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巴廖尼卡路納酒店 - 全球領導酒店的評價

5 out of 5
巴廖尼卡路納酒店 - 全球領導酒店
San Marco, 1243, Venice, VE

評價

9.2

卓越

10 分評分，優異；969 則評價中有 698 則" "
8 分評分，不錯；969 則評價中有 178 則" "
6 分評分，一般；969 則評價中有 53 則" "
4 分評分，欠佳；969 則評價中有 28 則" "
2 分評分，很差；969 則評價中有 12 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

KWAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 3 晚

10/10 優異

XIAOMING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
度假酒店
酒店在主岛上，在圣马可广场旁边，酒店后面就是名店，去哪里都方便，有自己的码头，打水的去机场120欧。一楼餐厅是米其林餐厅，早餐在二楼，非常丰盛。房间面积挺大，迷你吧免费，WiFi速度也不错。如果住主岛，这家酒店是不二的选择。
於 2018 年 2 月住了 2 晚

10/10 優異

shengyao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 2 晚

10/10 優異

Jia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地点超棒，门口就是圣马可广场，高级房无景观，开窗就是墙，倒是安静

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
It is a very convenient hotel.

8/10 不錯

yuhui (中国)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不错的好酒店
酒店的地理位置非常好，内部装饰非常漂亮，巴洛克的风格。但是酒店可能还是冬季时节，酒店的空调没有开，只能开窗户睡觉，但因为靠街的关系，所以有吵杂声。这点有点不太好

10/10 優異

Sin man (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
我會再回來住的。
房間舒適。好大。浴室又大又靚。 酒店就在聖馬可廣場旁邊。中心點。去那裡都好方便。 服務態度良好。雖然不太好英文。但一樣用心解答。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good.
Good.

10/10 優異

sheila

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Really amazing place with excellent service and central to all the places to visit in Venice
於 2024 年 4 月住了 2 晚
Gianmatteo Zampieri 於 2024年5月3日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your positive notes with the staff and in particular with those who have been closer to your during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Steve

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
absolutely beautiful hotel. Excellent service. Very accommodating. Superb location in Venice. Would highly recommend.
於 2024 年 4 月住了 2 晚
Gianmatteo Zampieri 於 2024年4月16日的回應
Dear Guest, We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our lovely city Venezia. Gianmatteo Zampieri - General Manager

10/10 優異

Brian (Prior Lake)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful Place. Wonderful staff.
於 2024 年 1 月住了 3 晚
Gianmatteo Zampieri 於 2024年3月19日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your notes with the staff and in particular with those who have been closer to you during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Karim

於 2024 年 3 月住了 2 晚
Gianmatteo Zampieri 於 2024年4月8日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your positive notes with the staff and in particular with those who have been closer to your during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

4/10 欠佳

Marco

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Non serve avere una splendida location vicino a San Marco ed un ottimo personale professionale e simpatico per essere un 5 stelle lusso … Ma veniamo alle dolenti note…. - illuminazione della stanza pessima, molto belli i lampadari ma l impianto luci è stato studiato male. Oltre pessimi punti luce stessi, nella stanza o sei sotto i FREDDI fari o non hai alternative… il buio, niente luci basse calde e diffuse. Niente ambientazione soft. -bagno freddo (primo di marzo) L unica fonte di calore è lo scalda salviette …. - impianto di riscaldamento rumoroso - il letto non ha neppure un semplice topper che renderebbe più morbido il riposo -nel frigo bar solo alcool, niente acqua, solo 2 piccolissime bottiglie in omaggio esterne, quindi se hai sete devi chiamare il service di notte … - unica nota positiva la location, vicinissima a San Marco, è un personale professionale e gentile Quindi non posso che essere rimasto scontento. Non lo consiglio, c è di meglio - ed infine la colazione … banale, quasi da 3,stelle Ll
Gianmatteo Zampieri 於 2024年3月18日的回應
Gentile Ospite, La ringraziamo per averci scelto per il suo soggiorno a Venezia. Ci spiace leggere la sua recensione. Accogliamo quanto de lei segnalato relativamente alle luci in camera che ci aiuterà nel nostro quotidiano sforzo al miglioramento. Riguardo alla colazione le segnaliamo che nel nostro buffet sono presenti circa 110 prodotti alimentari oltre alla carta addizionale che aggiunge ulteriori scelte di alto livello; inoltre è servita in un salone del '700 con affreschi degli allievi del Tiepolo. Molti viaggiatori l'hanno definita "spettacolare" ci spiace lei non abbia colto tutto ciò.Gianmatteo Zampieri - General Manager

