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尤奇亞市中心凱藝酒店的評價

2.5 out of 5
尤奇亞市中心凱藝酒店
1050 S State St, Ukiah, CA

評價

8.0

很好

10 分評分，優異；720 則評價中有 252 則" "
8 分評分，不錯；720 則評價中有 283 則" "
6 分評分，一般；720 則評價中有 109 則" "
4 分評分，欠佳；720 則評價中有 45 則" "
2 分評分，很差；720 則評價中有 31 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

william

商務旅客
讚好：職員與服務
The bathroom was large and clean. The room carpet was dirty, and the breakfast room is too small.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月17日的回應
Dear william,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager

10/10 優異

Carlton

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean and friendly. Nice breakfast. Very glad I did a last minute reservation to stop here.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月17日的回應
Dear Carlton,Thank you for the stay at our hotel. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff's. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

10/10 優異

Eugene (Petaluma)

於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月17日的回應
Dear Eugene,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

10/10 優異

Janet

讚好：整潔度、職員與服務和住宿狀況
Excellent service, very clean room
於 2024 年 4 月住了 2 晚
JAY 於 2024年5月6日的回應
Dear Janet,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.

8/10 不錯

Jeff

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月13日的回應
Dear Jeff,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 優異

Aaron

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
JAY 於 2024年4月12日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Wayne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good value
於 2024 年 3 月住了 1 晚
JAY 於 2024年3月30日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

2/10 很差

Geraldine

寵物同遊, 商務旅客
不滿：職員與服務和設施服務
Check in was a nightmare. I booked the room because it is listed on Expedia as pet friendly. Showed up, front desk agent tells us that no pets are allowed. Upon finding this out, they don't want to cancel our booking or provide a refund. I contact Expedia and ask them why the hell it is listed as pet friendly, Expedia calls the front desk, and all of a sudden, then hotel IS pet friendly. So we pay to just bring in one pet. Now the problem is that we are not allowed to keep any pets in the van (we had 4 so we were leaving the adults in the van and bringing the puppy inside) and they were trying to force us to bring ALL the pets inside and charge us $25 per pet, threatening to kick us out of the room with no refund if they dogs were to bark. After some back and forth, and another call from Expedia in which they refused to refund us and cancel the booking, they agreed to "letting us do what we want with our own pets". Finally get into the room about 1 hour later. I leave the room for a minute, and when I get back, the key doesn't open the door. Another hour and 3 employees later, I have to move rooms because the door wouldn't open. Horrible experience. Never again. At this point, I won't even be booking through Expedia since they are absolutely useless in the case that something doesn't go as planned.
於 2024 年 3 月住了 1 晚
JAY 於 2024年3月22日的回應
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and frustration you experienced during check-in.We understand your concerns about the pet policy discrepancy, and we'd like to clarify that our hotel is indeed pet-friendly,with applicable pet fees as clearly stated on Expedia. However, we do have specific guidelines in place to ensure the comfort and safety of all guests and their pets. As per our policy, guests are required to inform while booking, the number of pets they are traveling with during the reservation process to facilitate a smoother check-in experience for both our staff and guests. This information allows us to appropriately accommodate your needs and ensure a seamless arrival process.Additionally, we'd like to bring to your attention that leaving pets unattended in vehicles is not only against our hotel policy but also against California Penal Code § 597.7 PC, which prohibits endangering the health or well-being of animals by leaving them unattended in motor vehicles. We take this matter seriously to ensure the safety and well-being of all animals.Regarding the issue with your room key and the subsequent room change, we sincerely apologize for the inconvenience this caused. Please rest assured that we have addressed this matter with our team to prevent such occurrences in the future.We genuinely value your feedback as it helps us identify areas for improvement. We hope you will reconsider staying with us in the future, and we assure you that we will do everything possible to ensure a more pleasant experience.Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.

10/10 優異

Eugene (Petaluma)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Homeless nearby
於 2024 年 3 月住了 1 晚
JAY 於 2024年3月17日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry If inconvenience Caused during your stay.

8/10 不錯

Angel

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Everything went pretty good although the showerhead was really dirty and the chair inside the room had stains all over it as well but overall everything went pretty good. The staff was super nice as well.
於 2024 年 3 月住了 2 晚
JAY 於 2024年3月12日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry for inconvenience Caused

8/10 不錯

Christine (Beaverton)

家人同遊
讚好：整潔度、設施服務和住宿狀況
The room was clean and pleasant, and the breakfast was good.
於 2024 年 3 月住了 1 晚
JAY 於 2024年3月8日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Anne-Carole

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 2 月住了 1 晚
JAY 於 2024年3月8日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Esperanza

於 2024 年 2 月住了 1 晚
JAY 於 2024年3月22日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Jeremie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Be nicer to know about deposit in room during check in!! OTHER then that it was a pleasant stay. Highly recommend this place.
於 2024 年 2 月住了 1 晚
JAY 於 2024年2月20日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry if any inconvenience Caused

10/10 優異

Debbie (Elk)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean,Nice staff and very nice breakfast! The location is centrally located to almost anything one could need. affordable as well.
於 2024 年 2 月住了 1 晚
JAY 於 2024年2月20日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

sabrina

讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was nice and clean
於 2024 年 2 月住了 1 晚
JAY 於 2024年2月13日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Andria

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
JAY 於 2024年2月3日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

2/10 很差

Madelena (clearlake)

Staff was not helpful
於 2024 年 1 月住了 1 晚
JAY 於 2024年3月19日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Apologies If inconvenience Caused during your stay.

