“Really poor service from the reception team. We were charged for the room again at check out because she didn’t speak to us before charging to a card. It wasn’t even the card used to book but one used to pay for breakfast.
We were then told that she couldn’t fix it and WE had to email guest relations. We did and the guest relations sent an email back saying accounts will refund us IF the charge was taken twice in 3-7 days.
Accidents happen but this has been dealt with incredibly poorly and……
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