大堂

凱藝酒店 - 近六旗探索王國 - 納帕谷的評價

2.5 out of 5
凱藝酒店 - 近六旗探索王國 - 納帕谷
1185 Admiral Callaghan Ln, Vallejo, CA

評價

7.2

不錯

10 分評分,優異;1003 則評價中有 293 則" "
8 分評分,不錯;1003 則評價中有 301 則" "
6 分評分,一般;1003 則評價中有 170 則" "
4 分評分,欠佳;1003 則評價中有 113 則" "
2 分評分,很差;1003 則評價中有 126 則" "

7.4/10 

整潔度

7.4/10 

職員與服務

6.8/10 

設施服務

7.2/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

Huiru Li

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Room is very very small!
於 2021 年 7 月住了 1 晚

8/10 不錯

Enhao

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚

8/10 不錯

Rick

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Staff was great
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Rick,We are delighted to hear that you found our staff to be exceptional during your stay. Our team takes pride in providing top-notch service to our guests. Your kind words will be shared with the staff as encouragement to continue delivering excellent hospitality. Thank you for taking the time to share your positive experience with us.

10/10 優異

Carlos

讚好:整潔度、職員與服務和住宿狀況
Hreat
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Carlos,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soo

8/10 不錯

Filimon

讚好:整潔度和住宿狀況
不滿:職員與服務
What I didn’t like was that the cleaning is every 3 day. I don’t think that’s right. I had to take out my own trash,I had to go look for the laundry room to get clean towels and get toilet paper. I went on vacation not to clean. Next time I go to Vallejo I would have to think about staying at your hotel. But that’s the only thing wrong about your hotel everything else is a 10
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月23日的回應
Hello Filimon,We appreciate your feedback regarding your recent stay. We understand your concerns about our housekeeping schedule and apologize for any inconvenience caused. We strive to improve our services for future guests' satisfaction. Thank you for acknowledging the positive aspects of your stay.

6/10 一般

JOSE

讚好:整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月23日的回應
Hello JOSE, We appreciate you choosing to stay at our hotel. Should you have any feedback to share from your recent stay, please don't hesitate to contact us so we can address any concerns. Hope to welcome you back soon for an improved experience.

8/10 不錯

sergio (Carlsbad)

讚好:整潔度和職員與服務
Staff was nice
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月23日的回應
Hello sergio,We are pleased to hear that our staff met your expectations during your stay. Our team takes pride in providing excellent service to all our guests. Your feedback is valued, and we look forward to welcoming you back for another pleasant experience.

6/10 一般

Dan

家人同遊
讚好:職員與服務
不滿:設施服務
OK price point for the area near Napa, CA. The "breakfast included" description is a bit misleading based on photos on website and links. There were no fruits, no juice, no sausage, no granola bars. Essentially a stripped down breakfast with coffee, waffles and cereal. Hallways had a chemical-like odor. Front desk staff was excellent though.
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月23日的回應
Hello Dan, We appreciate your feedback and are glad to hear you found our location convenient. We apologize for any confusion regarding the breakfast offerings and will review our website details for accuracy. Your comments on the hallway odor will be shared with our housekeeping team. It's wonderful to know you had a positive interaction with our front desk staff. Your input helps us enhance our guest experience.

8/10 不錯

Salvador

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Loved it
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Salvador,We are thrilled to hear that you enjoyed your stay at our hotel. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another excellent experience.

10/10 優異

irma

家人同遊
Everything was good
於 2024 年 4 月住了 3 晚
Manager 於 2024年5月23日的回應
Hello irma,We are delighted to hear that you enjoyed your stay with us! If you have any further feedback or suggestions, please do not hesitate to contact us. Your satisfaction is our priority.

10/10 優異

Daniel

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The beds were really comfy and the room was quiet
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月23日的回應
Hello Daniel,We are delighted to hear that you found the beds comfortable and enjoyed a peaceful stay in our quiet rooms. Your feedback is appreciated, and we hope to welcome you back for another restful experience soon.

