Dear Elayna,Your kind words about Meliá Costa del Sol are greatly valued and we are delighted to hear about your wonderful experience.It brings us great pleasure to know that our prime location, right across from the beach, made a lasting impression on you. The dedication to maintaining our hotel in impeccable condition is a continuous effort, and your recognition of this fills us with pride.Should your travels bring you back to the heart of the Costa del Sol, it would be our pleasure to offer you another stay filled with the high standards and personalised experiences that you have come to appreciate.Warmest regards,Gloria ArenazaGuest Experience Manager

Dear Jasna,Thank you for your positive rating!We hope to see you soon.Best regards,

Estimado Alberto Eduardo,Gracias por haber elegido Meliá Costa del Sol para su reciente estancia en Torremolinos.En relación a su comentario, realmente nos sorprende su opinión sobre nuestros compañeros de Recepción, pues trabajamos a diario por ofrecer el mejor de los servicios a quienes nos visitan y nuestros colaboradores se caracterizan por la profesionalidad y la amabilidad en el trato con los clientes.Asimismo, puedo asegurarle que nuestro proceso de formación es eficaz y que nuestros empleados están plenamente cualificados para trabajar en un Hotel de 4 estrellas como el nuestro.Me gustaría mencionar que nuestro Equipo es uno de los puntos mejor valorados de nuestro Hotel y la atención al cliente es de los aspectos que más cuidamos, al que prestamos mayor atención y detalle, ya que entendemos que nos eligen como referente de Calidad y realmente sentimos que no lo haya percibido así.No obstante, por favor sepa que nos hubiera encantado conocer su insatisfacción mientras se encontraba aún alojado, ya que de esta forma habríamos podido brindarle asistencia y ofrecerle soluciones para mejorar de inmediato su percepción.Con la esperanza y confianza de que puedan volver a visitarnos en un futuro.Atentamente,

Dear Thomas,Thank you for such a great review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.Regarding the rooms, our Hotel provides with different types of rooms, and we kindly ask you to contact us in advance, so we can inform of the different kinds of guestrooms and adapt to your preferences.We look forward to a return visit from you in the future.Best regards,Gloria ArenazaGuest Experience Department

Dear Stuart,Thank you for your feedback!We look forward to welcome you back soon.Best regards,

Dear Jason,Thank you for taking the time to share your opinion with us.It is heartening to see your commendation of our hotel's cleanliness and overall condition; these are aspects we take great pride in. Equally pleasing is your acknowledgment of the service provided by our dedicated team, who strive to ensure that every guest's experience is nothing short of exceptional.While we are pleased to note your satisfaction with many aspects of your stay, we regret that the room amenities did not entirely meet your expectations. We appreciate your perspective, and it is insights like yours that enable us to enhance our guest experience.We are committed to providing a haven of comfort and exceptional service, and it delights us to know that we were able to create a memorable experience during your visit to the enchanting Costa del Sol.The entire team look forward to welcoming you back for a future visit.Kind regards,Carmen GonzálezGuest Experience

Dear Denise,We are grateful for the time you took to review your recent stay.We are thrilled to hear that you found our rooms and facilities to be excellent and that the enhancements since your last visit have added to your enjoyment. As for the temperature of our rooftop pool, while it is a beloved feature, we maintain it without heating to provide a refreshing experience during our warmer months. Nonetheless, your feedback is greatly appreciated and provides us with insight into our guests' preferences.All of the team hope that we may be able to see you again in the future. Kindest regards,Carmen GonzálezGuest Experience

Dear Mansel Philip, Thank you for taking the time to share your experience with us.It's wonderful to hear that the cleanliness of your room met your standards, and we're thrilled that you appreciated our hotel's condition. Your recognition of the room amenities reflects our commitment to providing a comfortable and enjoyable experience for our guests. We take pride in ensuring that the contemporary design, parquet flooring, and the full opening terrace doors contribute to a stay that is as relaxing as it is memorable.It would be a pleasure to welcome you again. Best regards,Carmen GonzálezGuest Experience

Chère Claudette,Merci pour cette excellente appréciation.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Au plaisir de vous revoir,Carmen GonzálezGuest Experience

Dear Thomas,Thank you for your magnificent feedback!We hope to see you soon.Kind regards,

Dear Alison Jayne,Thank you for sharing your review.We are delighted to hear that our team made a superb impression and that you found the location to be advantageous for your stay.It is also gratifying to know that our range of entertainment met with your approval. We take great pride in our breakfast selection, aiming to provide a wide variety to cater to all our guests' tastes.We look forward to welcoming you back on a future visit.Kind regards,Gloria ArenazaGuest Experience Manager

