接待處

湯普列斯套房萬豪多倫多東北/馬克姆酒店的評價

3 out of 5

評價

8.8

優異

10 分評分,優異;976 則評價中有 535 則" "
8 分評分,不錯;976 則評價中有 313 則" "
6 分評分,一般;976 則評價中有 78 則" "
4 分評分,欠佳;976 則評價中有 27 則" "
2 分評分,很差;976 則評價中有 23 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good staff. Minor improvement is still needed
Staff are friendly. Laundry machine is dirty, especially the door seal with black stain, obviously with no or not enough regular cleansing. Breakfast room is small especially at week ends.Not enough pastry variety. Too big is the muffin. Only one chair in the guest room is not enough for two people having meal together.
於 2023 年 10 月住了 12 晚
Manager 於 2023年11月13日的回應
Thank you for choosing to stay with us. We appreciate your rating & feedback. Your feedback has been forwarded to our leadership team to improve future stays.

8/10 不錯

christine

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月19日的回應
Thank you for choosing to stay with us. We appreciate your feedback.

10/10 優異

Wei

讚好:整潔度和住宿狀況
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月22日的回應
We appreciate your rating and feedback, thank you for choosing to stay with us.

6/10 一般

Ka Chun

家人同遊
讚好:客房舒適度
沒有拖鞋提供
於 2023 年 5 月住了 3 晚
Manager 於 2023年6月3日的回應
We appreciate your rating and feedback, thank you for choosing to stay with us.

2/10 很差

Tony Che Hong

家人同遊
不滿:整潔度和客房舒適度
於 2021 年 1 月住了 14 晚
Manager 於 2021年3月19日的回應
Sorry that your stay did not live up to your expectations. Please contact us directly if you would like to share any comments.

10/10 優異

Freddy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good and convinent in general, services are good.
於 2019 年 10 月住了 5 晚
FOM 於 2019年10月20日的回應
Thank you for sharing your feedback with us! We are happy you enjoyed your stay and look forward to seeing you again soon!

4/10 欠佳

Koni (Boston)

家人同遊
讚好:職員與服務
不滿:住宿狀況
The room Smell bad~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
於 2019 年 8 月住了 2 晚
FOM 於 2019年9月17日的回應
Thank you for taking the time to share your feedback, we will be looking into your concerns.

8/10 不錯

Kam Tong (Macau)

讚好:職員與服務和住宿狀況
不滿:整潔度
Standard hotel
Good location and the room is large, but the room cleaning is not good.
於 2018 年 7 月住了 1 晚

8/10 不錯

JC

不滿:整潔度
convenient location (if you rent a car)
the hotel suite is ok with the basic equipment (though they are a bit old and you should wash things thoroughly before using them).
於 2017 年 8 月住了 3 晚

8/10 不錯

Jimin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚

10/10 優異

Shijun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
下次还会选择这间酒店
地点适中,卫生良好;交通方便,服务不错,早餐品种丰富;

6/10 一般

真實旅客

讚好:整潔度、職員與服務和住宿狀況

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Chia Pao (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Room was comfortable.
The reception was nice and the room was very comfortable. Breakfast was nice but the place was a bit too crowded. A very nice hotel overall.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
远离市区停车还要收费,早餐真的什么也没有,酒店的床很舒服,也很干净!

10/10 優異

Pen-Lun Allen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Yagyansh

於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年5月2日的回應
We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in our property

10/10 優異

Qingshuang

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager on Duty 於 2024年5月2日的回應
We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in our property.

10/10 優異

Emma

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff are very friendly and kind.
於 2024 年 4 月住了 2 晚
Manager on Duty 於 2024年4月29日的回應
We appreciate your feedback and thank you for choosing to stay with us!We look forward to welcoming you back in our property.

2/10 很差

Guillaume

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
When i checked in I had to switch room, it was smelling horrible , like fish & burned tirea They gave me a room right in front of the elevator So i heard people screaming & talking all the time Lot of noise everywhere Kids/parties People smoking in their rooms...cigarette & cannabis smells Parking lot is ridiculous Slow elevetors Why the cleaning ladys need the yell at each others Dont waste your time & money go somewhere else
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月30日的回應
Thank you for choosing to stay with us. We appreciate your rating & feedback. We apologize for the inconvenience this has caused. Your feedback has been forwarded to our leadership team to improve future stays.

