Amazing hotel, truly beautiful, plants all around.
However no air conditioner nor fans….had to open window and door to hall for circulation.
Helpful staff! Good update on WhatsApp.
Staff was awesome. Breakfast was overwhelming….kept bringing more food!
真實旅客
於 2023 年 12 月住了 4 晚
2/10 很差
chandra
2023年11月20日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I should have read some of the reviews referring to this hotel as a ghost town. We arrived in the evening and it was dark no lights on. There was one women in the building apparently she was the attendant but you would not know as she barely greeted us and certainly didn’t help with luggage. Once we checked in we went to the restaurant. The room was clean but not very nice bedding was poor quality and sheets/towels were not soft. There were dirty pillows with out pillow cases on the shelf.
The restaurant was empty we were the only people it seemed I. The building. The same women was the waitress in the hotel. She barely waited in us and it took 2 hours for food (again we were the only people there). I had to as for a cup, water, fork etc.
The next day was more of the same. We were told the pool and hot tub didn’t open until 10am.
We told them our plan was to go when it opened. Upon arriving, the hot tub was empty and the pool was cold. When we asked about the place being empty and not water they started to fill it but it was never more than like warm in 2 days. The over all experience was comparable to a movie. We couldn’t make this stuff up. The art alone will make your skin crawl and it has a creepy feel to it. Don’t choose this hotel. The last night it poured rain and the window leaked and the floor has water pooling.
We would have left after night one but we could not cancel reservation. Do not stay here
chandra
6/10 一般
T J
多人同遊
2023年11月1日
讚好:整潔度和職員與服務
Disappointed.
I stayed 2nights. The hotel looks different than in the pictures. Breakfast selection is minim not a huge variety as pictured on advertisement.
Also the gym is not really a gym. You have access to dumbbells but the place is in between ping pong table. Sauna is to pay as an extra.
I wouldn’t call it a wellness center as it is not.
Do not worth the price payed.
Pool doesn’t look like in the picture either.
However the staff was absolutely kind and helpful. I wouldn’t change that.
T J
於 2023 年 10 月住了 2 晚
4/10 欠佳
Kishore
多人同遊
2023年10月26日
讚好:客房舒適度
不滿:職員與服務
Better to look elsewhere...
Lethargic service. Have is the impression that staff were untrained. Despite sending a message ahead of time about my Asthma condition the room had a musty smell. Very ordinary breakfast, not ready on time! Need I say more...?
Kishore
於 2023 年 10 月住了 2 晚
10/10 優異
Ererubino
家人同遊
2023年8月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelent people and service, good restaurant an amenities. Great location. Personal attention super, super.
Ererubino
於 2023 年 8 月住了 3 晚
10/10 優異
Mayra Olivia
2023年7月11日
讚好:整潔度、職員與服務和住宿狀況
Excelente servicio, nos ayudaron con todas las preguntas que teníamos del lugar y nos recomendaron lugares que visitar aparte de conseguir el taxi y lo mejor que el día que salimos a Machu Picchu a las 5:30am nos pusieron nuestro Lunch en una cajita para llevar excelente
Mayra Olivia
於 2023 年 7 月住了 4 晚
8/10 不錯
Zusim
家人同遊
2023年7月9日
讚好:整潔度、職員與服務和住宿狀況
Es un lugar agradable,su restaurante es muy bueno y las Bebidas Excelentes, ahí mismo está situada la Clinica Para Viajeros, el servicio es excelente y la Recepciónista Súper Amable y Con gran carisma. Simplemente puedo decir Gracias 🙏 y recomiendo Este Hotel 🏨
Zusim
於 2023 年 7 月住了 3 晚
10/10 優異
Saul (Miami)
家人同遊
2023年5月26日
讚好:整潔度、職員與服務和住宿狀況
Es un hotel lindo. Limpio, personal MUY amable y atento, desayuno incluido variado. Área de juegos (mesas de billar, futbolito, mesas de ping-pong) piscina, jacuzzi y gimnasio que no usamos. Muy cerca del desvío para Moray y cerca de Ollantaytambo y con vistas a las montañas.
A nosotros nos gustó mucho.
Saul
10/10 優異
Yvy
2023年4月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff always ready to help even with creating an itinerary