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貝斯特韋斯特普拉斯溫哥華商城博士套房酒店的評價

2.5 out of 5
貝斯特韋斯特普拉斯溫哥華商城博士套房酒店
9420 NE Vancouver Mall Drive, Vancouver, WA

評價

8.4

很好

10 分評分，優異；1001 則評價中有 520 則" "
8 分評分，不錯；1001 則評價中有 284 則" "
6 分評分，一般；1001 則評價中有 77 則" "
4 分評分，欠佳；1001 則評價中有 55 則" "
2 分評分，很差；1001 則評價中有 65 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Huei-Jong

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好
於 2022 年 5 月住了 3 晚
Front Office Manager 於 2022年6月12日的回應
Thank you! We appreciate your business.

10/10 優異

fu-te

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
gm 於 2019年5月3日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 優異

Mengchi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得推薦
值得推薦的好飯店！距離高速公路交流道附近，十分方便。房間設施都很好，早餐也很豐富！服務態度好！
於 2019 年 1 月住了 1 晚
gm 於 2019年2月7日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kerry anderson General Manager Best Western Plus Vancouver Mall Dr. Hotel & Suites

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
於 2018 年 8 月住了 3 晚

8/10 不錯

Stefany

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

8/10 不錯

Kimber

讚好：整潔度、職員與服務和住宿狀況
Dogs allowed in hotel could hear barking not a big fan
於 2024 年 4 月住了 1 晚

2/10 很差

Jaba

家人同遊
不滿：整潔度、職員與服務和住宿狀況
I stay for tonight and they I haven't changed the bad sheet.The pool had mold
於 2024 年 3 月住了 2 晚

2/10 很差

Nikolai

不滿：整潔度、職員與服務和住宿狀況
BED BUGS!!!
於 2024 年 3 月住了 1 晚

8/10 不錯

Jolly

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had an amazing 2 night stay here for my daughter’s volleyball tournament. The staff were incredibly helpful, especially the amazing ladies who cooked up and set up the breakfast area as well as the maids. The maintenance/janitor guy was great too! Thank you so much for your kindness and beautiful smiles. You guys deserve a raise and a promotion! I pray and hope Best Western treats you well because you all deserve it!!! Thank you again and again! I highly recommend this place, specifically due to the amazing customer service from the receptionist to the janitors, maids and breakfast service members.
於 2024 年 3 月住了 2 晚

10/10 優異

natalie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was super friendly
於 2024 年 3 月住了 2 晚

2/10 很差

Millicent

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very dirty old smelly room..broken chipped furniture...I travel a lot, this is the worst room. Best Western lost our business
於 2024 年 3 月住了 1 晚

10/10 優異

Jeremy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the continental breakfast and how close it is to the mall
於 2024 年 3 月住了 1 晚

4/10 欠佳

Anne

伴侶同遊
讚好：職員與服務
不滿：整潔度
The room smelled like cannabis. The third day we came back to find the bathroom had been cleaned but the bed wasn't even pulled up (not just not changed; not made). The left over piece of cookie in the lobby didn't get picked up or replaced all evening, though the night and half way into the next day! The window in the room was broken, the toilet kept running and the heater was noisy.
於 2024 年 3 月住了 3 晚

10/10 優異

Georgina

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Stayed one night arrived around 10pm. Was pleasantly surprised by how nice it was. We were greeted by Angel who checked us in and was extremely welcoming and nice. Our room was large, clean and comfortable. Only thing was it was cold for my liking but my husband likes a cold room so he was fine. We had free hot chocolate from the lobby at 10.30 and free cookies that Angelo had made for customers. They were delicious. Thank you Angel! Breakfast was good lots of options. Would definitely stay here again. Employees were very respectful friendly and courteous.
於 2024 年 3 月住了 1 晚

10/10 優異

Christy (Chehalis)