6/10 一般

DENNIS HUI

親子同遊
讚好:整潔度、職員與服務和設施服務
No movable shower head as it is hard to shower toddler.
於 2024 年 4 月住了 3 晚
Manager on Duty 於 2024年4月29日的回應
We appreciate your feedback and thank you for choosing to stay with us!

6/10 一般

Samuel

"Fair" as a three-star hotel. I like the parking lot and I also like the fruit water provided at the hall. The 24/7 beverages snacks supply is appreciated, they are not too expensive though.
於 2024 年 4 月住了 4 晚
Manager 於 2024年4月27日的回應
We appreciate your feedback, and we thank you for choosing to stay with us. We look forward to having you again in our property.

10/10 優異

Jennifer

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean, affordable, nice room, enjoyed the breakfast, and staff very friendly
於 2024 年 4 月住了 2 晚
Manager on Duty 於 2024年4月20日的回應
We appreciate your feedback and thank you for choosing to stay with us.

2/10 很差

Harpreet

家人同遊
Worst experience, room smell bad and breakfast was terrible, there was no vegetarian food options. We paid for room with breakfast and there was no vegetarian food. My family had to buy food from outside. I need money back and coupon .
於 2024 年 4 月住了 3 晚
Hotel Management 於 2024年4月19日的回應
Thank you for choosing to stay with us. We appreciate your rating & feedback. We apologize for the inconvenience this has caused. Your feedback has been forwarded to our leadership team to improve future stays.

8/10 不錯

Liz

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a 1 bedroom suite, travelling with our 17-year-old daughter. The full fridge and flatware/dishes/cooking items were a wonderful feature. The pull out couch was a very thin (old) mattress that was really uncomfortable... so the pliable young person was fine but we (less pliable parents) would have been crippled. No fitted sheet or mattress cover, one flat sheet was provided and one very thin blanket. The pool area was hot, like swampy hotel hot, but the pool wasn't heated. It was overrun with screamy young girls so we didn't stay long but it was a nice space. Breakfast in the morning was lovely - standard hotel offerings: waffle maker, bagels/bread, sausages, eggs, muffins, yogurts... Something for everyone and lots of it. The staff we interacted with were amazing. My only real complaint is the seemingly thinness of the walls. Our first night was interrupted by the people upstairs yelling and running all night. Thankfully they left the next night. Overall, this was a great stay. Free Parking is limited but paid parking is not suitable for trucks with back racks/lights. Right beside the highway so convenient to get to.
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月19日的回應
We apologize for the inconvenience this has caused. We are looking forward to make it better for you and welcome you back at our hotel.

8/10 不錯

Nataly

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pleasant stay. Beautiful large pool and fitness facility. Free breakfast was quite good and had a lot of selection.
於 2024 年 4 月住了 1 晚
Manager on Duty 於 2024年4月18日的回應
We appreciate your feedback and thank you for choosing to stay with us.

8/10 不錯

amina

家人同遊
讚好:住宿狀況
The staff is very welcoming.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月16日的回應
We appreciate your feedback and thank you for choosing to stay with us.

8/10 不錯

Melvin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Generally, I had a very good stay at Townplace Suites. Staff was very warm and friendly. I did not know that I was required to pay for parking as I thought it was free when I booked online. I paid $8 fee per night at booking but when I was checking out, I found out that $60 was placed on hold for parking on my payment method. This should not be. Otherwise, I had a great time and I would gladly recommend Townplace Suites to my friends as an option to stay for vacation.
於 2024 年 4 月住了 3 晚
Hotel Management 於 2024年4月16日的回應
We apologize for the inconvenience this has caused. We are looking forward to make it better for you and welcome you back at our hotel.

10/10 優異

Christy

家人同遊
讚好:職員與服務和設施服務
.
於 2024 年 3 月住了 4 晚
Hotel Management 於 2024年4月10日的回應
Thank you for reaching out to us. Please let us know if there is anything we can help you with.

10/10 優異

wanli

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 6 晚
Hotel Management 於 2024年4月10日的回應
Thank you for reaching out to us. Please let us know if there is anything we can help you with.

10/10 優異

Jarvis

於 2024 年 4 月住了 3 晚
Manager on Duty 於 2024年4月29日的回應
We appreciate your feedback and thank you for choosing to stay with us !We look forward to welcoming you back in our property.

8/10 不錯

troy

於 2024 年 4 月住了 1 晚
Manager on Duty 於 2024年4月28日的回應
We appreciate your feedback and thank you for choosing to stay with us!

10/10 優異

Guillaume

讚好:整潔度、職員與服務和住宿狀況
Great customer service!
於 2024 年 3 月住了 5 晚
Hotel Management 於 2024年4月6日的回應
We appreciate your feedback and we thank you for choosing to stay with us. We look forward to having you again in our property.

8/10 不錯

Jessica

讚好:職員與服務
Dated
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月6日的回應
We appreciate your feedback and we thank you for choosing to stay with us. We look forward to having you again in our property.

10/10 優異

Tania

讚好:設施服務
Very pleasant staff the property is clean breakfast is excellent changes up every day room service is wonderful and they honored the price I had online I didn't go there and there was no surprise extra charges or anything like that.
於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年4月6日的回應
We appreciate your feedback and we thank you for choosing to stay with us. We look forward to having you again in our property.

10/10 優異

Binh

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
BREAKFAST IS AWESOME BUT STRAMBLE EGG NEED INPROVEMENT
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月2日的回應
We appreciate your feedback and we thank you for choosing to stay with us. We look forward to having you again in our property.

8/10 不錯

Keo

於 2024 年 3 月住了 2 晚
Hotel Management 於 2024年4月21日的回應
We appreciate your feedback and thank you for choosing to stay with us.

10/10 優異

Kenneth

讚好:職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月29日的回應
Thank you for choosing to stay with us. We appreciate your rating.

10/10 優異

Natalia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything i like. Friendly personal.thanks.
於 2024 年 3 月住了 6 晚
Hotel Management 於 2024年3月24日的回應
We appreciate your feedback and we thank you for choosing to stay with us. We look forward to having you again in our property.

10/10 優異

Zerihun

讚好:整潔度
於 2024 年 3 月住了 7 晚
Hotel Management 於 2024年3月14日的回應
Your feedback is much appreciated. Thank you for choosing to stay with us.

10/10 優異

Caroline

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I wish I knew when I booked that there was an additional charge of 100$ plus tax for the two days of stay with my little dog. Otherwise, it’s a really great hotel.
於 2024 年 3 月住了 2 晚
Manager on Duty 於 2024年3月10日的回應
Your feedback is much appreciated. Thank you for choosing to stay with us.

8/10 不錯

Alan (Ottawa)

於 2024 年 2 月住了 1 晚
Manager on Duty 於 2024年3月10日的回應
Thank you for choosing to stay with us. We appreciate your rating.

10/10 優異

Rafaela

讚好:整潔度、職員與服務和住宿狀況
Very Friendly Staff
於 2024 年 2 月住了 8 晚
Hotel Management 於 2024年3月4日的回應
Thank you for choosing to stay with us. We appreciate your rating.

8/10 不錯

Kelly

讚好:整潔度、職員與服務和住宿狀況
Hotel Management 於 2024年3月1日的回應
Thank you for choosing to stay with us. We appreciate your rating.

4/10 欠佳

Francois

家人同遊
不滿:設施服務和住宿狀況
The king bed we booked is only a Queen bed. The Double sofa bed is actually a single sofa bed. So the booking does not match what we got at all. The swimming pool is not available either.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日的回應
Thank you for choosing to stay with us. We appreciate your rating & feedback.

10/10 優異

JULIA

伴侶同遊
The place was clean, staff friendly. Breakfast was ok. Lucky they had a timmies close by.
於 2024 年 2 月住了 7 晚
Manager 於 2024年2月11日的回應
Thank you for choosing to stay with us. We appreciate your rating & feedback.

10/10 優異

Feven

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Its nice place to stay
於 2024 年 2 月住了 7 晚
Manager 於 2024年2月11日的回應
Thank you for choosing to stay with us. We appreciate your rating & feedback.

10/10 優異

Pui

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Night Manager 於 2024年2月9日的回應
Thank you for choosing to stay with us. We appreciate your rating & feedback.

10/10 優異

Mervat

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We were very well received the staff was very nice .. the room was nice and clean but the only down fall is that pool was empty and we were not told , so we couldn’t use it and that was one of our reasons taking the hotel .
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日的回應
Your feedback is much appreciated. Thank you for choosing to stay with us.