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Hyatt Vacation Club at Northstar Lodge, Lake Tahoe的評價

4.5 out of 5
Hyatt Vacation Club at Northstar Lodge, Lake Tahoe
970 Northstar Drive, Truckee, CA

評價

8.8

優異

10 分評分，優異；861 則評價中有 565 則" "
8 分評分，不錯；861 則評價中有 153 則" "
6 分評分，一般；861 則評價中有 78 則" "
4 分評分，欠佳；861 則評價中有 27 則" "
2 分評分，很差；861 則評價中有 38 則" "

9.4/10 

整潔度

8.6/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

8.2/10 

環保程度

評價

2/10 很差

windy (Hillsborough)

家人同遊
不滿：設施服務
酒店是我见过最差的，我入住第二天出门买点东西，可是上午11点通往酒店门口的路设了路障不让前来滑雪的车辆进入了，我说我是住店客人也出示了房卡也不给进入，我跟酒店联系他们说没办法谁让开车出去了，你自己想办法外边过一夜明天再进来，酒店也不会退房费给你，我们只好在没有任何行李的情况下在外边酒店住了一夜，第二天早上10点才回到酒店。我希望酒店给我延迟退房一天或者延时退房时间到当天下午3点，但遭到酒店拒绝，要求我必须10点退房。这么无耻的酒店没有见过。
於 2019 年 12 月住了 3 晚
Juana M. 於 2020年1月22日的回應
We're sorry you were unhappy with your experience, we'll work hard to fix the issue you experienced. Thank you for letting us know.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 4 晚
Marie 於 2019年2月9日的回應
Thank you for your score, we appreciate your review.

10/10 優異

IFANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
放鬆度假的好地方
寧靜舒服的環境, 附有健身房和熱水spa池. 走路就可到餐廳和星巴克, 服務人員都很親切
於 2018 年 10 月住了 2 晚
Marie 於 2018年10月23日的回應
Thank you Ifang for your review and your scoring of us! We are working consistently to provide each and every guest an exceptional experience. We are glad you enjoyed your stay with us!

6/10 一般

Viktor

家人同遊
讚好：整潔度
W
於 2024 年 5 月住了 1 晚
Juana 於 2024年5月3日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Amelia

家人同遊
讚好：整潔度和住宿狀況
Excellent
於 2024 年 4 月住了 2 晚
Juana 於 2024年5月3日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Michael

親子同遊
讚好：整潔度、設施服務和住宿狀況
Had the place to ourselves
於 2024 年 4 月住了 1 晚
Juana 於 2024年4月28日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Eric

家人同遊
讚好：整潔度和住宿狀況
Beautiful time the week after they closed the mountain for skiing. Very quiet!
於 2024 年 4 月住了 3 晚
Juana 於 2024年4月19日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

WILLIAM

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 3 晚
Juana 於 2024年4月15日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Leila

於 2024 年 4 月住了 1 晚
Juana 於 2024年5月4日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Carlos

親子同遊
讚好：整潔度、設施服務和住宿狀況
We are not the skiing type but that didn’t stop us from enjoying our stay. Place is high class with plenty of things to do for kids moms and dads. Proximity to Truckee and Tahoe makes anything else you might want to do easy as well.
於 2024 年 4 月住了 2 晚
Juana 於 2024年4月14日的回應
Thank you for staying with us, we appreciate your feedback.

8/10 不錯

Eduardo

讚好：整潔度和住宿狀況
Great for skiing. Ski in and ski out option with gondola right behind the property great ski valet service. One Front desk staff member could use some polishing up on customer care
於 2024 年 3 月住了 4 晚
Juana 於 2024年4月5日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Serena

家人同遊
讚好：整潔度、設施服務和住宿狀況
Staff friendly and helpful! Lots of room in the rooms.
於 2024 年 3 月住了 1 晚
Juana 於 2024年4月5日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Laura

親子同遊
讚好：整潔度、設施服務和住宿狀況
Great for families and fun for kids. Spacious rooms. We wanted to ice skate but it was closed; the only negative.
於 2024 年 3 月住了 2 晚
Ryan 於 2024年3月22日的回應
Thank you, Laura, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 優異

Daniil

讚好：整潔度、設施服務和住宿狀況
Located at walking distance from Northstar Village.
於 2024 年 3 月住了 2 晚
Ryan 於 2024年3月15日的回應
Thank you, Daniil, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 優異

Patrick Lee (Tyler)

於 2024 年 3 月住了 4 晚
Juana 於 2024年4月5日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Peter

讚好：整潔度、設施服務和住宿狀況
Staff was amazing - especially at check in.
於 2024 年 2 月住了 1 晚
Ryan 於 2024年3月14日的回應
Thank you, Peter, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 優異

Siobhan

於 2024 年 2 月住了 1 晚
Ryan 於 2024年2月7日的回應
Siobhan, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 優異

真實旅客

家人同遊
讚好：客房舒適度
於 2024 年 1 月住了 4 晚
Ryan 於 2024年2月2日的回應
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 優異

Teondrick

伴侶同遊
讚好：整潔度和住宿狀況
I loved my stay!
於 2023 年 11 月住了 3 晚
Ryan 於 2024年1月23日的回應
Thank you, Teondrick, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 不錯

Nadia

讚好：整潔度和住宿狀況
Good
Ryan 於 2024年2月7日的回應
Nadia, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 優異

真實旅客

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 12 月住了 1 晚
Ryan 於 2023年12月18日的回應
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 優異

gabrielagab

家人同遊
Beautiful location
於 2023 年 11 月住了 3 晚
Juana 於 2023年12月4日的回應
Thank you for staying with us, we appreciate your feedback.