Chère Christine,Merci pour la rédaction de cet aimable commentaireNous sommes ravis d'entendre que notre personnel a contribué à rendre votre visite parfaite. Il est toujours encourageant de savoir que nos efforts pour fournir un service exceptionnel sont appréciés par nos hôtes.Au plaisir de vous recevoir à nouveau.Cordialement,Gloria ArenazaGuest Experience Manager

Dear Rubén,Thank you for taking the time to provide your feedback.Regarding the connectivity concerns you mentioned, while we endeavor to offer reliable internet services, we acknowledge the inconvenience a disrupted connection might cause. We continuously strive to improve our services, and your feedback will be taken into consideration for future enhancements.Nevertheless, we have checked with our technicians and we have been able to confirm that is working properly within the hotel facilities. Sometimes, it could be just a punctual issue with the guest's device and as soon as we are aware of this, we are happy to assist you. Looking forward to welcoming you back. Best regards,Gloria ArenazaGuest Experience Manager

Dear Arno, Thank you very much for your nice score!We are pleased to hear that the cleanliness of our rooms, the condition of the hotel, the service and the room facilities met your expectations. Your appreciation for the proximity to the beach underlines the exceptional location we offer, right on the beautiful Mediterranean Sea. Our commitment to an impeccable guest experience is reflected in your positive feedback.We look forward to welcoming you again next time. Sincerely,Carmen GonzálezGuest Experience

Dear Steven,Thank you so much for such a good rating!We look forward to welcoming you back soon.Best regards,

Dear Patrick,Thank you for your magnificent rating!Looking forward to welcome you back soon.Yours sincerely,

Dear Stephen, First of all, thank you for taking your time to evaluate Meliá Costa del Sol services. We appreciate very much that you have shared your honest opinion with us regarding your stay.We regret to read that certain aspects did not fully meet your expectations, and we appreciate your constructive feedback, as we are always open to suggestions on how we might further improve our guests' experience.With reference to your comment about the air conditioning, please know that in compliance with the energy saving and awareness measures according to the Royal Decree Law 14/2022 of Spanish government, at this time of the year our system is fully operating in winter mode.We hope that we may have the pleasure to receive you back at the Meliá Costa del Sol and thank you once again for reviewing us and helping us to enhance our service and product.Best regards,Gloria ArenazaGuest Experience Manager

Dear Jarkko,Thank you for such a great review.We are delighted to hear that the breathtaking views from your junior suite and our Sky & Sea Rooftop added to the enjoyment of your stay. It is also pleasing to know that our breakfast selection met your expectations and contributed to a comfortable holiday.Should your travels bring you back, our beachfront location on the Bajondillo awaits to provide another memorable holiday experience.We look forward to welcoming you back in the future.Yours sincerely,Gloria ArenazaGuest Experience Manager

Dear Eric,Thank you for this positive review of your stay.The entire team look forward to welcoming you back on a future visit.Kind regards,Carmen GonzálezGuest Experience

Dear air,Thank you for taking the time to share your review.It is delightful to hear that you found our location to your satisfaction and that the overall comfort and conditions of our hotel met your expectations.Regarding your experience with the housekeeping service, while our standard is to ensure daily cleanliness with attention to detail, we sincerely regret if your experience differed from this. We truly value your input and it will be used constructively to ensure that our services consistently meet the high standards our guests expect.We hope to have the opportunity to welcome you back to our hotel in the future.Kind regards,Gloria ArenazaGuest Experience

Dear jacqueline,Thank you for your positive review!We hope to see you soon.Best regards,

Dear Jean Luc,Thank you for your magnificent feedback!We hope to see you soon.Best regards,

Dear Peter,Thank you for choosing our Meliá Costa del Sol to spend your recent holidays in Torremolinos and for posting such a positive feedback.We are already waiting for your next visit.Kind regards,

Dear Carmen,Please accept our thanks for your kind review regarding your stay.It is delightful to hear that you enjoyed your stay and appreciated our proximity to the beach.We hope to have the occasion to welcome you back. Kind regards,Carmen GonzálezGuest Experience

Chère Anne,Merci d'avoir pris le temps de partager vos impressions.Nous sommes ravis de lire que la localisation exceptionnelle de notre établissement et la vue magnifique sur la mer vous ont enchanté. Il est gratifiant de savoir que notre buffet a su dépasser vos attentes et que la piscine sur le toit a contribué à un séjour mémorable avec sa vue spectaculaire. Que vous ayez apprécié le spectacle proposé chaque soir témoigne de la qualité de notre divertissement. Nous sommes également heureux que l'élégance et le bon goût de notre hôtel aient rehaussé votre expérience.Au plaisir de vous revoir parmi nous,Carmen GonzálezGuest Experience

