大堂

圖森機場希爾頓花園酒店的評價

3 out of 5
圖森機場希爾頓花園酒店
6575 S Country Club Rd, Tucson, AZ

評價

8.8

優異

10 分評分,優異;914 則評價中有 541 則" "
8 分評分,不錯;914 則評價中有 240 則" "
6 分評分,一般;914 則評價中有 65 則" "
4 分評分,欠佳;914 則評價中有 36 則" "
2 分評分,很差;914 則評價中有 32 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

SHI CHE

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 5 月住了 19 晚
General Manager 於 2021年5月28日的回應
Thank you for rating your stay at Hilton Garden Inn Tucson Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Robb Blythe General Manager

10/10 優異

Claudia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good welcome
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Claudia, We are delighted to read the review of your stay at Hilton Garden Inn Tucson Airport. We strive to provide each guest a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to Tucson.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Nicole

伴侶同遊
讚好:整潔度和職員與服務
Only stayed one night as we were driving cross country and this was our last stop before getting back to california. Easy to find, easy parking, we checked in pretty late so didn't get to see much around the area until the next morning (though we left early). The room was nice and big as well as the bathroom. Everything was clean and bed was super comfortable. My only complaint was the sink water, which was coming out milky from the bathroom sink. I called the front desk about this and they said it was a normal Tuscon thing? That because it's hard water and Tuscon water isn't very good it comes out like that. Not sure how accurate that it but that was really the only complaint. Hotel is slightly older could use some slight renovations but other than the water thing it was a comfortable stay.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日的回應
Dear Nicole, Thank you for choosing Hilton Garden Inn Tucson Airport for your overnight stay. We are glad you enjoyed your overall experience; however; we regret your concerns with the sink water. It was a pleasure to host your visit, and we hope to serve you again soon. Sincerely,Robb Blythe,General Manager

10/10 優異

Kate

讚好:整潔度、職員與服務和住宿狀況
Great place to stay and friendly staff
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日的回應
Dear Kate, Thank you for sharing your feedback regarding your recent stay at Hilton Garden Inn Tucson Airport. We are delighted to hear that your experience was exceptional and that you enjoyed our impeccable service. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Sincerely,Robb Blythe,General Manager

10/10 優異

CHENGJUN

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great to stay.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月30日的回應
Dear Chengjun, Thank you for choosing us and for sharing your review. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Tucson. It was our pleasure accommodating you. We hope to see you again at Hilton Garden Inn Tucson Airport soon. Sincerely,Robb Blythe,General Manager

10/10 優異

Richard

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Empoyees were friendly and helpful
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月30日的回應
Dear Richard, Thank you for sharing your review, especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience and are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Tucson Airport.Sincerely,Robb Blythe,General Manager

10/10 優異

Roberto

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日的回應
Dear Roberto, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Hilton Garden Inn Tucson Airport so much! It was our pleasure to accommodate you. We look forward to hosting you again soon for another great experience.Sincerely,Robb Blythe,General Manager

4/10 欠佳

Jennifer

讚好:整潔度
不滿:職員與服務
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月21日的回應
Dear Jennifer, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Robb Blythe,General Manager

10/10 優異

James J.

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The whole staff was so welcoming and friendly. Every need was meet with a smile. From the front desk staff to the floor cleaning crew. Next trip to Tucson I will be staying here again.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月19日的回應
Dear Valued Guest, Thank you for choosing Hilton Garden Inn Tucson Airport and sharing your feedback. Our team takes immense pride in delivering attentive and courteous service, and we are delighted to hear that you found it to your liking. We look forward to welcoming you back in the future.Sincerely,Robb Blythe,General Manager

8/10 不錯

ANA MARGARITA COSSIO

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Personal agradable
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月9日的回應
Dear Ana,Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Tucson Airport.Sincerely,Robb BlytheGeneral Manager

10/10 優異

felix

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient, not too far from airport or downtown Tucson.
於 2024 年 1 月住了 5 晚
General Manager 於 2024年2月3日的回應
Dear Felix, Thank you for the nice review of your recent stay at the Hilton Garden Inn Tucson Airport. We are pleased you found our location near the airport and downtown to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Robb BlytheGeneral Manager