10/10 優異

Jet

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Jet,We are overjoyed to hear that you had a wonderful stay with us. Should you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 很差

Cassidy

親子同遊, 伴侶同遊, 商務旅客, 多人同遊
不滿:整潔度和職員與服務
It was one of the most terrible experiences I’ve ever had. They asked for $200 security deposit after the room is already paid for which is very odd. The room was filthy. There was dirt all over our bathtub in bathroom. The service was awful. The woman that worked. The front desk was extremely rude. There was a hotel party in the hallway that was so loud from 2 AM to 4:30 AM. We called and asked the front desk to help us with the noise and maybe come down not one person helped us. I called the cops. We were so uncomfortable in our room all night and sleep. we were there for a swim competition with our girls so we had to compete the next day however we didn’t get any sleep from all the noise from the party and going on in the hallways. Inconvenient because it’s right across the street from And amusement park gets Lots of business, but no one should go here. I will never ever go there or step foot in that place. That’s a horrible. My experience was I was Expedia. I would help this hotel servicing.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Cassidy, Thank you for sharing your feedback with us. We regret to hear about the challenges you encountered during your stay. We take all guest concerns seriously and will address them with our team for improvement. We apologize for any inconvenience caused and appreciate your understanding.

10/10 優異

Amanda (Dayton)

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Really enjoyed our stay. Staff was kind and amazing. Pool was great set up and the continental breakfast was great! The rooms were very clean.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Amanda,We are thrilled to hear that you had a pleasant stay with us! Our team takes pride in providing excellent service, and it's lovely to hear that you enjoyed the pool and breakfast facilities. Maintaining cleanliness is a top priority for us. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 不錯

David

All good
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello David,We are delighted to hear that your stay was enjoyable. Your feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful experience at our hotel.

10/10 優異

Douglas

讚好:整潔度、職員與服務和住宿狀況
It was nice place to stay
於 2024 年 3 月住了 2 晚
Manager 於 2024年5月23日的回應
Hello Douglas,We are delighted to hear that you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 優異

Ana phelia

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Clean.
於 2024 年 1 月住了 5 晚
Manager 於 2024年5月23日的回應
Hello Ana phelia,We appreciate your feedback on the cleanliness of the hotel. Our housekeeping team works diligently to ensure all guests have a comfortable stay. Thank you for taking the time to share your experience with us.

2/10 很差

Joanna

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
It was awful. Loud, rooms were not noise proof, shower curtain torn. Smell musty and felt unclean.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Joanna, We're sorry to hear about your experience and appreciate your feedback. We always strive to provide a comfortable stay for our guests. Your comments will be shared with the management for further review and improvement. Thank you for bringing this to our attention.

8/10 不錯

Amparo

於 2024 年 3 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Amparo, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 不錯

Sierra

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel and stay! Front desk lady was very nice and helpful. Rooms are cleaned! The hallways are a little crusty looking but that’s not a big deal, not like we’re staying in the hall. But overall a great stay and will be staying here again for our next trip!
Manager 於 2024年5月23日的回應
Hello Sierra,We are delighted to hear you had a pleasant stay and that our front desk team left a positive impression. Thank you for acknowledging the cleanliness of our rooms. We appreciate your feedback on the hallways and will share it with our team for future improvements. Looking forward to welcoming you back on your next trip!

6/10 一般

Andrew W

Breakfast was limited
於 2024 年 3 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Andrew W, We appreciate your feedback regarding the breakfast options available during your stay. Our team constantly reviews and updates our offerings to better cater to our guests' tastes and needs. Your comments will be shared with the relevant departments for further assessment and improvement. Thank you for sharing your thoughts with us.

2/10 很差

Claudia

於 2024 年 3 月住了 2 晚
Manager 於 2024年5月23日的回應
Hello Claudia, We apologize for any inconvenience during your stay. Please feel free to contact us directly to address any issues you encountered. We value your feedback and strive to provide all guests with a pleasant experience.