4/10 欠佳

Marco

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
La location è ottima ed il personale professionale e gentile, tuttavia ritengo importante segnalare la pessima illuminazione all'interno della stanza, con un letto privo di topper e quindi non particolarmente comodissimo. Il bagno era freddo, (visto il periodo), e l'unico sistema di riscaldamento nella stanza è lo scaldasalviette...insomma , no basta avere degli ottimi arrrdi storici, ma contano molti fattori per un 5 stelle...
於 2024 年 3 月住了 1 晚
Gianmatteo Zampieri 於 2024年3月20日的回應
Gentile Ospite, la ringraziamo per averci scelto per il suo soggiorno a Venezia. Assieme a tutto il team faremo tesoro delle sue note per fornire ed anticipare le esigenze del cliente. Ci auguriamo di rivederla presto a Venezia. Gianmatteo Zampieri - General Manager

10/10 優異

Jessica

讚好：整潔度、職員與服務和住宿狀況
Had an amazing stay for my birthday. The hotel staff couldn’t do enough for us and the concierge arranged some fantastic trips.
於 2024 年 3 月住了 3 晚
Gianmatteo Zampieri 於 2024年3月9日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your positive notes with the staff and in particular with those who have been closer to your during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Carlos

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel In fabulous location. Would definitely stay at the hotel again.
於 2024 年 2 月住了 3 晚
Gianmatteo Zampieri 於 2024年2月14日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your notes with the staff and in particular with those who have been closer to you during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Mark

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is perfect and staff is excellent.
於 2024 年 2 月住了 3 晚
Gianmatteo Zampieri 於 2024年2月19日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your positive notes with the staff and in particular with those who have been closer to your during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Mayra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
After reading reviews we chose the Baglioni for our stay in Venice and it did not disappoint. The location was perfect, near all the best shops and restaurants. I was blown away by our suite, the room was massive and the view was lovely. I would definitely stay here again.
於 2024 年 1 月住了 1 晚
Gianmatteo Zampieri 於 2024年1月27日的回應
Dear Guest, We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our lovely city Venezia. Gianmatteo Zampieri - General Manager

6/10 一般

Archie

讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Gianmatteo Zampieri 於 2024年1月12日的回應
Dear Guest, Wish to thank you for choosing us for your stay. We are sorry for the low score received on your survey. Please feel free to contact us directly to give us more details so to better understand the reasons that led you to this and in case set in place appropiate correction/ improvements. Gianmatteo Zampieri - General Manager

10/10 優異

Letizia

於 2023 年 12 月住了 3 晚
Gianmatteo Zampieri 於 2023年12月29日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your positive notes with the staff and in particular with those who have been closer to your during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Marco

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo estuvo maravilloso sólo le urge al hotel cambiar los colchones de las camas. Esta muy mal.
於 2023 年 11 月住了 1 晚
Gianmatteo Zampieri 於 2023年12月2日的回應
Dear Guest, Let us thank you for choosing us for your stay and for your report that we will treasure and evaluate for future changements. Gianmatteo Zampieri - General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful
Beautiful hotel. The concierge service was fantastic as well as the service by the other employees. Conveniently located to St Mark's Square
於 2023 年 11 月住了 3 晚
Gianmatteo Zampieri 於 2023年11月20日的回應
Dear Guest, Let us thank you for choosing the Baglioni Hotel Luna for your stay in Venice and for sharing your personal experience. We will share your review with all the team since your kind words are the right gratification for our daily hard job. We right suggest to everyone to indulge in an outstanding experience sometimes during the year and hope to welcome you again in Venice with Baglioni Hotels & Resorts. Gianmatteo Zampieri – General Manager