10/10 優異

MICHAEL

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月23日的回應
Dear Michael, Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn Tucson Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Ardeshir

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月23日的回應
Dear Ardeshir, Thank you for sharing the nice rating about your experience at Hilton Garden Inn Tucson Airport. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Marty

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Desk clerk Isaiah was just amazing. He was so helpful to us.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月16日的回應
Dear Marty, Thank you for taking the time to share your recent stay at Hilton Garden Inn Tucson Airport. We extend our gratitude for highlighting the exceptional assistance provided by Isaiah, one of our front desk associates. We will certainly pass along your compliments to him. Your acknowledgment motivates us to continue delivering outstanding service, and we look forward to welcoming you back for another memorable stay.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Barbara

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月16日的回應
Dear Barbara, We are delighted to learn about the rating of your stay at Hilton Garden Inn Tucson Airport. We strive to provide each guest with a memorable experience, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to Tucson.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Ben

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The staff is exceptional!... Very polite and helpful!!!
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月11日的回應
Dear Ben, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Tucson Airport.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Robert

讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was located close to dinning options, but they have a kitchen on premises that turned out an excellent dinner. The staff was friendly and professional, I will be staying there again when I'm in the area and I recommend this establishment to others as a place to consider when in Tucson.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月10日的回應
Dear Robert, Thank you for reviewing your recent stay at Hilton Garden Inn Tucson Airport. We are pleased to know you were delighted with our ideal location, devoted associates, and thoughtful amenities. We are grateful for your recommendations and look forward to welcoming you again.Sincerely,Robb Blythe,General Manager

8/10 不錯

CATHY

Pricey breakfast buffet 16.95!!!
Loved the property, very clean and comfortable and pets are welcome. we did not love that the price of the breakfast buffet was advertised online for $10, but the blackboard in the breakfast room said $16.95. We passed.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月5日的回應
Dear Cathy, Thank you for choosing to stay at Hilton Garden Inn Tucson Airport and for the review. We are glad to know you were pleased with our clean property and delicious breakfast. However, we regret not meeting your expectations with our breakfast charges. We are grateful for your comments and look forward to welcoming you again.Sincerely,Robb Blythe,General Manager

10/10 優異

Armando

於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月11日的回應
Dear Armando, It was a pleasure having you as our guest at Hilton Garden Inn Tucson Airport. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Greg

讚好:整潔度、職員與服務和住宿狀況
Nice
General Manager 於 2024年1月13日的回應
Dear Greg,On behalf of our team at Hilton Garden Inn Tucson Airport, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Tucson.Sincerely,Robb BlytheGeneral Manager

2/10 很差

Rebecca

不滿:職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月24日的回應
Dear Rebecca, On behalf of our entire staff, we sincerely apologize if we did not live up to our high standards during your recent visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Thomas

於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月20日的回應
Dear Thomas, Thank you for choosing Hilton Garden Inn Tucson Airport and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Christopher

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月19日的回應
Dear Christopher, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Hilton Garden Inn Tucson Airport, and we look forward to welcoming you back soon.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Grisselle

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
General Manager 於 2023年12月9日的回應
Dear Grisselle,Thank you for choosing Hilton Garden Inn Tucson Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Robb BlytheGeneral Manager

6/10 一般

Ben

讚好:整潔度、職員與服務和設施服務
Shower doors were very hard to close.
於 2023 年 12 月住了 1 晚
RB 於 2023年12月5日的回應
Thank you for the review. We will look into this immediately.Have a great day.

8/10 不錯

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice stay. I was disappointed that the ac/heat unit did not have a constant fan option. The toilet valve was leaking so it was a bit annoying but otherwise extremely nice for the cost.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月5日的回應
Dear John, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your room and bathroom to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Tommy

商務旅客
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 5 晚
General Manager 於 2023年11月16日的回應
Dear Tommy, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Garden Inn Tucson Airport.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Charles

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月8日的回應
Dear Charles, Thank you for rating your experience at Hilton Garden Inn Tucson Airport. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Ray

於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月30日的回應
Dear Ray, We are thrilled you had an excellent stay at Hilton Garden Inn Tucson Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Jose