Arvoisa vieraamme SinikkaKiitos paljon kivasta arviostanne.Mukava kuulla, että aamiainen oli monipuolinen ja henkilökuntamme miellyttävä sekä sijaintimme erinomainen.On myös hienoa, että pidit aurinkoterassistamme kattokannella.Olemme pahoillamme, että pidit käytävän melua häiritsevänä. Varmistamme, että siivoushenkilöstömme ylläpitää korkeita siivousstandardejamme ja otamme palautteesi vakavasti, jotta voimme tarjota jokaiselle vieraallemme mahdollisimman miellyttävän kokemuksen.Toivottavasti saamme teidät pian toistekin vieraaksemme. Ystävällisin terveisin,Carmen GonzálezGuest Experience

Dear Margaret,First of all, thank you for taking your time to evaluate Meliá Costa del Sol services. We appreciate very much that you have shared your honest feedback with us regarding some aspects of your stay.We are sorry to read that we have not been able to achieve our main purpose with you, which is our guests’ complete satisfaction, since we always do our greatest effort to be successful in accomplishing our commitment.It really surprises us your opinion about our staff, as we ensure our training process is effective and that our employees are fully qualified to work in a 4-star Hotel like ours. Actually, our Team is one of our top rated items in our hotel and most of our valued guests appreciate our daily hard work. I can assure you that our The Level Team is always willing to help our guests with any matter and we are sorry to read that we have not been able to find an adequate solution this time.We hope to have the opportunity to welcome you back wishing we can change your current opinion. Kind regards,Gloria ArenazaGuest Experience

Dear Anders,Thank you for this positive review of your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.It is also great to know that our location was ideal for you.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,Gloria ArenazaGuest Experience

Hyvä vieraamme KimArvostamme, että kirjoitit tämän arvostelun vierailusi jälkeen osoitteessa Meliá Costa del Sol.Olemme iloisia kuullessamme, että huoneemme tilavuus ja siisteys vastasivat odotuksiasi.Huoneidemme moderni sisustus ja parhaat mukavuudet ovat meille tärkeitä.Aamiaisemme monipuolisuudesta ja laadusta olemme erityisen ylpeitä, ja on hienoa kuulla, että ne vastasivat odotuksiasi.Toivottavasti näemme teidät pian uudestaan vieraanamme. Parhain terveisin,Carmen GonzálezGuest Experience

Dear Sharon,Thank you for sharing your opinion of your stay with us.We're delighted to hear that our hotel's room and dining options exceeded your expectations and that the views from your room significantly enhanced your experience. It's always our goal to provide an exceptional stay for our guests, and we're thrilled that our strategic location on the Costa del Sol contributed positively to your visit.We hope to see you again soon.Kind regards,Carmen González Guest Experience

Dear Madam,We are grateful for the time you took to review your recent stay.We are delighted to hear that our breakfast selection met your expectations and that our staff made a positive impression. Our team strives to provide a welcoming atmosphere, and it's rewarding to know that their efforts resonated with you. Additionally, we appreciate your kind words about the room's cleanliness and overall condition. Regarding the spa hours, we offer a tailored experience designed to provide both relaxation and exclusivity, aligning with our guest's preferences for tranquility. While we regret if this schedule did not perfectly align with your visit, we assure you that we aim to provide clear communication about our facilities' availability. We also understand that dining experiences are a significant aspect of any stay, and while many guests enjoy our dinner buffet, we're sorry to hear that it did not live up to your expectations. Your comments are invaluable as we continuously seek to enhance our culinary offerings. The ambiance in our bar area is intended to be comfortable for all guests, and your observations regarding the temperature have been noted. We are always attentive to our guests' comfort and will certainly review our heating protocols.All of the team hope that we may be able to see you again in the future. Kindest regards,Carmen GonzálezGuest Experience

Dear Timothy, Thank you for taking the time to share your feedback.We are sorry to read that the situation you mention could have affected your rest, since the wellbeing of our guests is of top priority for us.Please know that while our rooms are equipped with double-glazing to minimize external sounds, we aim to ensure all our guests experience a peaceful stay, and your remarks are valuable in this endeavor.We hope that we can welcome you in the future so we can change your current perception.Best regards,Gloria ArenazaGuest Experience

Dear Georg,We appreciate very much that you have shared your honest feedback with us regarding some aspects of your stay.We only regret you did not make us aware of these issues while on-site so we could have discussed them with you personally and found an adequate solution.I can assure you that our Team is always willing to help our guests with any matter and please allow me to apologize on their behalf for any misunderstanding there could have been.Our staff is one of our top rated items in our hotel and we ensure that our training process is effective and that our employees are fully qualified to provide the high quality service that characterizes our Hotel. I can assure you that it was absolutely not our intention to cause you any bother or make you feel uncomfortable.With the confident that we may have another opportunity of welcome you back again so that improve your impressions.Regards,

