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"Lovely experience! Would definitely recommend staying here again."

"We absolutely loved our stay!! The room was beautiful, the onsens are incredible, the buffet breakfast was delicious and the service was fantastic! We stayed 2 nights, which I highly recommend to experience the hotel and Hakone properly. The only thing we didn’t love was the Kaiseki dinner - the food quality didn’t seem to be quite up to standard compared to everything else we ate at the hotel and seafood was already on the table when we arrived (it was even sitting out already for the next seating in 2 hours), which was a little off putting. "

"Beautiful, classically decorated interior spaces and my room looked at an area of forest covered mountain. Breakfast was lovely with a nice mix of Japanese and western selections (and a beautifully decorated cappuccino). Staff was incredibly friendly at check-in and check out. Room was clean and elegantly appointed. The bathroom was unbelievable Overhead rain shower and a soaking bath. Immaculate tiles. Main drawback is that the hotel is situated at the end of a fairly poor street in an urban area without any access to green space (the mountain behind the property is quite steep and without any walking area). "

"We stayed here after climbing Mt Fuji and really enjoyed our stay. The hotel staff was nice. We were bummed out that the onsen is a public onsen and we ended up not using it because I was traveling with kids who were uncomfortable with it. Otherwise gorgeous hotel perched on a hill. "

"The bed was comfortable and the location was great. "

"We enjoyed the variety of traditional Japanese food, the bedding was on the firmer side but ok"

"The room is old and smelly . Need to be remodel. "

"Great hotel near the station. Convenient!."

"Looks like we can never get parking on site- that’s the only negative"