於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月22日的回應
Dear Jose, Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn Tucson Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Robb Blythe,General Manager

8/10 不錯

Mary

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very comfortable room & bed. Off of Valencia enough so it was very quiet.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月3日的回應
Dear Mary, Thank you for being our guest and for sharing your feedback. We are delighted to know that you enjoyed our ideal location and well-maintained accommodations. We look forward to welcoming you back to Hilton Garden Inn Tucson Airport for the tranquil experience you seek.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Busra Ezgi

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月25日的回應
Dear Ms. Ezgi, Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn Tucson Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Julia

寵物同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a great property to stay. I have stayed here several times. I enjoy the quiet clean rooms. The staff is amazing and very friendly and accommodating. The food served in the restaurant is very good.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月21日的回應
Dear Julia,Thank you for choosing the Hilton Garden Inn Tucson Airport for your stay once again. There is nothing greater than to learn that a guest returns to our hotel because they love our staff and everything our hotel has to offer. We are very proud of the exceptional service our associates provide to our guests every day. We look forward to welcoming you back soon.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Tammy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We recommend this Hotel .
The room was spacious, very clean, and had a very comfortable bed with a nice bathroom. What made this place really stand out was the staff. They were all very professional, polite and personable. We recommended this hotel!
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月19日的回應
Dear Tammy, Thank you for choosing Hilton Garden Inn Tucson Airport and for your perfect rating. We hope you had a great stay and we are thrilled to know you loved our spacious, well-maintained accommodations and courteous associates. Thank you again for your recommendation, and we look forward to welcoming you back for another exceptional experience.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Laura

伴侶同遊
讚好:設施服務
Everyone was so friendly. When we needed anything, they got it for us so fast.
於 2023 年 10 月住了 6 晚
Robb Blythe General Manager 於 2023年10月18日的回應
Dear Laura, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Tucson Airport.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Pedro

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Every single employee was super Professional and should get a raise!
於 2023 年 9 月住了 3 晚
General Manager 於 2023年10月4日的回應
Dear Pedro, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Tucson Airport.Sincerely,Robb Blythe,General Manager

4/10 欠佳

Lawrence (Traverse City)

商務旅客
不滿:職員與服務和設施服務
Given wrong room type, booked 2 room king suite but given a regular king room. First told it wasn't their mistake then that there were no suites available Staff unhelpful and even argumentative!!
於 2023 年 9 月住了 4 晚
General Manager 於 2023年10月4日的回應
Dear Lawrence, We appreciate you choosing our hotel and also for taking the time to share your concerns. Please accept our apologies for the lack of attentive service and for the unpleasant behavior of our staff. We are grateful for your feedback and will address this with our associates to prevent such issues going forward. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely,Robb Blythe,General Manager

10/10 優異

STEVE

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月19日的回應
Dear Steve, We are thrilled you had an excellent stay at Hilton Garden Inn Tucson Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Robb BlytheGeneral Manager

8/10 不錯

Gilson Carlos

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Some small maintenance issues. No vending/ice machine in all floors.
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月10日的回應
Dear Carlos, We appreciate you taking the time to review your recent stay at our hotel. We hope you had a pleasant stay overall. However, we apologize for the maintenance issues you had and for not meeting your expectations. We understand your frustration, and we will review them appropriately. We are grateful for your patience, and we hope you will come back for the perfect visit you deserve on your next to the area.Sincerely,Robb BlytheGeneral Manager

6/10 一般

真實旅客

讚好:整潔度和住宿狀況
不滿:客房舒適度
My wife and I booked and prepaid for a king room, but we were given a double queen room. We booked three nights and did not sleep in the same bed the entire time. Otherwise the stay was good. Clean, good price, good location, nice pool.
於 2023 年 8 月住了 3 晚
General Manager 於 2023年9月8日的回應
Dear Valued Guest, Thank you for evaluating your recent stay with us. We are pleased to know you liked our convenient location and that you found us to be a great value. We are also happy you loved our well-maintained hotel and beautiful pool. However, we deeply regret that the room type you requested was not available. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Timothy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great experience!
We loved this hotel! The staff was incredible! Very friendly, helpful, accommodating. The room was clean, the pool was awesome, and there was no problem with noise at all. We’ve stayed at quite a few of the hotels by the airport and this is by far our favorite. We’ll stay again for sure!
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月6日的回應
Dear Timothy, Thank you for being our guest and for taking the time to review your experience at Hilton Garden Inn Tucson Airport. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Robb BlytheGeneral Manager