Estimado Brian,Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Será muy grato volver a tener la oportunidad de darle la bienvenida. Saludos cordiales,Carmen GonzálezGuest Experience

Dear Jane,Thank you for taking the time to review your stay.We are delighted that you found the ambiance of our hotel to be welcoming and that our proximity to local shops added value to your stay. Our team strives to maintain high standards of cleanliness and service, so it is rewarding to know that these aspects met your expectations.We also take pride in offering well-appointed amenities to enhance our guests' experiences, and it is gratifying to learn that you were satisfied with these offerings.Should your travels bring you back to the Costa del Sol, we would be honored to welcome you once again.Kind regards,Gloria ArenazaGuest Experience

Dear Judy,Thank you for sharing this lovely review.We are pleased that we were able to meet your expectations with our high standards and strategic location.We look forward to welcoming you back.Best wishes,Gloria ArenazaGuest Experience

Chère Yamina,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous serions ravis de vous revoir pour une expérience toujours de qualité.Cordialement,Gloria ArenazaGuest Experience

Dear Eleanor,Thank you for your positive review!We hope to see you soon.Best regards,

Dear Andres,Thank you for your magnificent feedback!We hope to see you soon.Kind regards,

Dear Georg,First of all, we sincerely appreciate the time you have dedicated to share your impressions regarding your recent visit to our Hotel.We are sorry to read that we have not been able to achieve our main purpose with you, which is our guests’ complete satisfaction, and that as a Team, we could not fulfill your expectations, since we always do our greatest effort to be successful in accomplishing our commitment.The satisfaction and well-being of our guests are extremely important to us and urge our guests to notify us of any issues or concerns at the time of their visit so that we may find an immediate solution.Thank you again for your comments and we really hope and trust that we can welcome you to this or any other Meliá Hotels International property in the future. Best regards,

Dear Caroline,Thank you for choosing our Meliá Costa del Sol, to spend your recent holidays in Torremolinos and for posting such a positive feedback.We are already waiting for your next visit.Kind regards,

Sehr geehrter Markus,vielen Dank, das Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Es freut uns sehr, dass Ihnen unsere strandnahe Lage und das geräumige Zimmer gefallen haben. Wir sind stolz darauf, unseren Gästen eine große Auswahl an Speisen in unserem Buffet-Restaurant sowie eine herrliche Rooftop-Terrasse bieten zu können. Es ist schön zu hören, dass Sie diese Aspekte Ihres Aufenthalts genossen haben.Wir würden uns freuen, Sie in Zukunft wieder bei uns zu begrüßen.Carmen GonzálezGuest Experience

Dear Asem,Thank you for your honest opinion about your recent stay with us.Regarding your concerns, please be informed that all room amenities are on request, as you can read on the badge hanging from the magnifying mirror.For a next stay, please do not hesitate to contact our Guest Experience and Reception Team by dialing #700 and/or #9 from your room and our Team will always be happy to assist you and provide you with anything else you may need.We remain at your disposal should you require any further assistance.Best regards,

Dear Fredrik,Thank you for your honest review.First of all, we would like to offer you our sincerest apologies for not having totally fulfilled your expectations.Unfortunately, there is no constancy in our records of any incident during your stay with us. We regret not having the opportunity to amend these issues at the time, in order to change your perception.With reference to your comments about the access to The Level lounge, this is exclusive for Meliá Rewards Platinum members. As you state, you are currently a Gold member, we invite you to visit our website and/or APP where you can access your details, check your points and find the benefits that correspond to your membership level. We also encourage you to continue earning points per stay, so that you can access higher loyalty levels such as Platinum and thus obtain greater benefits.I would dearly hope to have the pleasure of welcoming you again.Best regards,

Dear Kim,Thank you for your magnificent rating!We hope to see you soon.Best regards,

Dear Golbarg,Thank you for your positive review!We look forward to seeing you soon.Kind regards,

Dear Lennart,Thank you for your magnificent score!We hope to welcome you back soon.Best regards,Gloria ArenazaGuest Experience

Dear Sami, Thank you for sharing with us your positive review. We hope to welcome you back soon!Regards,Your tay at Meliá Costa del Sol

Cher Daniel,Nous vous remercions pour ce chaleureux commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Ce serait un plaisir de vous recevoir de nouveau.Bien à vous.Carmen GonzálezGuest Experience

Dear Egor,Thank you for your wonderful feedback!Looking forward to welcoming you again.Yours sincerely,