Los Angeles Toyota Arena Hotels

"Stayed in this property on multiple occasions and in different rooms and it seems like all bathroom doors are stuck and very hard to open or close"

"The room was clean and it was very quiet. The bed was comfy and the shower was nice. The staff was friendly. The breakfast was subpar, but the coffee was good! Would definitely stay there again!"

"Great hotel"

"I travel frequently for work and stay in hotels often, and this was one of the worst experiences I’ve had. I prepaid for my room in advance and arrived around 6:20 PM needing to check in quickly before a 7:00 PM client dinner. Instead, I walked into an empty front desk with a sign saying staff was “on break” for 30 minutes. While waiting a few minutes is understandable, having no one available during standard check-in hours is not. When an employee finally appeared, I asked if he could check me in. He told me he couldn’t help because he wasn’t clocked in yet and wouldn’t be until 6:47 PM. So I waited — over 20 minutes — just to be assisted. Then another guest walked in without a reservation, and the employee chose to help him first, completely ignoring the fact that I had already been waiting over 25 minutes. When I questioned it, I was told the other guest had been there before me, even though I had not seen him. The situation escalated when I expressed frustration, and swore under my breath, the employee ultimately refused to check me in altogether — despite the fact that I had already prepaid. When I pointed that out, I was told: “We have enough bookings. We don’t need your money.” I was then given a fake phone number when I asked for a manager, followed by another number that led nowhere. I also requested written confirmation of a refund, which I never received. This wasn’t just inconvenient, it was a complete lack of professionalism and basic customer service."

" Br"

"Staff at the front desk were especially helpful and accommodating."

"Great staff, nice room and nicely equipped gym."

"Breakfast was good. Parking very plentiful. "

"I love the size and location of the hotel. One of the elevators were broken and the shower pressure isn’t good."