10/10 優異

Gary

於 2024 年 1 月住了 1 晚
JAY 於 2024年1月16日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Thomas

於 2024 年 1 月住了 1 晚
JAY 於 2024年1月16日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

WEN

讚好：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
JAY 於 2024年1月16日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Filemon

讚好：設施服務
於 2024 年 1 月住了 1 晚
JAY 於 2024年1月16日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Ryan

家人同遊
讚好：整潔度和住宿狀況
My biggest complaint is they wanted to charge an early check in fee. Maybe I’ve been lucky with other hotels. Other than that it’s a $90 room.
於 2024 年 1 月住了 1 晚
JAY 於 2024年1月16日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Sheila

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
JAY 於 2024年1月16日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Jared

讚好：客房舒適度
不滿：整潔度和住宿狀況
It’s ok I’m Ukiah
It’s ok. Easy walk to the brewery. So so breakfast. So do cleanliness. Jared
於 2023 年 11 月住了 1 晚
JAY 於 2024年1月16日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Anne-Carole

讚好：設施服務
於 2023 年 12 月住了 1 晚
JAY 於 2023年12月31日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

James

於 2023 年 12 月住了 1 晚
JAY 於 2023年12月31日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Lisa

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
There is not much in this town. We were just passing through. Was fine for that.
於 2023 年 12 月住了 1 晚
JAY 於 2023年12月31日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Charles

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
JAY 於 2023年12月15日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

JOMARIE

於 2023 年 12 月住了 1 晚
JAY 於 2023年12月15日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

EVERETT

於 2023 年 12 月住了 1 晚
JAY 於 2023年12月15日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Andria

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
JAY 於 2023年12月15日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Andria

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
JAY 於 2023年12月15日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Andria

於 2023 年 12 月住了 1 晚
JAY 於 2023年12月6日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

6/10 一般

Gennady

讚好：職員與服務
不滿：住宿狀況
Older hotel with many small maintenance issues. Very load heater - not able to sleep. Had to turn it off in the middle of the night and sleep without it hoping not to freeze in the morning. Luckily, it was not that cold yet. The staff was cordial though.
於 2023 年 11 月住了 1 晚

10/10 優異

Andria

讚好：整潔度、職員與服務、設施服務和住宿狀況
The Staff is nice. Very flexible.
於 2023 年 11 月住了 1 晚
JAY 於 2023年11月27日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Jack (Salem)

讚好：整潔度、職員與服務和住宿狀況
it was fine. Good beds and good heater
於 2023 年 11 月住了 2 晚
JAY 於 2023年11月27日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Raymond

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
clean and quiet, great service
clean and quiet, great service
於 2023 年 11 月住了 1 晚
JAY 於 2023年11月24日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

2/10 很差

Chris

不滿：整潔度和住宿狀況
The place smelled horrible. Homeless people were everywhere. Drugs use I got woke up to police at the room next to mine .
於 2023 年 11 月住了 1 晚
JAY 於 2023年11月8日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry for inconvenience caused

6/10 一般

Eric

It was a very good stay. It was nice and quiet!
於 2023 年 11 月住了 1 晚
JAY 於 2023年11月8日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Mark

於 2023 年 11 月住了 1 晚
JAY 於 2023年11月24日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

2/10 很差

Kim

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
Homeless come in during breakfast, dirty and unkept.. breakfast nook is just a closet
於 2023 年 10 月住了 2 晚
JAY 於 2023年10月31日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry for inconvenience caused

8/10 不錯

lawrence

Construction next door
於 2023 年 10 月住了 1 晚
JAY 於 2023年10月31日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.Sorry for inconvenience caused

10/10 優異

Steph

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
JAY 於 2023年10月29日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

John

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
JAY 於 2023年10月29日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Terry

於 2023 年 10 月住了 1 晚
JAY 於 2023年11月10日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Cynthia (San Diego)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
JAY 於 2023年10月19日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Cuong

讚好：整潔度、職員與服務、設施服務和住宿狀況
Restaurants and dining options were walking for driving distance. Seriously, I drove to Kin Khao Thai for dinner and it was like a 2-3 min drive. The bed was comfy and the room was set up nicely. The bathroom has built in hand soap, body wash and shampoo. I stayed for 3 days and I didn't really need housekeeping for anything, even though the man at front desk said if I needed anything, to let housekeeping know since they won't come to clean/organize your room b/c I was staying for more than a day. I went to a state park like 20 min drive so it wasn't too bad. There's an aquarium minutes away too so the hotel's location is very convenient
於 2023 年 10 月住了 1 晚
JAY 於 2023年10月15日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

8/10 不錯

Debra

商務旅客
讚好：整潔度、職員與服務和住宿狀況
I had a first floor non-smoking room. The bathroom window was open, so it was aired out and not musty like the first room they offered me. I was satisfied with the first floor aired-out room.
於 2023 年 10 月住了 1 晚
JAY 於 2023年10月11日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 10 月住了 1 晚
JAY 於 2023年10月11日的回應
Dear Valued Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you back.