Nice hotel with lovely sea views. Shocking customer service. They will never see me again. They ruined my night.
It took them about an hour to correct their mistake. We ordered 1 bottle of white wine and 1 red wine. Only red wine was delivered to the room.
After 3 phone calls with the receptionist, I decided to go to the reception and talk to them because my card was charged for that bottle.
I was told they were going to bring it upstairs to our room. After waiting for about an hour since I made the first call about the missing bottle, they sent another red wine instead of the white one. I was ready to accept it even though it was not what I wanted but the lady who delivered the wine promised to fix the issue and she came back after a few minutes with the correct bottle of wine.
I didn't get her name, I was just annoyed. She was good and I think none of that was her fault.
Milile
於 2024 年 4 月住了 1 晚
4/10 欠佳
Jamal (Harleysville)
伴侶同遊
2024年3月12日
讚好:整潔度
不滿:職員與服務和設施服務
Jamal
於 2024 年 2 月住了 3 晚
2/10 很差
Jamie
家人同遊
2024年2月25日
讚好:整潔度和住宿狀況
不滿:職員與服務
Front desk manager was rude and unhelpful. Having confirmed a one bed superior apartment via an email we were degraded on arrival. The front desk manager was not interested in apologising and actually encouraged me to complain, his attitude was unacceptable. I did speak to another front desk manager who stated he would get the GM to email but no correspondence received. Customer service not up to international standards
Jamie
於 2024 年 2 月住了 2 晚
10/10 優異
Keoagile
2024年1月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Keoagile
於 2024 年 1 月住了 1 晚
10/10 優異
Richard
2024年1月17日
Richard
於 2024 年 1 月住了 4 晚
10/10 優異
MP
2024年1月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel amd location for business and leisure
We only had a one night stay after a cruise, but it was more than expected. Would be a good hotel fro business or leisure. Excellent location. Although we didn't use any services,, the service we got from reception was excellent and friendly.
MP
於 2024 年 1 月住了 1 晚
10/10 優異
Jillian
2023年12月27日
讚好:整潔度、職員與服務和住宿狀況
Great location and pool
Jillian
於 2023 年 12 月住了 4 晚
8/10 不錯
Gordon
商務旅客
2023年11月26日
讚好:整潔度、職員與服務和設施服務
Secure and safe, access to the parking area was poor, electronic keys poorly maintained