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溫哥華機場喜來登酒店的評價

4 out of 5
溫哥華機場喜來登酒店
7551 Westminster Hwy, Richmond, BC

評價

8.0

很好

10 分評分，優異；489 則評價中有 201 則" "
8 分評分，不錯；489 則評價中有 164 則" "
6 分評分，一般；489 則評價中有 65 則" "
4 分評分，欠佳；489 則評價中有 39 則" "
2 分評分，很差；489 則評價中有 20 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

2/10 很差

Li wah

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
I am writing to express my disappointment and frustration with my recent stay at your hotel. Unfortunately, my experience was negatively impacted by the ongoing labor strike, which resulted in a number of disruptions to my stay. Firstly, my room was not cleaned and no one refilled the essential toiletries nor linen during my stay. This made my stay quite uncomfortable, as I had to manage with limited resources and had to purchase additional items myself. Furthermore, the hotel restaurants were not open, and the alternative options were not up to standard and quite unsatisfactory. The overall cleanliness of the hotel was also subpar, which made me feel uneasy and uncomfortable throughout my stay. Moreover, despite the disruptions, your hotel did not make any relocation arrangements nor did it offer any compensation for the inconvenience caused to us .As a result, I had to bear the discomfort and inconvenience throughout my stay. I kindly request that you consider offering some sort of compensation for the disruption to my stay. I believe that it is only fair to receive adequate compensation for the inconvenience and discomfort caused by the labor strike. I hope that you take my concerns seriously and take appropriate measures to ensure that future guests do not experience similar disruptions. Thank you for your attention to this matter. Sincerely, Leo Tam
letter from GM of hotel
於 2023 年 6 月住了 5 晚

8/10 不錯

Siu Chung

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 3 晚

6/10 一般

真實旅客

家人同遊
於 2022 年 10 月住了 12 晚

10/10 優異

Johnny

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 12 晚
Duty Manager 於 2022年10月6日的回應
We're so glad you enjoyed your stay with us! We hope you'll come back and stay with us in the future.

2/10 很差

Peihua

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
脏兮兮的床单
清洁卫生很差，第一天晚上睡的床单很臭，后几天自己把床单拿下来 总之以后肯定不会选择入住
於 2022 年 4 月住了 4 晚

10/10 優異

Hongpeng

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 優異

Ruiping

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 優異

Hongpeng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 2 晚

8/10 不錯

Oi Man Pepsi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚

8/10 不錯

Xianliang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
关于语言
酒店服务还可以，蛮好的。 就是感觉在华人占比那么高的区域，大堂办理入住柜台，还是没能提供华语服务，哪怕柜台前站着的是一个很标准的华人面孔，也还是不会不会华语的服务生。
於 2019 年 9 月住了 2 晚

4/10 欠佳

真實旅客

多人同遊
不滿：住宿狀況
没有旅客所必须的一次性牙刷牙膏拖鞋，比汽车旅馆更不方便。空调噪音影响睡眠。自助停车位少，而且竟然还要收费20多加币！
於 2019 年 8 月住了 1 晚

6/10 一般

Kim po

讚好：職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 6 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 9 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 4 晚

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2018 年 7 月住了 2 晚

8/10 不錯

PAK TAT

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 7 晚

4/10 欠佳

Mandy (Hong Kong)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
* 有2日早上8點多，仍然睡覺中，房務員敲門，未及回應，房務員已開你門，十分騷擾 * 酒店職員not helpful * 房間舊、清潔度一般 * 不值得這個價錢
於 2018 年 7 月住了 6 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 2 晚

8/10 不錯

HSIH HSUAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

HAI HUA (中国)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
闹中取静
不错的酒店，安静私密超出我的想像。

4/10 欠佳

Kenneth K.

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通位置很方便
整體住房的感覺不錯;離機場近,很便利

6/10 一般

真實旅客

不滿：整潔度和職員與服務
位置不错 条件略差
提高房间的条件 整洁度

10/10 優異

Herb

於 2023 年 8 月住了 1 晚

2/10 很差

Deborah

於 2023 年 8 月住了 1 晚

8/10 不錯

Azizah (Edmonton)

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
There was a staff strike when we were there. Our stay was not pleasant as the dining room, Starbucks, and the pool were closed. It was noisy at times as the strikers were making lots of noises with their shouting and drumming. We had to ask the front desk for anything that we need for our room, however, they were helpful. Overall, the staff at the front desk were friendly and helpful.
於 2023 年 6 月住了 4 晚