8/10 不錯

Helen

讚好：整潔度和客房舒適度
Took a while to get hot water for showers Walls are thin, could hear next door children
於 2023 年 11 月住了 3 晚
Juana 於 2023年12月3日的回應
Thank you for staying with us, we appreciate your feedback.

8/10 不錯

William

家人同遊
讚好：整潔度和住宿狀況
Modern and recently updated. Clean units and well equipped. Disliked that front desk tried to signed me up for a vacation club open house and sell other promotion package right after checking in after driving 5 hours.
於 2023 年 11 月住了 4 晚
Juana 於 2023年12月4日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

marion

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Very convenient. Free parking, coffeeshops and dining are very accessble, you can just walk in the village or drive 30mins in truckee downtown. Friendly staff too. This is my second time here and will come back for more
於 2023 年 11 月住了 2 晚
Juana 於 2023年11月29日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

真實旅客

家人同遊
讚好：整潔度和客房舒適度
One night stay. Beautiful property.
Pros: beautiful property, close to shops & small restaurants. Beautiful in the winter season. Cons: check out at 10am and didn’t allow for late check out even if our stay was off season (11/10) and barely any cars in the parking lot, $20 additional car parking, will talk you into signing up for vacation rental sales, small parking spaces. We stayed in a 2 bedroom unit, nice space, beautiful bathroom suite. Kitchen stocked with dining sets, pots & pans, etc. They’ve got the basics covered.
於 2023 年 11 月住了 1 晚
Ryan 於 2023年11月14日的回應
Thank you for your detailed feedback! We're delighted to hear you enjoyed the beautiful property, proximity to shops and restaurants, and the overall space and amenities in your 2-bedroom unit. We appreciate your comments about the check-out time, parking, and the additional services offered. Your feedback is valuable, and we'll take it into consideration to enhance our guests' experience. If there's anything else you'd like to share, feel free to let us know.

10/10 優異

Gilda M

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 11 月住了 1 晚
Juana 於 2023年11月12日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Sarah

讚好：整潔度和住宿狀況
於 2023 年 11 月住了 2 晚
Juana 於 2023年11月7日的回應
Thank you for staying with us, we appreciate your feedback.

8/10 不錯

Barbara

多人同遊
讚好：住宿狀況
不滿：設施服務
This property is Beautiful and the room was very nice. However, I am disabled and using a Walker now. I requested a room for disabled and the walk to the room was Horrific for me. We were on the 3rd floor and were Not told about underground parking. I had to walk So Far then to The Very last room at the end of the Hall. The room temp was 76* and we called the front desk for help. We were told that an engineer had to set our thermostat properly, and if we couldn’t wait, they would fix it in the morning. We waited, the “engineer” came to our room and set it to 68*. This Hotel Néeds to take care of Simple requests without arguing or threatening that if we leave, our room temp will continue to climb until the morning, when the “engineer” could set our Thermostat. We found out that a person was to accompany us to the room and show us how to set the complex thermostat and other feature’s. Bad Service, zero attention to my current status of disability. Rude front desk staff. We later found out that the parking garage, that is Not marked clearly, would have saved me any extremely painfully very long walk to our room. An extremely early checkout time of 10am!!?
於 2023 年 11 月住了 1 晚
Juana 於 2023年11月5日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Hearthy

於 2023 年 11 月住了 1 晚
Juana 於 2023年11月4日的回應
Thank you for staying with us, we appreciate your feedback.

4/10 欠佳

真實旅客

於 2023 年 10 月住了 1 晚
Ryan 於 2023年10月23日的回應
We noticed you didn't include any specific comments in your review. We value your feedback, and if you have any concerns or suggestions, please share them with us so we can improve and ensure a better experience in the future. Your input is important to us, and we strive to provide the best possible service.

8/10 不錯

tina

伴侶同遊
Rooms not cleaned during stay. Rooms are worn, stained couch and scuffed up furniture. Bathroom could use a refresh.
於 2023 年 10 月住了 3 晚
Juana 於 2023年10月20日的回應
Thank you for staying with us, we appreciate your feedback

6/10 一般

Nancy

讚好：整潔度和住宿狀況
於 2023 年 10 月住了 3 晚
Ryan 於 2023年10月20日的回應
Hi Nancy, thank you for taking the time to leave a review. We'd love to hear more about your stay and any feedback you might have. Your input helps us improve our services, so please feel free to share more details about your experience. We're here to listen and make your next stay even better.