10/10 優異

Esther

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic! Wonderful! A dream! We absolutely loved this hotel and plan to be back. The staff were all so incredibly friendly and kind. They were very helpful. The food was phenomenal and the drinks were just as fabulous. One of the best parts of our 2 week long trip. Quite literally steps away from St. Mark’s Basilica/Square and on the other side steps away from the best shopping.
於 2023 年 11 月住了 2 晚
Gianmatteo Zampieri 於 2023年11月10日的回應
Dear Guest, We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our lovely city Venezia. Gianmatteo Zampieri - General Manager

10/10 優異

Kate

於 2023 年 10 月住了 4 晚
Gianmatteo Zampieri 於 2023年11月23日的回應
Dear Guest, Thank you for choosing us for your stay. The whole team and my self look very much forward to welcoming you soon back to Italy with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent séjour au Baglioni
Le Baglioni est idéalement situé à côté de la place Saint Marc. L'arrivée en taxi bateau devant l'hôtel est idéale nous la recommandons. Le service est irréprochable digne d'un 5 étoiles. Notre chambre était confortable et propre, cependant nous avons compris que les rénovations dans Venise sont compliqués à initier, ainsi, la chambre manquait notamment de prises au niveau du lit.
於 2023 年 10 月住了 3 晚
Gianmatteo Zampieri 於 2023年10月21日的回應
Dear Guest, Wish to thank you very much for choosing us to celebrate your wedding anniversary. We have been honored to host you and wait you back to celebrate again to the Baglioni Hotel Luna and your words are the highest gratification for the whole team that on daily basis work hard and strive for excellence. Don’t hesitate to contact us to plan your next celebration with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager

8/10 不錯

ANA (Coral Springs)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is located in a great area, service and ambience are wonderful. Is not my 1st time there and won’t be my last one.
於 2023 年 10 月住了 2 晚
Gianmatteo Zampieri 於 2023年10月21日的回應
Dear Guest,We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our fairytale city and stay at your full disposal to plan it with Baglioni Hotels & Resorts.Gianmatteo Zampieri - General Manager

10/10 優異

Valerie

Excellent customer service and a fabulous breakfast buffet. Location is the very best and central to all the activities. Room was very spacious but needs updating. Would stay here again the service was outstanding
於 2023 年 10 月住了 3 晚
Gianmatteo Zampieri 於 2023年10月21日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your notes with the staff and in particular with those who have been closer to you during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Constantinos

於 2023 年 9 月住了 1 晚
Gianmatteo Zampieri 於 2023年10月5日的回應
Dear Guest, We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our lovely city Venezia. Gianmatteo Zampieri - General Manager

10/10 優異

Anthony

伴侶同遊
Great location on Piazza San Marco, beautiful property, and terrific staff. Couldn’t have been better from Concierge, to restaurant and bar staff, to room service. Excellent in every way. Highly recommend the Baglioni Luna!
於 2023 年 9 月住了 4 晚
Gianmatteo Zampieri 於 2023年10月5日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your positive notes with the staff and in particular with those who have been closer to your during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Mathieu

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un personnel aux petits soins et très professionnel. Un lieu magnifique. Chambre simple mais très propre et confortable petit bémol la climatisation difficile à régler et une cafetière aurait été appréciée. Nous travaillons dans l’hôtellerie 5* à cannes et avons apprécié ce lieu et surtout la gentillesse du personnel. Le maître d’hôtel du petit déjeuner au top.
於 2023 年 9 月住了 3 晚
Gianmatteo Zampieri 於 2023年9月23日的回應
Dear Guest, We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our lovely city Venezia. Gianmatteo Zampieri - General Manager

4/10 欠佳

Gabrielle

伴侶同遊
不滿：設施服務
Our basic room was just that, dark, with a cramped bathroom that needed attention. The breakfast was the standard of a 2* hotel, so bad that we avoided it on the third day and went out to a proper hotel for breakfast. Very convenient location though (why we stayed here) but the standard was well below a 5* hotel. Staff were pleasant and tried hard, but the whole experience was woeful.
於 2023 年 9 月住了 3 晚
Gianmatteo Zampieri 於 2023年9月23日的回應
Dear Guest, We are sorry for your experience was not satisfactory. Our company is investing huge amount of resouces to ameliorate the product, though happy to hear our team was pleasant. Thank you for choosing us for your stay in Venice, we all hope to see you one again in the near future to see our new refurbished premise. Gianmatteo Zampieri - General Manager

