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烏特勒支馬利酒店的評價

3 out of 5
烏特勒支馬利酒店
Maliestraat 2, Utrecht

評價

8.4

很好

10 分評分，優異；466 則評價中有 169 則" "
8 分評分，不錯；466 則評價中有 220 則" "
6 分評分，一般；466 則評價中有 57 則" "
4 分評分，欠佳；466 則評價中有 14 則" "
2 分評分，很差；466 則評價中有 6 則" "

8.6/10 

整潔度

9.0/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

評價

2/10 很差

Miss K

不滿：整潔度、職員與服務和住宿狀況
住3天都沒更換髒掉的被單、枕套和盥洗用具
非常不愛乾淨的旅館，旅館附近都是住家，想買個飲料或是零食都無法，第2天早晨喝咖啡。不小心打翻在床單上，晚上回房發現污漬還在，隔天早上請櫃檯一定要更換床單，晚上回房。床單沒換，因為污漬還是在，掉落在茶几的蛋糕碎屑也沒清乾淨。我不敢相信一間4星飯店，居然提供這麼糟糕的服務。
Sharon van der Burgh 於 2017年4月29日的回應
Dear Miss K, We are very sorry to read you've had such a bad experience at our hotel. We have instructed the Housekeeping to change the sheets, but clearly for some reason they haven't. This is evaluated after your review and the Housekeeping took their measures to make sure this will not happen again. We appreciate the fact you've brought this under our attention, so we can make sure it's not happening again. We would have loved to change the linen our selves for you in the evening when you came back. Please accept our sincere apologies for the inconvenience caused during your stay. Kind regards, Sharon Wijnands - van der Burgh Resident Manager Malie Hotel Utrecht

10/10 優異

Wan Ting

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sharon van der Burgh 於 2016年1月16日的回應
Dear guest, Thank you for your four star review about our hotel! We are looking forward to welcome you back to the hotel. Kind regards,

8/10 不錯

yan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

LEE (UK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
總體好好
荷蘭嘅建築總體都唔高，所以景致都非常好。住係三樓嘅房間，有小型露台，房間不算太大，不過勝在乾淨企利。酒店位置相對比較隱蔽，不過如果搵啱路嘅話都相當方便。景點步行就可以去到，不過10mins起跳。Utrecht嘅市民非常nice and helpful，如果有需要問路都會得到好詳盡嘅解答。 P.S.:酒店早餐每位€12。
Sharon van der Burgh 於 2014年6月10日的回應
Dear Lee, Thank you for your kind words and your amazing five star review. We highly appreciate this! Looking forward to see you again in the future, Kind regards, Sharon van der Burgh Assistant Hotel Manager

10/10 優異

vincent

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tout c’est très bien passé
於 2020 年 5 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 5 月住了 2 晚

10/10 優異

VALERIE

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 4 晚
Kind regards, Estelle, Malie Hotel 於 2020年3月17日的回應
Dear Valerie, Thank you for your review, we appreciate it very much. We hope to welcome you again at the Malie Hotel.

10/10 優異

真實旅客

於 2020 年 3 月住了 1 晚
Marloes 於 2020年3月8日的回應
Thank you for your review! We hope we can welcome you another time in our hotel. Kind regards, Marloes Malie Hotel

10/10 優異

真實旅客

於 2020 年 2 月住了 1 晚
Marloes 於 2020年3月8日的回應
Thank you for your review! We hope we can welcome you another time in our hotel. Kind regards, Marloes Malie Hotel