4/10 欠佳

Cathy

家人同遊, 伴侶同遊, 多人同遊
讚好:職員與服務
不滿:整潔度和設施服務
Our first room given was nice. BUT the floor was LEAKING WATER! Some of our stuff on the ground got wet. They gave us whatever room was left. They call it an upgrade from a single bed to a double bed but I guess I should be grateful.
於 2024 年 3 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Cathy, We're sorry to hear about the inconvenience you experienced during your stay. Your feedback is essential for us to improve. Please know that your comments have been forwarded to the relevant team for their review. Thank you for sharing your thoughts with us.

8/10 不錯

Leroy

於 2024 年 3 月住了 7 晚
Manager 於 2024年5月23日的回應
Hello Leroy, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 一般

kelly

讚好:職員與服務
於 2024 年 3 月住了 2 晚
Manager 於 2024年5月23日的回應
Hello kelly, We appreciate you choosing to stay with us. Should you have any feedback to share about your recent experience, please don't hesitate to reach out to us. We hope to welcome you back in the future for an even better stay.

8/10 不錯

Tonya

讚好:整潔度和職員與服務
不滿:住宿狀況
Smelled bad … breakfast horrible
於 2024 年 3 月住了 3 晚
Manager 於 2024年5月23日的回應
Hello Tonya, We regret to hear about your experience. Your feedback is valuable and will be shared with the team. Comments like yours help us improve our services for future guests. Thank you for bringing this to our attention.

10/10 優異

Candice

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The breakfast was delicious, my daughter loved making her own waffles. They are very clean and quiet. Friendly service too.
於 2024 年 3 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Candice,We are pumped to hear that you enjoyed the delicious breakfast and the waffle-making experience with your daughter. Our team is dedicated to providing a clean, quiet atmosphere along with friendly service for all our guests. Thank you for sharing your positive experience with us.

6/10 一般

Karine

於 2024 年 3 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Karine, We are thrilled to hear that you chose to stay with us. Looking forward to welcoming you back soon for an even better experience!

8/10 不錯

Rigoberto

讚好:整潔度和住宿狀況
Buena
於 2024 年 3 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Rigoberto,We appreciate you taking the time to share your feedback with us. Guest satisfaction is important to us, and we will share your comments with our team for further review and improvements. Thank you for staying with us, and we hope to welcome you back in the future.

8/10 不錯

Amparo

讚好:職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Amparo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 優異

Marlene (ALBUQUERQUE)

讚好:整潔度、職員與服務和住宿狀況
Reception was very helpful in updating my reser
於 2024 年 2 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Marlene,vation and resolving a minor issue with my room. However, the noise from neighboring guests was quite disruptive at night. I recommend improving soundproofing in the rooms to enhance guest experience. Thank you for your attention to this matter.

8/10 不錯

Ángel

讚好:整潔度、職員與服務、設施服務和住宿狀況
I was charged twice for a deposit, when I asked employee at front desk they didn’t know so I didn’t have a proper answer a day later saw on my bank statement that I was charged not 2 but 3 times. Area is very unsafe due to a robbery. Not recommend this place at all..
於 2024 年 2 月住了 1 晚
Manager 於 2024年5月22日的回應
Hello Ángel,We are sorry to hear about your experience with the charges and safety concerns during your stay. We take feedback seriously and will address these issues internally for improvement. Your feedback is valuable to us for enhancing our guests' experiences in the future.

6/10 一般

Nancy (Chico)

It was fine for one night!
於 2024 年 2 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Nancy, We appreciate you choosing our hotel for your stay. Should you decide to visit us again, please feel free to reach out to our team with any feedback to help enhance your experience. Thank you for sharing your thoughts with us.

2/10 很差

Woo Won

不滿:整潔度、職員與服務和住宿狀況
Not clean the room, Heater won’t working in the cold night and not allowed to change the room.
於 2024 年 2 月住了 3 晚
Manager 於 2024年5月23日的回應
Hello Woo Won, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team for review and improvement purposes. Should you have any further concerns, please reach out to our management team directly for assistance.

10/10 優異

martha

讚好:職員與服務和住宿狀況
Great customer service checked in at 9pm, and he was patient and fast checking me in.
於 2024 年 2 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello martha,We appreciate your kind words about our efficient check-in process and excellent customer service. Our team strives to ensure a seamless experience for all our guests, and we're thrilled to hear that you had a positive encounter. Your feedback is valuable to us as we continuously work to enhance our guests' stay with us.

