Umi Holidays

The Hotel was new, so clean and beautiful. Near to places and really good if you are going with your family.

Very nice property with Western-size rooms, right in the heart of Tenjin and its shopping district. Somewhat odd that the lobby is on the 19th floor, while the guest rooms are below. The only minor mark is the Lounge . . . beet nice decor, but don’t expect much in terms of food or snacks. Sparse would be the correct descriptive. Having said that, I’d gladly stay again.

We’ve stayed at many various hotels in Japan and have never come across a hotel where the staff have been as unhelpful and dismissive as the ones at Tokyu Stay Hakata. From the front desk staff to some of the restaurant staff. Linh at the front desk was particularly unhelpful. A female staff member who made our drinks at the restaurant was lovely and very friendly. Hotel itself was basic, somewhat clean (the elevators were dirty, bathrooms need more thorough cleaning), comfortable beds, location was a 10-15 minute walk from Hakata station. The in room washer and dryer were great. They’ll only do a full clean of your room once every 7 days, you can pay extra for room cleaning/bed changing if needed.

The place is neat and just nice for 5pax.There are few convenience stores nearby. Restaurants tend to open after 11am. Instead of walking from Hakata station, there are buses that can take you directly to the bus stop (about 2 stops) which is just few steps away from Roi.