10/10 優異

Stephan

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
Decent sized room and good breakfast
I’ve been here for two nights. Room 11 was space and all the rooms and lobby and breakfast restaurant are nicely designed and decorated. I felt well. They also have a bar and nice Drinks. One thing was not so nice: the bathroom needs refurbishing and also the black mold in the bathroom should be removed. Going from the hotel to the bar district took about 12 min by feet. This was quite handy. Parking your car near to the hotel however is a challenge. I would return if I have a meeting in downtown of Utrecht again.
於 2019 年 12 月住了 2 晚
Noa 於 2019年12月10日的回應
Dear guest, Thank you for your stay and review, we really appreciate it! Good to hear that you have enjoyed your stay at the Malie hotel. We will certainly discuss the complaint about the hygiene in the room with our housekeeping team as the bathrooms hygiene is important. There are also plans to renovate our rooms in the near future. We hope to be welcoming you back again at the Malie hotel in the future! Kind regards, Noa Bink Malie Hotel

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 11 月住了 3 晚

8/10 不錯

Marcus

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Malie hotel for the win!
Bra hotell med jättetrevlig personal!
於 2019 年 11 月住了 2 晚
Judith 於 2019年11月23日的回應
Dear Marcus, Thank you so much for your comment, we really appreciate that. So nice to read that you had good stay by us. See you next time! Kind regards, Judith Team Malie

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 1 晚

8/10 不錯

Sander

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Gezellig hotel, uitgaan in het centrum van Utrecht
Wat een gezellig hotel! Het hotel heeft een moderne uitstraling en is warm aangekleed. In tegenstelling tot zakelijke hotels welke groot, anoniem en steriel kunnen zijn heeft dit hotel een bescheiden aantal kamers waardoor het niet super druk is en voel ik mij ook op mijn kamer thuis. Het ontbijt is goed, de eetkamer is uitnodigend aangekleed waardoor ik mijn ochtend ontspannen begon. Het personeel is vriendelijk en servicegericht. In de avond is de bar open, maar uitgaan (gezellig een drankje doen) kun je beter in het centrum van Utrecht doen.
於 2019 年 10 月住了 1 晚
FO 於 2019年11月21日的回應
Beste Sander, Hartelijk dank voor je bericht, dat stellen wij zeer op prijs! Wat fijn om te lezen dat je een goed verblijf hebt gehad bij ons. Graag tot de volgende keer in het Malie Hotel! Hartelijke groet, Judith Team Malie

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ok we had a room below ground level so the room could have been nicer. Good location
於 2019 年 10 月住了 3 晚
Judith front office 於 2019年10月22日的回應
Dear guest, Thank you so much for your comment. We are sorry that you expectations were different like you expected from our rooms. We also have rooms on the thirst, second and third floor, maybe for next time if you like to visit us. Kind regards,

10/10 優異

Hendrik Jan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice surrounding, nice and friendly staff. The room for breakfast a bit too small, but all in all we enjoyed our stay very much
於 2019 年 10 月住了 2 晚
Front Office 於 2019年10月13日的回應
Thank you for your comment, we really appreciate that! We hope to welcome you again in the Malie Hotel. Warm regards, Judith

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Very good, but a little more attention to detail.
Our room was mainly clean, although we found a credit card and pill box under the bed from a previous guest. The tiles and back of the bathroom door did not appear to have been cleaned properly, looking as if a drink had been spilled on them. The beds were clean and comfortable. All of the reception and breakfast staff were very pleasant and helpful. We would recommend this hotel.
於 2019 年 8 月住了 3 晚
Judith 於 2019年9月6日的回應
Dear guest, Thank you so much for your comment, we really appreciate that. We are very sorry about your room, this is not how we want to present our hotel. We will discuss this with our housekeeping manager. Thank you for your remarks. Despite we hope you had a nice stay by us! Kind regards, Judith Team Malie

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Judith Fron Office 於 2019年10月13日的回應
Thank you for your comment. We hope to welcome you again in the Malie Hotel! Kind regards,

8/10 不錯

Mami

讚好：整潔度、住宿狀況和客房舒適度
駅から少し離れていましたが、静かな環境で落ちつけました。
於 2019 年 8 月住了 2 晚
Judith Front Office 於 2019年10月13日的回應
Thank you for your comment. We hope to welcome you again in the Malie Hotel! Kind regards,

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 2 晚
judith 於 2019年8月19日的回應
Dear guest, Thank you for your stay in the Malie Hotel! We hope you enjoyed everything. Kind regards, Judith Team Malie