伴侶同遊
Nice room, clean , comfortable
於 2024 年 3 月住了 1 晚

8/10 不錯

Douglas

讚好：整潔度、職員與服務和住宿狀況
Staff
於 2024 年 3 月住了 2 晚

8/10 不錯

Mayra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Rafael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location if you want to go shopping and very near Portland Oregon if you want to buy something in Oregon tax free. This was a great experience for my wife and I as we enjoyed shopping and the delicious breakfast at the hotel. The staff at the hotel were very friendly and helpful.
於 2024 年 2 月住了 2 晚

8/10 不錯

Nikolas George

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
jsimon 於 2024年2月6日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 很差

Sara

讚好：職員與服務
於 2024 年 1 月住了 1 晚
jsimon 於 2024年1月18日的回應
Thank you for taking the time to give us a rating. We appreciate your business. We hope to see you soon in the future.

2/10 很差

Luz

家人同遊
不滿：整潔度、職員與服務和設施服務
No shuttle service, we were waiting for more than one hour for our room previously paid it.
jsimon 於 2024年1月18日的回應
Our shuttle schedule changed due to the weather snow storm. Which made our airport pick up or airport drop off delayed. Which is out of our control!

10/10 優異

Loretta

於 2024 年 1 月住了 4 晚
jsimon 於 2024年1月18日的回應
Thank you for taking the time to give us a rating. We appreciate your business. We hope to see you soon in the future.

10/10 優異

Cylinda

於 2024 年 1 月住了 4 晚
jsimon 於 2024年1月18日的回應
Thank you for rating us a 10, we appreciate your feedback. We hope to see you soon in the nearest future.

10/10 優異

Krista

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was neat and tidy and the jetted tub was nice.
於 2024 年 1 月住了 1 晚
jsimon 於 2024年1月18日的回應
Thank you for taking the time to give us a rating. We appreciate your business. We hope to see you soon in the future.

10/10 優異

Justin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I was in a tight spot at 0300 and needed a room for two nights. The employee was in the middle of her night audit and got me checked in with an upgrade. Really meant a lot that she was so courteous and kind. Love best western
於 2024 年 1 月住了 2 晚
jsimon 於 2024年1月18日的回應
Thank you for taking the time to give us a rating. We appreciate your feedback. We are happy to hear our staff was accommodating. Hope to see you soon in the nearest future.

10/10 優異

Lacy

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Love this hotel
Roommate alway clean. Staff is always amazing. Nice amenities. Breakfast has a great variety.
於 2023 年 12 月住了 2 晚
Management 於 2024年1月4日的回應
Thank you.

10/10 優異

KATHERINE (BREMERTON)

於 2023 年 12 月住了 1 晚
Management 於 2024年1月4日的回應
Thank you.

10/10 優異

CATHRONE

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Will Come Again
Enjoyed our stay...good beds. Wonderful breakfast, with excellent choices and refilled frequently. Family enjoyed the pool. Hot chocolate and coffee machine in the lobby was a real plus!!!! Planning on coming back when needing a place to stay in the area.
於 2023 年 12 月住了 3 晚
Management 於 2024年1月4日的回應
Thank you. We are very pleased that you enjoyed your stay and our amenity's. We look forward to seeing you again.

10/10 優異

Lisa

家人同遊
於 2023 年 12 月住了 3 晚
Management 於 2023年12月20日的回應
Thank you. We are happy that you enjoyed your stay with us.

8/10 不錯

Joseph Couto

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Management 於 2023年12月13日的回應
Thank you! We hope you enjoyed your stay.

10/10 優異

Odin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service and cleanliness
於 2023 年 12 月住了 1 晚
Management 於 2023年12月12日的回應
Thank you! We appreciate your business.

10/10 優異

Cindy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Management 於 2023年12月12日的回應
Thank you.

8/10 不錯

Rachel

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We had to ask for more pool towels a couple times. When I went to check out and no one was at the front desk. I asked multiple other workers because I didn't want to be late checking out. Someone finally came to the front desk after I called from my cell phone to the lobby.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月30日的回應
Thank you for your feedback. I apologize that the front desk staff was not available for you immediately, we try to have someone readily at the front desk for our guests but unfortunately there are times where its necessary for them to leave for a short time. Again, we apologize.

