Management is a joke. Screwed up my credit card by charging the full amount, then refunded it, and then charging it again. Oh, and the refund wouldn’t get back to my card for “5-10” business days. Very dismissive and condescending. I understand the ‘not responsible’ for items left in room.... but, I’ve worked at a 20+ cabin resort and have worked to get objects back to guests. This hotel? If you leave it, it’s gone! I left a $60 headlamp, not a big deal and wouldn’t seem to be something housekeeping would steal. Either they have a dishonest housekeeping staff, or management doesn’t take guest experience seriously. I’m betting on the latter. I left numerous messages for management to call me regarding the credit card fiasco and my headlamp. They would never return my call. The only way I could talk to them is if I used a different phone and caught them picking up the line-they apparently used their caller id and wouldn’t answer my phone number, calling several times in a row until the call dropped.
I have stayed at this hotel numerous times because of its water park. I will never stay at this facility again. Some rooms are cleaner than others. This was our worst stay-mildew smell, dirty sheets, just funky as all get out. My daughter may be upset that I won’t book here again (stay in Tulsa one weekend a month with my daughter). But, it would take an act of goodwill from corporate to change my mind. Namely, I just want my headlamp back after dealing with such terrible people.
