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威尼斯聖埃萊納英迪格酒店 (IHG 旗下酒店)的評價

4 out of 5
威尼斯聖埃萊納英迪格酒店 (IHG 旗下酒店)
Calle Buccari 10 S Elena, Venice, VE

評價

8.8

優異

10 分評分，優異；1001 則評價中有 512 則" "
8 分評分，不錯；1001 則評價中有 389 則" "
6 分評分，一般；1001 則評價中有 70 則" "
4 分評分，欠佳；1001 則評價中有 24 則" "
2 分評分，很差；1001 則評價中有 6 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

9.2/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Hotel was nice but was located close to the southern tip of the main area, which was a bit far from the main attractions but quiet and peaceful. My stay was fine but had a rather unpleasant experience at check in. I arrived quite late, and when I arrived I was told that there had been an error with the reservation system and the room (junior suite) I booked was unavailable, the only room available was a deluxe room. Basically I was told by the night staff that I didn't really have any other options and should take the downgrade. The only compensation offered was free breakfast for one day only which was way under the price difference between the rooms. I took the downgrade reluctantly since I it was fairly late and my options were in fact limited, but I did not appreciate the complete lack of empathy the night staff showed. In the morning I went to see the staff to get the situation rectified for the remaining days of my stay which they did so courteously, however I couldn't get rid of the bad taste from the staff on duty the night before. Overall I think the hotel is a bit overpriced given its somewhat inconvenient location, next time I would rather stay somewhere closer to the central area.
於 2018 年 4 月住了 3 晚
Davide Giacalone - Resident Manager 於 2018年5月18日的回應
Dear Guest, thank you for your review about your stay at Best Western Premier Hotel Sant’Elena. We are happy to read that your stay was satisfying as a whole, and you appreciated the courtesy of our day reception staff. Regarding the unpleasant episode happened during the night of your arrival, for first we would like to apologize for your discomfort. Then, we would like to make you aware that we effectively experienced a technical error in our booking database, so your booking was confirmed, even though all Junior Suites were busy on the day of your arrive. We are sorry that a technical issue caused the inconvenience, but nevertheless, we would like to apologize again, above all, for the night staff, if they did not seem as professional as their colleagues of the day. We hope to have the chance to welcome you again, and we send you our best regards. Davide Giacalone Resident Manager

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
No complimentary breakfast.
location seems OK. Staff is not so friendly. No complimentary breakfast under the situation that we have paid very higher rate than the normal rate.
於 2017 年 6 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Coral

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
最初以為距離很遠,怕很不方便.誰知那裡其實很方便而且易找,坐1號線去聖馬可廣場只需3個站(8分鐘已到),另外,環境,服務和早餐都好,所以十分滿意

10/10 優異

kimberly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very quiet, residential area. Really only 2 dining options nearby but both were our favorites in all of Venice. Breakfast was lovely but not exceptional. This is the perfect location for touring the Venice Biennale.
於 2024 年 5 月住了 4 晚

10/10 優異

Ana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An Oasis in the craziness of Venice! Beautiful hotel.
於 2024 年 4 月住了 1 晚
Carolina Vianello-Front Office Manager 於 2024年5月9日的回應
Dear Ana,Thank you for your feedback!We are glad you enjoyed your experience.Come back to visit us soon Kind regards,

8/10 不錯

Philipp (Suhl)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ein sehr schönes Hotel in sehr ruhiger Lage. Das Personal und der Service waren zuvorkommend und freundlich. Man ist fußläufig in ca. 25 min am Markusplatz. Eine Bootshaltestelle ist 3 min vom Hotel entfernt, von wo aus die umliegenden Inseln erreichbar sind. Einziger Kritikpunkt: Das Essen im Hotelrestaurant Savor ist Preis-Leistung-technisch nicht so zu empfehlen. Dann lieber in die Restaurants in der Nähe gehen. Das Frühstück ist aber gut und reichhaltig, v.a. was Süßspeisen und Gebäck betrifft.
於 2024 年 3 月住了 3 晚
Carolina Vianello-Front Office Manager 於 2024年5月9日的回應
Dear Philipp,Thank you for taking the time to share your feedback regarding your recent stay with us. We look forward to welcome you back soon.

