Thank you for sharing your valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay.1. **Regarding the Air Conditioner:** We acknowledge your concern about the air conditioning. Your feedback will be considered seriously as we look into enhancing our facilities, ensuring a more comfortable stay for you next time.2. **Issue with Bugs:** We will promptly address the bug issue on the 1st floor. Considering regular pest control measures to prevent this in the future is on our agenda.3. **Mattress Comfort:** We are exploring other mattress options to ensure a restful sleep for our guests. Your comfort is our priority, and we will make the necessary adjustments.It's heartening to know you enjoyed the fantastic view. We are committed to improving our services to ensure a delightful stay at {{house_name}} in the future.Please feel free to reach out if you have any more questions or concerns.