway with the family.
於 2024 年 1 月住了 1 晚
Kari Koskela 於 2024年4月1日的回應
Dear Richa, Thank you for taking the time to post your review about your recent stay at the Shangri-La Toronto! I am delighted to hear that you and your family had a wonderful experience with us.We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 優異

KIM WAI

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great service. Clean room. Food & beverage was excellent.
於 2024 年 3 月住了 6 晚
Kari Koskela 於 2024年3月26日的回應
Dear Kim Wai, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Francisco Javier Maya

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Increible
於 2024 年 3 月住了 3 晚
Kari Koskela 於 2024年3月18日的回應
Dear Francisco, Thank you for your great review and we are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back to the hotel again soon. Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Jaspreet

於 2024 年 3 月住了 3 晚
Kari Koskela 於 2024年4月5日的回應
Dear Jaspreet, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Matthew

讚好：整潔度、設施服務和住宿狀況
Great hotel. Fantastic stay.
於 2024 年 3 月住了 1 晚
Kari Koskela 於 2024年3月18日的回應
Dear Matthew, Thank you for your great review and we are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back to the hotel again soon. Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Jie

讚好：整潔度、設施服務和住宿狀況
Good location
於 2024 年 3 月住了 3 晚
Kari Koskela 於 2024年3月14日的回應
Dear Jie, Thank you for taking the time to share your rating and experience with us. We look forward to welcoming you back again soon. Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Richard

讚好：整潔度、設施服務和住宿狀況
於 2024 年 3 月住了 3 晚
Kari Koskela 於 2024年4月1日的回應
Dear Richard, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 優異

Ethan (ST PHILIPS)

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 3 晚
Kari Koskela 於 2024年3月5日的回應
Dear Ethan, Thank you for your kind review of Shangri-La Toronto!We look forward to welcoming you back soon again. Warm regards,Kari KoskelaGeneral Manager

6/10 一般

Manjot

讚好：住宿狀況
於 2024 年 2 月住了 1 晚
Kari Koskela 於 2024年2月28日的回應
Dear Manjot, Thank you for taking the time to rate your experience with us. We look forward to welcoming you back soon again. Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Duvan

於 2024 年 2 月住了 1 晚
Kari Koskela 於 2024年3月21日的回應
Dear Duvan, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

8/10 不錯

Chino

讚好：整潔度、設施服務和住宿狀況
於 2024 年 2 月住了 2 晚
Kari Koskela 於 2024年3月21日的回應
Dear Chino, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

frederic

伴侶同遊
讚好：設施服務
Everything great will be back again.
於 2024 年 2 月住了 2 晚
Kari Koskela 於 2024年2月20日的回應
Dear Frederic, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

jimin

讚好：整潔度、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚
Kari Koskela 於 2024年3月21日的回應
Dear Jimin, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Kevin

於 2024 年 2 月住了 3 晚
Kari Koskela 於 2024年3月21日的回應
Dear Kevin, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Janice (Sarnia)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Best luxury property in Toronto! Outstanding service! Alex at the Front is beyond amazing! You will never want to stay anywhere else… THE VERY BEST!! ❤️
於 2024 年 2 月住了 2 晚
Kari Koskela 於 2024年2月20日的回應
Dear Janice, Thank you for the great review of our hotel! We are thrilled that you enjoyed your stay and Alex will be thrilled to hear your praises. We hope to see you again very soon. Sincerely, Kari KoskelaGeneral Manager

10/10 優異

Tyson

讚好：整潔度、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚
Kari Koskela 於 2024年3月21日的回應
Dear Tyson, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Judy

家人同遊
讚好：整潔度、設施服務和住宿狀況
great experience.
於 2024 年 2 月住了 1 晚
Kari Koskela 於 2024年2月14日的回應
Dear Judy, Thank you for taking the time to share your feedback with us. We value your support to our business and are happy to hear you've enjoyed your experience with our team.We hope to welcome you back to the hotel again soon. Warm regards,Kari KoskelaGeneral Manager