10/10 優異

Angela

伴侶同遊
It was absolutely beautiful. I was amazed at the size of the room. Front desk & concierge was very friendly.
於 2023 年 10 月住了 1 晚
Juana 於 2023年10月20日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

mike

讚好：整潔度和住宿狀況
Good
於 2023 年 10 月住了 1 晚
Juana 於 2023年10月8日的回應
Thank you for staying with us, we appreciate your feedback

10/10 優異

Kirk

家人同遊
讚好：整潔度和住宿狀況
The Northstar Village is laid out to serve people of all interests. Our stay was quiet and peaceful. We're recommending the Hyatt Vacation Club at Northstar Lodge to our closest family and friends.
於 2023 年 9 月住了 7 晚
Juana 於 2023年10月3日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

PEDRO

於 2023 年 9 月住了 2 晚
Juana 於 2023年10月16日的回應
Thank you for staying with us we appreciate your feedback

10/10 優異

Yair

家人同遊
讚好：整潔度、設施服務和住宿狀況
Just a great place to stay
於 2023 年 9 月住了 1 晚
Juana 於 2023年9月25日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Malgorzata

家人同遊
讚好：整潔度、設施服務和住宿狀況
Hyatt Vacation club is a amazing place to relax. I was there for a week with my family members and we had great time. Apartment was spacious, beds were comfortable and staff was friendly. Underground parking is a bonus and the area is walkable to the stores, restaurants, gondola and theater. It is about close to Truckee and Lake Tahoe area. Can't wait to visit again.
於 2023 年 9 月住了 7 晚
Juana 於 2023年9月23日的回應
Thank you for staying with us, we appreciate your feedback

10/10 優異

Arowyn (Brentwood)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Kat our check in agent was amazing. We had a late check in but. She was so sweet about it and what can on me really do if your room isn’t ready. So we went to eat and by the time we were done our room was ready. Again thank you Kat you were amazing. Room was very clean! And anything we requested was accommodated by staff asap. We even requested robes and slippers. Within ten minutes they had arrived. Was a great experience for my family..thank you to all staff and we will be having many more family vacations here.
於 2023 年 9 月住了 3 晚
Juana 於 2023年9月18日的回應
Thank you for staying with us, we appreciate your feedback.

6/10 一般

Antoine

家人同遊
讚好：設施服務和住宿狀況
quite and naturey
於 2023 年 9 月住了 3 晚
Juana 於 2023年9月15日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Gregory

於 2023 年 9 月住了 1 晚
Juana 於 2023年10月6日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Michael

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Off season quiet and solitude. Close to hiking, but dining options were limited in the village because of midweek off season.
於 2023 年 9 月住了 2 晚
Juana 於 2023年9月15日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

wesley

於 2023 年 9 月住了 5 晚
Juana 於 2023年10月4日的回應
Thank you for staying with us, we appreciate your feedback

8/10 不錯

Chulwon

親子同遊
讚好：整潔度、設施服務和住宿狀況
It was wonderful except for the check out time which is 10am.
於 2023 年 9 月住了 1 晚
Juana 於 2023年9月12日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

greg (Morro bay)

家人同遊
讚好：整潔度、設施服務和住宿狀況
I'm a retired drug dealer (Pharmacist) and have stayed in some beautiful vacation properties and this is the nicest hotel/condo we've ever been blessed to stay in. We stayed at the Dead Sea Hyatt in Israel and the bedding there and here impressed us at both locations!
於 2023 年 9 月住了 1 晚
Juana 於 2023年9月8日的回應
Thank you for staying with us, we appreciate your feedback.

10/10 優異

Barbara

多人同遊
讚好：整潔度和客房舒適度
Northstar Lodge
Lovely property & location
於 2023 年 9 月住了 1 晚
Juana 於 2023年9月8日的回應
Thank you for staying with us, we appreciate your feedback.

8/10 不錯

Beata

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Beautiful property, nice and peaceful. Nice place to relax from everyday busy life.
於 2023 年 8 月住了 6 晚
Juana 於 2023年9月8日的回應
Thank you for staying with us, we appreciate your feedback

10/10 優異

真實旅客

讚好：整潔度和客房舒適度
Amazing stay! Would go back again!
It was a great stay! I love it! We got a good deal for a labor day weekend as we made reservations 5months before the actual date. They gave us free wine. Secured parking lot. Easy access to coffee shop, stores and shops
於 2023 年 9 月住了 3 晚
David 於 2023年9月6日的回應
Thank you for your review and sharing these great pictures.

6/10 一般

Delbert

伴侶同遊
讚好：整潔度和設施服務
The hot water took awhile to get warm then got boiling hot
於 2023 年 8 月住了 2 晚
Juana 於 2023年9月3日的回應
Thank you for staying with us, we appreciate your feedback