10/10 優異

Mayre

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is very welcoming and hospitable. We needed to leave our luggage after checkout to do some last minute site seeing and the staff waa very accommodating. Additionally, when we made our reservations we forgot to add the continental breakfast option. The staff helped us add breakfast and at a discounted rate. Really nice stay.
於 2024 年 3 月住了 1 晚
Carolina Vianello-Front Office Manager 於 2024年5月9日的回應
Dear Mayre,Thank you for your review!We are glad that your stay was special and we hope you visit us again

8/10 不錯

Yuka

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

6/10 一般

narcis

家人同遊
讚好：職員與服務
於 2024 年 2 月住了 4 晚

10/10 優異

Paulo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceptional Service and Impeccable Comfort.
The service we received from reception, restaurant, and housekeeping was exceptional. Our room was immaculately clean with a delightful fragrance. The bed was comfortable, and everything was perfect overall. Additionally, the food was excellent.
於 2024 年 1 月住了 3 晚
Carolina Vianello 於 2024年2月17日的回應
Dear Paulo,Thank you very much for your positive review!We are glad to know that your experience with us was just perfect. Please come back to visit us soon.Kind regards,Carolina VianelloFront Office Manager

10/10 優異

MICHAEL

伴侶同遊
Beautiful hotel and area of Venice. Sublime, walkable, quaint and friendly locals.
於 2024 年 1 月住了 2 晚
Carolina Vianello 於 2024年2月17日的回應
Dear Michael,Grazie mille for taking the time to share your feedback regarding your recent stay. We very happy to know that you enjoyed our experience.Kind regards,Carolina VianelloFront Office Manager

10/10 優異

Rhea

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A little bit of luxury
Stayed here for 3 nights with my husband and we absolutely loved it. Bed was super comfy and the rainfall shower was just perfect. Couldn't recommend it enough
於 2024 年 1 月住了 3 晚
Carolina Vianello 於 2024年2月17日的回應
Dear Rhea,A HUGE thank you for your lovely words.We can't wait to welcome you back soon.Kind regards,Carolina VianelloFront Office Manager

10/10 優異

jean françois

伴侶同遊
讚好：設施服務
A great moment
於 2023 年 12 月住了 5 晚
Carolina Vianello-Front Office Manager 於 2023年12月9日的回應
Dear Jean Francois,Thank you for taking the time to tell us about your experience at Hotel Indigo VENICE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Carolina Vianello Front Office Manager

10/10 優異

Patricia D

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
In a quiet part of Venice away from all the crowds. Easy walk to the Vaporetto. First night in years I haven’t needed an eye mask or earplugs to fall asleep. King size bed and spacious room. We chose the one with its own private balcony. Breakfast every morning started the day off right. I would stay here again.
於 2023 年 11 月住了 7 晚
Carolina Vianello-Front Office Manager 於 2023年12月9日的回應
Dear Patricia D,Thank you for taking the time to tell us about your experience at Hotel Indigo VENICE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Carolina Vianello Front Office Manager

10/10 優異

Lisa

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Carolina Vianello-Front Office Manager 於 2023年12月9日的回應
Dear Lisa,Thank you for taking the time to tell us about your experience at Hotel Indigo VENICE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Carolina Vianello Front Office Manager

8/10 不錯

Salvatore

讚好：整潔度、職員與服務和住宿狀況
Albergo pulito i zona tranquilla e decentrata dal caos di Venezia centro con giardini limitrofi
於 2023 年 10 月住了 1 晚
Carolina Vianello-Front Office Manager 於 2023年11月18日的回應
Gentile Salvatore,Grazie per il tempo dedicato a recensire il suo recente soggiorno presso l'Hotel Indigo!Siamo lieti abbia trascorso una piacevole esperienza e ci auguriamo di poterla accogliere al più presto.Cordialmente,Carolina VianelloFront Office Manager

