Thank you.

we would like to thank you for taking the time to review comfort inn. we hope to see you again. thanks again

Dear Pang, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Maja Rawska

Hi Kevin.Glad you enjoyed the property, especially the pool, not much i can do about the heat though. Just a note on the pool- there is a second depth marker on the next pole down indicating 2.1mtrs.

Hi Debra.Glad to hear you enjoyed the property. Please, come again

HI Blair. Sorry we didnt meet your expectations on this visit. We are currently going through room by room and washing/replacing the curtains.Just to clarify- reception is open between 9am and 8pm, however i do live on site and am available 24/7 should our after-hours call team deem it necessary to wake me up throughout the night, simply just a phone call to our normal number for noise complaints or other major issues.

Hi Christine.Thank you for the review and i an so glad you enjoyed your stay (dripping tap excluded). We are certainly well located with most things within walking distance. Hope to be able to welcome you again

Hi Charles.Thank you for your review and i am glad you enjoyed your stay. We hope to be able to welcome you again in the future.

Hi Kim.Thank you for your review. Our revenue team certainly aim to keep us as an affordable option in Townsville.

Hi Summa.Sorry to hear we werent able to meet your expectations on this occasion. We hope that next time you visit we can certainly prove that this is an unusual result

Hi Ronald.thank you for your review and also for bringing the issue with water hammering to our attention. We have had plumbers attend site since and hope that this issue has been resolved.

Hi Kelly.Thanks for the positive review, i will let our housekeeping team know

Hi Fionnuala.Thank you for the wonderful review

Thanks for the positive review. Look forward to having you back again

Hi Mel,Sorry to hear that you did not enjoy your stay with us, I will have housekeeping look into the issues you have mentioned, we are always trying to update our rooms and will look further into your complaint.Regards

Hi Jenny,Thank you for your review.Sorry to hear the plumbing bothered you, We try and keep her looking and sounding grand where we can!Regards

Thanks for the positive 5 star review

Hi David,Sorry to hear that you did not enjoy your stay.We are always looking to make updates to the hotel and will take your notations onboard.

Thank you Brad,I'm happy to hear you have enjoyed your stay.

Hi Geoffrey,We are happy to hear that you enjoyed the location of Robert Towns.We are looking into many updates in the coming weeks.Hopefully we tick some of the boxes that you have mentioned.Regards Chris

Thank you for taking time to give us a review Michael! it was great to have you with us this Friday night. Hope you have a great weekend. Cheers, Leo Oliveira

I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention at your check-out and be sure that will do our best to satisfy you better in your next stay with us.Have a great weekend Tracey. Regards, Leo Oliveira

Thanks so much for sharing your experience with us Stephen. We hope to see you again soon.