8/10 不錯

真實旅客

於 2019 年 8 月住了 1 晚

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Supermysigt litet hotell!
Mycket mysigt hotell på ett lugnt område men ändå nära till centrum. Jättebra service. Rent och prydligt överallt. Frukosten kan vi inte uttala oss om då vi inte åt där. Rekommenderas verkligen!
於 2019 年 7 月住了 1 晚

6/10 一般

Eva

讚好：整潔度和職員與服務
Quite far from everything tourist attraction, etc. The service was great but lacks in amenities.
於 2019 年 8 月住了 1 晚

10/10 優異

Ryan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel in a quiet area of Utrecht
My partner and I enjoyed our stay very much. The staff were very friendly and attentive. The room was on an upper floor with a nice view of the quiet and beautiful area outside the hotel. The room was quite clean, in very good condition despite some small marks of age. The staff helped us to navigate the center city of Utrecht by presenting a map at check-in, and highlighting the best walking routes to the city center. They were also very helpful in providing rental of bikes in good condition, which were ideal for traveling in this wonderful city! WiFi access was easy and more than sufficient for usual online tasks at all times. We highly recommend Malie Hotel to all who travel to Utrecht.
於 2019 年 7 月住了 3 晚

8/10 不錯

真實旅客

於 2019 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

10/10 優異

Frank

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 5 晚

6/10 一般

真實旅客

伴侶同遊
讚好：職員與服務
不滿：設施服務
verzorgde kamer wel wat klein - airco aanwezig maar maakt veel lawaai. ontbijt viel wat tegen, geen pistolets en confituren werden niet aangevuld. Vriendelijk personeel - plaats om eigen fietsen te stallen aanwezig.
於 2019 年 7 月住了 2 晚

6/10 一般

Sergio

讚好：整潔度和職員與服務
於 2019 年 7 月住了 1 晚

8/10 不錯

Cecilia

讚好：職員與服務
不滿：整潔度和客房舒適度
Vi har bott många gånger tidigare på hotellet. Vi blev besvikna på städningen, den har försämrats. Toalettbosten var mycket, mycket smutsig. Den byttes efter att vi påtalat detta. Papperskorgen tömdes inte vid städning. Känslan efter detta påverkade tyvärr helhetsintrycket. Hur bryr man sig om renligheten för övrigt? 🤔🤔 Vi bodde i ett dubbelrum, sängen var mycket smal och obekväm. Frukosten var mycket bra, man har fortfarande kvar den fina nypressade apelsinjuicen. 😊
於 2019 年 5 月住了 4 晚

10/10 優異

Kerstin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Härligt hotell
Underbar säng sköna täcken, fin trädgård att sitta i. Perfekt skulle jag tycka. En enda liten sak... badrummet var för mörkt det hick inte att sminka sig i spegeln där. En bagatell i sammanhanget. Bussar till centrum hela tiden, 7 min eller gång 20 min.
於 2019 年 5 月住了 5 晚
Sharon Wijnands 於 2019年6月8日的回應
Thank you for your kind words! And we will definitely keep your advice regarding our bath rooms in mind as soon as we are renovating our bathrooms.

6/10 一般

Mike (Vancouver, BC)

家人同遊
讚好：職員與服務
不滿：住宿狀況
Pro- Friendly staff, quiet location, bike rental on site, Con- Lumpy bed, no hooks in bathroom, old low- def TV, cheap towels
於 2019 年 5 月住了 2 晚
Sharon Wijnands 於 2019年6月8日的回應
Oh what a pity you've experienced so many cons! We don't know what you exactly mean by lumpy bed, since we have very comfortable, high standard Auping beds in all of our rooms. We would love to get in touch about this. We are very pleased to inform you we have new TV's with HD-channels since this Thursday! Unfortunately it was just a few days after your stay, but I'm sure you would have loved it.

