Very difficult to find property at night. GPS sent us to correct address but property did not look like photo sent with confirmation. The picture was taken from different angle than could be seen from the road. We drove past property two times before calling for directions. The owner stayed with us turn by turn until we reached the property but was quite condescending about our unfamiliarity with the community and its grid layout. Our TV/remote did not work and TV could not be turned off. We had no wifi password. Our shower did not work although water was accessible through tub faucet. Owners were unresponsive to emails and texts. I received one email answer about number of reservations made but none regarding my questions of which room (different prices) and if our reserved room had prepaid for breakfast. We waited at property until stated breakfast time to discover the answer. Apparently, it was "no" since no breakfast prep occurring as we loaded the car. Our actual invoice was for room reserved that did not prepay for breakfast. If we had known this before breakfast time, we could have departed over an hour before we did. Texts gave check-in procedure but no responses came from our replies with questions. Positives of the property: quiet, very clean room, nice grounds, and beautiful view, did not compensate for negatives. Given my earlier experience with owner while lost, I did not report the issues as they arose. I do not recommend Happy Trails West.
