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灣邊特威德酒店的評價

3.5 out of 5
灣邊特威德酒店
129-131 Wharf Street, Tweed Heads, NSW

評價

8.2

很好

10 分評分，優異；695 則評價中有 256 則" "
8 分評分，不錯；695 則評價中有 292 則" "
6 分評分，一般；695 則評價中有 102 則" "
4 分評分，欠佳；695 則評價中有 31 則" "
2 分評分，很差；695 則評價中有 14 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

Wing Tak

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 21 晚
Manager 於 2022年12月1日的回應
Thank you for your stayed with us.

2/10 很差

HUANG HSIU (台灣)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
NO GOOD~~~房價有點貴~~又沒廚房設施~~~房間又老舊~~~又潮濕~~~~地毯因為潮濕所以感覺很差~~~
Thank you for your time to give us feedback. Our property has a restaurant service. Sorry we cannot provide kitchen for your cooking.

6/10 一般

Emma

伴侶同遊
讚好：整潔度和職員與服務
Overall room was clean but could do with an update, the lounge and bed had seen better days. My boyfriend has a bad back and you could feel the springs in the matress so it wasnt very good for him. But otherwise was a comfortable one night stay on our road trip up the east coast.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月25日的回應
Thank you for your feedback.

10/10 優異

Kerrie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean. Close to everything.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月18日的回應
Thank you for your feedback.

8/10 不錯

Daniel

讚好：整潔度、職員與服務和住宿狀況
A
於 2024 年 3 月住了 1 晚

8/10 不錯

glenn

讚好：整潔度、職員與服務、設施服務和住宿狀況
Close ro town
於 2024 年 2 月住了 2 晚
Team member 於 2024年3月2日的回應
Thank You!

4/10 欠佳

Megcheline

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
no connection to phone the first night especially I did not have a mobile phone. The tolit seat was half connected and really old. Saff where excellent
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月28日的回應
Thank you

8/10 不錯

Graham

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月12日的回應
Thank you for your stayed.

8/10 不錯

Jennifer

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great for a stopover after a long drive
The Bayswater Tweed is perfect for a stopover after a long drive from Sydney. Our twin room (1 Queen, 1 Single) was on the ground floor and we parked our vehicle directly outside the room (easy to carry bags etc inside). The room was very clean, beds were comfy and the air conditioner worked particularly well. Only a few minor maintenance issues, but otherwise happy with my stay. Note: I let the nice lady at Reception know that the bubbles on the spa part of the pool wasn't working and she actually came out to check it with me, instead of just dismissing the issue, so hopefully it will be fixed soon.
於 2024 年 1 月住了 1 晚
manager 於 2024年2月5日的回應
Thank you for your feedback, the spa have fixed already.

8/10 不錯

Colleene

家人同遊
讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月22日的回應
Thank you.

8/10 不錯

Stania

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recomendo!
Ótima equipe de atendimento! Tanto recepção como equipe de limpeza. Todavia, a acomodação e a comum tinham muitos insetos no início da estadia, mas foi feito uma dedetização geral e resolveu o problema! Recomendo!
於 2023 年 12 月住了 22 晚
Manager 於 2024年1月22日的回應
Thank you for your stayed

6/10 一般

Debbie

讚好：整潔度、職員與服務和客房舒適度
Older but sufficient for our needs
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月22日的回應
Thank you

6/10 一般

Salesh

於 2024 年 1 月住了 1 晚
Manager 於 2024年2月5日的回應
Thank you

8/10 不錯

Leeanne

Staff were very helpful
於 2024 年 1 月住了 5 晚
Manager 於 2024年1月22日的回應
Thank you for your review.

10/10 優異

Aleksandra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, big room and a nice location.
Manager 於 2024年1月22日的回應
Thank you for your review.

6/10 一般

Sue

伴侶同遊
讚好：整潔度和職員與服務
It was a great location, very big room. but the bed was sooo hard... very out dated, but the place is for sale so its not likely to get an update.
於 2024 年 1 月住了 3 晚
manager 於 2024年1月22日的回應
Thank you

8/10 不錯

Annette

讚好：整潔度、職員與服務和設施服務
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月22日的回應
Thank you

8/10 不錯

Kristy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月22日的回應
Thank you

8/10 不錯

Charleen

家人同遊, 親子同遊, 伴侶同遊
讚好：職員與服務
The staff were lovely the location is central and close to everything within tweed although the room is a little dated, each room could do with at least a microwave in them.
於 2023 年 12 月住了 8 晚
Manager 於 2024年1月22日的回應
Thank you for your review and stayed.

2/10 很差

Onur

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月29日的回應
Thank you for your bad review.

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月29日的回應
Thank you for your ranking.

6/10 一般

Beverly

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月22日的回應
Thank you

10/10 優異

Jan

家人同遊
Location, location
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月29日的回應
Thank you for your ranking.

8/10 不錯

Carol

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was very convenient and cl an and staff were very friendly
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月29日的回應
Thank you for your ranking.

