The guests didn’t show up and left a bad review here! They wanted to cancel the reservation on the check in day. According to the policy they could not get back the rent they paid. I am sorry for his/her behaviour. I tried many times to contact them but no answer.

So sorry about your feelings. I know you were bothered by another guest who stayed next to your room,but it’s happened sometimes when we outside stay in hostels. We couldn’t prevent others behaving. The heating switch is on the wall in your bedroom and you didn’t turn it on. About coffee sugar, I have already put it beside the coffee maker.

We will try to clean after every one use it. It’s a shared bathroom so somebody did it unexpectedly.

It‘s so interesting that you didn‘t stay here and you gave me a review. I texted you for the code that you can check in by yourself you didn’t answer so I called you , you said you’ll have something important to do so you couldn’t come . If you told me you were concerning about the bathroom, I can choose another room with a private bathroom or you can book it by yourself . in fact, the bathroom is beside your bedroom, is only one step away from your room . now had another excuse. which one is true? Anyway, thank you for your booking.

Nobody forced you to book a shared bathroom.

According to the policy you cannot get a refund. you want to cancel on the check in day it’s not right.

You've used six towels in two days and you say you don't have enough. I don't know how many towels are enough for you. You said the bathroom was dirty, I said I'd clean it, and you said you couldn't see it now. Your cell phone is very old and it's hard to get online. I helped you get online!