10/10 優異

CYNTHIA (Houston)

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were friendly and very attentive- especially in that none of us speak ANY Italian. Always kindly accommodating
於 2023 年 9 月住了 2 晚

10/10 優異

Jamie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The garden room was beautiful, the staff were extremely friendly, helpful and polite. The location was nice, quiet but not too far of a commute to central Venice tourist spots. A lovely hotel, well worth the stay
於 2023 年 9 月住了 3 晚

10/10 優異

Jeffrey (Boston)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is amazing. It is removed from the downtown area, which is great because you get to avoid the mass of tourists. The neighborhood is beautiful, quite, and mostly occupied by native Venetians. The water bus stop is a 3 minute walk away and it gets you right downtown in just a few minutes. Or you could walk 20 minutes to San Marco, and the walk is safe and beautiful. Good amount of restaurants in the area, but lots more just a short walk away. The staff was wonderful, the facility was clean. The garden was lovely. I would stay here when I come back to Venice.
於 2023 年 9 月住了 2 晚

6/10 一般

Tianyuan

讚好：職員與服務
不滿：整潔度
i dont think it is a four stars hotel.. bugs on the floor.. many mosquitos

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel!
於 2023 年 8 月住了 3 晚

10/10 優異

Alex

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 4 晚

10/10 優異

Corinne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hôtel avec jardin en dehors des sites touristiques mais à proximité d’un arrêt de vaporetto et d’un parc.
於 2023 年 5 月住了 3 晚
Marco Costa 於 2023年5月7日的回應
Dear Corinne,Thank you for sharing your positive feedback about our Hotel Indigo Venice – Sant’Elena on Expedia.It's nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. It will be an incredible pleasure to welcome you again in the future.Sincerely,Marco CostaHotel Manager

10/10 優異

Pam

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Marco Costa 於 2023年5月2日的回應
Dear Pam, We appreciate you taking a moment to share your feedback following your recent stay at the Hotel Indigo Venice – Sant’Elena. We are very happy to hear that you enjoyed the overall experience with us. Thank you again for your review. We would love to have you with us again! Sincerely, Marco Costa Hotel Manager

10/10 優異

zeno

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚

10/10 優異

Miguel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is a great place to stay walking distance to the centre. I'd stay there again.
於 2023 年 4 月住了 1 晚
Carolina Vianello-Front Office Manager 於 2023年5月5日的回應
Dear Miguel,Thank you for taking the time to share your feedback regarding your recent stay. We are glad you enjoyed your experience and we look forward to welcoming you back soon.Kind regards,Carolina VianelloFront Office Manager

10/10 優異

hayrettin emrah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚
Carolina Vianello-Front Office Manager 於 2023年5月5日的回應
Dear Hayrettin Emrah,Thank you for taking the time to share your feedback regarding you stay with us. We are glad we managed to meet your expectations and we look forward to welcoming you back soon.kind regards,Carolina VianelloFront Office Manager

10/10 優異

Björn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Carolina Vianello-Front Office Manager 於 2023年5月5日的回應
Dear Bjorn,We appreciate you taking the time to share your opinion regarding your recent stay and we are glad to know you had a positive experience.Come back to visit us soon.Kind regards,Carolina VianelloFront Office Manager

10/10 優異

Ayelet

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚
Carolina Vianello-Front Office Manager 於 2023年5月5日的回應
Dear Ayelet,Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad you enjoyed your experience and we look forward to welcoming you back soon.Kind regards,Carolina VianelloFront Office Manager