4/10 欠佳

Jodie

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
We were suppose to be at the Sheraton but due to the labor dispute they had arranged for us to stay at the Marriott which was located across the parking lot. It was very loud outside with noisemakers and music from the people on strike which ruined our stay. I did not like our hotel room- their was no privacy with the bathroom located in the middle of the suite and no locks on the sliding doors to bathroom. Will not be staying at either hotel again
於 2023 年 7 月住了 2 晚

2/10 很差

TOSHIO

不滿：整潔度、職員與服務和住宿狀況
シェラトンエアポートホテルを予約してましたが宿泊期間中従業員のストライキの為シェラトンエアポートホテルには泊まれませんでした、代わりに用意されたのは隣接のマリオットホテルでした。部屋にはガウンもスリッパも無く不便でした。2泊め前にシェラトンのプールでくつろぐ事も出来ませんでした、朝食もシェラトンでは休業でした。宿泊者の私にシェラトンからもXperiaからもなにも聞かされて貰えなかったのが残念です。コロナ開けての数年振りのバンクーバーなので明日けらはガウンもスリッパも朝食もある普通のホテルに泊まります。
於 2023 年 7 月住了 2 晚

4/10 欠佳

Diane

家人同遊, 親子同遊, 伴侶同遊
不滿：整潔度和職員與服務
We had to change hotels to the Hilton and there was no shuttle service so we had to pay, and as group of 11 it was quite expensive. Since it took so long to get the service, we arrived to the hotel later than expected and we were quite famished. Asked if there was anyway to get some food or drink, and the answer was a stern no. I am aware that there was a strike going on at the time, but come on. You need to do better.
於 2023 年 7 月住了 1 晚

10/10 優異

Ying

於 2023 年 6 月住了 1 晚

10/10 優異

Robin

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This hotel is close to shopping and the transportation links into the downtown area. The staff were very helpful and friendly. The hotel was having a few labour disputes during our visit but the staff and management when above and beyond to ensure it had minimal effect on our stay.
於 2023 年 6 月住了 4 晚

6/10 一般

Kim

於 2023 年 6 月住了 3 晚

8/10 不錯

Boris

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚

6/10 一般

Amanda

於 2023 年 6 月住了 1 晚

10/10 優異

li

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚

10/10 優異

Catherine

於 2023 年 6 月住了 1 晚

10/10 優異

Arturo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Just right
Overnight stay next to the airport. Hotels have shuttle service so very convenient for following day back to airport. I house Starbucks or restaurant available. Comfy beds. All I needed
於 2023 年 5 月住了 1 晚

8/10 不錯

Tracy

讚好：整潔度、職員與服務和住宿狀況
Walking distance to the Olympic oval and to the mall.
於 2023 年 5 月住了 4 晚

8/10 不錯

Kimberley

商務旅客
讚好：職員與服務和住宿狀況
於 2023 年 5 月住了 6 晚

10/10 優異

Carol J

於 2023 年 5 月住了 2 晚

10/10 優異

Lareina

多人同遊
讚好：整潔度、職員與服務和住宿狀況
So convenient and nice staff!
於 2023 年 5 月住了 1 晚

10/10 優異

Gunnar

於 2023 年 4 月住了 2 晚

8/10 不錯

Kelly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Hotel
Clean room. Comfortable. Close to SkyTrain and amenities.
於 2022 年 10 月住了 1 晚

4/10 欠佳

Jia Ling

家人同遊
讚好：職員與服務
不滿：住宿狀況
The price is expensive, the room facilities are average, slippers need money! Bad review
於 2023 年 4 月住了 1 晚
Cara 於 2023年4月16日的回應
Dear Jia Ling,Thank you for taking the time to write a review about us. We do apologize that we were unable to meet your expectations. We will let the appropriate departments know about your feedback.

6/10 一般

chad (Kelowna)

家人同遊
讚好：整潔度、職員與服務和設施服務
We were staying here for a youth tournament and it was quite noisy til 11:30 with kids running around. The rooms are dated, but I am guessing that is why the “tournament” hosting rooms are what they are. They are spending $$ revamping the rooms and ours hadn’t got their just yet. Make sure you ask for the South Tower vs North Tower as the rooms are redone and quite nice their I’m told
於 2023 年 4 月住了 1 晚
Cara 於 2023年4月16日的回應
Dear chad,Thanks for taking the time to write a review about us. We do apologize for the noise disruptions during your stay.We would love to welcome you back again soon also when all our renovations are done!

10/10 優異

Eknoor

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 2 晚

10/10 優異

roger

於 2023 年 3 月住了 1 晚

10/10 優異

Pei Wen

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great!
於 2023 年 3 月住了 3 晚