「Two things I want the hotel to improve
1. When I contacted the hotel for a pickup shuttle bus, the staff did not say I needed to book through an app or pay. When I arrived at the pick-up spot, the driver told me that my name was not on the reservation. But he was very kind to let me take the shuttle and pay at the hotel. Clear instructions must be provided to the customer, especially since the contact was via message!
2. I received a phone call from the front desk at 11:30 pm when I was...
「Two things I want the hotel to improve
1. When I contacted the hotel for a pickup shuttle bus, the staff did not say I needed to book through an app or pay. When I arrived at the pick-up spot, the driver told me that my name was not on the reservation. But he was very kind to let me take the shuttle and pay at the hotel. Clear instructions must be provided to the customer, especially since the contact was via message!
2. I received a phone call from the front desk at 11:30 pm when I was...
Sin Han Catalina