10/10 優異

Carlee Elizabeth

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is gorgeous. It’s in a rather quiet area of Venice which was really nice to come back to after a busy day. From 8am, you can hear the local bells ringing on the hour or the calls for church on Sunday. I believe there were some repairs occurring to the main courtyard rooms but it was not a disturbance during our stay (over the weekend). We stayed with an included breakfast that had a lot of variety in food and was hosted in a lovely area. Outside of that, I did not notice other amenities. The front-desk staff were friendly and knowledgeable, with many great recommendations. Would highly recommend a stay here.
於 2023 年 3 月住了 3 晚
Carolina Vianello-Front Office Manager 於 2023年5月5日的回應
Dear carlee Elizabeth,Thank you for sharing your feedback about your stay. We strive to go above and beyond to create a wonderful experience for our dearest guests. We are truly heartened by your compliments, and our staff would be most happy to know they had made a difference in your experience. We appreciate you mentioning the hotel location and our rich breakfast service.We look forward to welcoming you back soon to your home away from home.Kind regards,Carolina VianelloFront Office Manager

8/10 不錯

Mirjam

於 2023 年 3 月住了 2 晚

10/10 優異

Arnfin

於 2022 年 10 月住了 3 晚

10/10 優異

Dawn (Durham)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, beautiful property with amazing beds,
於 2022 年 10 月住了 3 晚
Carolina Vianello-Front Office Manager 於 2022年11月3日的回應
Dear Dawn,Thank you for taking the time to share your feedback on Expedia regarding your recent stay with us.We are delighted to know that you enjoyed your experience. In particular, thank you for your mention to our location as well as our comfortable beds.We look forward to welcoming you back soon.Kind regards,Carolina VianelloFront Office Manager

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務和設施服務
Quiet area
於 2022 年 9 月住了 2 晚
Hotel Indigo Venice 於 2022年9月20日的回應
Dear Mark,We appreciate you taking a moment to share your feedback following your recent stay with us.We are glad you enjoyed your stay with us. In particular, the location of our property that makes the hotel a real oasis of peace.We look forward to welcoming you back soon.Kind regards,Carolina VianelloFront Office Manager

10/10 優異

Reinhard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ein sehr schönes Hotel auf St. Elena! Alles perfekt! Wir waren schon öfter hier. Abseits vom Tourismus und sehr zentral für die Biennale.
於 2022 年 8 月住了 3 晚

8/10 不錯

AMSHU

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 8 月住了 2 晚

10/10 優異

Karin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mycket nöjd!
Trevligt hotell i vacker omgivning. Personalen var trevlig och rummet var väldigt fint. Lobbyn och trädgården är också superfina. Det var skönt att inte bo allt för nära de största turiststråken.
於 2022 年 7 月住了 2 晚
Marco Costa - Hotel Manager 於 2022年7月20日的回應
Dear Karin, Thank you for sharing your positive feedback about our Hotel Indigo Venice – Sant’Elena on Hotels.com. We are so glad you found your stay comfortable and enjoyable and that you in particolar loved the hotel location, the room assigned to you and at the same time, we are proud to know our professional Staff lived up to your expectations. We would like to thank you again for sharing your positive experience with all our Team. We truly hope you could come back again in the future! Sincerely, Marco Costa Hotel Manager

8/10 不錯

Sandra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our first room was too close to the kitchen and noisy but we were given another room for the second night and it was quiet and comfortable. The buffet breakfasts are ample and delicious with fresh pastries and hot options. The building and garden are historic, the location residential but very convenient to San Marco.
於 2022 年 7 月住了 2 晚
Carolina Vianello 於 2022年7月19日的回應
Dear Sandra, We appreciate you taking the time to share your positive comments regarding your recent stay here at The Hotel Indigo Venice. Even if the start of your experience in our hotel was not just perfect I am happy to read that the solution provided lived up to your expectations. We are always fully committed to meet our guest expectations and I am delighted that we reached our goal. We look forward to welcoming you back in the nearest future. Kind regards, Carolina Vianello Front Office Manager

10/10 優異

Patrick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 5 晚
Carolina Vianello 於 2022年7月19日的回應
Dear Patrick, Thank you for taking the time to share your comments regarding your recent stay here at the Hotel Indigo Venice. We are delighted to read that you enjoyed the overall experience and we look forward to welcoming you back to our beautiful property. Kind regards, Carolina Vianello Front Office Manager