6/10 一般

Lyn

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
This property was long overdue for extensive renovation, whilst spotlessly clean, it was difficult to get excited about anything else. The property description on the net wasn't remotely near to the actual properties presentation.
於 2023 年 11 月住了 2 晚
Yan 於 2023年12月7日的回應
Thank you for sharing your feedback on your recent stay. We understand the need for renovations, and your comments will help us prioritize improvement areas. We appreciate your input and hope to welcome you back with an enhanced experience in the future. Thank you for bringing this to our attention.

10/10 優異

Mark Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
close to hospital
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月29日的回應
Thank you for your stayed with us again. See you next time.

2/10 很差

Julie

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Concrete
The bed was so hard I could not sleep and the lounge was also one of the most uncomfortable I have ever sat on overall will never ever stay there again
於 2023 年 11 月住了 2 晚
Yan 於 2023年12月7日的回應
I'm sorry to hear about your experience. We truly value our guests' comfort, and I apologize that we fell short during your stay. Your feedback is important to us, and we appreciate you bringing these issues to our attention. We will investigate and address the concerns you've raised to ensure a more comfortable experience for future guests. If there's anything specific you'd like us to look into or if you have additional details to share, please feel free to reach out to us directly. We hope you'll consider giving us another chance in the future to provide the quality experience we strive for. Thank you for sharing your thoughts with us.

6/10 一般

Magda

讚好：整潔度和職員與服務
Clean, easy check-in and good parking. Unlucky to have some blokes enjoying loud conversation until about 1.00am. Excellent value for money.
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月2日的回應
We are sorry someone made the noise on your date.

6/10 一般

roman

伴侶同遊
讚好：職員與服務
The bed was uncomfortable...the room needs a really good clean. The noise was as a result of a nearby client who reckoned it was OK to keep his motorbike running for 10mins outside the rooms...he was told in no uncertain terms by a lodger over the way what to do with the bike. The host was a pleasant person.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月28日的回應
Thank you for your feedback.

10/10 優異

Geoffrey

於 2023 年 11 月住了 3 晚
Manager 於 2023年12月29日的回應
Thank you for your ranking.

10/10 優異

Nagisa

於 2023 年 11 月住了 3 晚
Manager 於 2023年12月29日的回應
Thank you for your ranking.

2/10 很差

sharon

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room had not been serviced before we got there because the toilet had no water in it, the fridge wasn’t working and the air con remote wasn’t working. Left a voice message at reception on the Friday night no one contacted me the next day.
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月28日的回應
Sorry for any inconvenience.

10/10 優異

Holly

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月28日的回應
Thank you.

6/10 一般

Mark

讚好：整潔度
The mattress was hard & uncomfortable. No Foxtel.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月27日的回應
Thank you

8/10 不錯

Rhonda

伴侶同遊
讚好：整潔度和職員與服務
Close proximity to so many useful places make this appealing. It is a no-frills accommodation option - suited well for one-night requirement.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月19日的回應
Thank you for your feedback.

8/10 不錯

Greg

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Staff were very helpful and room was comfortable
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月11日的回應
Thank you for your choosing us for your stayed and review.

6/10 一般

Stephen

讚好：職員與服務
於 2023 年 10 月住了 2 晚
Manager 於 2023年11月9日的回應
Thank you.

8/10 不錯

Lionel

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月6日的回應
Thank you for your stayed.

10/10 優異

Mark Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
staff remembered me
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月2日的回應
Thank you, You are our value guest. We will see you soon.

4/10 欠佳

Harold (Corindi Beach)

不滿：整潔度
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月2日的回應
Thank you.

8/10 不錯

David

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Location
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月30日的回應
Thank you

10/10 優異

Kylie

讚好：整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our time at the hotel. Staff were really friendly and helpful We will ve staying there again in the future. Thank you for a wonderful time
於 2023 年 10 月住了 4 晚
Manager 於 2023年10月30日的回應
Thank you for your review and enjoy to stay with us.

6/10 一般

Sharon

多人同遊
Bedbugs
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月28日的回應
Sorry for heard about it, could you please provide the evidence you got the bed bug bite? We have updated pest control and we have not found the blood mark on the mattress.

8/10 不錯

Narelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location and quiet
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月22日的回應
Thank you for your review.

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
Very helpful staff 👏
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月17日的回應
Thank you for review.

10/10 優異

Beth

讚好：整潔度、住宿狀況和客房舒適度
Comfortable spacious room in a central location
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月17日的回應
Thank you for review.

8/10 不錯

Terence

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月17日的回應
Thank you for your ranking.

10/10 優異

Leo

家人同遊
讚好：設施服務和住宿狀況
Enjoyed the stay. Pricing good and location was perfect for what we needed
於 2023 年 9 月住了 3 晚
Manager 於 2023年10月17日的回應
Thank you for your positive feedback.

6/10 一般

Len

讚好：職員與服務
Mattress was very hard. Bathroom floor and top of skirting tiles needed a good clean, floor was very sticky. Fridge hadn't been cleaned out after previous occupant.
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月17日的回應
Thank you for your feedback

8/10 不錯

Robert

讚好：整潔度
It was just ok for the price, at least it was quite, I was not disturbed during the night
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月17日的回應
Thank you for you review.