10/10 優異

Patricia

於 2024 年 2 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Patricia,We are very happy to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 優異

Patricia

於 2024 年 2 月住了 1 晚

8/10 不錯

Lance

於 2024 年 2 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Lance, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 優異

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

8/10 不錯

SCOTT (PITTSBURG)

商務旅客, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Objectively, this place is about 7.5 out of 10 --------------------------------------- For the price it's a 9.5 out of 10 ! --- Full disclosure, I have stayed here 4 or 5 times since September. ------------------------------------- >>> Things I liked >>> Off season, mid-week was $90 all in. Good location, near Six Flags. Even Off season, lots of convenient places to eat within a mile or less. I hate shopping but lots of shopping across the road. -- Close to Hwy 80 with good on / off ramps -- Decent pool with a large deck, Pretty Good breakfast is included, Rooms have a mini fridge & small microwave. Rooms facing the pool are super quite and no road noise. -- I liked that the toilet and tub/shower are separate from the sink and mirror -- 2 queen beds had 4 pillows each !! - towel bar had 4 bath towels - TV was good size, wall mounted with good picture: HOWEVER, very limited channel selection options on the TV. - small writing desk with lamp. >>> Things I didn't like >>> Room needs more light, No ceiling light except at entry, otherwise its two small lamps. - Room is pretty spartan with newer but cheap looking desk, drawers, desk and sink counter - The bed is firm. Not rock hard but still, pretty firm. I'm a big guy, 270 lbs, and a side sleeper so my shoulders got sore and I had to roll back and forth a couple times. -- Biggest gripe - I commute to work from here. Having breakfast start at 7 am is way too late to open. Also coffee should be ready by 6:00 am not 7:00am
於 2024 年 2 月住了 1 晚

6/10 一般

Andromeda (Portland)

讚好:整潔度和職員與服務
It's not bad, but you do get what you pay for. Front desk staff was excellent. Gave me a choice of floors to be on. Room is musty and dated but clean. I would stay here again to save money over a nicer place. It was certainly convenient.
於 2024 年 2 月住了 1 晚

10/10 優異

Ismael

於 2024 年 2 月住了 2 晚
Manager 於 2024年5月23日的回應
Hello Ismael,We are grateful to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.

8/10 不錯

Cassanova

於 2024 年 2 月住了 1 晚

6/10 一般

James

商務旅客
Room had ant problems . Checkout time was 11 and my room key was inactive around 10:15 Was not happy about that
於 2024 年 2 月住了 1 晚

8/10 不錯

Thomas

於 2024 年 2 月住了 1 晚
Manager 於 2024年5月23日的回應
Hello Thomas, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 優異

Patricia

於 2024 年 1 月住了 1 晚

4/10 欠佳

Witlet

商務旅客
不滿:整潔度和設施服務
You must pay a 200 dollar deposit for checking in even for 1 night. Not recommended.
於 2024 年 1 月住了 1 晚

2/10 很差

Robert

讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
Worst service and room smelled like weed
The service first off when I ask where my room she said to use the stairs. I’m new what stairs. Didn’t ask if I needed luggage rack. My room smelled like weed. In the sheets. Small round pillows really uncomfortable. Breakfast was cold cereal and coffee and orange juice. When I was taken my bags full two workers didn’t ask to help or get a cart. Had two trips. Worst service
於 2024 年 1 月住了 1 晚

6/10 一般

Ilajil

商務旅客
讚好:整潔度、職員與服務和客房舒適度
Klang!
Room is clean and spacious, front desk staff are friendly. Plenty parking, well lit. Continental breakfast not good, 2 choices of cereal, waffle and coffee taste like water. My room on 2nd floor is quiet, I slept well. Dining room messy, not maintained for at least 2 days I was there. Food scattered on counter top and tables not cleaned.
於 2024 年 1 月住了 3 晚

10/10 優異

Kiensang

讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing
於 2024 年 1 月住了 1 晚