10/10 優異

Jeremy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms were spacious. Located in a beautiful residential area. Staff was very friendly. Location was far from the city center but close to water bus. Air conditioning was not that cold
於 2022 年 7 月住了 2 晚
Carolina Vianello 於 2022年7月19日的回應
Dear Jeremy, Thank you for sharing your comments on Expedia regarding your recent stay here at the Hotel Indigo Venice We are happy you enjoyed your room, the perfect location of the hotel and the professionalism of the staff. We apologize if the temperature in your room did not meet your expectations. Your feedback is vital to us to constantly improve our service. We look forward to welcoming you back in the near future. Kind regards, Carolina Vianello Front Office Manager

10/10 優異

Sheryl

於 2022 年 6 月住了 5 晚
Marco Costa - Hotel Manager 於 2022年7月20日的回應
Dear Sheryl, Thank you for taking the time and effort in sharing your rating, following your recent stay at our Hotel Indigo Venice – Sant’Elena. We would like to express you our gratitude for reviewing our property and we hope to welcome you once more. Sincerely, Marco Costa Hotel Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 4 晚

10/10 優異

Faye

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 6 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 4 晚
Marco Costa - Hotel Manager 於 2022年7月20日的回應
Dear Anonymous, We appreciate you taking a moment to share your feedback following your recent stay at the Hotel Indigo Venice – Sant’Elena. We are very happy to hear that you enjoyed the overall experience with us. Thank you again for your review. We would love to have you with us again! Sincerely, Marco Costa Hotel Manager

10/10 優異

arturo

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excepcional trato y servicio del staff, ¡ altamente recomendable!
於 2022 年 5 月住了 3 晚
Marco Costa - Hotel Manager 於 2022年7月20日的回應
Dear Arturo, Thank you for taking the time to express your appreciation about your recent stay at the Hotel Indigo Venice – Sant’Elena. All our Staff put the maximum effort on giving the best service to all our Guests and we are glad we were able to exceed your expectations. Our team will definitely be happy to read what you wrote. We hope to see you back to our hotel again on your future visits in the area. Warm Regards, Marco Costa Hotel Manager

10/10 優異

halina

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely staff, great location close to Biennale. Very clean and welcoming.
於 2022 年 5 月住了 3 晚
Marco Costa - Hotel Manager 於 2022年7月10日的回應
Dear Halina, Thank you for taking the time to express your appreciation about your recent stay at at the Hotel Indigo Venice – Sant’Elena. It is nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We sincerely hope to welcome you back soon for another great stay! Best Regards, Marco Costa Hotel Manager

10/10 優異

Jeffrey

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Excellent all around visit
於 2022 年 5 月住了 4 晚
Marco Costa - Hotel Manager 於 2022年7月10日的回應
Dear Jeffrey, Thank you so much for your kind comments shared on Hotels.com. We are so glad you found your stay comfortable and enjoyable. We hope to see you soon again at our Hotel Indigo Venice - Sant'Elena in the really near future! Sincerely, Marco Costa Hotel Manager

6/10 一般

Waiching

讚好：職員與服務
The resturant and bar on this property is really great and the staff is very helpful. However my room was rather dingy and in the attic, it looked nothing like any of the rooms in the pictures - honestly I should’ve asked to be moved.
於 2022 年 4 月住了 5 晚
Marco Costa - Hotel Manager 於 2022年7月10日的回應
Dear Waiching, Thank you for taking the time to share your impressions following your recent stay at our Hotel Indigo Venice – Sant’Elena. We apologize that our service did not satisfy your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve our guests' experiences. On the next occasion, in case of any trouble, do not hesitate to ask our staff for assistance: we would have been glad to help. We hope to see you back to our hotel in the near future! Sincerely, Marco Costa Hotel Manager

10/10 優異

Amélie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 3 晚
Marco Costa - Hotel Manager 於 2022年7月10日的回應
Dear Amélie, We appreciate you taking a moment to share your feedback following your recent stay at the Hotel Indigo Venice – Sant’Elena. It is such a pleasure to read how much you loved your stay with us. We would love to have you with us again! Sincerely, Marco Costa Hotel Manager