10/10 優異

Caroline

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely half term holiday
Excellent hotel. Delicious breakfast. Would recommend it highly as a place to stay
於 2019 年 5 月住了 3 晚
Sharon Wijnands 於 2019年6月8日的回應
Thank you so much for your wonderful review. Hopefully we'll see you again!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff were the most friendly and helpful that I have come across in Utrecht and I stayed in 5 other big hotels in the last 4 weeks, Their internet is crap
於 2019 年 5 月住了 4 晚
Sharon Wijnands 於 2019年6月8日的回應
We are very, very pleased to read your kind words about our team! We also contacted our system developer after reading your review and the WiFi should work better now.

8/10 不錯

Jarkko

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 5 月住了 2 晚
Sharon Wijnands 於 2019年6月8日的回應
Thank you!

8/10 不錯

真實旅客

讚好：住宿狀況和客房舒適度
不滿：職員與服務
No está mal, pero no es un 4 estrellas.
La habitación era grande y acogedora, pero la cuna era lamentable. Mi hija terminó durmiendo con nosotros las 3 noches. Y para ser un 4 estrellas, le faltan unos cuantas cosas. La atención del personal muy buena.
於 2019 年 4 月住了 3 晚
Sharon Wijnands 於 2019年6月8日的回應
Thank you for your review. We are sorry the crib wasn't comfortable. We would have loved to replace it with a different one. We do hope to see you again!

10/10 優異

Salah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 6 晚
Sharon Wijnands 於 2019年6月8日的回應
Thank you, see you next time!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, nice place to stay, nice and quiet.
於 2019 年 4 月住了 2 晚
Sharon Wijnands 於 2019年6月8日的回應
Thank you for your nice review. Good to see you've enjoyed your stay!

10/10 優異

Bo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Utrecht i april
Ett fint hotell för vistelse i Utrecht med omnejd. Ligger lite utanför stadskärnan (fortfarande gångavstånd dit om man vill) med bra bussförbindelser en bit bort. Frukosten var bra och jag kan rekommendera boende på detta hotell. Bokar det gärna igen vid nästa besök i Utrecht.
於 2019 年 4 月住了 5 晚
Sharon Wijnands 於 2019年6月8日的回應
Oh wow, what an amazing review you've left. Thank you so much!

10/10 優異

Ian (London)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Work overnighter in Utrecht
Fantastic staff, location, room and hotel overall, would 100% recommend! I was given a suite as a free upgrade, which was lovely and I had my own terrace too. All the members of staff were super nice, especially Anouck, with whom we chatted until the late hours at the hotel bar. I didn’t have breakfast myself, but my colleague did and said it was excellent. A nice walk down to the main canal area with all the waterside restaurants, this a place I’ll stay again when next in Utrecht.
於 2019 年 4 月住了 1 晚
Sharon Wijnands 於 2019年6月8日的回應
Thank you for your super kind words! We hope to see you again in the future!

8/10 不錯

Petri

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Sharon Wijnands 於 2019年6月8日的回應
Thank you!

8/10 不錯

Nick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Prima hotel
Goed Hotel te Utrecht.. Netjes, goed gelegen.. Prima
於 2019 年 4 月住了 1 晚
Sharon Wijnands 於 2019年6月8日的回應
Dank u wel voor uw mooie review. Hopelijk zien we u nogmaals!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
I liked the boutique bature of the Malie and where it is situated. A nice comfortable hitel with excellent staff.
於 2019 年 4 月住了 1 晚
Sharon 於 2019年4月13日的回應
Thank you so much for your kind words! Hopefully we will see you again!

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
スタッフの対応が良かった。
於 2019 年 3 月住了 3 晚

6/10 一般

Daniel

讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊
不滿：設施服務和住宿狀況
Slechte wifi, plastic handschoen van huishouding op de grond. Fohn kapot, oplossing liet lang op zich wachten,ik moest naar een andere kamer in sousterrain om te fohnen. Vier sterren prijs, drie sterren waarde
於 2019 年 3 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 3 月住了 1 晚