10/10 優異

My Lynh

讚好：職員與服務、設施服務和住宿狀況
Bathroom not good
於 2023 年 11 月住了 1 晚
Management 於 2023年11月21日的回應
Thank you for taking the time to let us know what you disliked about our rooms.

10/10 優異

Mindy

家人同遊
讚好：整潔度和設施服務
Very hospital and clean.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月21日的回應
Thank you. We hope to see you again for any future stays.

4/10 欠佳

真實旅客

商務旅客
After going to bed, someone unlocked my door with a key (not mine). It turns out they assigned my room to someone else when they arrived around 9:30 PM. This was not good!
於 2023 年 11 月住了 1 晚
Management 於 2023年11月21日的回應
On behalf of myself and my entire staff, we apologize that you had that experience. We had a glitch in our system that is fixed now. Again, we are very sorry.

10/10 優異

Janan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very accommodating and polite. It was very clean. The rooms were Very large. Overall experience was excellent.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月9日的回應
Thank you!

10/10 優異

Jourdan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mikkie was great! Excellent stay! Thank you to the entire staff.
於 2023 年 11 月住了 2 晚
Management 於 2023年11月9日的回應
Thank you!

8/10 不錯

Sara

讚好：整潔度和職員與服務
於 2023 年 11 月住了 1 晚
Management 於 2023年11月9日的回應
Thank you!

10/10 優異

Sharon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Management 於 2023年11月9日的回應
Thank you!

4/10 欠佳

Vi (Garden Grove)

伴侶同遊, 寵物同遊, 商務旅客
不滿：整潔度和設施服務
Room reeked of animal. We understand that we stayed in a pet-friendly room but the oder was nauseating. Had to buy air freshener to use. Staff provided inconsistent policies about late check-out. Breakfast gave both me and my partner stomach illness.
於 2023 年 10 月住了 4 晚
Management 於 2023年11月9日的回應
Thank you!

8/10 不錯

Elizabeth

讚好：整潔度和職員與服務
Management 於 2023年11月2日的回應
Thank you!

8/10 不錯

Viktoriia

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Management 於 2023年10月30日的回應
Thank you!

10/10 優異

David (Boise)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Micky was beyond awesome in helping us! We checked in to a Days Inn just down the street, and it was beyond horrible - dirty, tiles falling off in bathroom, hall carpets hadn't been vacuumed in months. We couldn't stay there. Drove down the street and found Best Western. Micky was at the front desk and was over the top awesome in helping us. She had one room left, and we got it. She went over and above helping us, and we're grateful. Should have booked Best Western the first time!! Vancouver Mall Best Western is tops. Great service, great breakfast, clean - met all our expectations!
Management 於 2023年10月30日的回應
Thank you!

8/10 不錯

Shawn

讚好：整潔度、職員與服務和住宿狀況
Ned was a little hard. But the staff was friendly.
於 2023 年 10 月住了 1 晚
Management 於 2023年10月28日的回應
Thank you!

10/10 優異

Elsie

於 2023 年 10 月住了 1 晚
Management 於 2023年11月21日的回應
Thank you. We are happy you enjoyed your stay.

10/10 優異

Lis (short hills)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I liked the magnet that could hold the door open while we rolled our luggage into and out of the room. I liked that there was a light above the luggage rack. I liked the comfortable chair and footrest. The room was arranged well. I didn't like that there were no bowls for cereal two mornings in a row.
於 2023 年 10 月住了 4 晚
Management 於 2023年10月28日的回應
Thank you for your recent stay and for taking the time to review your stay. I do apologize that we ran out of bowls. I can assure you that you won't experience that with any future stays. Thank you.

10/10 優異

Justin

讚好：整潔度、職員與服務和住宿狀況
Close to shopping and food
於 2023 年 10 月住了 2 晚
Management 於 2023年10月26日的回應
Thank you for your recent stay and for taking the time to review your stay. We appreciate you!

10/10 優異

MARYGRACE (Chula Vista)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cleanliness
Management 於 2023年10月26日的回應
Thank you!