10/10 優異

patricia

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were very friendly and courtesy. The restaurant was very good.
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月6日的回應
Dear Patricia, What a thoughtful review. We are pleased to read you enjoyed your stay at the Hilton Garden Inn Tucson Airport. Thank you for mentioning how much you loved dining at our on-site restaurant and the great service. Your gracious comments about our team will be passed along. Thank you once more for the wonderful comments, and we hope to have the pleasure of welcoming you back soon.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Jacqueline

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Monica at the front desk was very helpful and extremely friendly. All staff members were polite and pleasant from front of house to house keeping. My sister and I had to come down due to my brother having a stroke. The hotel and staff made it a great place to relax and unwind.
於 2023 年 8 月住了 11 晚
General Manager 於 2023年9月3日的回應
Dear Jacqueline, Thank you for choosing Hilton Garden Inn Tucson Airport for your recent stay and for sharing your experience with fellow travelers. We are sorry to hear of the circumstances for your trip. However, we are pleased that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Michelle

於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月13日的回應
Dear Michelle, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hilton Garden Inn Tucson Airport.Sincerely,Robb Blythe,General Manager

10/10 優異

Monoiette

讚好:整潔度、職員與服務和住宿狀況
From the time I checked in everyone was so awesome
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月16日的回應
Dear Monoiette, Thank you for the fantastic review and for letting us know that you had a great stay. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your experience with us so wonderful! We appreciate your feedback and look forward to your next visit to Hilton Garden Inn Tucson Airport.Sincerely,Robb Blythe,General Manager

10/10 優異

Eric

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
It was great
於 2023 年 8 月住了 1 晚
Robb Blythe General Manager 於 2023年8月8日的回應
Dear Eric, We are delighted to read the review of your stay at Hilton Garden Inn Tucson Airport. We strive to provide each guest a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to Tucson.Sincerely,Robb BlytheGeneral Manager

10/10 優異

Ariel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Robb Blythe General Manager 於 2023年8月8日的回應
Dear Ariel, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn Tucson Airport, and we look forward to welcoming you again soon.Sincerely,Robb BlytheGeneral Manager

4/10 欠佳

Michael A

伴侶同遊
讚好:整潔度
不滿:設施服務和住宿狀況
Closed the pool to clean for 2 days. Stayed over the weekend. You would think this could of been done over a Tuesday or Wednesday, not Saturday and Sunday.
於 2023 年 7 月住了 2 晚
General Manager 於 2023年9月3日的回應
Dear Michael, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are sorry for your disappointment regarding the pool. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Robb BlytheGeneral Manager

6/10 一般

Angie

家人同遊
不滿:整潔度
The pool is not cared for, they do not clean the pool ever that i saw. They dont have good attitudes when you ask for things that you need. There is no light in the pool bathrooms, their website says they can accomodate 5 people and the receptionist admitted that isnt true. We had to be moved to a suite and then they wouldnt let us have a rollaway bed for my child.
於 2023 年 7 月住了 2 晚
GENERAL MANAGER 於 2023年7月26日的回應
Dear Angie, Thank you for staying with us and taking the time to share your review. We are sorry for the cleanliness issues you came across with our pool and for the service issues you mentioned that left a negative impression on you. We are known for our attention to detail and excellent service, and we are disappointed this was not your experience. Your comments will be reviewed by our team to ensure we focus on correcting and preventing such mistakes. We also apologize for the confusion with our accommodations and for not being able to get a rollaway bed in your suite. We are truly grateful for your feedback, and we hope you will revisit so we can provide you with the hospitality for which we are known.Sincerely,Robb Blythe,General Manager

10/10 優異

Michel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月18日的回應
Dear Michel,Thank you so much for the perfect rating of your time at Hilton Garden Inn Tucson Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Robb BlytheGeneral Manager