10/10 優異

Jeff

親子同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
Overall great stay. Attentive service. Food was great. However did not receive any VIP benefits
於 2024 年 2 月住了 3 晚
Kari Koskela 於 2024年2月7日的回應
Dear Jeff, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Jing

商務旅客
讚好：整潔度、設施服務和住宿狀況
Comfy bed
於 2024 年 1 月住了 3 晚
Kari Koskela 於 2024年2月5日的回應
Dear Jing, Thank you for taking the time to share your feedback with us. We are so happy to know you enjoyed your recent experience with us! It was our pleasure having you as our guests and we hope to welcome you back soon. Warm regards,Kari KoskelaGeneral Manager

6/10 一般

Barry

讚好：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Kari Koskela 於 2024年3月21日的回應
Dear Barry, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Cynt

多人同遊
讚好：整潔度、設施服務和住宿狀況
Shangri-la welcome me with a luxurious style by providing me with a bottle of champagne and a cake for my birthday. My room was clean with a nice view. I will definitely stay at Shangri-la at any even day.
於 2024 年 1 月住了 3 晚
Kari Koskela 於 2024年1月29日的回應
Dear Cynt, Thank you for taking the time to share your feedback and for choosing to celebrate your birthday at the Shangri-La Toronto. We are thrilled that you enjoyed your stay and hope to see you again very soon. Sincerely, Kari KoskelaGeneral Manager

10/10 優異

jason

讚好：整潔度和住宿狀況
Top notch service. Impecable spa overall great experience will book with Shang again
於 2024 年 1 月住了 3 晚
Kari Koskela 於 2024年1月29日的回應
Dear Jason, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 優異

Nathan

於 2024 年 1 月住了 3 晚
Kari Koskela 於 2024年3月21日的回應
Dear Nathan, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Hillary

於 2024 年 1 月住了 1 晚
Kari Koskela 於 2024年1月22日的回應
Dear Hilary, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 優異

Amanpreet

於 2024 年 1 月住了 2 晚
Kari Koskela 於 2024年1月22日的回應
Hi Amanpreet, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 優異

Stephan

親子同遊
讚好：整潔度、設施服務和住宿狀況
Excellent!
於 2024 年 1 月住了 2 晚
Kari Koskela 於 2024年1月16日的回應
Dear Stephan, Thank you for taking the time to share your experience with us. We look forward to welcoming you back to our hotel again soon. Warm regards, Kari KoskelaGeneral Manager

6/10 一般

Paul

於 2023 年 12 月住了 1 晚
Kari Koskela 於 2024年1月15日的回應
Dear Paul,Thank you for taking the time to share your feedback. We look forward to welcoming you back to the hotel again soon. Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Natasha

讚好：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Kari Koskela 於 2024年1月10日的回應
Dear Natasha, Thank you for your kind review of Shangri-La Hotel, Toronto! We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

2/10 很差

Caroline

不滿：住宿狀況
於 2023 年 12 月住了 1 晚
Kari Koskela 於 2024年1月10日的回應
Dear Caroline, Thank you for taking the time to rate your recent stay with us and it is disheartening to know that we did not meet your expectations during your visit. We truly appreciate your business and we hope to have the opportunity to welcome you back to Shangri-La Toronto in the near future.Warm regards, Kari KoskelaGeneral Manager

10/10 優異

Nick

讚好：住宿狀況
於 2023 年 12 月住了 6 晚
Kari Koskela 於 2024年1月10日的回應
Dear Nick, Thank you for your kind review of Shangri-La Hotel, Toronto! We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 優異

MIJUNG

家人同遊
讚好：整潔度和客房舒適度
손에 꼽을 멋진 호텔
많은 후기를 보고 예약해서 기대하고 갔는데 기대 이상이었습니다. 조식은 뷔페가 아니라 메뉴에서 단품요리 주문하는 형식인데 오히려 더 좋았습니다. 서비스 요청하면 바로바로 친절히 응대해주시고 무엇하나 흠잡을 수 없었습니다. 위치도 CN Tower와 이튼센터 중간에 있어서 다니기도 너무 편했습니다.
於 2023 年 12 月住了 2 晚
Kari Koskela 於 2024年1月10日的回應
Dear MiJung, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager