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托基海濱度假村的評價

4 out of 5
托基海濱度假村
100A The Esplanade, Torquay, VIC

評價

7.8

不錯

10 分評分，優異；646 則評價中有 202 則" "
8 分評分，不錯；646 則評價中有 237 則" "
6 分評分，一般；646 則評價中有 136 則" "
4 分評分，欠佳；646 則評價中有 55 則" "
2 分評分，很差；646 則評價中有 16 則" "

7.0/10 

整潔度

6.6/10 

職員與服務

7.4/10 

設施服務

7.4/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Brett

伴侶同遊
不滿：整潔度
Great location with amazing views. Unfortunately floors were dirty on arrival. Bathroom floor was disgusting. Shower leaks onto the bathroom floor, bed move’s because it’s on wheels and fridge freezes food.
SCHR 於 2022年12月6日的回應
Hello Brett,We are sorry to hear you encountered these issues. We have passed on your feedback to management and will get them rectified.Thank you.Surf Coast Holiday Rentals

10/10 優異

Jurhene

讚好：整潔度和客房舒適度
於 2022 年 11 月住了 2 晚
SCHR 於 2022年11月23日的回應
Thank you Jurhene, we are pleased to hear you had a great stay!Surf Coast Holiday Rentals

6/10 一般

Gina

於 2022 年 11 月住了 2 晚

10/10 優異

Gena

家人同遊
讚好：設施服務和住宿狀況
Wyndham Resort is very close to everything. Walking distance to the beach and great restaurants/cafes. Short drive to major attractions in the Surf Coast. Though rooms need some updating and minor maintenance we totally enjoyed our stay and would definitely come back.
於 2022 年 11 月住了 2 晚
SCHR 於 2022年11月21日的回應
Hello Gena,We are pleased you enjoyed your stay.Thank youSurf Coast Holiday Rentals

10/10 優異

Michelle

於 2022 年 11 月住了 2 晚

6/10 一般

Tony

伴侶同遊
讚好：設施服務
Overall Okay.. Good location right on the waterfront with a great outdoor resort style pool, approx 15min walk to cafes, restaurants and shops. Apartment itself needs a little TLC.
SCHR 於 2022年11月23日的回應
Thank you Tony, we are pleased to hear you had a great stay!Surf Coast Holiday Rentals

10/10 優異

Nihal

家人同遊
讚好：整潔度、設施服務和住宿狀況
It needs full size mirror there was no full size mirror
SCHR 於 2022年11月14日的回應
Thank you for your feedback. We are glad you enjoyed the rest of your stay.We look forward to having you stay in the future.Kind Regards,Surf Coast Rentals

8/10 不錯

Robert

讚好：設施服務
不滿：整潔度
於 2022 年 10 月住了 2 晚

6/10 一般

Prerna

家人同遊
不滿：住宿狀況
Honestly , I was not very pleased to stay at this property. The deluxe queen room was dark .. due to some ceiling light was not working .. so as the toilet some light was not working.. I had unpleasant experience during breakfast time.. they lost my order and Made me wait more than an hour and didn’t informed me that my breakfast order was lost ..
於 2022 年 9 月住了 2 晚

8/10 不錯

Rob

伴侶同遊
讚好：設施服務
Did not like having to collect and return key to another property.
於 2022 年 9 月住了 2 晚

6/10 一般

Alicia

家人同遊
讚好：整潔度
不滿：客房舒適度
Not worth the money
We arrived and booked for two adults and two kids. There was no sheets or quilt covers for the sofa bed. It took 3 different phone numbers to get help as ‘ it wasn’t really classified as an emergency’. Took over hour and half to receive any sheets which they didn’t have a double cover so had to use two seperate covers on a double. Kept falling off the kids all night. For a penthouse it is outdated furniture which is very well used, main bed is tiny not a true queen and is extremely uncomfortable. Furniture could be updated and also the tv. $700 for two nights not worth it. Didn’t stay last night drove home for comfortable beds. Really disappointing!
於 2022 年 9 月住了 2 晚

10/10 優異

Christine

家人同遊
讚好：設施服務
Close to the beach, cafes,shopping
於 2022 年 8 月住了 2 晚
Surf coast rentals 於 2022年9月8日的回應
That's great to hear, Thank you Christine. See you in the near future.Regards, Surf coast rental's Team

10/10 優異

Christine

讚好：整潔度、設施服務和住宿狀況
The use of the indoor and outdoor pools was great. Friendly staff.
於 2022 年 8 月住了 2 晚
SCHR 於 2022年10月4日的回應
Hello Christine, we are happy to hear you enjoyed your stay!Thank you.Surf Coast Holiday Rentals

8/10 不錯

Christine

家人同遊
讚好：整潔度
Key/scanning card did not work
於 2022 年 8 月住了 2 晚

8/10 不錯

Matthew

親子同遊
不滿：職員與服務
Nice position In town. Nice environment outside in the complex. Unit a bit run down and carpet could do with a clean. But the unit did all that was needed for our trip and easy parking
於 2022 年 7 月住了 6 晚
SCHR 於 2022年7月19日的回應
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 不錯

Danica

家人同遊
讚好：整潔度和住宿狀況
The management is offsite. We didn’t have to call management for anything so I cannot comment of their services. Picking up and dropping off the keys was easy enough. The pool was very nice. The rooms were clean. The beds were comfy.
於 2022 年 6 月住了 2 晚
Surf coast rentals 於 2022年7月3日的回應
Thank you Danica, Glad you had a great time away. See you next time. Regards, Surf coast rentals team.

8/10 不錯

Steve

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 3 晚
Surf coast rentals 於 2022年6月27日的回應
Hi Steve, Thank you for staying with us, we look forward to welcoming you back in the future. Kind regards, Surf Coast Holiday Rentals.

10/10 優異

Roz

讚好：整潔度和職員與服務
Room was clean and very comfy with all that we needed for our stay. Staff were friendly and pleasant
於 2022 年 6 月住了 3 晚
Surf coast rentals 於 2022年6月27日的回應
Thank you for staying with us, we look forward to welcoming you back in the future. Kind regards, Surf Coast Holiday Rentals.

8/10 不錯

Jenny

伴侶同遊, 多人同遊
讚好：整潔度和職員與服務
Sea view
於 2022 年 6 月住了 3 晚
Surf coast rentals 於 2022年6月27日的回應
Thank you for staying with us, we look forward to welcoming you back in the future. Kind regards, Surf Coast Holiday Rentals.

8/10 不錯

Michelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
Took a lot of navigating to find my room at the beginning. But it was worth it when I did. Big list of must do’s or face extra charges, some of which were quite extreme (in my opinion). Loved hearing the beach from my balcony though.
於 2022 年 6 月住了 2 晚
Surf coast rentals 於 2022年6月27日的回應
Thank you for staying with us, we look forward to welcoming you back in the future. Kind regards, Surf Coast Holiday Rentals.

10/10 優異

Norm

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 2 晚

10/10 優異

RAKESH

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
it's just beautiful, surrounded by the beach was just awesome
於 2022 年 5 月住了 2 晚
Surf coast rentals 於 2022年6月27日的回應
Thank you for staying with us, we look forward to welcoming you back in the future. Kind regards, Surf Coast Holiday Rentals.

10/10 優異

Jason

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
we enjoyed the tranquillity for our first weekend getaway in over 24 years. very well equipped with quality appliances. We fell in love with this place, it will always be in our heart!
於 2022 年 5 月住了 2 晚
SCHR 於 2022年5月15日的回應
Hello Jason, Great to hear you had a fantastic stay! Look forward to hosting you again. Surf Coast Holiday Rentals

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great spot and nice pools
於 2022 年 5 月住了 2 晚
SCHR 於 2022年5月15日的回應
Hello David, Great to hear you had a fantastic stay! Look forward to hosting you again. Surf Coast Holiday Rentals

10/10 優異

Chris

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice
於 2022 年 4 月住了 2 晚
Surf Coast Rentals 於 2022年5月6日的回應
Hi Chris, Thank you for staying with us, we look forward to welcoming you back in the future. Kind regards, Surf Coast Holiday Rentals.

6/10 一般

Patrick

家人同遊
讚好：設施服務和住宿狀況
There are too many additional and confusing steps that happen off Expedia, instead having to correspond with surf coast rentals. The property itself was ok, though there were sticky handprints on one of the chairs, chips underneath the sofa bed and the only cleaning product supplied was dishwasher and laundry powder. The kids loved the pool and the room was relatively quiet.
於 2022 年 4 月住了 3 晚
SCHR 於 2022年4月26日的回應
Thank you for your feedback, we will pass onto the relevant parties.

8/10 不錯

Sonny

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
This resort is in a great spot across the road from the beach and about a 1k walk from shop and restaurant precinct (along the beach). Terrific outdoor pool, indoor pool, gym and spa at the resort. BBQ and playgrounds are there as well. We had a lovely room overlooking the pool. Restaurant downstairs too. Torquay is a stunning place for a holiday. Surfers will love it. However you are actually not part of the resort. This means the front desk can’t help and you pick up the key from a different spot about a k away. There’s no tidying of the room while there and the after hours emergency number is actually a text message service. They were quick to respond. Some facilities are tired. The carpet smells of smoke. It’s great to have a microwave in the room and the shower was great. It’s a pretty good deal. We had a ball.
於 2022 年 4 月住了 5 晚
Surf Coast Rentals 於 2022年4月15日的回應
Thank you for Sonny, Glad you had a nice stay :) Look forward to hosting you again next time :) Regards, Surf coast rentals Team.

4/10 欠佳

Vikki

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not a ‘Resort’ at all! From the filthy carpets to the stinky hallways and dirty towels, this place was a disgrace. We certainly won’t be returning anytime soon!
於 2022 年 4 月住了 2 晚
SCHR 於 2022年4月26日的回應
Thank you for your feedback, we will pass on to the relevant parties.

8/10 不錯

Robyn

讚好：整潔度、職員與服務、設施服務和住宿狀況
Older hotel room that has had some upgrades
於 2022 年 3 月住了 2 晚
Surf Coast Rentals 於 2022年5月6日的回應
Hi Robyn, Thank you for staying with us, we look forward to welcoming you back in the future. Kind regards, Surf Coast Holiday Rentals.

8/10 不錯

Jenny

家人同遊
讚好：整潔度
Outdoor pool area was great. Across the road from the beach was great. Parking was an issue, couldn’t always find an empty spot. Apartment was good but extremely hot….ok if you close the curtains all day and leave air con on.
於 2022 年 3 月住了 3 晚
SCHR 於 2022年3月22日的回應
Thank you for your feedback, we are happy to hear your enjoyed your stay. The carpark services the entire resort and does not have allocated parking, it is a first in first serve system. There is however ample parking options outside of the undercover carpark.

6/10 一般

Jessica

多人同遊
讚好：設施服務
不滿：住宿狀況
The location was great -10 minute walk to the main town and even less to great beaches. The pools etc were good and clean. The entire setup however was pretty odd. It was setup like a motel room, except the requirements were more like a serviced apartment (collecting keys offsite, taking out your own rubbish). Everything was fairly outdated, including the documentation they left for you. The biggest thing for us was the smell. In our room there was a constant overwhelming smell of sewage coming out of the drain in the bathroom which made the whole room smell a little off. The “resort” was part of another resort but you couldn’t seek their assistance with anything and no one was available except for emergencies with ours. Made it a bit hard to tell what was and wasn’t included. This wasn’t outright bad, but I certainly wouldn’t choose it again with so many options in town.
於 2022 年 3 月住了 2 晚
SCHR 於 2022年3月22日的回應
Thank you, we have passed on your feedback.

8/10 不錯

Goran

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay only one small issue downlights above kitchenette area did not work
於 2022 年 2 月住了 3 晚
SCHR 於 2022年3月22日的回應
Thank you for your feedback, we are happy to hear your enjoyed your stay.

8/10 不錯

Sandra

讚好：整潔度、職員與服務和住宿狀況
Great location
於 2022 年 2 月住了 2 晚
SCHR 於 2022年3月22日的回應
Thank you for your feedback, we are happy to hear you enjoyed your stay.

8/10 不錯

Noel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The toilet was leaking all over the floor when we got there. They were very quick to get maintenance and a plumber out to look and fix the problem. The second light in the bathroom was not working.
於 2022 年 2 月住了 2 晚

6/10 一般

Cheryl

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度
A lovely place to stay, close to the beach & friendly staff, unfortunately, the cleanliness was poor with dirty carpets and doona in need of a wash, also a bottle of bleach needed in the shower but would stay again.
於 2022 年 2 月住了 2 晚
SCHR 於 2022年3月22日的回應
Thank you, we have passed on your feedback.

8/10 不錯

Miroslav

於 2022 年 2 月住了 2 晚

8/10 不錯

Bruno

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The resort was awesome- the wotif booking system however put my kids on one side of the resort and my room an another different area . The resort is great - the wotif booking system let me down
於 2022 年 2 月住了 2 晚
SCHR 於 2022年3月22日的回應
Thank you for your feedback.

2/10 很差

Gary

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Locked out of room twice due to faulty keys, moved to another room which had a full dishwasher and fridge. Rooms were disgusting will forward photos to property manager who wasn’t interested. Won’t be recommending this company to anyone very disappointed ☹️
於 2022 年 2 月住了 3 晚
SCHR 於 2022年3月22日的回應
Thank you, we have passed on your feedback.

6/10 一般

June

家人同遊
讚好：設施服務
不滿：整潔度和住宿狀況
Great facilities however room needs maintenance and cleaning
於 2022 年 1 月住了 6 晚
SCHR 於 2022年3月22日的回應
Thank you, we have passed on your feedback.

6/10 一般

Charn (Box Hill)

親子同遊
讚好：設施服務
不滿：住宿狀況
Sofa bed is broken, it wouldn’t fold into position. I have noticed damage on one side of folding mechanism and the whole thing is quite wobbly. Bathtub drained was very slow draining, water built up during the shower. This led to potential major hazard after soapy water drained out but left very slippery filmed surface in the bathtub. The location and car park are great. Having washing machine and drier in your own apartment is definitely a plus.
於 2022 年 1 月住了 4 晚
SCHR 於 2022年1月27日的回應
Thank you for your feedback, we are addressing the issues. We are glad you enjoyed the lovely location and other amenities in your apartment.

4/10 欠佳

Jasvinder

家人同遊
不滿：整潔度和住宿狀況
I didnt like that this property is owner residence. It was not advertised as one. I would not have booked if i knew. I felt i was cheated and paid too much for this air bnb like property. It gives you an air bnb experience with owners stuff and chained padlock on spaces not accessible. What an uncomfortable feeling and such an eyesore the chained cupboard doors were. I will never book another property from expedia as i no longer trust the properties advertised.
於 2021 年 12 月住了 3 晚

8/10 不錯

wendy

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room and facilities were great.
於 2021 年 12 月住了 3 晚
Surf Coast Rentals 於 2021年12月16日的回應
Great to here Wendy, Thank you. Regards, Surf Coast Rentals

4/10 欠佳

Camilla

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The shower head was held together with blue masking tape. Was fixed during the day on Saturday but made us question the cleanliness of the entire apartment. If the cleaners don’t notice something as obvious as that and notify management how much attention and care is actually taken? If management know, why was it not fixed, but entire rate charged? Very disappointing, especially in the current climate
於 2021 年 12 月住了 2 晚

10/10 優異

Lou

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet
於 2021 年 12 月住了 2 晚

4/10 欠佳

Mehran

於 2021 年 11 月住了 2 晚

4/10 欠佳

Margaret

讚好：整潔度和設施服務
不滿：職員與服務
於 2021 年 11 月住了 2 晚

8/10 不錯

Amber J Taylor

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 11 月住了 3 晚

8/10 不錯

Jonathan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 2 晚

4/10 欠佳

Rick

伴侶同遊
讚好：整潔度
不滿：職員與服務
Double bed in queen room with a mattress with a large depression in the middle
於 2021 年 11 月住了 3 晚

10/10 優異

Norm

於 2021 年 11 月住了 2 晚