6/10 一般

Christopher

於 2023 年 9 月住了 2 晚
Gianmatteo Zampieri 於 2023年10月14日的回應
Dear Guest, Let us thank you for choosing us for your stay in Venice. We see your score is is not in line with the expectation so we do kinly ask you to let us have more information on your overall experience. Gianmatteo Zampieri - General Manager

10/10 優異

Allan

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Friendly staff
於 2023 年 9 月住了 2 晚
Gianmatteo Zampieri 於 2023年9月18日的回應
Dear Guest, We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our lovely city of Venezia. Gianmatteo Zampieri - General Manager

10/10 優異

guillaume

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 7 晚
Gianmatteo Zampieri 於 2023年8月17日的回應
Dear Guest, Let us thank you for choosing the Baglioni Hotel Luna for your wedding anniversary. We right suggest to everyone to indulge in an outstanding experience sometimes during the year and hope to welcome you again in Venice for another celebration with Baglioni Hotels & Resorts . Gianmatteo Zampieri – General Manager

10/10 優異

Melanie

於 2023 年 8 月住了 1 晚
Gianmatteo Zampieri 於 2023年8月11日的回應
Dear Guest, Let us thank you for sharing your experience and for choosing us for your stay in Venezia. The location is top notch for the Baglioni Hotel Luna right off St. Mark’s Square and we all wait you back for another experience with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager .

10/10 優異

Alex (SHERMAN OAKS)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent stuff and great service
於 2023 年 7 月住了 3 晚
Gianmatteo Zampieri 於 2023年8月5日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your positive notes with the staff and in particular with those who have been closer to your during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Terry

於 2023 年 7 月住了 2 晚
Gianmatteo Zampieri 於 2023年8月10日的回應
Dear Guest, Let us thank you for your kind review and for choosing us for your stay in Venice. Your word are very gratifying for us that constantly strive for excellence. We all look forward to your next visit to Venice wishing you a good holiday continuation. Gianmatteo Zampieri - General Manager

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Unique property. Great service
於 2023 年 7 月住了 3 晚
Gianmatteo Zampieri 於 2023年7月22日的回應
Dear Guest, We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our lovely city Venezia. Gianmatteo Zampieri - General Manager

10/10 優異

Bernard

於 2023 年 7 月住了 2 晚
Gianmatteo Zampieri 於 2023年8月9日的回應
Dear Guest, Wish to thank you very much for choosing us for your stay in Venezia. We have been honored to host you and wait you back to celebrate again to the Baglioni Hotel Luna and your words are the highest gratification for the whole team that on daily basis work hard and strive for excellence. Don’t hesitate to contact us to plan your next stay with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager

10/10 優異

Alison (Tiburon)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice quality hotel close to st marks square and the grand canal. Recommend
於 2023 年 6 月住了 2 晚
Gianmatteo Zampieri 於 2023年7月15日的回應
Dear Guest, Grazie Mille for your feed back. All the team and myself look very much forward to welcoming you soon back to Venezia with Baglioni Hotels Gianmatteo Zampiere - General Manager

10/10 優異

Jason

讚好：整潔度、職員與服務和住宿狀況
Beautiful hotel with a perfect location in great staff. Nice rooms and great breakfast. Tough to find anything wrong with it.
Gianmatteo Zampieri 於 2023年7月15日的回應
Dear Guest, Wish to thank you very much for your kind words true gratification for all the daily efforts of our team. Needless to say that we will share all your positive notes with the staff and in particular with those who have been closer to your during your stay. Thank you again for your kind review and we all look very much forward to welcoming you again to the Baglioni Hotel Luna for another magical experience. Gianmatteo Zampieri - General Manager

10/10 優異

Irina

於 2023 年 7 月住了 3 晚
Gianmatteo Zampieri 於 2023年8月1日的回應
Dear Guest, Let us thank you for choosing us for your stay in Venezia. All the team and myself look very much forward to welcoming you soon for another experience with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager

10/10 優異

Haiyang

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome, gorgeous property and staff, very nice and welcoming
於 2023 年 6 月住了 2 晚
Gianmatteo Zampieri 於 2023年6月21日的回應
Dear Guest, Wish to thank you very much for choosing us for your stay. We have been honored to host you and wait you back to celebrate again to the Baglioni Hotel Luna and your words are the highest gratification for the whole team that on daily basis work hard and strive for excellence. Don’t hesitate to contact us to plan your next celebration with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager

10/10 優異

maria

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful hotel with excellent service and location
於 2023 年 5 月住了 2 晚
Gianmatteo Zampieri 於 2023年6月10日的回應
Dear Guest, Let us thank you for choosing the Baglioni Hotel Luna for your stay in Venice and for sharing your personal experience. We will share your review with all the team since your kind words are the right gratification for our daily hard job. We right suggest to everyone to indulge in an outstanding experience sometimes during the year and hope to welcome you again in Venice with Baglioni Hotels & Resorts. Gianmatteo Zampieri – General Manager

6/10 一般

Marianne

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
The room smelled cigarettes. Paid $1500 per night for 2 days. This hotel is definitely nit worth of the price.
於 2023 年 5 月住了 2 晚
Gianmatteo Zampieri 於 2023年6月10日的回應
Dear Guest, Wish to thank you for choosing us for your stay in Venezia. We are terribly sorry for what you describe and wish to apologize with you. We have no report of that during the stay so at this stage can only hope to see you back in Italy soon with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager.

4/10 欠佳

Ali

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Old building the room needs renovations
於 2023 年 5 月住了 1 晚
Gianmatteo Zampieri 於 2023年6月10日的回應
Dear Guest, Wish to thank you for choosing us for your stay in Venezia. We are terribly sorry for what you describe and wish to apologize with you. We all hope to see you back in Italy soon with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager.

10/10 優異

Diane

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Amazing location - loved just walking around the corner to St Marks Square. Staff were friendly and welcoming - very helpful concierge. Can't comment on the breakfasts as not included in our stay. Room was beautiful and spacious
於 2023 年 5 月住了 7 晚
Gianmatteo Zampieri 於 2023年6月10日的回應
Dear Guest, We do thank you very much for your kind review and happy to read your appreciation on our Hotel staff and location. We wish to thank you very much for your kind words right gratification for the whole team that on daily basis work hard and strive for excellence.Would you plan to be back don’t hesitate to contact us for more information and plan your next trip with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager

10/10 優異

Marianne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A gem in Venice
What a gem. Perfect location, great restaurant with a wonderful menu. Staff was very helpful and friendly. Would definitely stay there again.
於 2023 年 5 月住了 3 晚
Gianmatteo Zampieri 於 2023年6月10日的回應
Dear Guest, Wish to thank you very much for choosing us to celebrate your wedding anniversary. We have been honored to host you and wait you back to celebrate again to the Baglioni Hotel Luna and your words are the highest gratification for the whole team that on daily basis work hard and strive for excellence. Don’t hesitate to contact us to plan your next celebration with Baglioni Hotels & Resorts. Gianmatteo Zampieri - General Manager

10/10 優異

Paul

讚好：整潔度、職員與服務和住宿狀況
First stayed there 65 years ago
於 2023 年 5 月住了 3 晚
Gianmatteo Zampieri 於 2023年6月10日的回應
Dear Guest,We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our fairytale city and stay at your full disposal to plan it with Baglioni Hotels & Resorts.Gianmatteo Zampieri - General Manager

10/10 優異

NANCI

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bonito, elegante y conveniente su ubicación.
於 2023 年 4 月住了 2 晚
Gianmatteo Zampieri 於 2023年6月10日的回應
Dear Guest,We wish to thank you very much for your kind words. This is a gratification for the whole team that on daily basis work hard and strive for excellence. Hope to have the pleasure to meet you personally on your next stay in our fairytale city and stay at your full disposal to plan it with Baglioni Hotels & Resorts.Gianmatteo Zampieri - General Manager